TODD POOLS INC

Description of Work: .

Description of Work: In mid June 2011, I found an ad in a local flyer in my mailbox for the contractors that did pool deck and general repairs for concrete. I called this provider to ask for an estimate. David Todd Sr came out that next week and gave me several options to improve the concrete deck around my pool. All of our discussions led me to believe he was knowledgeable on pools and concrete and he said there were ways this work could be done without any damage to property or my driveway. He suggested having the concrete brought from the road by cart for $200 additional charge. I agreed to this method and I was given a hand written estimate that same day. After checking with other companies, I decided to go with Todd Pools. I called to confirm the bid and agree on a start date for the work. Because of my vacation at the end of June and the hot weather Todd Pools and I decided to wait another month before starting, so as not to jeopardize or compromise any work done with the concrete pour. Both my wife and I had expressed our concerns with past contractors having done poor quality work, and we didn't want to have another contractor out to fix the work, as this is frustrating and expensive. David Sr led me to believe that his company was very experienced and any of the work we needed would not be a problem. Early August David Sr came out to do another walk around and delivered me a contract with a $2900 amount. On this visit, he had his son David Jr with him. He walked around with us asking questions, and making suggestions to his father about how certain tasks could be accomplished. He offered to have the rocks in the flowerbeds moved for us for an extra $100. My wife and I had trouble doing this in our free time, and in very humid weather. We agreed to this also decided to have another small area of concrete added. Because of the items not originally stated in the first contract, and the additional work to be done a second contract was written the next week. We both agreed that Todd Pools would use a local concrete supplier to minimize the possibilities of hot or defective concrete. I looked up concrete supply located here in Denver and gave the number and address to Todd Pools by phone. At this point, all details were clear and understood between both parties. Work started that same week and a $1,200 down payment was given per contract. Throughout the week of demolition and other work being done, I started to notice a lot of debris in the bottom of the pool. It was mentioned to me that some pieces of concrete could fall in when demo of the sections at the handrail were done. I did understand this. However, I made some suggestions of laying plastic on the water and tape to the edges to limit the debris, mainly from the dust when sawing around the outline above the tiles, and removal of handrail and concrete. David Sr agreed and said he would do this. Later in the week I found he never used any cover at all. They were using my pool vacuum and pump-filter to suck debris off the bottom. At this point I was concerned there would be damage to my equipment. One morning before my wife leaves for work, she looks out at the backyard to see the work that was done. She sees Todd Sr urinating in my neighbor's back yard wooded area. My wife was upset and confronted him about it. He did apologize, but didn't seem to understand that this was unprofessional. He could have asked to use the bathroom since someone was home all day. I then felt I probably should start looking at the progress each day I came home. I would come home and look at the progress and either get a call from David Sr or I would call him discuss the work. This was an everyday occurrence and it kept me in the loop. I have had concrete work done in the past and have become quite familiar with the process. It was made very clear to Todd Pools on the quality of the workmanship and the drain to be install, would make sure water shed away from the house and pool to run down into the drain. This was a fix for a mold problem we had on the back of the house, because of a flowerbed that retained moisture. The concrete being poured here would have proper slope and the drain would have the proper functionality. On August 16th, my mother-in-law was told by David Sr that the concrete was to be poured the next morning at 11:00 AM. I questioned this being done, because no grading or prep work to the soil was done. I tried to reach Todd Pools at every number I had. I left a message that stated my concern. I didn't want concrete sitting in the truck waiting to be poured while the grading work was still being done. I never got a response from Todd Pools at all concerning my message left. My mother-in-law called me the next morning at 9 AM to tell me they were raking and grading the areas that concrete was to be poured. The truck arrived at the site at 11:30 and was there until 1:30 before all 4.5 yards were out of the truck. It was a hot day and only 2 men were rolling wheel barrels from the street 100 feet to the pool area. Concrete finish was completed around 3-4 PM that same day. That afternoon when I got home from work, I immediately noticed problems with the workmanship on the concrete. Numerous areas of uneven concrete that didn't meet properly with existing concrete. Multiple patches made to damaged concrete and incorrect top finish that is very slippery when wet. Basically the work was very poorly done, and I felt that maybe the weather and insufficient man power needed to get the concrete in place and finished, were major factors in why the finish was so bad. As I continued to look around and see the complete area, I then noticed that my patio table was damaged and found damage to my foundation crawlspace vent, splatted concrete on brick and back porch. One week later I got a message from David Todd Jr asking me what else needed to be done to finish up and collect the balance due. I tried to reach David Jr, but could not leave a voicemail on his phone. I then called David Sr to explain that we had concerns and issues with the work done and I gave a verbal mention of these items. He listened and then said he wouldget back with me after a discussion with his son. The next day I got a call from Marsha Todd asking me to fax a punch list over so they could see what the concerns were and have a record for their own to work off. So on August 26th, I faxed the list as request to the business fax. A few days later, I spoke with David Jr after he had already been out to my home and looked at all the concerns listed. All was just as he left it on August 17th. His phone call to me stated he felt good workmanship wasn’t done, and he wanted to make things right. During the next few weeks, David Jr called me and suggested a friend of his and he could do an overlay or staining over the entire area to hide the defects in the work recently done. He left me some brochures in my mailbox that day. He said it would be at no cost to me and that it was his idea of solving the poor work done. There could be a stain, stamped pattern and texture applied to make the entire area look presentable and slip resistant. He said he would do this so that he could collect the balance of the original contracted job. I looked through the booklets he left from Sherwin Williams and showed them to my wife. I spoke to David Jr and told him my wife and I would look at the options and give us some time to make a decision. During this time, David Jr was very nice and seemed concerned for us to be happy customers. He came out and repaired the pool valve that was damaged by them using it. We kept in contact for about a month or so, while the concrete that was poured had time to cure out, prior to being stained or covered. This was a requirement of the Sherwin Williams brochures that David Jr left me with.

Description of Work: Built an in-ground swimming pool with a heater and extra decking.