Austin Company
About us
80 EMPLOYEES. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES. ADDITIONAL PHONE #: (704)528-1850..
Business highlights
55 years of experience
Services we offer
BBB, BELOW DECK TREATMENTS, BPI CERTIFIED BUILDING ANALYST & ENVELOPE PROFESSIONAL. MEMBER NARI, CELLULOSE, GUTTERS, HBAC, HOME ENERGY AUDITS, HOME PERFORMANCE CONTRACTING, ICAA & INSULATE AMERICA., ICYNENE SPRAY FOAM, INSULATION INCLUDING OWENS CORNING BATTS AND BLOWN FIBERGLASS, LEAF PROTECTION, NCHBA, NHBA, OWENS CORNING PREFERRED ROOFING CONTRACTOR & CERTIFIED ENERGY PROFFESSIONAL, VINYL & FIBER CEMENT SIDING, WINDOWS
Accepted Payment Methods
- CreditCard
Reviews
4.534 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 3% | ||
| 0% | ||
| 3% | ||
| 9% |
Showing 1-25 of 34 reviews
Miriam P.
Dec 2016
Sales rep mis-measured and then tried to blame us. The quote we were given clearly describes what we thought we were having installed, but they refuse to do what was promised until speaking with GM. Sales rep and other managers were nasty and unprofessional.
Ray Y.
Apr 2016
unknown
Anthonette W.
Jan 2016
We started dealing with them early September and they did not trim the foam with the sheetrock to be put up so I could not have another another company put up the sheetrock in two buildings. That cost me more money in the long run. They also cut the wiring in one building. I would not recommend them to anyone. I just wanted them off my property.
Response from Austin Company
"These outside storage buildings had collar ties or gussetts they are structural we did not trim the foam above them .evidently the drywall installer wanted these removed they were near the top in lieu of attaching the drywall to the small flat area. Homeowner was advised there might be wiring hidden and that cutting a wire was possible. We were instructed to cut them out . When the wire was cut we repaired it at no additional cost for the repair or the additional carpentry work which was additional to the original scope of work. Scheduling the repairs was limited to homeowner availability. The price was not excessive in the least . In retrospect we at Austin Company should have explained the procedure better but we worked thru another family member for part of the process further hindering communication. We were offered more money to cut our the wood but declined additional pay hoping to satisfy the homeowner. We sincerely believe the scope of work was changed by the drywall installer after we did our work. This caused the reason to go back for repairs. We feel the additional comments of getting us off the property are very unfair because we worked to a resolution at no additional expense to the homeowner . Thank You"
JACK R.
Jul 2015
unknown
Randy H.
Dec 2014
They order all the products and do a very professional job
Marc D.
Aug 2014
We had a terrific experience. We got two bids on the same job, and The Austin Company came in significantly lower than GSM Services. All the guys who came to work were very courteous, and took their work very seriously. It was clear they wanted to do the job right—they really were committed to improve the efficiency of our home. We have noticed a difference during the hot summer months, and we have no regrets that we chose them. We recommend them highly.
Chris M.
Jul 2014
unknown
Raymond J.
Jun 2014
They replaced insulation after water damage from a fire and lightening strike. They actually made two trips to accommodate other work that was being done. I really appreciated their friendly service and competitive price. I highly recommend them.
Gloria C.
Apr 2014
We are very happy with them. One day, they came out right away and they did an excellent job when they sprayed. They cleaned up after themselves. I couldn't be happier. They did a wonderful job. But their price is more on the high side.
Maurice G.
Feb 2014
They did an excellent job. They get back to me promptly, they are on time, they clean up, professional and did an excellent job. Their price is competitive.
Tina H.
Nov 2013
unknown
Linda M.
Jul 2013
Because the gutters originally installed on my home (1997) were only 5" gutters and my roof is very steep they weren't able to keep up with water removal--especially in times of heavy rains as we've experienced this year. I also have one extremely tight corner (V shaped) where this problem has twice resulted in water backing up behind the gutters and damaging areas of the exterior wall of the home.
Greg Helms of Austin came out and surveyed the damage and the situation and was extremely helpful in assisting me in creating a plan to solve this problem once and for all. I had a bid from another company and so I knew his price was acceptable and his knowledge and helpfulness led me to choose his company for the installation.
Everything has gone extremely well. Greg has kept me updated on when the crew would be over to remove the old gutters, then when they were scheduled to come to do the new install. He was easy to reach and always responded to any question or concern I raised.
I am very pleased and believe I have solve all my gutter problems!
Greg Helms of Austin came out and surveyed the damage and the situation and was extremely helpful in assisting me in creating a plan to solve this problem once and for all. I had a bid from another company and so I knew his price was acceptable and his knowledge and helpfulness led me to choose his company for the installation.
Everything has gone extremely well. Greg has kept me updated on when the crew would be over to remove the old gutters, then when they were scheduled to come to do the new install. He was easy to reach and always responded to any question or concern I raised.
I am very pleased and believe I have solve all my gutter problems!
Tim B.
Feb 2013
Great!
David K.
Oct 2012
Service was excellent. A representative called and scheduled a vist to determine the work needed. A previous replacement (Austin Co, Aug '12). of one downspout in an area that poured water over the gutter in a hard rain had worked very well, indicating that the downspouts were the culprit in water flowing over the gutters. The gutter size (which I had thought too small) was adequate. After the representative's visit, I received a quote within a day, and called to schedule the work. It was critical that the work be performed before the Fescue lawn was aerated and over-seeded.The schedule met my needs here, and their person arrived on schedule. He had performed the previous work, so I new he was knowledgeable and competent. I confirmed with him what was to be done, and left him work. The end result was new downspouts, with no debris or rubbish left behind. The old downspouts were taken, and all rubbish from cutting, etc. was picked up and disposed of. The result met all my high expectations. A month later, with some very hard rains (1.5"/hr), there were no issues.
I will continue to recommend Austin Co. to my friends.
I will continue to recommend Austin Co. to my friends.
LOWELL M.
Aug 2012
They worked with the insurance company involving both the estimate and the work . They did a fabulous job. They actually recommended something less expensive and more effective for our project as opposed to replacing it entirely. We went with their suggestions and we were very happy with their service. They really made it clear that they did not want to take advantage of us and really care about their customers.
Debbie H.
Feb 2012
They were punctual, accessible. Sent separate people to do the different jobs. Came in and did their jobs and left. Would definitely recommend them to others. What they did is definitely making a difference in my heating bills!
Chris M.
Jan 2012
Install went off without a hitch. Only issue was they were backlogged by about 3 weeks but considering we were ordering gutter guards during the start of fall I wasn't surprised.
Patricia V.
Sep 2011
They are good company. They do great job. They are old company. They are reasonable in price. They show up when they are supposed to. I would use them in the future.
CAROLE S.
Jun 2011
We had interviewed a total of 5 companies and chose Austin. We worked with them in the past on replacing gutters and were very satisfied. Mold is a real health concern and in such a stressful, expensive situation we have to say Austin was GREAT! From our initial contact with Chris, who always kept in touch and checked on the progress, to the daily crew, headed by Mike, they all were courteous, and on time. Above all though, they were extremely hard working. It's a tough job to be suited up in a crawlspace, let alone in 90 degree weather, but everyone was dedicated to getting the job done correctly. We were also impressed by the long days that the crew put in to get the job done as quickly as possible. Along the way, they addressed all of our questions and concerns promptly. Excellent job!
Mahendra L.
Jun 2011
They showed up on time, maybe even slightly early. They were done quickly and to our liking. They made sure we were happy before they left.
JOHN D.
May 2011
Water was spilling over the gutters and I contacted them and they said the drain pipes were not wide enough to hold the water. I had 8 eight downspouts put in by them. They came out with a full crew with 3 men and installed the downspouts in about 30 minutes. They cleaned up well and got rid of the old downspouts. They did an excellent job.
Patricia V.
Apr 2011
They were excellent. They were prompt and showed up when they said they would. They did the job on time. I would definitely use them again. Their price was good.
Richard S.
Mar 2011
All good.
Steve T.
Feb 2011
Great. Came when called and completed neat and accurate job.
David R.
Sep 2010
Although it took a while, and apparently the influence of a bad report on Angie's List, they eventually resolved a serious problem we had with the original installation that showed up 4 years later. They have made several trips to correct the problem and returns to inspect the corrections. At this point, we would seriously consider using this company again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Austin Company is currently rated 4.5 overall out of 5.
Austin Company accepts the following forms of payment: CreditCard
No, Austin Company does not offer free project estimates.
No, Austin Company does not offer eco-friendly accreditations.
No, Austin Company does not offer a senior discount.
No, Austin Company does not offer emergency services.
No, Austin Company does not offer warranties.