Floor Coverings International

They did a good job. The owner actually came to our house with samples, laid it out on the floor to show us what it would look like, and answered all our questions.

The work turned out very well. They were very efficient and moved the furniture themselves. They worked rapidly and neatly, cleaning up after themselves. I have no complaints about them.

We started out initially thinking we'd re-carpet the stairs and the first quote was provided for that. But we found that our stair treads were actually solid oak, so decided to have the carpet stripped off & the treads refinished instead. As a result, the initial quote needed to be re-done, and in checking it carefully, there were a few errors in it. However, Krista was most apologetic and promptly corrected the quote. There was also a bobble on the carpet installation appointment. We understood the carpet was being ordered, and that we would be contacted to schedule the installation appointment. FCI was aware that I worked from home on Wednesdays. So I was a bit surprised when the installers rang my doorbell on a Wednesday, ready to install the carpet, although we'd not spoken with FCI about a specific day for the appointment. It wasn't a problem because I was at home anyway. Apparently there was some miscommunication between the installers and the office as to who was supposed to confirm the appointment with us. Again, not a big problem in this instance, and even if I'd not been home, it would have been more of a problem for FCI than for us. The installation went very smoothly. The installers worked efficiently, and I don't think they even took off any time for lunch. The entire upstairs was re-carpeted and cleaned up before the end of the day. You can't tell where any of the seams are, and they were very cooperative in leaving us any useful pieces of carpet and padding if we might ever need it in the future for repairs. The next day the hardwood refinishers came, and worked just as efficiently as the carpet installers. This was a hard job, because the stairs had had LOTS of nails & staples in them from the old carpeting, as well as old, old carpet pad that had kind of "dissolved" into the oak treads. They sanded it very well, patched any holes, stained it & put the first coat of polyurethane on it. They also managed to get rid of all of the squeaks in the treads. The following day they came & scuff sanded the treads and put another coat of poly and applied the shoe molding. They didn't have a good piece of shoe molding that matched what we already have in our downstairs to use at the base of our stairs where carpeting had previously been. We weren't happy with the quarter round they used at the base of the stairs, so we called Walter, who was very agreeable & came out to look. He quickly agreed that they'd come back out to replace the shoe molding with molding that would match the molding of our downstairs floors.(I purchased a length from the flooring company who originally did our downstairs floors.) They came back & took care of that, and in addition, Walter also had them put another coat of poly on the treads so that they are really beautiful, smooth & shiny. I did the repainting of the risers myself, and Walter gave me some good suggestions on what material to use to fill the gaps between the risers and the stringers before painting. The suggestion was great, and it's really not possible to tell, unless you know, that there were gaps between the risers & stringers now that they're painted. The crews were all Hispanic. We didn't have much contact with the first crew who installed the carpet, simply because none was really needed. The second crew who did the stair refinishing was very easy to communicate with. The last crew who did the hardwood, was a bit harder to communicate with, but Walter was always easy to contact & very responsive, so we were able to communicate with him so that we knew the crew would be doing what we needed done. Their price was better than several other brick & mortar carpet companies we spoke to, a bit lower than mid-point of all the quotes we obtained. The price was important to us because one of us is a teacher and by definition that limits our income (!). But it was the price coupled with the responsiveness, professionalism, and willingness to work with us that was the deciding factor in choosing this company. It was also helpful that they offered (at least when we purchased our carpet) a no-interest if paid within 12-months financing option. We're very happy with both the carpet (SmartStrand Skillful Intent) and the refinished stairs. The company understood all our concerns and promptly took care of them, and in the case of the additional coat of poly on the stairs, actually did more than we requested. The price was good, and the service was responsive. We would definitely recommend this company, and would use this company again.

The floors look beautiful and the customer service was very good.

They were very nice, friendly and prompt. There were two options and one was between a wood floor and a carpet. When I received the estimate, it wasn’t exactly what I thought. The big deal was for $249 towards the job, but they wouldn’t come out to do the work unless there was a minimum that was higher than that. They also priced out some carpet for me and they were higher than others.

Despite the price being much more than we anticipated, they did a great job with the refinishing and were very professional. We had to leave town for the four days it took to refinish the floors and had a very specific timeline that we needed to stick with because of work schedules. They worked with our schedule and started/finished the job exactly when they said they would. We love the new floors and are really glad we were able to take advantage of the special deal and get the work done.

We purchased a coupon from Angie's list for floor refinishing - $250 for 200 sq ft (a $500 value) - and had the old flooring in a bedroom and a small hallway sanded and refinished. The price before the coupon seems to be about right as we previously paid several hundred for a similarly sized area from a different company a few years back, and the coupon price was great. We had a scheduled consult just to discuss the are to be finished and the color/finish type to be used and were told that the project manager would call us to schedule the work. The only hitch in the entire process was that we didn't hear from the project manager for several days, however upon calling the office to find out when we could schedule the work, the office had the manager call us right away and we were set to have our floors done the next week. The crew arrived on time and worked quickly over two consecutive mornings. The consultant and the crew were both very respectful of our limitations (there are several spots on the floor that some may have opted to replace rather than gloss over - but we didn't want to make massive changes not only b/c of cost, but also b/c the floors are old and the goal was to make them look nice, not to make them look new). They didn't make or leave a mess, and even left us with some information about periodically reapplying finish to keep the floors looking nice. In the end, they managed to match the color of the finish quite closely to what was in an adjoining room and the floors, while very old and quite beat up before, look great.

A rep came to the house and made an estimate. The workers arrived 2 days later and did the work.

Krista could not have been more helpful when she visited us at our house multiple times. She ordered new samples for us and allowed us plenty of time to decide without any pressure. She was extremely reliable and the installers did an outstanding job. I will definitely recommend her to others and will use her again n the future.

I had a most positive experience with Krista and her company, Floor Coverings Internationational. She is very knowledgable about carpet, and was so patient explaining all the options to me (again and again!). I really enjoyed her coming to my home with her samples at the sametime she did the measuring. I never had to go anywhere! Her installers were prompt, courteous and efficient. Also, the price I got from this company was very competitive. I will definitely be doing business with Floor Coverings International again in the near future and I am confident in highly recommending them.

Installation was a breeze. The workmen were punctual and professional as they set about moving furniture and removing the old carpet. In the process of laying the new pad, the workmen found a small area in one corner of the flooring that was in fairly poor shape because of my cats. They let me know what the problem was, and they went above and beyond their scope of work by repairing the flooring and even painting it with Kilz before continuing with the carpet installation. I was extremely appreciative that they took enough pride in their work to fix a minor problem so it would not adversely affect the finished job. They cleaned up beautifully, and the the finished look is exactly what I wanted; the choice of carpet is soft, warm, and inviting. It's now my favorite room in the house, and I would not hesitate to use Floor Coverings International again.

They were very good. I was very happy with them. The owner, Krista, was very professional. They finished the whole job in one day instead of two.