Scott Brothers Heating & Air Inc

Very disappointed. Called Scott Bro’s on 10/1/20 to schedule an appointment to get an estimate to replace a 20 year old heat pump and air handler. I was told that someone could not come out until 10/22/20 for an estimate. I’d hate to know how long it would take to get a new one installed by Scott Brothers. This was especially annoying considering that I had used them on two separate occasions previously to service my heat pump.

Couldn’t be more pleased with Scott Brothers and their tech, Kevin. Extremely professional. Diagnosed problem with our AC. Had part needed on truck. Promptly made repair. Showed me the damaged part he replaced and suggested preventive solution to avoid problem in future. This visit was in sharp contrast to prior experience at our mountain home, where HVAC folks were less than professional. Will definitely be calling Scott Brothers next time we have an HVAC need.

Very well. Professional and timely.

The technician discovered the problem. A part had to be ordered. They were able to return at the earliest convenient time for me.

Extremely responsive. Technician was professional and took time to explain what needed to be done. Charge for repair was appropriate.

They do a good job. To be honest with you, in that area it's hard to get anybody to even show up. I thought they were very fair; I thought the price was probably right where it should be. They showed up when they said they would and they did the job they said they were gonna do. I'm keeping them in my rolodex because if I've got any more air conditioning work I'm gonna use them again. I would definitely use them again. I called six places and only two people showed up and the other guy was terrible. He was making all kinds of excuses why he couldn't do what we were asking him to do, and these guys were tough; they had no problem at all. He said no problem, they gave us a price, they said we can be there like a week or ten days or whatever it was, and they were there. They stayed until they finished. They did the whole job. They were very professional; they did a good job. I think they had, it was either two or three guys there working. The first time they came it took them about a week, and then they had to come back and do a couple of things and it took them about a day. They cleaned up their mess. The basement was in construction, so they cleaned up everything they had to. They did a very good job; like I said, I don't have any complaints at all about them. That's why I'd use them again in a heartbeat.

Very well. They were on time and discussed the condition of my heat pump.

Tech determined blower motor was bad. I had a new spare and he said the office would have to reschedule a time for someone to come out for the installation. I got charged $75.00 for. Service call and ever heard back from the company. Very poor customer service will never deal with them again.

Curtis was on time. Very nice man, personable. We bought a service agreement from him for a year (not sure of price b/c we have nothing to compare it to).

Great, as always, Curtis did a very thorough job and explained all.