Global Moving LLC

They month away from the service.

Moving from Atlanta to Memphis, around 6hr/350 mile trip. So far I've paid close to $3000 to move a single man's belongings that used to - and with a bit of luck might soon will - fit into a single bedroom apartment. When I moved from Memphis to Atlanta six months prior, I spent around $800 for a couple of UHaul pods and loaded it myself. Without help, or hand trucks, or furniture movers. And I received my items within a week. Let's compare. It has been 17 days since my delivery date, thus 7 days past the 3-10 day delivery window, and I do not have my items nor can I get any indication from customer service when or even if I will ever get them. First response, about halfway through the delivery window, was, "Your items will be there in 3-10 days from the delivery date." Understood, this was part of the deal. After that had expired, the response was, "Your items have may or may not have been loaded, you should receive a call by end of day or tomorrow." No call, and 6 days later, the representative was argumentative and stated, "You will get a call by the end of day or tomorrow..." Well, it's tomorrow, no call, and in two hours it will be end of business day and I won't be able to get in contact with anyone. If I call, I am sure I will be told, "You will get a call by end of day or tomorrow." -- GUESS WHAT?! -- Just called them, asked if they had any updates, did they even have my stuff, could they even say what month or even year the delivery would occur, they said Dispatch should call me within 15-30 minutes to let me know that I might get the delivery within 24-28 hours. So that will be 19 days, and 25 days since pickup - if, and I mean *if*, any of this actually happens. To-date, no explanation has been offered for the delay. -- GUESS WHAT?! (again) -- After 45 minutes, got a call back, not from Dispatch but the actual driver: delivery expected next day. The delivery driver didn't even have the address to deliver to; I had to text it to him. If I had not just called them myself, do you think I would have gotten that call? Or would I have gotten a call the next day, 15 minutes before the delivery guy shows up, asking what my address is? I'll let you decide. Until now, I had nothing but positive things to say about my experience with this company, and could ignore minor things. Early on, everyone was nice and informative, the moving staff was congenial. Myself, I have been very polite, gracious and patient so far, but my mood has become a tad sour. So, now I am afraid I have to nitpick: The movers who did the pickup did not wear COVID-19 protective masks; when I asked them about it they said it was too hot. Although I had less items than when I moved previously, and packed it myself into 2.5 UHaul U-Pods, these sleuths found 30+ "additional" items over the estimate: e.g. a 46" tv has a little plastic stand attached to bottom, you know, the crappy one that comes with the tv when you buy it - that's now a "tv and a stand", never mind that it was moved as a single bundle. I'm just glad they use their preternatural investigative abilities for good, rather than evil. The movers also charged $75 per step they had to climb; this fee was unknown to me until the bill was presented. The claim was that it was a "tip" for the movers; when I offered to move the items down the stairs myself, they said well, they had to do stairs everyday. Here's a tip: if you don't like it, get another job. The movers took off various items of clothing during their work, and on leaving couldn't remember if it was theirs. The movers left a substantial amount of trash: tape rolls, crumpled packing material and excess tape, half-empty drink bottles, etc. Don't worry, guys, I cleaned it up. I charge $75 per item, though. Unlike delivery, they do not dally in taking payment: you pay a "deposit" upon scheduling, and on pickup the movers process your credit card immediately, insecurely, over the phone, exposing my identity and credit information to anyone within earshot on either end. To their credit, they haven't blamed the coronvirus pandemic for anything yet. Fingers crossed. In fact, they haven't blamed anything for the delay, except maybe me, judging by their representatives' tone of voice and response when I ask about the status of my delivery. There would be no problem, no issue, if they had contacted me weeks ago and said there would be a delay; I of course understand delays can happen. However the only contact I get is when I call them, which in these past couple of weeks I've only done 3 times, so it is not as if I am being obnoxious. I am concerned about leaving this review, as it might affect the delivery. But, then again, I have nothing to lose: they have all my stuff. Should they ever deliver my items, I will count every item, inspect it closely, and follow each worker every inch of the way. There will be no magic charges and fees, there will be no scuffs, fingerprints, drops of sweat, stale farts, soda bottles and trash and footprints, no mysterious extra items this time around. The delivery, should it ever occur, will be a long and grueling process, no doubt, for all involved. They'll ask for more money, of course. And I will give it to them. By end of day, or tomorrow.