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ELITE GARAGE DOOR SERVICE INC

Garage Doors, Doors

About us

Locally, family owned and operated since 2004, Elite Garage Door Service Inc. provides new installation, replacement, and repair of residential and commercial garage doors, garage door openers, gate operators, and loading dock equipment. We service all brands! The garage door is the largest moving object in your home and can cause serious property damage or injury if not properly installed and serviced; You can rest assured that our IDEA Certified Technicians will ensure reliable and safe operation for years to come. We take pride in our work, and we match the manufacturer’s parts warranty with labor on anything we sell and install. Click here to learn what IDEA means for you: https://www.dooreducation.com/property-owners/

Business highlights

21 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Eco Friendly

Services we offer

RESIDENTIAL AND COMMERCIAL GARAGE DOOR AND LOADING DOCK EQUIPMENT SALES, INSTALLATION, SERVICE & ACCESSORIES FOR NEW CONSTRUCTION & EXISTING HOME, REPAIR OF BROKEN SPRINGS, BENT SECTIONS, BENT TRACKS, OPENERS, ALL MAKES OF GARAGE DOORS AND OPENERS.

Services we don't offer

Entry Doors & Windows, Siding

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9343 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 251-275 of 343 reviews

Robin F.
03/2010
5.0
garage doors
  + -1 more
This company is very professional. Called for a consult and came out the next day. Two days later (today) our door was installed and we love it....Will use them again when I need any garage services.
Description of Work: New Garage Door Installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

KATHY C.
03/2010
5.0
garage doors
  + -1 more
Both the sales call (Frank) and the installation (Neil) went smoothly and professionally. Frank was able to coherently explain the differences in different doors and openers, and make some recommendations without being pushy based on my needs and concerns. Neil performed the installation and removal within about 3 hours and took his time showing me the features of the new opener and showing me how to maintain the new door.
Description of Work: Replace our old garage door and opener with a new, insulated garage door and new opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Teresa P.
02/2010
5.0
garage doors
  + -1 more
I have 2 small children and it was raining today. As I was arriving home, the cable on our garage door broke and wouldn't open and close. I called Elite and their tech was in the area so he was there in 15 minutes. I had to leave to pick up one of the children and by the time I returned 30 minutes later the door was working perfectly and much more quietly than ever before. He went ahead and greased the second garage door and inspected both for signs of wear. Getting 2 children under 4 out of a car in the rain is no fun, so they were a life saver! Super courteous and polite as well. I would definitely use them again.
Description of Work: Replaced 2 cables on one garage door and performed general maintenance on both doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Scot C.
02/2010
5.0
garage doors
  + -1 more
Work done for Amy McNeil and report done by her: I emailed Elite after hours and by the time I got up the next morning I had a reply from the owner, Frank. I called him and he said he'd have someone here between 3 and 6 and I'd get a call when the technician was on their way. Just as promised Neil called at 2:43pm to let me know he'd be here around 3:20. He was on time, completely professional, advised on proper course of action and did the work with no issues. He even took the time to show me my options for new garage doors and estimated the pricing for me so I can plan to get those when I'm ready. The price for the work was appropriate in my opinion and I'll definitely call Elite when I replace the doors or have any other issues!!
Description of Work: Replaced two extension springs on our garage door. Lubricated all door hinges.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$167

Mike W.
02/2010
5.0
garage doors
  + -1 more
Frank suggested 3 different models and explained the pros and cons of each. He also gave us a catalog of garage doors since we may replace the garage door later. He was professional, courteous and finished on time and on budget. Great job overall.
Description of Work: Our 25 year old garage door opener motor died and needed replacing. The opener was replaced, along with the rollers, which were on the verge of failure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Richard R.
02/2010
5.0
garage doors
  + -1 more
Phone response was excellent; tech called ahead and arranged to do the work early which was a plus; tech gave advice on maintaining door health; tech offered Angies List discount. All very top notch and door now works perfectly.
Description of Work: Replacement of garage door opener motor parts that stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

RENEE S.
01/2010
5.0
garage doors
  + -1 more
Received a call back from Frank within an hour of leaving a message. Neil came out the next day, repaired and serviced garage within 30 minutes. Frank and Neil were very professional and polite. Will rehire them again for all garage issues.
Description of Work: Replaced worn gear and serviced both garage doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Bob N.
01/2010
5.0
garage doors
  + -1 more
tech and owner came on separate occasions and door woks better than ever.
Description of Work: replaced opener and came back out 1/23 for door problem, a separate issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$399

Judith S.
01/2010
5.0
garage doors
  + -1 more
We think the work was competently performed; were glad to receive the technician's advice on how to perform annual maintenance to keep the doors in good repair.
Description of Work: Fixed cable that had escaped from track and performed maintenance on two garage doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

ROD M.
01/2010
5.0
garage doors
  + -1 more
They did a great job! They gave me an Angie's List discount. He gave me an estimate before the work started and also mentioned how long the work would take and came in line with both.
Description of Work: They repaired my garage door for me. He modified what another company did previously and fixed the door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

CINDY T.
12/2009
5.0
garage doors
  + -1 more
The spring broke at 1:30 p.m. on New Year's Eve. I called Elite at 2:30. Neil arrived at 4:00 and completed the work at 5:00. I was shocked to have someone come out within two hours, especially on New Year's Eve. I couldn't be happier with the work or the customer service.
Description of Work: Replaced broken spring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$259

TRACE G.
12/2009
5.0
garage doors
  + -1 more
I was very pleased. I called them around 1:30pm. They said they would come between 3-5pm. They called the house when they were on their way. Neil arrived around 4pm. He was very courteous. He replaced both springs on our double garage door. He also did maintenance for free on both our large double door garage & single door garage. He also informed me how to do the annual maintenance on the garage doors and how to open them manually (when power is out). He was very nice.
Description of Work: Our double garage mechanism / spring broke.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

KATHY H.
12/2009
1.0
garage doors
  + -1 more
My husband called for same day service as Elite put in it's advertisement in the December issue of Angie's List. He was told a service person would come between 3 and 6 PM. No one ever showed or called.
Description of Work: There was no service perfomed.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from ELITE GARAGE DOOR SERVICE INC
A service call was scheduled for this customer but for some reason it never made it to the service tech working in her area. We sincerely apologize for missing our appointment. We were not aware of the issue until seeing this report. We try our best but no one is perfect. All this person had to do was call us again and we would have come out at their earliest convenience even if it was 12am. As anyone can see from our other reports, we try extremely hard to please our customers. We want every report to be as good as the 32 before this one. Again, we sincerely apologize and will make every effort not to let this happen again. Frank Arrigoni, Owner

David S.
12/2009
5.0
garage doors
  + -1 more
My overall experience with Elite Garage Door was excellent. Frank was very professional on the phone and he sent a service technician to my house the same day. Besides servicing my garage doors, the technician explained everything that he was doing and showed me how to care for my garage doors as well. I will definitely plan to contact Elite Garage Door in the future to assist me with my garage doors needs.
Description of Work: Annual servicing of garage doors including safety check and lubrication.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

BRIAN L.
12/2009
5.0
garage doors
  + -1 more
Frank came to the house at the appointed time; he took his time explaining the different doors and providing me with quotes for several doors. He was very professional in his dress, his manner and his service vehicle. Once we reached an agreement on price, we set up a date for the installation. His installer, Neil, was punctual and well versed in his craft. He showed me how to operate the door and opener as well as how to maintain the door.
Description of Work: Elite Garage Door Service installed a new 2" insulated garage door with Lift Master opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

JAN R.
11/2009
5.0
garage doors
  + -1 more
They came out the day I called with information on available products. I made my selection and the door was ordered. I was given a date that the door would be shipped and could be installed. Everything was completed as agreed. They were great to work with both professional and courteous. I highly recommend Elite Garage Door Service Inc.
Description of Work: Replaced damaged door with new door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,684.9

Emily P.
11/2009
5.0
garage doors
  + -1 more
Frank was great. He gave us a lot of detail when explaining our garage door and opener options, along with the advantages with each option. He was running late for our appointment but called to keep us updated. He completed all of the work well after dark and gave a very thorough explanation of how to operate and maintain the new doors. He even called the following week to see how everything was going and if we had any problems.
Description of Work: Replaced 2 very old and non-functioning garage doors with new doors and openers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,400

STEPHEN W.
08/2009
5.0
garage doors
  + -1 more
Spring broke on the grage door. Called Elite and he was able to come out the next day. He arrived on time, replaced the spring withen 30 minutes. He was very professional. I definitly recomend Elite.
Description of Work: Replaced broken Spring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

MARGARET P.
08/2009
5.0
garage doors
  + -1 more
I called them twice on Friday and left a message on the voice mail. No one returned my call. I called on Monday, and got a different person who actually answered the phone. We made an appt for Tuesday between 9 and 11. At about 8:30 on Tuesday morning he phoned to say he was on his way, and arrived at 9 AM. The work was specific to a particular part of the garage door opener. He replaced the part and was finished within about 30 minutes. --- I don't know what happened with the calls on Friday, but because of their high ratings on Angie's List, I called again on Monday and had a wonderful experience. I would definitely use them again.
Description of Work: Garage door would not move up and down, even though I could hear that the motor was trying. The service provider was able to diagnose within about 5 seconds, and had replaced the part - some sort of gear - within 30 minutes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from ELITE GARAGE DOOR SERVICE INC
I'm not sure what the calls on Friday weren't answered. Why try very hard to not allow calls to go to voice mail but if they do we do our best to return the call as soon as possible. Sometimes however, because we spend most of our time in the field, we may be in an area with no signal.

DWAYNE F.
08/2009
5.0
garage doors
  + -1 more
I was satisfied with their services. He was very pleasent to work with. He was efficient and did the work himself. He was down to earth as opposed to the other person who came out and talked down to me. They gave me a lifetime warranty on the door labor.
Description of Work: They replaced our whole garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

David P.
08/2009
5.0
garage doors
  + -1 more
Frank is true professional. When he looked at the broken spring, he immediately recognized we should have had two srpings for the width of our door, rather than the one the builder installed. He also informed me the original spring (6000 cycles) was way under sized, and is not even available normally. I originally called Frank about 2:30 PM, got his voice mail, and left a message. He called back within 45 minutes, we set an appointment for between 6 and 8 PM, and he said he would call when he was in transit. He called about 7, said he would arrive within 30 minutes and did. He was finished about 9 and on his way home. The entire experience should be a model for other contractors, as it was that good.
Description of Work: Frank installed two 10,000 cycle garage door springs, adjusted and lubricated the door assembly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

Response from ELITE GARAGE DOOR SERVICE INC
The springs we installed were a pair of 207x2x22. The rated cycles are actually 19,000, not 10,000.

DAVE B.
07/2009
5.0
garage doors
  + -1 more
Serviceman arrived approx. 15 minutes late, but called prior to arriving to advise of delay. He explained problem and suggested replacement of garage door opener. Gave quote not estimate for job. He had to go to get the door opener and a different serviceman returned to install. System was explained thoughly so it was easy to operate and have experienced no problem since installation.
Description of Work: replace garage door opener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

JAMES S.
07/2009
5.0
garage doors
  + -1 more
I called Frank on a Monday to come to my house that Wednesday at 8am. Wednesday morning, Frank called me around 8:30am to let me know he was running late because an installer had called out sick. Because of an accident on I-77, he was delayed further. When he arrived at about 9:15am, he apologized profusely for being so late. He inspected my garage door unit and gave it the necessary adjustments (the chain was loose) as well as lubricating the various moving parts. Since the rollers were so worn down, Frank suggested replacing them. I agreed to this. The door works wonderfully now and is a lot quieter too. I would definitely use this company again. When it came time to settle the bill, as a courtesy for not being on time, Frank waived the service fee and only charged me for the hardware itself. Frank was professional and very pleasant to work with and I have excellent results (garage door unit in top condition) to show for it.
Description of Work: Garage door "tune up" and replacement of some hardware on the door itself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$96

KEITH C.
07/2009
5.0
garage doors
  + -1 more
It was a Sunday morning and we walked out of the house to go to church and found that the garage door spring had broken and we could not automatically or manually open the door. After checking Angie?s List we contacted Elite Garage Door and spoke with Frank, the owner, who was very professional and courteous. He said he would be here between 10:00 a.m. and noon and would call when he was on the way. Frank called at 10:46 and was at our home by about 11:00. He looked the job over, provided an estimate and proceeded to change the spring and pointed out that the rollers were worn (10 total) and suggested they be replaced. I gave him the okay to replace the rollers and he proceeded to do so and then went on to lubricate the door, the spring, and then lubricated and adjusted the other garage door and put a new screw in the garage door opener cover. Frank exceeded my expectations by performing the work so promptly on a Sunday morning and doing all of the small things he did to make the job complete. The garage door works better than it ever has in the past six years, and the noise and rumbling it always made in the past is gone. As far as the price goes for the work performed, I feel that it was fair and reasonable.
Description of Work: Two car garage door spring broke. Replaced spring, rollers, and lubed the door. Also touched up other areas of the door, opener, and adjacent one car garage door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$329.48

LISA S.
07/2009
5.0
garage doors
  + -1 more
After several problems requiring service calls, we chose Elite from Angie's List and had the old door replaced. Frank was prompt, efficient, friendly, knowledgable and dedicated to providing the best of service. He tightened door screws and made other minor adjustments to the system overall to ensure top performance of our new opener. We would definately recommend this company. Customer service is sometimes hard to come by and Frank exceeding our expectations by being accessible and responsive.
Description of Work: We had a new garage door opener installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Contact information

9611 BROOKDALE DR SUITE 100-214, Charlotte, NC 28215

http://www.elitegaragedoor.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Garage Doors,
Doors

FAQ

ELITE GARAGE DOOR SERVICE INC is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

ELITE GARAGE DOOR SERVICE INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ELITE GARAGE DOOR SERVICE INC offers free project estimates.
Yes, ELITE GARAGE DOOR SERVICE INC offers eco-friendly accreditations.
No, ELITE GARAGE DOOR SERVICE INC does not offer a senior discount.
No, ELITE GARAGE DOOR SERVICE INC does not offer emergency services.
Yes, ELITE GARAGE DOOR SERVICE INC offers warranties.
ELITE GARAGE DOOR SERVICE INC offers the following services: RESIDENTIAL AND COMMERCIAL GARAGE DOOR AND LOADING DOCK EQUIPMENT SALES, INSTALLATION, SERVICE & ACCESSORIES FOR NEW CONSTRUCTION & EXISTING HOME, REPAIR OF BROKEN SPRINGS, BENT SECTIONS, BENT TRACKS, OPENERS, ALL MAKES OF GARAGE DOORS AND OPENERS.
Entry Doors & Windows, Siding

Contact information

9611 BROOKDALE DR SUITE 100-214, Charlotte, NC 28215

http://www.elitegaragedoor.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM