Capital Appliance Repair

Terrible Service. I had an appointment from 10-11 on 9/16/17. Never showed up, never called back no response what so ever.

The repair technician who was also the owner arrived a little late from a previous job but had called to ensure us that he would be there. Based on a previous telephone discussion he had diagnosed the likely cause of the problem and arrived with the part. Repair was done quickly and correctly. He was very friendly and talked me thru what he was doing. Definitely would use him again.

It did not go well. The technician did not seem sure of what exactly the problem was, and was not particularly polite during his visit. His final diagnosis of the issue was a faulty control board that would require replacement. His estimate for the repair was $400. We got a second opinion. There in fact was nothing wrong with the dryer. The outlet was not putting out enough voltage for get the dryer to heat. We had an electrician come out and fix the outlet, and now the dryer works fine. I have called the office multiple times over the past few days to request a refund and one has answered the phone and there is no voicemail. I called just now and the phone was answer and then hung up. Do not use this service

Quickly. Very knowledgeable, very honest.

So very pleased with the punctuality, honesty and professionalism.

Greg came out and did a great job. This someone in appliance repair that you can trust!

This a good service provider and I'll keep them on my speed dial. Greg called and came on time. Looked at the frig and said it's running exactly as it should. The defrost indicator is not correctly indicating a problem. He suggested I turn it off for 45 minutes then see if the indicator light goes away. If that doesn't work, consider ignoring the indicator or having the panel replaced. It's an 20+ year old frig, so that is not likely a good use of our money. He did not charge for the visit. Thanks

Prompt courteous service. I had to have same day service for my appliance. Capital showed up in about three hours, fixed my appliance and honored their coupon. What more would you want?

He was calling to talk about it, he said from my description it sounded like the vent was stuffed up. He claimed he could walk me through it, and He did! I took the vent off, and cleaned it out myself. He was brutally honest, and said he didn't need to waste my money told me the call was no charge. I would highly recommend! A++

Wonderful! will use them in the future.

I gave them 24 hours to call me back before I'd call another company, it's been my experience that if you have to keep calling and chasing someone to do their work then their not very reliable, needless to say they never called me back which was probably a good thing.

Greg responded quickly and was prompt and professional. He was able to quickly inspect and let me know the dryer was fixed, with the assurance of returning for any issues that might arise. And he was able to assess and provide follow-up options and pricing for the dishwasher. I ended up choosing to replace rather than repair and he was very accommodating accordingly. Clearly he has experience and takes pride in his company, his work and his customers!

Clint made two trips to my home, one to diagnose the problem and one to replace a part. He was very courteous, knowledgeable and professional. Unfortunately, the new part did not fix the problem and further parts replacement on an appliance of this age would not have been prudent. I decided to replace rather than repair the dishwasher.

Diagnosed that the gas coils needed replaced. The part was obtained and installed the next day.

Very well. Clint and Greg showed up right on time. They worked together very well to get the job done quickly and professionally. They were both very friendly to me and my teenage children. I am completely satisfied with the job they did and would definitely hire them again.

Trouble was identified as an internal thermal fuse. Part was ordered and installed within 3 days. Technician was professional and efficient. They responded much faster than the official Kitchen-Aid recommended company.

Horrible! After replacing my ice maker with two new systems, it still did not resolve the problem. After 6 visits, he determined that I had a "seal" problem and it would be cheaper to purchase a new refrigerator. I would have to wait a couple of days in between those 6 visits for him to order a part or before he was available to come. In all, this nightmare dragged on for 2 weeks and I ultimately lost ALL my food. I had another person I found online come out and give me a second opinion. After 15 minutes he diagnosed the problem (Freon leak) and fixed it. Capital did give me back the $125 I paid for a new ice maker but still charged $80 for a service call. I incurred the additional cost of having to pay a second repairman. Although the repairman was very nice and punctual, he clearly didn't know what he was doing.

They are under new management. They said they would not honor warranty offered for work done by previous owners and no longer work on non-commercial accounts.

Can out same day. Was professional and friendly. Quickly repaired dryer. Price was fair. Would definitely use again.

I've had the pleasure of getting Clint from Capital Appliance out here on two occasions for a broken dishwasher and most recently a dryer. He was on time, courteous, and very knowledgeable. He diagnosed the issue in minutes and was right on the money. Highly recommend.

From the start the serviceman was gruff & short. Wanting to judge him on his ability to fix my washer, I made an appt. After a few negative comments on all my Samsung appliances he quickly made the diagnosis. The part would have to be ordered so we set a follow-up appt. The morning of that appt. he called to say the part place didn't know how to read their computer because they had given him bad information. Consequently they did not have the right part. Of course he explained Samsung was to blame as well for not having support for their products or having my model number in totality appear on their product listing. So we set another appt. When he arrived for he gruffly told me how he had been dreading coming back out here to do the repair. He almost violently pulled out the soap dispenser spilling soapy water all down the front of the washer. He called to me for a bucket then told me he needed it QUICKLY. Then of course the part he had gotten after the first wrong part was still the wrong part. This did not make him happy & clearly it was my fault for owning this washer which fell into no man's land on the model number list. Having to use my phone because of a weak cell signal (we live out in the county a bit) he rudely informed the parts people they had once again sold him the wrong part & he was on "this lady's phone because he was way out in the boonies". We set another appt for him to come back. He said he would come back because he wanted to get paid. I took this to mean as opposed to completing the job & doing me right after 3 failed attempts. In the mean time I discussed his rudeness with my husband & decided not to have the work completed by this company. If you want multiple failed attempts, multiple appoints & plenty of rudeness, then this is your appliance repair company. But I'll get someone else.

Over the phone, we determined that it would be near impossible to get any parts for the oven that I have. The gentleman was very knowledgeable and honest; I appreciate his trouble shooting the issue over the phone and saving me wasted money and time on what would most likely have been a futile service call. I will call them again when I have a problem!

Before you hire anyone on Angie's List, don't just go by the "A" rating. Be sure to check both the positive AND negative ratings (in this case, 18 "F" ratings, yet still an "A" overall?), also actually read some recent reviews and the owner responses. Also compare to outside ratings (e.g. Yelp). I should have done my homework ahead of time. Some of the reviews seem fake (my opinion). The owner's responses to complaints are not always nice. Even his answering system gives a clue. It's anonymous. Doesn't even say the company name. No "Thank you for calling CAP..." I thought I had called the wrong number, but then a guy called me back hours later using caller ID, and said "Hey, did you call me?" This happened twice. Who does that? The repairman who showed up an hour late (didn't apologize) didn't even have a single tool. He said his bag was too heavy...left his tools in the car (if he even had tools). Not a good sign. He asked to borrow my flashlight. Nice guy, but didn't instill confidence. He also had no way to look up parts using his phone. Extremely inefficient. I subsequently hired someone else who answered his phone professionally, was available the next day, showed up on time, brought his own tools, had a tablet with fast parts lookup, had realistic reviews, and fixed the problem.

The technician was very courteous and professional. He was able to quickly identify and fix the problem. My refrigerator (and my family) are happy again. I paid $80 for service. The rest was parts and taxes.

They arrived on-time and did a thorough check of the refrigerator. He did a great job explaining how the appliances worked and what to do to keep them running!