Default business cover photo

Bass Air Conditioning

4.2(
33
)

About us

Servicing all makes and models, 24 hour emergency service, upfront pricing and nationally certified techs. Free 2nd opinion on compressors and heat exchangers. Offering geothermal heat pumps. Whole house testing for energy efficiency. Specialized de-humidification for your health and the health of your home or office. Air cleaning equipment and supplies. Covering Cumberland and surrounding counties. Bass Air Conditioning Co., Inc. is a leading Fayetteville, NC heating and air conditioning sales and service provider. We have a tradition of meeting customer needs. From the most complex installation to routine service and maintenance, Bass Air Conditioning Co Inc has the tools, the people, and the products to provide a system that fits your lifestyle and budget. Ask us for references from your neighborhood. Then let us show you how Bass Air Conditioning Co. Inc. can exceed your expectations in service and performance. You can count on us now, and for many years to come. • Residential • Commercial • Certified technicians • Free in-home estimates • Installation and replacement • Control systems • Financing available • Flat rate billing Bass Air Conditioning Co, Inc. was originally established in 1952 by Woodrow P. Bass in Kinston, N.C. as a branch of the Stall Rider Company of Raleigh, N.C. In 1956 Mr. Bass moved the company to Fayetteville and changed the name to Bass Air Conditioning Co, Inc. The current President is Allan Bass, who has served as president of the company since 1992. From the very beginning Bass Air Conditioning has been at the forefront in using the latest cutting edge technologies and training to assure our customers the very best in service and air treatment systems available today. Bass' expert sales and design staff has designed and installed systems as large as school and municipal buildings to systems small enough for sun rooms, mother in law suites and even a dog house. Bass Air Conditioning has always taken great care to insure that the systems we sell are serviced by the very best technicians in the industry. Our techs are trained and certified by NATE a national certification agency for the HVAC industry. This insures our customers of the very best service available. Why do we choose to sell Carrier products, after all we could sell any brand? The reason is Carrier is the leader in research and development in the HVAC industry. Carrier offers the largest, most varied product line in the industry, in order to meet the widest possible range of applications. The reliability and superior technology of the Carrier product is unrivaled. As a result of the pursuit of excellence in our industry Bass Air Conditioning has earned the Carrier Distinguished Dealer Award a nationally recognized award given to only a few outstanding dealerships across the country for providing excellence in customer service. Bass is also the only factory authorized dealer in the Fayetteville and Cumberland County area for Carrier products. This is important to you, our customer, because of the high level of technology used in the Carrier premium product line. We have the training and expertise to insure a quality and trouble free installation. We at Bass Air Conditioning are proud of our company and our reputation and are diligent in our pursuit to stay the best.

Business highlights

Emergency services offered
73 years of experience

Services we offer

HVAC, Heating, air conditioners, air conditioning, air treatment, consultation, design, duct systems, geothermal, heat pumps, heaters, installation, repair, residential & commercial

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.233 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
12%
3
3%
2
6%
1
12%
Write a review
Showing 26-33 of 33 reviews
Angela K.
Dec 2010
4.0
Yes, I recommend this pro
$5,000
Everything went great. Workmanship was great
Tommy C.
Nov 2010
5.0
Yes, I recommend this pro
$15,000
We have an older home so they had to figure out how to reconfigure it to put in another unit upstairs and replace the one downstairs. They had to take out all the old ductwork and put in all new. They were absolutely fantastic and we would recommend them to anyone. They cleaned up after themselves. They were timely and came on time when they said they would be here. They didn't expect any money until they were totally complete. They are just on it and they were very dependable. They were great and we had no complaints. The price was good for what I got and what they had to do.
Anna R.
Nov 2010
2.0
$900
333312738320101117
Response from Bass Air Conditioning
"Dear Member, Thank you for allowing us to provide for your heating and cooling needs. We value your patronage and look forward to serving you in the future. We have just learned of your dissatisfaction with the service performed on your heating system January 2010. This concerns us and we would love to speak with you about this service call. Our goal for 58 years has always been to provide the best in service and installation to our customers in Cumberland and surrounding counties. We take pride in our company and our business practices. Member if we had known of your concerns earlier we could have had one of our service managers speak with you to resolve any issues that pertain to your service call. If you would be so kind as to contact me I will be glad to meet with you to discuss this matter. Again thank you for your patronage and I look forward to hearing from you. Rob Deleuran Service Manager Bass Air Conditioning Co., Inc. The above is a copy of a letter that was mailed to the Member on 11-22-2010"
John E.
Aug 2010
4.0
Yes, I recommend this pro
$280
Very Nice People. Kind, courteous. Initial call for routine service was made. They came two days later. Price was reasonable. Nothing shady that I was aware of. I would use their services again.
Steven T.
Mar 2010
5.0
Yes, I recommend this pro
$624
For approximately 6 months the circuit breaker connected to my outdoor a/c unit was tripping. After visits from two separate HVAC companies, the problem continued. I scheduled a visit with Bass and the technician discovered the problem to be a faulty compressor in about 15 minutes. The diagnostic fee was $69. A separate visit was scheduled to replace the compressor and fortunately they were able to complete the repair while I was away at work. They timed the repair so that they would be finished by the time I returned home from work (about 5:30pm). The technician explained the repair that was done & also was able to answer my questions about the job. The technician was professional and friendly. I didn't compare prices for this type of repair with other HVAC companies so I don't know what the going rate is for replacing a compressor, which means its difficult to judge the fairness of the price. The final price of the repair includes a 10% discount coupon that I downloaded from their website. Luckily, the compressor that was replaced was still under the manufacturer warranty (the unit was installed 3 years ago from new construction). If the compressor had not been under warranty, the repair would have been even more expensive. It appears that Bass are specialist in the HVAC field, so I had confidence that they weren't guessing at what the problem was, but KNEW what the problem was. I would definitely use them again in the future.
Samantha H.
Dec 2009
5.0
Yes, I recommend this pro
$260
I had called them and another company to see if I could have someone come out ASAP. My heat had gone out that morning and it was a cold day. They called back before the other company and had someone out here in 30 minutes or so. They had two repairman come and they were very thorough. They found the problem and got the new part as soon as they could. They were here for about an hour and a half. They explained everything very clearly, since I didn't know much about heating and cooling systems. The part they put in has a year long warrantly and my husband and I were overall very satisfied with their work. We would definitely have them back here again. The other company didn't call me back until 4:30 PM that evening when I had originally called them at 8:30 AM.
Rachel S.
Oct 2009
5.0
Yes, I recommend this pro
$21,000
We had to replace two 14 year old HVAC systems within a month of purchasing our home. We knew from the inspection that they would need to be replaced soon, but we did not realize exactly how soon. From the start the systems we had did not cool and dehumidify properly, and we had laready had the warranty company out once to do repairs (to no avail). Bass was incredibly responsive when we requested a quote - Eddie came out the same day to do an estimate. Provided numerous options for replacement of both upstairs and downstairs systems. Unfortunatly because of the way homes are built in NC, we had no choice but to replace our two complete HVAC systems with another two systems rather than zoning as we had initially hoped. I debated back and forth between a "B" for price becasue it was so costly, but it is not really Bass's fault - you get what you pay for afterall. The company did work with us on zero interest financing, rebates, and military discount. Overall, they did everything they could to make sure we were getting what we paid for. The installation team was very professional, courteous, and did great work. Eddie came out and checked on the crew as they got started, which we very much appreciated. Bass performed daily quality checks to ensure the installation was going well, and went over and above to make sure the systems were balanced and level with our clay and sand soil. They even performed a small soil stabilization! Once the systems were installed and we found that there was mold and mildew in the vents, Bass was very responsive in getting us a quote for replacement of the duct system, and completed the wrok in a full day less than they anticipated. Bass also made all arragenements for the city inspector to come out, and we were not surprised but pleased to find that the system was installed perfectly, and that the city inspector himself would always advise people to use Bass based on their quality of work and quality of systems they sell. We purchased two high efficiency systems, that we already had experience with from our last home so we were already sold on them. Though we have not yet seen the cost savings (it has not been long enough) here in Fayetteville, we saw an incredible cost savings in our last home, so we know we will be happy with the systems. They are a hefty price, but they really are worth it to protect the investment of our home. Bass understands this, and worked with us to ensure the models they reccomended were of the quality we wanted, but they did not take advantage of our previous experience and simply reccomend the most costly system. Overall we were incredibly satisfied with them and will ALWAYS go to them with our HVAC needs!
Paige R.
Jan 2009
5.0
Yes, I recommend this pro
$350
They showed up on time. They did a great job. They got it done in the same day.
Showing 26-33 of 33

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Bass Air Conditioning is currently rated 4.2 overall out of 5.

Bass Air Conditioning accepts the following forms of payment: CreditCard

No, Bass Air Conditioning does not offer free project estimates.

No, Bass Air Conditioning does not offer eco-friendly accreditations.

No, Bass Air Conditioning does not offer a senior discount.

Yes, Bass Air Conditioning offers emergency services.

No, Bass Air Conditioning does not offer warranties.