Jim Dickerson Co Plumbing Electrical HVAC

MY LAWN IRRIGATION SYSTEM PLAN DID NOT INDICATE WHERE ALL THE PIPES RAN UNDER GROUND. THEY WERE VERY CAREFUL ABOUT HAND DIGGING WHERE THEY COULD. BUT ALSO SET GOOD EXPECTATIONS THAT THEY WOULD HAVE TO CUT THROUGH SOME OF THE LINES THEN GO BACK AND REPAIR THEM.

THEY TALKED ABOUT DIFFERENT WAYS OF DOING THE WORK AND DIFFERENT COST. BY DOING THIS THEY HELPED ME A LOT. I AM NOW GETTING HOT WATER WITHOUT SPENDING AS MUCH AS I COULD HAVE. .

THE SAME MAN ALSO DID GREAT WORK FOR MY IN-LAWS AND THEY WERE ALSO HAPPY WITH HIS WORK. IF JASON IS AVAILABLE, ASK FOR HIM. HE DOES GREAT WORK AND IS PROFESSIONAL AND FRIENDLY. HE IS THE ONLY PLUMBER I''LL GO TO NOW.

VERY PROFESSIONAL OFFICE, PUNCTUAL, KNOWLEDGABLE, AND PERSONABLE SERVICEMAN.

JASON CAME OUT AND PROFESSIONALLY AND QUICKLY DIAGNOSED AND REPAIRED MY WATER HEATER PROBLEM. THEY SHOWED UP WHEN THEY SAID THEY WOULD. I LEFT A MESSAGE AFTER HOURS, AND A DAY AND A HALF LATER, NO ONE HAD RETURNED MY CALL. I HAD TO CALL AGAIN. THEY ALSO SAID THEY WOULD CALL BEFORE THEY CAME, BUT THE GENTLEMAN ARRIVED UNANNOUNCED. OVERALL, I WAS PLEASED, AND WILL DEFINITELY USE THEM AGAIN.

EXTREMELY PUNCTUAL; CALLED AND ARRIVED WITHIN 5 MINUTES OF WHEN THEY SAID THEY WOULD! VERY PROFESSIONAL, GAVE VALUABLE ADVICE ABOUT FAUCET INSTALLATION (WHICH MADE IT BETTER THAN SIMPLY FOLLOWING THE MANUFACTURER''S INSTALLATION GUIDE). HIGHLY RECOMMEND.

VERY HONEST ABOUT PRICE AND FAIR TO WORK WITH. THEY DO WHAT THEY SAY THEY ARE GOING TO. I HAVE USED DICKERSON PLUMBING FOR A NEW WATER LINE AND TO SERVICE OTHER PLUMBING NEEDS. THEY ARE VERY RESPONSIVE AND FAIR WITH PRICING. I WOULD HIGHLY RECOMMEND THIS COMPANY FOR ANY PLUMBING PROBLEMS.

GOOD WORK, VERY PUNCTUAL, POLITE, EFFICIENT

Terrible. They came out promptly, assessed the situation and began installing the pump. They then needed to come back to install the correct part. From the day before Thanksgiving, throughout Thanksgiving Day and part of Friday morning, I had a pump running into my front yard. It was a mess. To top things off, they installed the part, but the problem didn't end. It turned out it was a City issue, since all of my neighbors were having the same problem. The City sent the repair crews and looked at my "plumbing," and told me Dickerson didn't do it right. They advised that I ask for a partial refund. When I explained all this to Jim Dickerson in a letter, he said they did what they were hired to do and there was no refund. In addition, Dickerson had a company come out to install fans in the house so the floors and carpets would dry out. I was told by an employee that I would be reimbursed for the items on the floor (towels, bathroom scale, etc.), because since the toilet overflowed onto the items, they could no longer be used. I never received anything. This is one company I would never recommend. In fact, when I do see their trucks go by, I will tell whoever I am with about my experience. It's always a deterrent.

VERY PUNCTUAL AND POLITE - CAME THE SAME DAY I CALLED. EXPLAINED THE PROBLEMS AND CORRECTIVE ACTIONS. WILL DEFINITELY USE THEM AGAIN!

EXCELLENT WORK, PUNCTUAL, RELIABLE. OFFERS A GREAT VALUE,

DICKERSON MADE THE REPAIRS TO THE FIXTURE. I WAS TOLD TO ALLOW 24 HOURS BEFORE USING THE SHOWER. THE NEXT MORNING (AFTER THE 24 HOURS) AFTER USING THE SHOWER, THE SHOWER BEGAN TO LEAK; IT COULD NOT BE COMPLETELY TURNED OFF. I CALLED DICKERSON AGAIN, AND THEY SENT ANOTHER TECHNICIAN WHO FIXED THE LEAKING SHOWER.

THEY CALLED ME RIGHT BACK, CAME THE NEXT DAY AND FIXED THE LEAK. WHAT MORE CAN I SAY. MY GRADES SPEAK FOR THEMSELVES.

THE LEVER THAT OPENED AND CLOSED THE TUB DRAIN WAS NOT WORKING. A YOUNG MAN NAMED JASON CAME OUT, AND TOLD US THE WASTE DRAIN WAS BROKEN AWAY FROM THE TUB. SINCE THE HOUSE IS BUILT ON A SLAB, THERE IS NO BASEMENT HE COULD GO TO . AFTER CAREFUL MEASURING, JASON DETERMINED THAT HE COULD GET TO THE PIPES BY GOING THROUGH THE WALL IN THE KITCHEN. IT WAS 4:45, AND HE COULD NOT COMPLETE THE REPAIRS THAT DAY BECAUSE HE DID NOT HAVE THE PART NEEDED. HE SAID, "SINCE I HAVE TO CHARGE YOU FOR A FULL HOUR, WOULD YOU LIKE ME TO GO AHEAD AND CUT THE HOLE TODAY AND SAVE THAT MUCH TIME TOMORROW?" JASON CAME BACK EARLY THE NEXT DAY AND COMPLETED THE REPAIRS. WE WERE VERY PLEASED WITH HIS SERVICE.

THE PRICE REFLECTS THE $15 OFF COUPON. THEY RESPONDED TO MY CALL WITHIN THE HOUR.

THE JOB TOOK LONGER THAN HOPED DUE TO TRYING, UNSUCCESSFULLY TO FIT THE DRYER IN THE SPACE PROVIDED. THIS TOOK 2 OF THE 3 HOURS. I BELIEVE THAT TO BE EXCESSIVE.

BATHROOM SINKS ARE WORKING FINE. THE TOILETS ARE WORKING FAIRLY WELL (THE CHAINS KEEP FALLING OFF IN TWO, BUT I CAN PUT THEM ON AND ALL IS WELL. IT DID TAKE THREE VISITS TO GET IT RIGHT.) EVERYONE WAS HELPFUL AND WILLING TO COME BACK UNTIL THE WORK WAS SATISFACTORY. IT WAS INCONVENIENT FOR ME TO STAY HOME FROM WORK MORE THAN ONCE TO HAVE THE JOB DONE; HOWEVER, I''M NOT A PLUMBER AND DON''T KNOW IF IT WAS OUR TOILETS, FAULTY REPLACEMENT PARTS, PLUMBER ERROR OR ALL THREE. THE BOTTOM LINE IS THAT I WOULD CALL THEM AGAIN BECAUSE THEY DID RESPOND AND THE PROBLEM IS MOSTLY FIXED.

HE WAS THERE FOR ABOUT 5 5MIN. BUT CHARGED FOR AN HOUR AND THREE QUARTERS! HE WAS NICE AND DID A NICE JOB. I HAVE NO COMPLAINT ABOUT THE WORK. IT WAS EXCELLENT.

THE COMPANY DID THE WORK ON TIME AND WITH NO SURPRISES. THE JOB REQUIRED REFILLING THE TRENCH IN WHICH THE NEW WATER LINE WAS INSTALLED. I THINK THE REFILLING COULD HAVE BEEN DONE MORE NEATLY, BUT OTHERWISE THE JOB WAS FINE.

ONLY CONCERN IS THERE IS A DIFFERENCE IN WHICH PLUMBER COMES TO YOUR HOME.

THE YOUNG MAN WHO DID THE WORK WAS PERSONABLE, HARD WORKING, AND COMPLETED THE WORK TO MY SATISFACTION. I WILL CERTAINLY CALL THEM FIRST FOR THE NEXT JOB.

DID NOT CHARGE ME FOR THE 2ND APPOINTMENT. VERY GOOD TO WORK WITH. THEY WERE REALLY NICE TO WORK WITH. VERY KNOWLEDGABLE AND PRESENTED HIMSELF WELL

THEY DID SOMETHING EXTRA FOR ME THAT I WAS NOT CHARGED EXTRA FOR. THE AERATOR SCREEN IN THE SINK FIXTURE WAS JAMMED UP INSIDE THE FAUCET. IT CAUSED THE WATER TO SPLASH EVERYWHERE. HE FIXED AND CLEANED IT OFF TOO.

WE WERE A LITTLE EMBARRASSED WHEN WE DISCOVERED THE PLUMBING JOB WE PAID FOR (WHEN WE REMODELED OUR KITCHEN 7YEARS AGO) WAS NOT DONE TO CODE AND WAS CLOGGING UP SO BAD, A PIPE WAS OVERFLOWING INTO OUR CRAWL SPACE. BOB AT DICKERSON PLUMBING WAS VERY HELPFUL AND POINTED OUT THE INCORRECT VENTING AND PIPES THAT HAD BEEN USED. HE CAME OUT THE VERY NEXT DAY AND REWORKED ALL THE PLUMBING IN LESS THAN 2 HOURS. WE ARE VERY PLEASED.

I WAS 100 PERCENT SATISFIED WITH THIS SERVICE AND WOULD HIGHLY RECOMMEND JIM DICKERSON PLUMBING TO MY FRIENDS AND CO-WORKERS. A VERY PLEASANT EXPERIENCE-NO SURPRISES. JUST GOOD, QUALITY SERVICE. A VERY PLEASANT EMPLOYEE CAME TO THE HOUSE AND WAS VERY KNOWLEDGEABLE & PROMPT. MY EXPERIENCE WITH THE RECEPTIONIST ON THE PHONE WAS EXCELLENT AS WELL.