TODD POOLS INC

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After 3 or 4 more conversations with David Jr, I asked to speak with the rep from Sherwin Williams that was his friend. I had some questions about the work that David Jr didn?t have answers for. David said the guys name was Tim and he was the friend that would be helping him on the project to correct the job done. He told me he would get me in touch with Tim. Well I never got a phone call or a number contact. David Jr stated he had talked with Tim and they could do the job in 1-2 days once we made our choices on patterns. And that he would ask the questions of Tim for me. As I later reviewed the concrete delivery receipt, I noticed that the concrete actually came from a plant in Mooresville and not from the local plant here in Denver. I called and spoke to the rep at dispatch for the concrete and was told the local plant here has been closed for a while. Apparently Todd Pools didn?t tell me this and chose their own supplier from another city. He had promised me he would use only a local supplier. I found several suppliers that would have made a quicker delivery time. During this time I also spoke to a rep of concrete supply. He came out and looked at the concrete and told me it was not done right. The top was scaling due to the product curing before it was properly finished. This was why the texture is brittle and smooth.

His opinion was important because I felt that Todd Pools knew this was poor work, and thought maybe I would not know any better. Well because of past experience, I now know there is a problem and an expert from the company that supplied the concrete to Todd Pools agreed. And that there was not enough crew on hand to do the job. I explained to David Jr that I had gotten an opinion on the concrete and why it had problems with finish, and my concerns with it retaining water, and not draining as it should. He assured me that the overlay he and his friend could do would fix the problems. He also offered to buy the table that was damaged for $500-$600, and also said he would take care of the other items on the punch list we faxed to Marsha at Todd Pools.

After a few more weeks pass, my wife and I finally decided on a color and pattern for the overlay and we agreed to do this as suggested by Todd Pools. I called David Jr and he met with my at my house. We both looked at the choices my wife and I had decided on and he said he would talk with his friend to see if this could be done. Once again, while he was here, he walks around the pool with me giving comments about what he can do to make me happy. I then waited another week to call David Jr back to find out when he would be back to finish the work. Suddenly, he won?t answer his phone. Our last visit here at my house, he was polite and seemed concerned with the mistakes made. We never had any bad conversations, no reason to me for him to be elusive. For the next several weeks, until early November, I tried calling David Jr almost every day, and kept getting messages that the mailbox was full. I was unable to leave a message and never got an answer.

After trying for weeks to reach David Jr, I then began to call David Sr at the business number.  I left many messages that I needed to have someone call me back and let me know what was going on. I never got a return call from him either. Then luckily one night I call the home number and spoke to David Sr. I had a short conversation with him about not being able to reach his son and that this project was incomplete. He got irate with me. Started yelling I was unreasonable and I didn?t appreciate the fact he didn?t damage my driveway. He then yelled at me to never call there again. I was blown away by this. Where did this bad attitude come from? None of us ever had harsh words until this point. Before he hung up on me, I told him I would have to proceed with legal actions because of his unwillingness to complete the work.

After this, I continued to try and contact David Jr. I sent text messages this time that advised him I would seek legal counsel if needed, and that I felt his lack of response was very unprofessional. I got no response. I was persistent in trying to reach David Jr by phone. I would call 2 ? 3 times per day using different phones. Then, one day, after trying so many times to call, the phone gets picked up, but no one answers. Just heard loud music playing. So I hang up and call back three times, each time the same thing. I then sent him a text stating that I now know his phone works that you are purposely avoiding me for some reason and I wasn?t going accept this. I then got a text back from David Jr that states, I find you unrealistic, and let?s just go to court. So now I think to myself, once again I pick a contractor that does a bad job and won?t finish the work. Has also damaged my property.

It's hard to believe anyone can have a pleasant experience building a pool, but we did with Todd Pools. We actually will miss seeing them every day. A family owned business for over 30 years and three generations, David and his son David built the entire pool with some assistance on the heavy labor days. David works hard to be certain you get exactly what you want with the least amount of disruption possible. He is of the highest integrity and is truly dedicated to building the best constructed pool. There were no surprises along the way and he always kept us informed as to what was happening. We had to have some large trees removed in order to build the pool and he coordinated it all for us. We can't imagine even thinking about using anyone else to build a swimming pool.