Spangler Restoration

Referred by my insurance company. The estimator was rude and difficult to communicate with. The project manager seemed like he was doing me a huge favor and referred to another multi million dollar home/project several times. He called the day before the first job was to start and told he the company was pulling out. I was fully refunded and regard this as a blessing in disguise. I am handling the multi projects on my own. I would NOT recommend.

Initially went well...came out quickly ask for 50% before starting on floors. Difficult to communicate as they subcontracted all the people and they spoke very little English. Stained wrong color had to re sand and then was annoyed with this. While working on floor and I heard a board crack they kept using the wood then left it with large crack there and many defects. I called them to come back they gave me a bottle of wood putty and told me.to fill the defects because that was all.they would do. Put one coat of polyurethane on and they never came back to fix all the Problems. In addition to this insurance company dropped us after 10 years. It gets worse now 3 years later and nails coming up and floors look horrible we are having the floors redone because not safe with kids etc... The new company revealed that the sub flooring should have been replaced and the floors were sanded so much that we cannot salvage.

Terrible. This company was recommended to us by our insurance company. They did come out immediately to do the drying. After that it was a nightmare. It took them over 2 weeks just to give us an estimate, then another 2 weeks for project manager to come out. They kept promising to get us on the schedule which they never did And here we are 2 months later and none of the repairs have been done. We finally had to fire them and go with another company

It was a water leak clean up.

Just fine. Job was referred to another firm for mold testing.

I have never dealt with such a fantastic, reliable, and reasonable service firm as Spangler.  Due to unanticipated family events they have waited patiently for two years to start our mold remediation work.  Our Spangler Project Manager is very knowledgeable, communicative, and super great to work with. We received several quotes from Mold Remediation firms and not one of them came close to the responsiveness of Spangler.  We are so glad we went with such a well-respected firm.  I highly recommend them for any kind of home restoration work.

First day they were over three hours late and NO COURTESY phone call. As a matter of fact they were late every time by hours. Placed new vinyl down knowing that there was another water leak behind washing machine. When my plumber came the vinyl wasn't down more then 2 hrs so the glue wasn't dried and the vinyl ripped. Another week delay while I'm living in a hotel as I can't get upstairs to use other bathroom. House is now to dusty and I'm having asthma attacks every time I have to go back home. Work wasn't finished but I was repeated told to sign papers so they could get insurance check. I became afraid of him pushing the papers at me and yelling so I signed them under EXTREME DURESS so he would leave my house. I was suppose to have four (4) hours of cleaning, they were 1/2 hr late, took 1/2 hr lunch, and flow out of my house 1/2 hr early. Kitchen never cleaned, never moved end table in living room, didn't vacuum couch, loveseat or chairs. Was suppose to vacuum the drapes and wipe down all the blinds - never happened. They were suppose to move items back to the correct closet, move furniture, etc but I'm a handicapped senior who ended up in terrible pain as the three girls didn't want to listen to me and I did more work then I should have done. (I tried three times to upload one picture of master bedroom with everything from the closets stacked up to show how much help I needed - can't tell it's attached)

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Execellent

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From start to finish, this was a fantastic experience.  Unlike other companies, Spangler was upfront and honest, did not use scare tactics as others had done, and did the work required and did not try to upsell me. The project manager's communication was outstanding, as well as his follow up.  If anyone tells you your crawlspace has moisture issues, don't waste your time with companies that want you to invest thousands and thousands in dehumidifers and encapsulation or mold remediation--call these guys for the truth and for professionalism every step of the way.

We are happy with all the work, quick response time and great customer service. We highly recommend them,

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They showed up immediately. They were recommended to me. I called the guy and he was here within an hour. They were unbelievable. The insurance covered the cost. They coordinated everything both with the insurance and all of the subcontractors that needed to do the repair work including walls and painting and floors. If I ever had to, I would use these guys again in a heartbeat. I can't say enough good things about them. Everybody was fantastic. It was a stage process. The cleanup and the setting up of the fence was the first day and the other work had to run through Sunday then they came back on Monday, took it out on Tuesday. The next guy showed up. When he was done, the carpet guy showed up. It was very organized, very impressive. When it was done, the cleaning girls came to make sure everything was okay and cleaned 2 rooms from top to bottom.

The Spangler folks were very prompt in responding to my call.  They came out quickly and were courteous.  However, the technician started cutting out the drywall with a reciprocal saw before properly protecting my floor and adjacent grandfather clock.  The sheetrock debris was allowed to fall on the unprotected hardwood floor and the clock.  I was not pleased with this level of care.
We also discovered that the dehumidifier settings were incorrect for the first two days of drying, necessitating an extra two days of droning noise after they were replaced and set properly.
After demolition on the bathroom floor, they returned to fully dry out the subfloor.  This went fine.
Overall, I was marginally pleased with their performance.  There are probably better choices available.  I decided not to use them for the rebuilding part of the project because I did not feel like I would receive the necessary care of  my home.

This company handled all the restoration services on my home after a sewer water back-up problem.  They were punctual, friendly, helpful and handled everything from the initial mitigation efforts, to lining up the subcontractors to move my furniture, replace wood and vinyl flooring in several rooms in my home.  We were extremely pleased with all the work that was done.  Elizabeth Porter handled the project management role.  She was helpful, worked well with the insurance company and under her management a very stressful situation became much easier.  This company even came through and cleaned everything after all the work was done.  I would definitely recommend them.

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Unfortunately STOP (Service Team Of Professionals) was not our first contractor.  Only after our previous contractor showed us that he would not be able to work with our insurance company did we broaden our search and chose STOP to do the job.  Their approach (Josh and Sandy) was thoroughly professional.  They were able to communicate with the insurance company and were willing to bend over backwards to get this job completed.  They stayed in touch and were always available to answer any questions.  The total process took approximately 5 1/2 weeks and the actual work was about 3 1/2 weeks.  During the work issues came up (as had been explained to us) and they were dealt with promptly and at no additional cost.  They constantly surprised us with the level of detail that was provided.  For instance we had a lighting fixture that had paint on it from the prior owner's painting contractor, although this obviously had nothing to do with the job at hand, when the area was being repainted they (Ralph) cleaned the fixture.  This was never pointed out to us, the work was done because this group is professional and were so customer oriented and this was only one example, there were many.  All the people they had working on this job were trustworthy and serious professionals who obviously cared about what they were doing.  I would use them again and enthusiastically recommend them to anyone needing repair work to their home.

See above

I am very pleased with the care and efficiency that Sandy Porter and Shelton had for me and our home.

I especially appreciated their checking with the meter instruments under the house, so that we could know if any other work needed to be done.

I used a 10% off coupon from Angie's List. It helped so that the repairs were only approximately $180.00 rather than $200.00. Hip Hip Hooray.

I trust Josh Spangler, Sandy Porter, and Shelton from Service Team of Professionals to help me. A big thank you. They helped me relax knowing that even though this was the 2nd water leak close to a year apart, that they would help me get everything back to its rightful condition.

Sincerely,
Joan Y. Edwards

Our insurance company hired this company, and we are very pleased.  They did a good job.

Josh and i had several conversations leading up to me choosing his team to complete the work. He was very forth-coming about how the project would unfold. I reviewed several companies before i finally decided on STOP - Josh's willingness to talk with me during my "disovery" process was a contributing factor. Josh's team arrived on time and on the day he said and began work right away. Minor issues were raised with Josh as the team progressed and Josh immediately took care to resolve. After their work was complete, i had an independent mold assessment group come and review their work to ensure my mold problem was gone. I think the best compliment that can be paid to Josh and his team was for this independent inspector to tell me "if he didn't know there was mold in this crawl space before, he couldn't tell it now." I would recommend Josh and his team to anyone looking to have a mold issue addressed.

Josh Spangler from Service Team of Professionals came to our house and gave me an estimate. I was almost in tears. Seeing my house messed up from water damage was stressful. Josh tried to assure me that these things are hard to see. After the insurance adjuster approved of certain repairs and restoration, I signed a contract with him. The primary people that worked on this restoration for Josh Spangler and Service Team of Professionals was Ralph and his son, James. They were very polite. Ralph has been in the construction business for over 20-25 years. He knows how to do it correctly. James helped bring in the equipment he needed. He painted the walls and stained the shoe mold in front of the cabinets. They put down sturdy brown paper to protect our wood floors in the hallways. They put down a plastic covering on the floor to protect our carpets. They were punctual. They left the areas clean at the end of each day. They stored materials and equipment on the right side of our garage. I moved my car out so they would have room to move back and forth. Josh told me what they were going to do overall. Each day his workers would tell me what they planned to do that day. I took pictures of first damage and then the amazing progress of the work. If I had any questions, or concerns and asked Josh to come, he came within 30 minutes. Rite Rug company came and laid the new linoleum floor. They took many steps to insure the flooring was laid properly and smoothly. Service Team of Professionals has three outstanding traits that built my trust in them: 1. Professional, Punctual, Polite. 2. Quality Workmanship and Materials. 3. Solves Problems and Save You Money without Sacrificing Quality. Sincerely, Joan Y. Edwards