Jim Dickerson Co Plumbing Electrical HVAC

We started having issues with no hot water, or I should say we had only warm water. Our gas water heater was 12 years old so I was not too surprised. We called Jim Dickerson Plumbing and set up an appointment for the next day. They were friendly and helpful. The plumber called before he arrived and was within his scheduled time frame. As it turned out somehow our water heater was turned down to low. Not sure how that happened however we were happy that we didn't really have a problem. I was unhappy that I didn't figure that out on my own, it would have been a lot cheaper. But never the less I liked Jim Dickerson Plumbing and would use them again. I have had bad experiences with other plumbers and was looking for someone new to use. Very happy with them.

Electrician, Scott, arrived early and performed the work mentioned above at my rental property. All work was done quickly, efficiently and neatly. There was no mess to clean up. Scott was professional, courteous and pleasant. I've used Dickerson Plumbing & Electrical several times over the past 10 years or so and am always satisfied with their reliability and knowledgeable staff.

He fixed the problem but I disliked the price. It was expensive. I would only use his services again if it was an emergency.

Pricey!! They charge $147 an hour and charged me 1 3/4 hours. They added 15 minutes for driving time. To get my faucet fixed - no parts, etc., I think this was too much. Next time I will use a local plumber, and I should have used Angies online and checked prices and compaired companies rather than using the Angies monthly magazine and an ad I saw in there.

My sink clogged on a Monday. I spent Tuesday trying to find a plumber who could come asap and then, when I was unsuccessful, my husband and I tried to unclog the sink ourselves by taking off the trap and using a hand snake. On Wednesday I called Jim Dickerson plumbing and they sent someone that afternoon, at a time that was convenient for me. They couldn't have been nicer and their pricing, while not inexpensive, is fair and not inflated. The clog is gone, the service was prompt and friendly, and we are satisfied customers.

Had a leak in the water main supply line to house, meter was running at the street when no water was being used in the house and driveway was wet . Called , they came out same day. very knowledgable , had best reccomendations for the situation. Came the next day and did the work, lots of roots no extra charges. got all the permits and also installed new overflow tank (per code) and prv.

Technician arrived on time. Was professional and courteous. Did not waste any time. Stayed until the problem was fully resolved. Excellent work.

First, the repairman called me to let me know he was on his way. He was very professional from the beginning. He was also punctual. I explained to him the problem and showed him the shower with the broken faucet. He realized that the problem was nothing more than a broken plastic handle - nothing to do with the actual plumbing. He recommended that I simply go to a home improvement store and purchase a replacement plastic handle and that would take care of the issue since there was nothing wrong with the plumbing. Another company may have told me that, yes, there was something wrong with the plumbing and that a bunch of parts would need to be replaced and upcharge me like crazy. However, this serviceman was honest and this honesty is greatly appreciated. I would recommend Jim Dickerson Plumbing and will use them again in the future myself.

All in all everything went great. I replacedl the pipes under my sink in my 2 bathroom also. Unfortunately, Brian also discovered that I needed to replace one faucet because of the plug handle trap filling up with hot water and dripping under the sink. I told him I will buy a new faucet kit and call Jim Dickerson Plumbing to come out again and install.

Dickerson's plumbers arrived on time, were professional in manner and appearance, and seemed skilled and knowledgeable. It would have been better if Mr. Dickerson had provided me a written estimate before the work was started. (We spoke by phone a couple of times.) All in all, the work went fine but the total cost was painful and unexpected. We will certainly call Dickerson Plumbing again but I will ask for a written estimate next time.

I've been using them for years. This time, they came to fix a leak in the downstairs toilet and a clog in an upstairs sink. The workman had to make several trips out his van. I appreciated that he took care to cover his shoes coming in - and UNCOVER his shoes going out (yes, you'd be surprised how many just tramp outside with the shoe covers on and come right back into your house without changing them out). The total included parts and labor. They aren't the cheapest in Charlotte, but neither are they the most expensive. They always show up on time.

Ichose Dickerson because they had an emergency plumber available over the Christmas holiday. It turned out the parts dealers were closed anyway so the repair was delayed. The plumber showed up on time and agreed with my diagnosis of the problem as a faulty pump. He was helpful in suggesting a possibly less costly brand of replacement pump although that turned out not to be available. He said he could run over to the parts dealer, get the pump and install it right away. I told him to go ahead and he did so. I was gone when he returned so my wife paid. The new pump works well. The problem was the cost. I had been roughly keeping track of what the costs might be. I figured the pump might be $250 plus $100 to install plus $100 for the drains plus $100 for travel for a total of $550. The actual bill was $996.80. The pump turned out to be $388 (no fault of Dickersons but did they get a wholesale price?). However their labor charge was $147.00 per hour. Shame on me for not asking for their hourly rate and an estimate of the total beforehand. But, I wonder if $147 per hour is a competitive plumber's rate in Charlotte? Had I known the rate, I would have driven the 45 minutes each way to the parts dealer and saved the $220 "delivery" cost. No deduction on the bill for the Angies List coupon either. Since Dickerson appears to be good at responding, I was going to email this issue to him first, but couldn't find an email address on his website.

So far so good until I got a look at this. I even recommended Jim to several people.I am embarrassed and Jim you should be too.

I called, they came, they conquered...Job done , simple , sweet to the point......I appreciate that!

Overall, this was a fantastic experience, from the prompt assessment of the problem, to a quick check to see who was available, to the plumbers ability to swap out the old with the new in short order... It was all good!

Dickerson Plumbing came to my house on time to replumb a water heater for a D-Super heater. They performed the job in a timely fashion and cleaned up after the job was complete. They had all materials on their trucks to complete the job and was very polite and professional. I would highly recommend this company to anyone who needs plumbing services.

Don't expect them to be flexible on time if you want a quote.

First appointment was for job inspection. Everything goes well on that. No active leak was found. I requested to move sink grinder from small to larger divided area of sink since we were using mainly larg divided sink area gor crushable disposale. Next day i spokeat office for qoute. Lady told me it will cost me $ 475 dollar since labour of 3 hours at least required for this job. I agreed on that amount since they were telling 3 hours of labour. New guy came on time and finish the job witihn 50 minutes. I ask him that $ 475 is too much for lessthan one hour job ( remember they only used thier PVC pipes with my old grinder). He told me that he is middle man and haveno controll on it. He brought the ticket of $ 475 which i end up paying. Work was nice and clean but i was fooled by high qoute. It was one hour job. Be careful with this company. They might be good on their work but estimate of job was wrong. I end up paying too much for simple job. I should have get any handyman and have it done much cheaper.

My husband and I had trenched down the sidewalk until we finally gave up looking for the pipe. After Dickerson came out, we decided just to pay to have a new line run because they would charge us for someone to bring the location equipment out and a charge to run the equipment which was just getting ridiculously expensive. It was a straight shot from the meter to the houses main pipe. A STRAIGHT shot. I offered to fill in our trench and the Dickerson employee told us to leave it open for the guys the next day that it may be able to help them so we did. The following day, Thomas the Trencher comes out to trench and one would assume that he would do a STRAIGHT line from the meter to the house but because he was lazy (and on the phone) he ran the trencher 10 feet down the sidewalk where we had stopped digging and did this wide elbow turn. It happened so fast that by the time I walked to the back of the house to the front, he was already in the middle of the yard directly in the front door before I could stop him. By then it was too late, we already had a big 90 degree turn then a hard right making a curve. Thomas said, "If you wanted a straight line, you should have asked for one." Hummm, silly me! He also told me he could leave the job, it didn't matter to him. I was furious, we had words and called Mr Dickerson to come out. I waited as long as I could to speak to him and had to run to an appt. Mr Dickerson came out then called me and said, he didn't see a problem with it and honestly, if I wanted a straight line run from the meter to the house, I should have told Thomas I wanted a straight line. Apparently I'm missing something, I thought a straight line was not only the obvious but the right way of doing it. Mr Dickerson also said that I was "being picky". Humm. We agreed to disagree on the subject and that was it. They came out the next day and covered the line after inspection. Down the road my husband and I know that the pipe is 10 feet out of the way with a 90 degree turn with a curve but the next home owner won't be able to locate the pipe should it leak on down the road and will need to run another line. Bottom line, it wasn't a quality job.

We moved into a new house and discovered that the hot water heater was locked down. Called on a Saturday and a technician arrived. Problem was unusual; however, the technician was able to call on resources within the Company to help get the answer quickly. Problem was diagnosed and the system was quickly reset. Information needed to do this was not in the manual and was only possible because the Company had experienced personnel available to the technician to help diagnose the problem. This saved the technician time and saved us money.

Overall, the experience was excellent. The plumber was on time, courteous, and followed through. Their price seemed reasonable. I'm happy with their services.

The electrian and plumber were both extremely prompt and got their jobs done without any hassles or delays. Electrician had to tie into an existing electrical line and drill into the crawl space from the garage wall. He ensured there was no mess or damage to the walls. The quote was very competitive and he completed the work on time. The plumber tied into the crawl space gas line and ran the new line through the crawl space and under the deck to the location we chose. Upon completion of the initial install, the plumber contacted the county for the inspection. Upon approval, the plumber was back and completed the remaining install without any delays. Again, the work was done quickly and the work area was left clean afterwards.

Brian explained first that he could have problems getting the old flange out and may have to replace the 4" line if it broke and it would involve more work and would cost more because the toilet was on a concrete slab. He wanted me to know that and wanted my go ahead before he started. I said go for it. He worked very carefully removing the old flange and got it out. He replaced it with a removable flange so that would not be a problem in the future. It was a pleasure having a true professional this time.

Everything went very well. They came out and find the problem right away and took care of it for us. They had to dig down 3 feet and put in new piping rather than fix the old because the tree roots could be around the others. They put the lawn back together went they were done. We have no complaints.

This company was providing the 3rd quote. The first company tried to rip us off because they were associated with the home warranty company. The 2nd company did not show after repeated commitments from them. Jim Dickerson Plumbing provided a quote on time, was given the repair job, and completed the job on time as committed. I would not hesitate to call these guys back for further work at our home.