Jim Dickerson Co Plumbing Electrical HVAC

Our plumber was polite and on time. He also explained how our faucets worked, and told us which brand of parts they usually carry.

OTHER PLUMBERS TOLD ME THAT I WOULD HAVE TO PULL APART THE CABINETS AND COUNTERTOPS TO FIX IT. ALLEN CAME IN AND SAID IT WAS FIXABLE AND WE WOULDN'T HAVE TO PULL ALL THAT OUT. HE JUST REBUILT THE FAUCET AND IT WORKS PERFECT!! BESIDES THAT, HE WAS SO NICE AND HIS ATTITUDE WAS WONDERFUL!

I WAS NOT HAPPY WITH THE WORK DONE, AND ESPECIALLY WITH THE PRICE. AFTER THE PLUMBER LEFT, I INSPECTED HIS WORK AND FOUND THAT BOTH FAUCETS WERE LEAKING INTO THE CABINETS BENEATH THE SINKS. ALSO, THIS COMPANY HAS AN HOURLY RATE OF $98.50, PLUS A GAS SURCHARGE OF $10.00, WHICH I THINK IS EXCESSIVE. THE PLUMBER DID RETURN AND FIXED THE LEAKS, BUT NOW WE HAVE A NEW, MORE SEVERE PROBLEM. WE HAVE DISCOVERED A STAIN ON OUR KITCHEN CEILING, WHICH IS RIGHT BENEATH THE BATHTUB THAT WAS WORKED ON. OBVIOUSLY, WE HAVE A NEW WATER LEAK, NO DOUBT CAUSED BY THE FAUCET BEING REMOVED AND RE-INSTALLED. I DECIDED NOT TO USE DICKERSON PLUMBING AGAIN, AND HAD ANOTHER ANGIE'S LIST PLUMBER COME OUT TO DEAL WITH THE NEW LEAK. HE SAID THAT THE FAUCET HAD NOT BEEN PROPERLY SEALED. I WILL NOT USE DICKERSON PLUMBING AGAIN.

IF PRICE MATTERS TO YOU, CONSIDER ANOTHER OUTFIT. NOT KNOWING WHAT WAS INVOLVED, I ACCEPTED A BID FROM DICKERSON FOR $717 DOLLARS TO RUN A GAS LINE TO A COOKTOP. IT INVOLVED ABOUT THREE HOURS AND FIFTY FEET OF 1/4 INCH COPPER TUBING. TWO OTHER PLUMBERS AND THE PSNC SERVICE PERSON THOUGHT THIS SHOULD HAVE BEEN DONE FOR $300. THEY JUST SHOOK THEIR HEADS WHEN I TOLD THEM WHAT I PAID. AS FOR THE SINK, IT LOOKS LIKE THE GRILL OF A MERCEDES BENZ: BRISTLING WITH SHINY CHROME. BUT DO WE NEED A MERCEDES BENZ UNDER OUR SINK? THIS TOOK ABOUT FOUR HOURS AT $100/HR + $175 IN MARKED UP PARTS. OUR APPLIANCE INSTALLER GAVE A WHISTLE: ''BET THAT COST A FORTUNE.'' INDEED. DICKERSON SAYS HE WON'T USE PVC BECAUSE IT MIGHT HAVE TO BE TIGHTENED A QUARTER TURN THE NEXT DAY. MY ADVICE: MAKE THAT QUARTER TURN YOURSELF AND SAVE $300. THE QUALITY OF WORK IS GOOD, AND THE GUYS THAT CAME TO THE HOUSE WERE VERY PROFESSIONAL. MY BEEF IS NOT WITH THEM BUT WITH ETHOS OF A COMPANY THAT MAXIMIZES COST TO THE CONSUMER.

I WAS GIVEN 45 MINUTE ADVANCE NOTICE OF ARRIVAL. PLUMBER WAS ON TIME, NEAT AND CLEAN. HE HANDLED BOTH REQUESTS QUICKLY AND CLEAN UP ALL DEBRIS BEFORE HE LEFT. I COULDN'T HAVE ASKED FOR MORE. WILL USE THEM AGAIN IN THE FUTURE.

MIKE FOR DICKERSON PLUMBING WAS EXCELLENT. HE WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. HE FOUND MY PROBLEM!

MY ONLY DISAPPOINTMENT WAS THAT WE WERE UNABLE TO PAY BY CREDIT CARD AS I HAD ANTICIPATED. THE OFFICE STAFF LEFT BEFORE THEIR CREW WERE DONE FOR THE DAY, AND NO ONE WAS AVAILABLE TO PROCESS THE INFORMATION. LUCKILY, I WASN'T FINANCIALLY IN A JAM BECAUSE OF THAT ISSUE.

THE PLUMBER WAS ON TIME AND VERY POLITE. I FELT SECURE THAT HE WAS KNOWLEDGEABLE AND RELIABLE. I HAVE USED THEM AGAIN AS WELL AND THEY WERE VERY GOOD FOR THE SECOND PROBLEM AS WELL.

I WAS GOING ON A BUSINESS TRIP AND NOTICED THAT MY WATER HEATER WAS LEAKING. MY WATER HEATER IS LOCATED IN MY CRAWL SPACE. I CALLED JIM DICKERSON PLUMBING AND EXPLAINED MY SITUATION. THEY CAME OUT THAT DAY AND REPAIRED MY WATER HEATER WHILE I WAS AWAY.

I BASICALLY CALLED THESE GUYS TO RESCUE ME AFTER FAILING TO REPLACE THE SPRAY HEAD AND HOSE ON A KITCHEN FAUCET. HE EXPLAINED THAT THE REPLACEMENT PARTS SOLD WERE VERY DIFFICULT TO INSTALL PROPERLY AND WERE OF A LOWER QUALITY THAN WHAT I ALREADY HAD. I ONLY NEEDED A NEW SPRAYER SO HE PUT THE ORIGINAL HOSE BACK AND REPLACED THE SPRAY HEAD ONLY. HE COULD HAVE SPENT MANY MORE HOURS AND CHARGED A WHOLE LOT MORE, BUT HE DIDN'T. THIS KIND OF HONESTY AND QUALITY WORK IS REFRESHING.

THE PLUMBER WAS PROFESSIONAL AND HARD WORKING. HE WAS ON TIME AND GOT THE JOB DONE. I APPRECIATED HIS EFFORTS. HE SPENT TWO HOURS WORKING ON THIS AND STAYED AT IT. TWO HOURS LABOR IS EXPENSIVE BUT NOT AS EXPENSIVE AS REPLACING PIPES.

A TWO-DAY JOB IS STRETCHING INTO ITS THIRD DAY, DUE TO A LATE ARRIVAL OF THE INSTALLER ON DAY TWO AND A FAILURE OF ANYONE FROM THE OFFICE TO CALL ME AND LET ME KNOW THE INSTALLER HAD EVENTUALLY ARRIVED, MUCH LESS WAS ON THE WAY.

DISAPPOINTED. 8/19 THE EMPLOYEE, CLAYTON, TOLD US THAT HE THOUGHT THE ROOTS OF THE BUSHES IN FRONT OF OUR HOUSE WERE THE PROBLEM AND THAT WE SHOULD REPLACE THE ENTIRE SEWER LINE. WHEN WE ASKED FOR A QUOTE, HE SAID THAT MR. DICKERSON WOULD HAVE TO WORK UP THE QUOTE, BUT THAT HE DIDN'T SEE HOW IT COULD BE MORE THAN $1,200. WE PAID $123.50 FOR THE 8/19 SERVICE: $98.50 FOR 1 HOUR LABOR, $35 MACHINE USE, $5 GAS CHARGE, $15 ANGIE'S LIST DISCOUNT. 8/20 WE LEFT TOWN. 8/27 RETURNED HOME. HAD NOT RECEIVED QUOTE FOR SEWER LINE WORK. 9/01 DRAINS BACKING UP AGAIN. LEFT MESSAGE AFTER HOURS. 9/02 NO CALL RETURNED BY 11:30 AM. CALLED OFFICE AGAIN. OFFICE SAID THAT SOMEONE WOULD BE OUT THAT AFTERNOON AND THEY WOULD CALL BEFORE THEY ARRIVED. NO CALL, BUT CLAYTON DID COME THAT DAY. HE DID NOT HAVE THE DRAIN CLEANING MACHINE WITH HIM, SO HE HAD TO WAIT FOR MORE THAN 20 MINUTES FOR JEFF TO BRING THE MACHINE. WE TOLD CLAYTON THAT WE HAD ONLY BEEN HOME FOR 6 DAYS.

THE REPRESENTATIVE'S NAME WAS DAVID AND HE WAS VERY PATIENT IN EXPLAINING THE REASON FOR THE PROBLEM AND PERFORMING THE MAINTENANCE TO MAKE SURE THE PROBLEM WAS CORRECTED. MY WIFE ALSO MENTIONED THAT BOTH OF OUR SHOWERS WERE SUCH THAT WHEN THE HOT WATER WAS TURNED ON COLD WATER CAME OUT AND WHEN THE COLD WATER WAS TURNED ON, HOT WATER CAME OUT. HE FIXED BOTH OF THESE AT NO EXTRA CHARGE. HE SEEMED TO BE VERY KNOWLEDGEABLE AND WAS ALSO VERY WITTY AND PERSONABLE.

WE HAD NEW COUNTERS PUT IN AND THEN NEEDED ALL NEW HARDWARE INSTALLED. THE CHARGES WERE BASICALLY ALL LABOR SINCE WE HAD ALL THE SUPPLIES. SEEMED TO TAKE A REALLY LONG TIME (WHICH DROVE THE PRICE UP), BUT I DON'T KNOW HOW TO DO IT SO MAYBE NOT SO FAR OFF.

DOUG WAS EXCELLENT AND FRIENDLY AND DID THE WORK IN GOOD TIME. HE WOULDN'T NORMALLY CUT OUT A SHELF AS HE DID, BUT WAS WILLING TO DO IT, AND I APPRECIATED THAT SO THAT THE JOB COULD GET DONE. I'VE USED JIM DICKERSON PLUMBING BEFORE AND THEY ARE ALWAYS EXCELLENT. THIS TIME THEY WERE ABLE TO COME THE SAME DAY I CALLED.

THE TECHNICIAN WAS DISPATCHED TO OUR HOUSE AND DID A THOROUGH REVIEW OF THE ISSUES WE WERE HAVING. HE DID NOT HAVE THE PARTS TO FIX THE TOILET AT THAT TIME, BUT SCHEDULED AN APPOINTMENT TO COME OUT AND COMPLETE THE REPAIRS THE NEXT DAY.

I CALLED FRIDAY MORNING AND THEY SENT SOMEONE OUT BY NOON THE SAME DAY. HE FOUND THE CAUSE (FLUSHABLE WIPES) AND CLEANED THEM OUT AND GOT THE PUMP RUNNING AGAIN. HE WAS EFFICIENT AND PATIENT WITH ME AND ALL OF MY QUESTIONS ABOUT THE PUMP. THERE WAS AN ANGIE'S LIST COUPON I WAS ABLE TO USE. I APPRECIATED THEIR ABILITY TO SEND SOMEONE OUT SO QUICKLY AS WE HAD COMPANY STAYING IN THE BASEMENT USING THAT PARTICULAR BATHROOM. I WILL CALL THEM AGAIN.

THE GENTLEMAN WAS VERY NICE, HE WENT ABOUT HIS WORK PROFESSIONALLY. VERY RESPONSIVE SERVICE.

VERY PROMPT AND POLITE. FELT THAT CHARGES WERE APPROPRIATE. DID SOME EXTRA WORK FOR NO CHARGE. WOULD RECOMMEND THEM TO ANYONE.

THE PRICE QUOTED WAS EXTREMELY MORE EXPENSIVE THAN ANY OF THE OTHER QUOTES I RECEIVED.

DICKERSON PLUMBING DID EVERYTHING THEY SAID THEY WOULD DO. WE ARE SATISFIED WITH THE WORK THAT WAS DONE. BEING WITHOUT WATER FOR 12 HOURS WAS DEFINITELY A HASSLE, BUT THIS WAS NOT DICKERSON'S FAULT AS WE HAD TO WAIT FOR THE CITY WORKERS. WE DO WISH THAT DICKERSON WOULD HAVE WARNED US ABOUT THE MAGNITUDE OF OUR WATER BILL WHILE THE OLD PIPE WAS LEAKING. I DON'T KNOW IF WE WOULD HAVE DONE ANYTHING DIFFERENTLY OR NOT. OUR WATER/SEWER BILL EXCEEDED $700 FOR A PERIOD OVER WHICH IT NORMALLY WAS $70. THE CITY HAS INDICATED THEY WILL CUT THIS BILL IN HALF SINCE IT WAS DUE TO A LEAK.

ON TIME, INTRODUCED HIMSELF, HELPED ME TO UNDERSTAND.

VERY COMPETENT, DID GOOD WORK IN A TRICKY SITUATION. VERY PLEASED WITH THE RESULTS.

GREAT EXPERIENCE! PROMPT, PROFESSIONAL, KNOWLEDGEABLE, AND FAIR.