Excel Cleaning Service

House Cleaning, Floor Cleaning and Waxing, Window Cleaning,

About us

We are a detailed driven cleaning service that strives to satisfy our customers! We have been servicing the area since February 2007. We have an A rating with the BBB. We currently have 6 employees and continuing to grow. With our service we have a satisfaction gauratee clause that we will always stick to!

Business highlights

19 years of trusted experience
Black Owned & Operated
Minority Owned & Operated
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

General House hold cleaning, windows, Move In & Out, laundry & ironing service, carpet cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.5478 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
15%
3
5%
2
4%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.7

Filter reviews by category

Showing 351-375 of 478 reviews

REBECCA C.
05/2015
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard J.
05/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: We purchased a deal for 8 hours of deep cleaning. We had two people for 4 hours do a great job cleaning the areas that we selected as our house was over the size for the amount of time allocated in the deal. | |No issues to report, the house looks great and would use this service again in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Suzanne M.
05/2015
1.0
house cleaning
  + -1 more
n/a see above
Description of Work: I purchased an Angie's List deal for cleaning services with intentions of using it following a renovation project. The renovation project ran over when we intended it to finish and unfortunately the deal had expired. I contacted the company to see if I could use the purchased value towards their services but never heard back. Disappointed.
Rating CategoryRating out of 5

Tony G.
05/2015
4.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$199

Charles B.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They did a very thorough job of house cleaning. We ere very pleased, but won't be able to use them again as we moved from the area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Carolyn H.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Really professional deep cleaning service at a great price. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Deborah R.
04/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Dawne D.
04/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: They did not follow up on my prepaid order to schedule an appointment. I canceled my order, now I'm waiting on my refund.
Rating CategoryRating out of 5

LINDA S.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Owner and an additional helper came timely and did a thorough cleaning of the house. My only complaint was putting down the bathroom rugs on a wet floor which made them slippery.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Summer N.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: We bought a promotion and thought they did a fantastic job. It was deeply discounted so that is why I didn't give them an A for pricing. Impressed with how they handled the setup, usually when you book a "promo" the service is subpar due to the influx of customers where theirs was not.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Jennifer C.
04/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Linda B.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They provide consistent cleaning services for my home. They are professional, punctual, friendly and thorough. I would recommend them highly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pauline H.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: On time, professional, pleasant and good at cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MICHELLE B.
03/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Although the theft from my home by Excel Cleaning employees was unfortunate, the owner and I were able to resolve the issue. I have found both The owner of Excel - Candace- and her current employees to be good, honest people. I continue to use Excel and would recommend them to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gloria D.
03/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: They never called to set appoinwnt. Very disappointed
Rating CategoryRating out of 5

Response from Excel Cleaning Service
Hi [member name removed], We apologize for your dissapointment. However we did respond to you via Angie's list messaging center the day after your purchase on March 12th. With one of your suggested dates. We asked March 4th between 8-8:30. We just completed your cleaning on 4/15. We do hope that you were satisfied with your service!

April S.
03/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned house, even oven. Thorough dusting including ceiling fans and deep cleaned a grimy laundry room. Residue left on oven only disappointment

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Elizabeth W.
03/2015
1.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
$149

Frank & Barbara R.
03/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: Had a problem scheduling as the office did not have me scheduled on the same date that was given to me. When they didn't show up as expected, I called & was told about the mixup. They came the following day. Instead of a thorough cleaning I would say it was just ordinary. They finished about 20 min early which surprised me. Although they did ask me to check their work, I didn't notice until later that they missed several areas. My fault, as they did ask me to check.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$199

Eldon Z.
03/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Brenda B.
02/2015
4.0
house cleaning
  + -1 more
See above
Description of Work: husband & wife team cleaned guest room + bath, small hall, kitchen, living room, 4 hrs each. Requested oven to be cleaned, furnished Easy-Off product....not used or cleaned. Overall, okay service. Must admit that the rooms suffered from neglect in cleanliness. Team did adequate service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

John F.
02/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Teri M.
02/2015
4.0
floor cleaning, house cleaning
  + 0 more
unknown
Description of Work: They cleaned the whole house except for the kitchen. They did a great job on the rest of the house with dusting, vacuuming and washing floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

LEE F.
02/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: It was a long time ago, but I was satisfied with the work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ben F.
02/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: They split 8 hours among 4 people. One had never cleaned before. Two of them didn't actually clean. Only one, who has experience did the section correctly that she worked on. |Waste of money.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$200

Deborah R.
02/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

6624 Hawksnest Dr, Charlotte, NC 28269

http://xcelcleaningservice.com/

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Carpet Cleaning,
Home and Garage Organization

FAQ

Excel Cleaning Service is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 4:00 PM

Tuesday: 8:30 AM - 4:00 PM

Wednesday: 8:30 AM - 4:00 PM

Thursday: 8:30 AM - 4:00 PM

Friday: 8:30 AM - 4:00 PM

Saturday: Closed

Excel Cleaning Service accepts the following forms of payment: Check,Financing Available,MasterCard,PayPal,Visa
Yes, Excel Cleaning Service offers free project estimates.
No, Excel Cleaning Service does not offer eco-friendly accreditations.
No, Excel Cleaning Service does not offer a senior discount.
Yes, Excel Cleaning Service offers emergency services.
Yes, Excel Cleaning Service offers warranties.
Excel Cleaning Service offers the following services: General House hold cleaning, windows, Move In & Out, laundry & ironing service, carpet cleaning

Contact information

6624 Hawksnest Dr, Charlotte, NC 28269

http://xcelcleaningservice.com/

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed