Citywide Moving Systems, Inc.

We are very pleased with Citywide movers. They showed up on time, worked hard the whole time, and completed the job in fewer hours than estimated, thus the actual price was lower than the estimate - which is always a good thing. Three guys showed up ready to work. They laid down runners over the carpet and floor. The company charges by the hour * the number of people they send to move, plus a 1 hour minimum travel time (from the old location to the new location). They sent 3 guys to do our move. They were on the go the whole time. It?s remarkable how many boxes they can get on a two wheel hand truck! Clearly, they wanted to be efficient. They were very courteous and polite. I don't think we had anything damaged during the move. Nothing got lost in the move. There were no "hidden charges" or additional costs. A good experience overall. If possible I will use Citywide for my next move without hesitation.

Went well, very nice guys. Not one thing was broken. They went to different locations to collect our things. They were a bit unprepared to pack us, even though that was a big part of our requested service.

The story of my move by citywide Movers is too long to repeat, but he complaint letter I sent to the Better Business Bureau was three pages long. Suffice it to say that the day day of my move was a NIGHTMARE! Without a doubt, Citywide Movers is the most incompetent company with which I have ever dealt and the owner is most unpleasant and rude. The day of the move was not only on Labor Day, but also it was extremely hot and humid. They movers arrived on time (9am), and the Foreman was very pleasant and mentioned to me that they would appreciate tips at the end of the move. However, after a few hours, it was apparent that they did not want to be working on Labor Day, and as the day wore on, they became quite careless. After a two hour lunch break, they returned to my house and begin to literally throw my boxes out of the moving truck, letting them bounce on the cement floor of my garage. When I complained, the movers became indignant and announced they were through for the day and then left. It was 4pm. Among the furniture that remained at my old house were the bed, sofas and bed linens.. I had nothing to sleep on in the new house and the electricity had been cut off at the old house, so I couldn't go over there for the night. I was furious, and dealing with the owner of Citywide was extremely unpleasant. After communicating the events of the day with the owner, he told me that he needed to speak to the movers themselves and then he would get back to me. I never heard from him again, even after I contacted VISA and requested that my pmt. to Citywide movers be cut by 40%.. VISA honored my request, and still I was not contacted by the owner of Citywide. After unpacking all my boxes, I discovered some broken items, including a broken sewing machine (which I had seen them drop) plus a broken bedpost, a long scratch on my dining room table to and a large crack in the leg of my piano bench. Because the contract I signed stipulated that I had two weeks to in which to make a damage claim, and because it took me more than two weeks to unpack and discover the damaged furniture, I did not submit a claim. However, this does not change the fact that the movers were careless with my items, resulting in damage. The main problem that I have with these movers is that on a whim, they walked out without finishing their job (for which they had already been paid ) and leaving me without anything to sleep on. Then, the rudeness and total lack of concern by the owner of this company was absolutely unwarranted..

Beware of extra fees! I had a move scheduled with Citywide Moving Systems, but after I was told that I'd have to pay an additional $125 travel fee, I cancelled it. The fine print clearly does not state any such fee (as it states on their other deal) and they refused to honor that. I was actually told to contact Angie's List to discuss my concern. It is appalling to me that a company would send their own client to a third party instead of discussing and clearing the issue up themselves. Moving is stressful enough without having to jump through hoops. I will never use Citywide Moving and would not recommend them to anyone else. Their only redeeming quality was Kathy who was always kind and responsive on the phone. Unfortunately, I cannot say the same about the management.

We found Citywide on Angie's List after my husband had made a few less-than-successful calls to local yellow pages' advertised "piano movers." The woman he spoke with on the phone at Citywide was very friendly, informed and helpful. They were able to set up the move for less than 3 days from the time of our call--awesome! The crew of 3 men from Citywide actually showed up early! The home the piano was moved from is up for sale so we gave them the entrance code and they had it entirely loaded and ready to go on the truck when my husband got there! When they arrived in Rock Hill they were very courteous, polite and professional. They surveyed the driveway, where the piano was to be placed, etc. before beginning the unloading and moving in process. They quickly and efficiently brought everything in and set the piano up. They actually lifted and moved it around several times for me until I felt like it was in the "right" spot. I will definitely call them first for any further moving needs I have--not just for pianos. A great company to work with all around.

I don't think it went great at all overall. Everyone seemed pleasant but like I said before, I honestly feel like I was taken advantage of. I should have done more homework and I should have asked a LOT more questions that I didn't know to ask until it was done. Get estimates people. Make sure to do your homework. There are far cheaper services who may be just as good.

In a word, they were fantastic. From the office staff to the moving team, everyone was professional, courteous, and great to work with. We used a local competitor years ago for a smaller move and it ended up costing more for lower-quality service. Tim, Chris & Anthony took great care with our furniture and were very efficient with their time. I hope we never have to move again, but if we did we would not hesitate to hire Citywide.

I did not get to use them at this time, but individual who called and quoted prices was very friendly and knowledgable. There was a change in my plans, but promised to call back when ready to move into my new home.

We hired Citywide Moving to move us 2 miles into a rental home as we were embarking on a major addition/renovation project at our home. It is a temporary move so we boxed a lot ourselves into the "unpack/don't unpack" categories. We hired the company to pack our kitchen as we have a lot of glass stemware, etc. Our experience was excellent - from the first call/interaction with Kathy, the estimate that Joel gave us on-site and the team that Joe managed that actually packed and moved us. We will be using them again when we move back into our updated home.

Hired Citywide Moving Systems to move about three or four rooms of furniture. Most of the furniture had already been disassembled. The furniture was moved to a storage facility. Estimate process was pretty simple. Only issue was being told something was included in the price that was actually extra. We caught the problem prior to the move and Citywide honored what was quoted with no problem. The movers that came to do the actually move were on time, super nice, friendly, professional and a great group on guys to work with. I would recommend Citywide Movers to anyone.

I highly recommend Citywide Moving Systems, whether you are moving crosstown or cross country. They have performed multiple moves for me (in 2003 and 2012), local and long-distance. I have never had any of my possessions damaged. Their personnel are caring, careful, extremely professional, and a pleasure to work with.

I found Citywide on Angie's List and visited their website for a quote. I received a phone call the next day, during which the representative walked me through an analysis of all pertinent aspects of my move and eventually quoted me an hourly rate that beat all others I'd received. I want to mention that she was so incredibly friendly and forthright, I felt like an already established and valued client. Even if priced slightly higher than other movers, I'd most likely have chosen Citywide based on that conversation alone. A couple of days before my move, I received another call from the same person, confirming my appt and checking on any new questions I may have had. I appreciated that. On moving day, the 2-man team arrived exactly on time. These guys were so great -- it was like having friends over to help. They both had such a great sense of humor -- which I totally appreciate, especially during something so stressful like a move. It didn't get in the way of their focus and skills, though. They knew what they were doing and treated every last item like it belonged to their own family. Although my move was relatively small in terms of "stuff," it was big in the sense that they moved me down from a 2nd floor location and then up to a 3rd floor location... with no elevator and lots of steps. In the end, they finished way sooner than expected and I felt as though I really got a LOT for the price I paid.

Citywide did an excellent job. Rod Matthews (company owner) came to our house and gave us a detailed estimate to move our belongings, as well as a detailed estimate to do all of the packing. We opted to do the packing ourselves. His crew showed up on time and were very courteous and professional. Rod estimated 8 hours of labor, and they finished the job in 7.5, so we ended up saving a bit over the initial estimate. The move included a grand piano which was handled with care. We received bids from other moving companies and Citywide was competitive with others.

When they came in to start, I was a nervous as a hungry tiger. The crew chief saw this, and came over to me and said this..Sir, we are here now, and all you need to do is relax. That really made me feel better. These 3 men worked like dogs for 9 hours straight, stoping only briefly to rehydrate. I was tired just watching. While moving is never fun, these gentlemen made it better. I highly recommend them.

Really great service! Efficient, professional and cost effective.

They were very professional. They just worked real good. They disassembled furniture and reassemble it at the new location.

Citywide was very helpful over the phone in explaining their services and scheduling a date. They had hourly rates for the move depending on how many movers they sent, which I liked. They explained their monthly storage rates by size. I was moving a 2,800 sq ft 4BR home with bonus room and piano and weight set to a 2,400 sq ft 4BR home. I sold the bonus room furniture and the furniture from 1BR ... and was bringing some furniture with me to an apt while I waited for a new home to be built. After describing the bigger pieces of furniture over the phone, it was anticipated that I would need a 10x15 storage room. When the team of 3 movers arrived to load the truck, they were absolutely wonderful. They were prompt and took great care to label and move all of my items. I was very impressed with the professional handling of a grandfather clock and baby grand piano. Great experience until I got the first bill for storage that included TWO rooms, a 10x10 and 10x15. I called the billing department and was told my things would not fit into a 10x15 and a 10x20 was not available ... so they put me into 2 storage rooms that amounted to a 10x25. I was not happy about this and was told I would be called back after a manager reviewed the situation. I was not called back. I called 3 more times and specifically asked for my call to be return .. it was not. I do not recall it being explained to me in the initial call that if a room the correct size was not available, I would have to pay for a larger storage room. When it came time to move me in, the new team was prompt and moved my items in quickly (which I appreciate due to the hourly charge). I had a few issues after the move. The grandfather clock is not working and a hutch was not attached to an office desk. When I went to move the desk to paint the room, the hutch fell over and heavily damaged the desk (and my arm). I'll be sure to check next time. Overall, a mixed experience. Parts wonderful, parts not wonderful.

Rod came out personally to survey our house and what would be required to move us. He provided tips on how to handle odd/bulky items and offered to have his crew bring materials to pack our glass table tops and TVs. His quote was very accurate and he gave us 1 month free storage at their facility! I would definitely recommend Citywide for any local moves.

I plan to call all the BBB, and perform a google review as well. Horrible exerperience

We received an estimate in a timely manner after contacting them. The actual price was even less than their quote. They also responded to all questions before our move very quickly. Customer service was great. The entire move went smooth and that says a lot

I am a Professional Organizer in the South Charlotte area, and I arranged for a piano to be picked up from the store and delivered to my clients' home. I had previously contacted a company in Matthews and they were simply not prepared to even consider the job as we our only request was that this take place late afternoon on ANY day that suited their schedule. They were only prepared to do it before noon and as it was only a piano move were not prepared to accommodate our request. I then contacted Citywide Movers. What a professional company! They assured me that they could move the baby grand piano successfully and that is what they did. They were punctual and professional and to quote my client "I would certainly use them again and recommend their services".Stacy was wonderful and the job went off with no problems (despite the fact that it was raining and weather was not cooperating). I have used Citywide movers with another client and had the same wonderful experience.

This was a really great experience, from Rhonda in the office coordinating the move to the team of Shaun M., Joe W., Jim P. and Mike showing up the two days, getting everything moved and organized, being extremely aware of and responsive to our every need, and demonstrating great professionalism. This is a great organization, I would highly recommend them.

It was raining and they did tremendous care with the stuff that we had. I was pretty much impressed with that. Their price was inexpensive with the high quality of service that they provided.

Overall they did not waste time and did an excellent job. They definately helped make the move easier.

Great Part: Not a thing was broken!! They didn't scratch my very expensive sectional. They didn't drop anything or lose anything. The three guys we had worked very hard and barely asked for anything. They were considerate and always asked where to put things and double-checked on instructions. They didn't complain and barely took a lunch. Just fantastic guys. We tipped them $50 a piece.Horrible Part: How does a $500 estimate get to be a $1200 move? Well the truck they decided to use (knowing full well we were moving TWO households into one) was too small and they had to make 2 trips to one of the households. We had to pay them by the hour and thought they would re-compensate us for part of the move since this was not our fault. They did not adjust the price for this and I was shocked. I still can't believe it but I am so happy in my new place I just decided we would just take this as a 'lesson learned'. But I wanted to post a review on Yelp so yall know about the bad estimating and bad customer service of Citywide Moving Systems.