This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
Since 1995 Capital Appliance Repair has offered quality and affordable appliance repairs. Same day "On Time" service with skilled, fully insured appliance repair technicians. We have the best warranty in the Triangle (90 days labor warranty and 12 months warranty on most parts), we are a local owned business, not a "network" or franchise. Please call our office to schedule today 919-781-5884. Give us a call today!
HONEST REPAIRS, HONEST PRICES, NO REGRETS!
Business highlights
30 years of trusted experience
Emergency Services Offered
Services we offer
Appliance Repair, Washers, Dryers, Fridges, Upright Freezers, Dishwashers, Disposals, Ranges, Stoves & Ovens.
It always seems to happen at the worst time, your unit quits or is in need or maintenance. We proudly offer emergency services to fix your unit ASAP.
Whether you're looking for a new installation or a replacement, our team is here to help! We install residential and some commercial units any make or model.
When i indicated my mircowave was not working he sighed and indicated they stopped working on microwaves and recommended i "go buy a new microwave". Since I have a Dacor that would have cost me over 1k. Called Appliance Services of NC Inc. and they came in one day, replaced a door switch in 30 minutes, and charged me a grand total of $130 for parts and labor. Capital Appliance Repair indicated that microwave companies didn't support parts for many years and the parts were too hard to find which my guy said was completely false. He said anybody telling you this just doesn't know how to work on microwaves. Thanks to ignoring this guy and trusting my gut i save approx. $1,000.00.
Description of Work: asked to fix microwave
Rating Category
Rating out of 5
professionalism
1.0
$1,000
Response from Capital Appliance Repair
So what's the problem? I stopped working on microwaves. Plus I am certainly not familiar Dacor microwaves. I repeat here in writing, we do not work on microwaves. The information I gave you was completely accurate and honest and confirmed by "your guy". So if I understand correctly you are upset that I told you the truth? I couldn't help you but I gave you the best advise I could and you wish to damage my business as a result? A business which I have busted my butt to build for twenty long years? Furthermore If I recall I advised you to buy new because you just spent $130.00 bucks for a $2.00 switch on a 12 year old microwave that by definition is worn out when a new appliance can be had for $200. And I further recall you said it was a combo wall unit in which case there was no choice but to repair and I advised you to call around as I DO NOT WORK ON MICROWAVES!! Please take down this unjust and slanderous review. I gave you good information in good faith and you have no reason whatsoever to be upset with me. In fact, with all due respect you're being a jerk.
Jill A.
04/2016
5.0
appliance repair
+ -1 more
I would highly recommend Capital Appliance Repair. After trying to fix our dryer several times, we finally decided to call someone. I found Capital Appliance Repair on Angie's List and called them because they had great reviews. They were able to come out the same day and fix my dryer. The technician was very professional and explained exactly what was wrong and how he fixed it. He had to go get one part, but came right back and installed it. He even explained something else on our dryer to help us with another issue. And their prices were very reasonable. Overall, a great experience with them.
Description of Work: Fixed my dryer so it will heat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
ron G.
04/2016
5.0
appliance repair
+ -1 more
He arrived on time, and diagnosed the problem very quickly. Showed me how to fix it myself in the future. Gave me tips on prolonging the life of the stove and my dishwasher.
Description of Work: Fixed a fuse on stove. The stove would not function until the fuse was reset.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Kathy B.
03/2016
5.0
appliance repair
+ -1 more
They did the work quickly and diagnosed the problem easily. Everything went smoothly and the washing machine is now working.
Description of Work: Repair washing machine
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Montescue M.
03/2016
1.0
appliance repair
+ -1 more
Scheduled to come Saturday to repair leaking dishwasher. Said they would call, but never did and never showed up. No response to 3 voice messages left throughout the day. Had to find another company,
Description of Work: Scheduled appointment for Saturday.
Rating Category
Rating out of 5
responsiveness
1.0
Response from Capital Appliance Repair
You set up a call and cancelled almost immediately. I lost your info as I was in the field running calls and entered it into our calendar directly. I was waiting for a call. Can you not pick up a phone before you go flying off the handle and leaving a bad review? Things happen you know.
STACY L.
03/2016
5.0
appliance repair
+ -1 more
I called on a Tuesday evening at 5:00 and immediately reached the owner who was very personable. After a short description of the problem, he pretty much diagnosed the problem right then and there. I gave the dishwasher brand and model number to him so they could arrive with the appropriate parts. Scott came out the very next morning at 11:00. He called a short time before his arrival to let me know he would be there shortly which I appreciated because I needed to secure the dog. He turned on our machine to take a listen, ruled out another possible problem and then replaced the fill valve. He explained everything as he worked and left everthing tidy. We received our 10% Angie's List discount off the service fee. He was a nice guy and everything went smoothly. We would call this company again for any problems we need help with in the future.
Description of Work: Replaced a water fill valve on our dishwasher.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$166
Jane D.
03/2016
5.0
appliance repair
+ -1 more
It went extremely well. When we called Cary Discount & Capital Appliance Repair, formerly known as 'Capital Appliance Repair', a number of different companies were reviewed and I settled on this one, based on the quantity of ratings, high customer satisfaction, and the variety of reviews/ types of repairs. We called the service provider after checking on Angie's List for a large appliance repair person. We have had a number of different repair people over the years because we have lived in our home for 19 years. Our appliances were replaced 11 years ago, so they have all served us very well. Our clothes washer stopped spinning Monday night. Since we had been having problems with our stove for awhile, it was time for both of them to be repaired. The repair company was informed of the brand of the appliances and the year they were built, along with the issues at hand. That way, they would more likely have the parts with them, if they knew what to expect and anticipate. I also informed them it was a gas stove because some repair people don't like to work on gas stoves or have the knowledge required. We were told they had a few people specifically trained to work on gas stoves along with the clothes washer. The time was set for between 10-11AM Wed.. Clint arrived @10:15 and immediately went to work on the stove, with the end of a paper clip to clean out the orifices in all the burners. Once I saw how and what he did, I knew I could repair it myself if the burners had a problem again, which is nice to know. The last time someone had worked on the stove, they had ruined the screws holding the burners in place. Not this time. It was an easy fix. He checked all the burners to ensure they all fired off and burned evenly. Next Clint went to work on our clothes washer. He turned the washer on to determine the noise, immediately knew what the problem was from the sound and removed the washer cover. He pulled the washer apart as much as was needed. He went out to his truck, brought in the part and repaired it, quickly. Then he checked the interior of the basket and discovered the agitator was also broken. It turned freely in both directions, which meant the control mechanism of the agitator was broken on the bottom. Something I was not even aware of. Clint told me he always checks the agitator when he's called out for a clothes washer, because the agitation is often defective. He again went out his truck, got the part, and pulled the agitator mechanism out and pulled it apart. He replaced the part, showed me what it was and explained how it works. Who knows how long it had been broken. He took the time to explain to me how it works to clean/agitate the clothes, so everything gets properly cleaned, not just the clothes on the bottom. I also asked him about a couple of issues I had with my dishwasher and how much it would cost to repair that. He called up the parts store, gave them the serial number and asked about the parts. I was looking at between $250-$350 to repair/replace a couple of items, which was more trouble and cost more than it was worth. I told him to let it go. I could live with it. These were minor. I asked if the advertised 10% discount on their website applied and he said sure and took $8.00 off the bill. The whole repair took no more than 30 minutes and he had written up the bill, been paid, gave us a receipt, thanked us for our business and he was gone. All in all, what ever the 'problem' another reviewer had with Clint, I had NONE. He was efficient, timely in his arrival, quickly diagnosed and repaired both appliances. If all my home repairs go as quickly and inexpensively as this one did, I will continue to be a VERY HAPPY HOME OWNER! Cary Discount & Capital Appliance Repair will continue to be my "go to" large appliance repair people in the future! Many thanks!!
Description of Work: Repaired gas stove burners & clothes washer. Our clothes washer was making a very loud noise and was not spinning. Our gas stove burners were not producing a normal flame and difficult to light.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$127
Barbara E.
03/2016
5.0
appliance repair
+ -1 more
He diagnosed the problem and gave me an estimate on repair but he basically said I should get a new one because the cost to fix it would be too high. I was ok with the diagnosis and he was a pretty good guy.
Description of Work: Service Call
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
James W.
02/2016
5.0
appliance repair
+ -1 more
Scott came out the day after my request for service. He had the whole dryer disassembled without moving it from against the wall in about 15 minutes. The problem was easy to diagnose and a new part was ordered. He said he would pick it up that afternoon and return the next day to install it. Apparently he had a call cancelled because he returned a few hours later and asked if he could complete the job right away, which he did. The reason the repair cost as much as it did was because he showed me that the rollers in the dryer were OK but were showing wear and would probably need to be replaced in the not too distant future. I agreed with his assessment and OK'd the additional parts. Hopefully this saved the cost of an additional service call. There was no pressure from Scott to spend the additional money, just an honest description of a potential future weak spot in the appliance. The work was completed quickly and competently. I will have no hesitation in calling on Capital in the future when needed.
Description of Work: I called for help with a dryer making a loud screeching noise.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
walinda A.
02/2016
5.0
appliance repair
+ -1 more
Clint was awesome! Friendly, informative, professional and on time! I would definitely recommend them and use them again!
Description of Work: They replaced the ignitor in our gas stove.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Gretchen H.
02/2016
5.0
appliance repair
+ -1 more
Excellent! Scott was the repairman, and he was not only efficient, he explained exactly what was wrong. The machine needed a new water pump. He had to go get one from the supply store, he returned in no time, and it was installed. He also pointed out several things about the machine due to it's age to watch out for. I will always use Capital Appliance repair, and I would love for Scott to come back!
Description of Work: My washing machine began leaking slightly from below. I had used this company in the past so called, and they were able to come right out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$147
Kerry S.
02/2016
5.0
appliance repair
+ -1 more
Our service representative, Clint, was fantastic. He came out the very next day to diagnose the problem. He ordered the part and repaired our freezer the next day. The whole process took only 2 days from start to finish. He was on-time and very professional. He explained the problem to us and offered options. The price was very fair. We're very happy with his service and I highly recommend this company to others. We'll definitely use them again.
Description of Work: Repaired our freezer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$167
Anne O.
01/2016
5.0
appliance repair
+ -1 more
The dishwasher was repaired immediately on 12-15-15. The part for the refrigerator had to be ordered and took quite awhile to come in. As soon as it did the repairman came immediately and replaced it on 1-13-16. The needed repair did not hamper the use of the refrigerator while we waited. The water filter housing only leaked when I would go to change the filter which is not done that often. Jason left the work area clean and tidy when he left both times.
Description of Work: Replaced dishwasher water valve. Replaced water filter housing in refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Joshua H.
01/2016
2.0
appliance repair
+ -1 more
It went poorly, it seems like a pretty good way to make money if you just go tell people you don't know what's wrong and take their money. Anyone could do that with absolutely no knowledge of appliances.
Description of Work: Our refrigerator was not working so we had these folks out to repair it only to be told they didn't really know what was going on and charging us $72 for that.
Rating Category
Rating out of 5
quality
2.0
value
2.0
responsiveness
5.0
punctuality
5.0
$72
Response from Capital Appliance Repair
Mr. [Member Name Removed]: Scott went out and determined your refrigerator's wiring had been tampered with. We cannot, in good conscience put any part on your fridge with any reasonable expectation of success and we certainly cannot guarantee our work considering the circumstances. Furthermore we can't be assured we leave your appliance in a safe condition with the "home rewire" we encountered. I'm sorry you had a bad experience but competence is not the issue here. Thank you and good luck. Greg Dail
Buil L.
12/2015
5.0
appliance repair
+ -1 more
Scheduling for service by Greg was made the next day, but alerted me of cancellation for same day service. Service associate Scott called before coming. He quickly knew the problem for an old model washer; had parts on hand; and made repairs. He explained and showed the problem and what was being done for the repair. He honored the discount that was available at the time. Excellent service was given from time of placing call to completion.
Description of Work: Fix agitator for an old Kenmore Washer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$82
BONNIE L.
12/2015
5.0
appliance repair
+ -1 more
Capital Appliance did a great job. Called for a tenant repair on Thursday 12/3 and was able to get an appointment next day (Friday) for diagnosis. He found a broken pin which had to be ordered. It came in on Monday and the tech came out that afternoon to replace the broken pin and tested out the dishwasher to be sure that took care of the problem. Very fair price considering two service calls and rush ordering a part. Outstanding service.
Description of Work: ordered and replaced a plastic pin in a dishwasher.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$102
Dave S.
12/2015
5.0
appliance repair
+ -1 more
I have used Capital Appliance Repair twice now for service of both my dishwasher and washing machine. Ever time I've called I've spoken to somebody immediately and gotten quick turnaround on service. I have appreciated Cliff's technical knowledge and competence to get the repairs done properly the first time on both occasions. I will use Capital Appliance again in the future.
Description of Work: Washing Machine Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
Valerie K.
12/2015
5.0
appliance repair
+ -1 more
Earned all of the above mentioned and more: Called before coming out On time Polite Did an excellent job! ...and most of all I felt comfortable with this Tech (Jayson) in my home alone! We will be calling on them again in the future with any appliance repair. Only wish they could do Warranty work.
Description of Work: Replaced Element assembly and Tension pulley
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
David W.
11/2015
5.0
appliance repair
+ -1 more
I called on 11/3/15. Jason came the next day at exactly at the time window they said he would (he called in advance). Inspected unit, ordered the replacement part and returned the next morning and completed the repair. Very professional and courteous. Captial advertised a 10% discount on Angie's List, and I was a little disappointed that it was not intended for the bottom line figure, only for the service call. They need to express this the way it is meant by them.
Description of Work: Trouble shoot icemaker. (No water entering the icemaker. Unit was not calling for water). Inspected unit and found that it was stuck in the middle of the cycle, and needed to replace that part of the icemaker.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$144
Response from Capital Appliance Repair
Thanks for the kind words [Member name removed]. Our pricing structure is $80.00 plus part cost. We buy the parts wholesale and sell them retail, which means we are typically making about 20% on the part (very inexpensive parts more, very expensive parts a LOT less). That's how we make a living. Unlike some businesses the margin we operate under is very slim considering our other expenses. If we offered a 10% across the board discount we'd all be working at Home Depot because the money just isn't there. That's just the economic realities I'm afraid. So, I very much appreciate your business and I hope you'll call us in the future. Our goal is to offer the best service at the most competitive prices. Thanks again.
Sandy B.
11/2015
5.0
appliance repair
+ -1 more
Clint arrived on time. He quickly replaced the element and then turned on the oven to make sure it was working properly. we discussed a problem with the Jen Air cooktop range. He told me the problem and the appromaite costs. We will have that issue fixed by him at a later date
Description of Work: Replaced the broiler element.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
ron G.
11/2015
5.0
appliance repair
+ -1 more
Scott called when he was on the way and arrived at his estimated time. He was very nice and patient. My dryer is located in a difficult to get to area. He fixed the problem and repaired by vent hose as well. Great service, nice and reasonable. Would use again!
Description of Work: Kenmore dryer would not run, replaced fuse.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$102
Mary W.
10/2015
5.0
appliance repair
+ -1 more
on time!! professional, responsible , did not make me feel ignorant of the mechanics of the problem and did not do unneccessary repair will use again
Description of Work: checked my ice naker and gave advise for repair was able to make it function properly again
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Andrew B.
09/2015
5.0
appliance repair
+ -1 more
Went very well. Offered options that if possible we could have pursued to self serve. Fact that he could do the whole job himself at a reasonable price made it easy doing business.
Description of Work: Top mount freezer/refrigerator was not cooling the refrigerator. Technician arrived as promised, diagnosed the problem, ordered the new part and came back the next day to install. Back in operation in less than 24 hours after first arriving.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
steven W.
09/2015
5.0
appliance repair
+ -1 more
I called mid morning, and even though they were shorthanded, he said he would come this afternoon. He did, and immediately determined it was the heater for the freezer coils. He removed panel and it was solid Ice. He Thawed it out, got a part and installed it and we are back in business before the evening news. Mike was great, and made 2 trips so I would have it working and not lose any frozen foods. He was great, and will use again!
Description of Work: Refrigerator's Freezer side not cooling well, and foods thawing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$152
Response from Capital Appliance Repair
Thanks [member name removed], but that was Scott. Anyway we appreciate the review.
Andrea B.
09/2015
5.0
appliance repair
+ -1 more
Scott was punctual and polite. He did not have the appropriate part to fix the problem, so he made an appointment with me to come back the following day. He showed up exactly when he said he would, and fixed the problem. I would definitely use Capital Appliance Repair again.
Description of Work: Replaced malfunctioning parts on my automatic ice dispenser
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small,
Appliance Sales and Installation,
Dryer Vent Cleaning,
Interior Painting,
Exterior Painting,
Air Duct Cleaning,
Roofing
FAQ
Capital Appliance Repair is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Capital Appliance Repair accepts the following forms of payment: Check,CreditCard,PayPal
No, Capital Appliance Repair does not offer free project estimates.
No, Capital Appliance Repair does not offer eco-friendly accreditations.
No, Capital Appliance Repair does not offer a senior discount.
Yes, Capital Appliance Repair offers emergency services.
No, Capital Appliance Repair does not offer warranties.
Capital Appliance Repair offers the following services: Appliance Repair, Washers, Dryers, Fridges, Upright Freezers, Dishwashers, Disposals, Ranges, Stoves & Ovens.
It always seems to happen at the worst time, your unit quits or is in need or maintenance. We proudly offer emergency services to fix your unit ASAP.
Whether you're looking for a new installation or a replacement, our team is here to help! We install residential and some commercial units any make or model.