WNC Precision Flooring & Repair, Inc.

THEY WERE AMAZING! My husband and I just purchased a home here in Asheville and pretty much the only thing we needed to do was to refinish the floors (so I had considered doing it myself). After our good friends just took on the refinishing task themselves about 2 months ago - they told us we should hire out the job without a doubt. I can't stress enough how much work it is and how happy I was not to be doing it. It is 100% a job for a skilled professional team. Most all flooring contractors were booked 3-4 weeks out, but when I spoke to Carson, he happened to have a window open with one of his crews and was able to come out the same week. The job was started promptly, the equipment they had was impressive and significantly helped with eliminating dust, they were incredibly patient with me as I was trying to decide on the stain color, they came up with great, well crafted solutions to some tricky transition areas we have in our house, kept in touch and let us know what was going on throughout the process /what to expect in the following day(s), they were very trustworthy, honest and were a pleasure to work with! You can tell they genuinely enjoy working with each other and you'd be lucky to have them work in your home. I feel like I have a new house - the floors are gorgeous!! Thanks so much guys and look forward to hiring you again to install hardwoods downstairs when we are ready. :)

Carson is a nice young man but this job did not go well, some of the problems were caused by unexpected humidity levels that prevented the finish from drying as quickly as needed. However what I experienced as the main problem was a lack of good job management. Hopefully this skill will improve over time as he grows into the profession. I do believe he had good intentions and cares about the quality of his work. Several things were not done correctly. -There were a few areas with old linoleum flooring that I could not remove. I was told the team would level the areas by putting down extra layers of floor felt making the changes less noticeable. That did not happen. Now areas of my floor undulate. I feel the dips and rises in the floor as I walk through the rooms. The stair bullnose was not put in properly and instead of removing it to reinstall correctly they did a lazy quick fix which I will need to redo myself. -I had to go buy materials for him as he did not plan ahead and come with them. When it was time to stain he still had not bought or ordered them. His supplier was out one of the colors we needed. Luckily we were able to locate the LAST gallon of that color at my local Lowes. This was the night before he started staining. Then he failed to pick it up on his way to the job so I had to go into town (30 minutes away) to get it for him. He had quoted me a low price (including materials) so I would let him start the installation early. Later he wanted me to absorb the cost of materials as well as pick them up. Negating any savings and causing stress and more work for me. -He had agreed to cut pieces that fit in over the AC floor vents so I could make my own vent registers. This did not happen and he did not discuss it with me when he dicided not to make them. My feeling is that Carson was trying to fit a lot of jobs in at once including over the weekend. When he arrived at my house (after talking me into installing earlier than planned) I was not completely ready for him. Instead of staying the full day and doing as much work as the team could they left to start another job and didn't come back for two days. This threw everything behind causing a big rush because we needed to move our furniture in but weather delayed things further. Unsupervised workers came and didn't get much done one day and I believe this lead to the shoddy installation. Humidity slowed down the drying but had they done the installation on time that would not have become a problem. My tools were used, my trash bags, other materials of mine. I was left with some trash & mess to clean up. Good price or not, the professionalism should have remained the same. I am now regretting allowing Carson to do the installation and should have remained with the original plan to have him only do the finish work. The biggest investment in my house renovation, hardwood floors, is not right and I will forever be aware of it. The finish on the floors is beautiful though and he did take the time to mix a special stain color for us. I think Carson could do a good job but I would recommend having a very well defined contract and check in on the job daily if they are installing the floors.

excellent work. dependable and hardworking. would hire them again. American owned small business..... support them