Greenpoint Restoration

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Fantastic

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Went well. Very professional.

On their web site, I gave a detailed explanation of the situation and what I needed. I provided my contact info. The next morning I called the office and left a detailed voice mail on the problem and mentioned that I had also submitted an online request for service as well. Going on 4 days later now - still have not heard a word back from the company. Not very good customer service in my opinion. I have moved on to another provider who is more responsive.

Not a good experience please do not use these people.

When I called they said would handle everything such that I wouldn't know a problem ever existed. This was an understatement. I was floored by their responsiveness, honesty, professionalism and support. They literally took care of EVERYTHING. When you have a flood with about 25k in damages, it is huge headache. These folks made it feel like a blip on the radar screen. I would use them again in a heartbeat (just hoping I won't need them again!).

GPR was referred to us by All about the Pipes (good thing too!). The experience began with John Foggo's diagnosis of an odor from a master bath area sink and its likely causes. He was the type of knowledgeable that only comes from experience. His assessments were accurate and even his hunches all turned out correct. He was very thorough in both assessing and communicating, spending probably over an hour explaining possibilities and options. He checked another area of our house (no problems there!) just in case. He obviously listened to our concern with the possibility that there might be too sources of moisture because when the vanity and sink was pulled, the crew remembered to include a check of the tub area that was on the other side of the wall. They took a small part from the smartest part of the dry wall away to be certain there was only one source of water leakage. Workers left the place clean and tidy. The AATP plumbing fixed our leak. GPR returned and fixed the dry wall. In addition to John, I must have interacted with at least 5 other employees. All were very professional and committeed to doing a good job and answering all questions we may have had. The job looks good (just waiting on the new vanity) and we are very happy they did the work. Always tough to grade an A on price for jobs of this size, but the estimate was good and Angie's list discount made the high quality work for the price seem reasonable.

Overall experience- extremely disappointing...

The remediation was fine. However, he was supposed to put the bathroom back together and he just disappeared after I had paid him. I now have to manage to put it back together myself.

We removed some old linoleum in our home and noticed a strong mildew odor. It appeared there had been leak in the room some time ago. The sub-floor had some black areas. Before we covered it up with a new floor, we wanted to be sure we removed all traces of mold. Greenpoint checked the area for moisture and did not find any and he felt that the black areas were not mold. He gave me some steps to clean and then lay down the new floor. We were not charged for this visit. They were responsive, arrived at our home within 24 hours of first contact, and arrived at scheduled appointment time. I wouldn't hesitate to call them again for assistance.

Greenpoint Restoration quickly responded to my call and arrived a short time later that morning to assess water damage in a bathroom. They found the source of the leak, removed the toilet, flooring, a vanity, treated the area and set up equipment to dry the space. John and Mac were very courteous and knowledgable in explaining to me each step that needed to be taken. Although insurance did not cover the damage, they were very patient working with me and answering my many questions and concerns! I was introduced to Albert who would oversee the repairs. He was extremely helpful throughout the process and kept my anxiety low with his calmness and reassurance!! Since I was replacing the bath vinyl with tile, I also had them tile a small area by the front door and in the kitchen of my town-home. Over the period of the repairs, Albert always came in with and introduced me to the men responsible for their specific line of work. Everyone was so courteous and professional that I always felt comfortable having them in my home. And the result of their work is wonderful! My "new" bathroom looks beautiful and I am so enjoying the other tiled areas! Throughout this process, John, Mac, and Albert always returned my calls quickly and showed up at my home at the arranged time or in the rare case something came up, they called me ahead of time and rescheduled so I would not have to be at home waiting for them. I so apprecaite the personable and professional service they extended to me. I definitely recommend Greenpoint Restoration to anyone seeking courteous and professional work well done.

Their work was excellent. The quality of service, their thoroughness and communication were all very good.

Everyone with Greenpoint showed concern for us as a customer and helped us through each stage of the restoration and repair. They demonstrated good customer service practices.

They were able to dry out the flooded area and they responded so quickly that they were able to get the water up and save the hardwood in my office from getting water damaged. We were able to prevent any damage to the floor as well as avoid mold or mildew (which would have resulted from the standing water had it not been properly handled. No repairs were necessary as a result of their quick response. They also put all of the items on my garage floor up on bricks, so if it happened again those items would be safe.

After experiencing a water leak in the upstairs master bath it was necessary to do demolition of dressing area of bath and an area in downstairs kitchen. Green Point Restoration was called in to do the work. they arrived early on a Saturday morning to do the removal of walls, appliances, etc. necessary to find the leak and do repair. We then went through the "dry out" process for about 3-4 days. After that the restoration began. John Fotto, Mack White, Albert (sub-contractor) and everyone involved were very professional in their work, punctual in their arrival, and upfront in all of costs estimates and time that we should expect completion. They made the situation as easy and painless as possible for us as a family. Awesome team of individuals to work with and would recommend them highly for work of this nature.

We came home from Christmas to find the cieling in the downstairs bathroom collapsed. The plumber we called out the next day (All About the Pipes) determined it was caused by a leak from the wax seal on the toilet above. They recommended Greenpoint to be the ones to come out to handle the cleanup. Mac from Greenpoint was there within a couple of hours to check out the situation. They needed to cut out the floor around the upstairs toilet, take down the ceiling, walls, insulation and tiles downstairs. Then they needed to treat everything for mold and (since it was a toilet) bacteria. That was Phase 1. Phase 2 was the rebuild. This was lead by John and Albert (their GC). We were impressed with the quality of their work and both the speed and punctuality. As anyone who has ever done this kind of work knows, too often they say they will be there in the morning and show up after noon. When they said they would be there at 9am, you could count on the doorbell ringing at 9am. The quality of work was excellent and consisted of repairing the floor, retiling and repainting the upstairs and the same plus rebuilding the walls and cieling downstairs. Not only would I recommend them for restoration work like this, but I'd be happy to recommend them for general contracting as well (which I understand they do on occasion).

From the first phone call, I was impressed with John’s knowledge. I had met with two other water damage companies and liked both of them but I chose John based on his in-depth knowledge of mold and air quality. I had a difficult case on my hands and he walked in and was very honest with me about what kind of tough decisions lay ahead for my particular situation. As mentioned above, I did not know if insurance reimbursement was going to be a possibility so my goal was to contain the situation as quickly as possible to get the mold removed from the house and figure out how to rebuild the interior at a later date. John went above and beyond on several occasions speaking with me at length on how to do things myself once he had completed his portion – things that were somewhat labor intensive but could be done rather inexpensively on my end in order to save money. I could tell that he was truly concerned about getting the house cleaned up and back to a healthy state even though I only had money to pay him for his initial service. So, in the end, it has been a tremendous amount of work for me but his tips and strategies for cleaning the remaining area of the house has been vital. His knowledge of mold, mildew, air quality and all things water damage related is unrivaled. If you want someone on your team that knows down to the science how to properly contain and remove all the hazards that come with water and mold, look no further – John is absolutely your guy. His entire team was very friendly and knowledgeable. His fee for the service performed was in the same area as the other two quotes I had received but his knowledge put him over the top with me.

We had an issue with leaking due to improper flashing on a roof line that occured over a period of years. John was responsive to our call and was very professional and knowledgable in his advice. He also was helpful in dealing with the insurance company. We would have liked to use him for the permanent repairs but his quote was not the lowest. I would definitely recommend him if you had serious mold issues.

They did a very good job. They came out within a couple of hours and looked at what we were concerned with. They told us there were no problems at all and we simply needed to wash and paint. We were very pleased. They did not charge us anything. They came promptly and tested thoroughly.

Everything went very well. The owner and all of his employees were attentive, punctual and clear about what needed to be done. As this was an unplanned repair it was especially nice to have people around who understood the stress involved in this situation. The area looks great and one would never know there had been a problem. I would be happy to work with them again, except that it might be preceded by another emergency!

QUICK response. Not only did they do everything (and more) that I expected, they dealt with my insurance company for me. Honestly, I couldn't have asked for more. I was BEYOND impressed. I recommend them to anyone that experiences water damage (or needs them for any other service they provide). A+++++

I can't not tell you enough good things about this company. They were prompt, they did everything they said they were going to do and then some. They went above and beyond. They cleaned up some issues that I wasn't even aware of.

The team at Greenpoint is absolutely fantastic. From the first phone call, the team was courteous and professional. When they came to our house to assess the work, their professionalism was even more apparent. I was so comfortable with them, that I gave them a key to my home to complete the job without me having to come home from work. They completed everything in a timely manner and at a reasonable price. The baseboards look great, and the mold removal and drywall repair was fantastic. I would absolutely recommend them to anyone.

My problem began with a pipe leaking into my crawlspace. We called All About the Pipes to fix that problem and they recommended we call Greenpoint Restoration to clean and dry the crawlspace and subfloor. The owner of Greenpoint, John Foggo, came out that afternoon and got under the house. He showed us pictures of the moisture levels in the crawlspace and explained why we needed to dry it out and have a vapor barrier installed once it was dry. They did the work that Friday and had one of their workers come by to check everything over the weekend. I figured they would be a quality company since All About the Pipes recommeneded them and that was the case. Greenpoint is a licensed general contrator so since this work I have had them make repairs to a 2nd home I own and have been very pleased each time.