Grout & Cleaning Services

ceramic tile installer, floor cleaner

About us

Grout & Tile Cleaning Services, Inc., specializes in complete tile and grout maintenance and care. We diagnose problem situations and provide prompt service. We take special pride in the craftsmanship we have- a fact you will notice immediately in the attitude and integrity we bring to your project.

Business highlights

24 years of trusted experience

Amenities

Free Estimates
Yes


Accepted payment methods

CreditCard

Reviews

4.6219 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
5%
3
2%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.5
responsiveness
4.6
Showing 126-150 of 219 reviews

Mike G.
07/2019
5.0
Prompt with both his initial inspection and quote as well as scheduled to have this completed. They were very professional and went above and beyond to ensure my work was completed. I would recommend them to anyone looking for quality service and top notch professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

James C.
06/2019
5.0
Prompt with both his initial inspection and his arrival to do the work. we are very pleased with the work and are pleeased to reccomend Sam to everyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jennifer S.
06/2019
4.5
Sam Neeplo did a great job. He was very professional and worked quickly and efficiently. I would recommend him to anyone looking for quality service!

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Mark B.
06/2019
5.0
Great quality work on repairing our master bathroom tile floor! Highly responsive. Also repaired shower tile and took initiative to repair additional items he found beyond the original request all for the same quoted price. I m very pleased!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

KORI R.
05/2019
5.0
Very professional. On time. Great work at a fair price. Very knowledgeable and our floors look amazing! We had them RE grout, clean and seal our tile floors. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gary L.
05/2019
4.5
On time. Does a good job. Charges a reasonable price.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

David B.
04/2019
5.0
Sam was great! He was on time, professional, and efficient with great work quality. Would highly recommend. My master bathroom floors and shower look new again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Connie B.
04/2019
4.5
We needed someone to scrub, regrout and seal our tile floors. Sam was very prompt with the initial quote and arrived on the scheduled work day. He was friendly and professional. Our off-white ceramic tile floors are about 10 years old and desperately needed professional cleaning. After Sam was finished, they look new! We couldn t be more pleased. I gave Sam a 4.5 rating in lieu of a perfect 5 because the work just happened today. If the work holds up, and I m pretty sure it will, he would get a 5 from us for sure. We would hire him again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Barbara P.
04/2019
5.0
Mr. Sam was wonderful. He came when he said he would, and his work was outstanding. I had a mess in my kitchen grout and he made my kitchen counters look like new. I recommend him for anyone looking to clean their granite and improve the look of their kitchens and baths.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Scott W.
04/2019
5.0
Sam was fantastic. Quick, thorough, and cleaned everything up nicely. I'm going to hire them to seal the grout and granite in my new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Lyndi D.
03/2019
5.0
Great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathryn H.
03/2019
5.0
EXCELLENT work! Sam did an amazing job of cleaning and repairing the grout and caulk and cleaning the tile floor in my master bathroom. The whole family thinks it looks clean and new. Sam also had exceptional customer service skills and had the work done before stated time. I have rehired Sam to do the 2nd and the half bath I would highly recommend Sam and his company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Colin C.
03/2019
5.0
Sam was really friendly and professional ill definitely recommend him to anyone

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Chuck S.
03/2019
5.0
Chuck said the work was professional, very fast, accurate and very good!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bree S.
02/2019
0.5
If I could give 0 stars for this guy, I would. To start, he scheduled an appointment with me to come out to give us an estimate. The time came and went. I texted him to see if he was still coming. He then said he could not come out until a later time, which happened to coincide with my childs nap time. This was not ideal, but we agreed. He gave us a price to replace the grout in breakfast nook and kitchen. Also, one tile (luxury vinyl tile) had come loose and he said he would stick it back down. He called the morning he was supposed to come to do the job and said that the grout was not in so he would be late. I was not happy with the result. First, he did not take out the old grout, he just grouted over top. The problem is that the new grout does not adhere well to the old grout; this was something we did not discover until months later when the new gray grout was coming off in sheets from the cream grout below. There were areas that were much darker in color which made the new grout look dirty in spots. Also, he did not re-adhere that one tile that was sticking up. He said it was starting to break when he was trying to get it up. I told him I had extra tiles and it did not matter if that one broke. Reluctantly, after many unreturned voicemails, he came back out and replace the tile and fixed the darkened spots. It looked good for about 2 weeks. Then the new grout started to crumble. He said when we hired him initially that he offers a 1-year warranty on his work, but I am not sure if it is worth the hassle for him to fix it again because I am sure it will be crumbling again in the future. That was $600 wasted.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


alan h.
02/2019
5.0
He was great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Steve C.
02/2019
4.0
Sam was easy to work with showed up as promised and completed work as promise. Value cost at 3.5 after thinking and hindsight cost may have been a little high especially with the upsale of tile floor cleaning and sealing. That,s my fault not Sam's I would hire again.

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
4.0

Yes, I recommend this pro

Frank K.
01/2019
5.0
Sam does excellent work, is responsive and I strongly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Catherine C.
11/2018
5.0
Sam was on time , cleaned the tile and grout very well. I would hire Sam again.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Ellen G.
10/2018
5.0
He was very courteous and professional and did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Wendy T.
10/2018
1.5
Sam quoted us over $400 based on a 4-5 hour job and 2 workers. My husband took off work to be here. Sam came alone, was here 2 hours and still charged $440 saying an estimate is just an estimate and that sometimes he gets on jobs where it takes longer and he hasn't charged enough--so did we subsidize those jobs? Did not clean either shower glass door even though he said he would try--no attempt at all. Argued or "fast talked" with my husband when my husband questioned him about the price. Feel like we were really taken advantage of.

Rating CategoryRating out of 5
quality
3.0
value
0.5
responsiveness
2.5


Larry A.
10/2018
5.0
Very professional and hard worker

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gerald C.
09/2018
5.0
Sam was very professional and did a great job for a great price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

8305 Paces Oaks Blvd, Charlotte, NC 28213


Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed

Service Categories

ceramic tile installer,
floor cleaner

FAQ

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Sunday: Closed

Grout & Cleaning Services accepts the following forms of payment: CreditCard
Yes, Grout & Cleaning Services offers free project estimates.
No, Grout & Cleaning Services does not offer eco-friendly accreditations.
No, Grout & Cleaning Services does not offer a senior discount.
No, Grout & Cleaning Services does not offer emergency services.
No, Grout & Cleaning Services does not offer warranties.

Contact information

8305 Paces Oaks Blvd, Charlotte, NC 28213


Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed