EASTWAY LOCK & KEY INC

Fine. No problems.

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Eastway Locksmiths provided excellent advise to assure my safety. I had been hood winked by a fly by night locksmith. They were concerned about my safely and were able to come out to do the work that day. Chuck displayed clear ID and drove up in a truck with the Eastway Logo. I can't believe the good work and concern. Chuck did the work quickly, was patient as I moved my dogs around. The work area was so clean no one would have known work had been done. Thanks so much!

I called Eastway after my husband tried and failed to install the new hardware on our front door. We simply did not have the equipment for chiseling and drilling. I called the Friday before Thanksgiving and after inquiring as to whether this was an emergency. It was not. Scheduled us for Wednesday before Thanksgiving. The service man was John. He was friendly, courteous and thorough. It took several hours. He cleaned as he worked. And he worked until about 5:30- especially notable on a day before a holiday. He was unable to install 2 deadbolts due to the Baldwin parts being defective. Once I picked up the replacement hardware I called Eastway to schedule the 2 remaining installations. The scheduler became confused and scheduled me for 16 locks and as such called to reschedule our set appointment because of the scope of work. Once I explained it was only 2 needed they scheduled appropriately. A different serviceman completed the installation. He too was courteous and cleaned as he went.

The locksmith was excellent - knew what he was doing, and was a very nice guy. He arrived when promised, and did a good job. I felt the price was far too high, however, for simply replacing the lock cylinder with a new one. (The door handle, latch, etc. did not have to be changed.)

PRICE WAS FAR TOO HIGH FOR THE WORK PERFORMED. LOCKSMITH WAS VERY UNFRIENDLY AND UNPLEASANT TO WORK WITH. LOCKSMITH MOVED ONE LOCKSET FROM ONE DOOR TO ANOTHER, AND AFTER MOVING IT NO LONGER WORKED; WE HAD TO PAY FOR A COMPLETELY NEW LOCK SET TO REPLACE IT, BECAUSE HE WOULD NOT TAKE ANY RESPONSIBILITY FOR THE PROBLEM. HE HAD TO GO BUY ONE PART, AND WHILE GONE LEFT US WITH NO KEYS THAT FIT THE NEW LOCKS, SO WE COULD NOT LEAVE THE HOUSE. WE WERE VERY UNHAPPY WITH THE JOB. ALSO, WE WANTED THEM TO COME OUT ON A SATURDAY, AND THEY TOLD US WE SHOULD CALL FIRST THING SAT. MORNING TO ARRANGE IT; THEY WOULD NOT MAKE A SAT. APPPOINTMENT IN ADVANCE. THEN, WHEN WE CALLED AS INSTRUCTED, THEY TOLD US THEY COULD NOT COME OUT THAT DAY. WE HAD TO WAIT A WEEK, AND THEN THEY WERE DISAGREEABLE ABOUT IT.

IF ALL SERVICE PROVIDERS WERE THIS GOOD, NO ONE WOULD NEED ANGIE'S LIST!

I TOOK THE RIFLE TO THEIR PLACE OF BUSINESS AND CHUCK IMMEDIATELY STARTED TO WORK ON IT. HE HAD IT REMOVED IN A VERY SHORT TIME AND DID NOT EVEN CHARGE ME. NO SCRATCHES ON THE RIFLE EITHER. I PLAN ON HAVING MY HOME LOCKS RE-KEYED AND WILL NOT EVEN CHECK OUT ANY OTHER BUSINESS. THIS IS THE WAY ALL COMPANIES SHOULD BUILD THEIR BUSINESS: POLITENESS, PROFESSIONALISM, FAIRNESS, AND JUST PLAIN GOOD COMMON SENSE!

THE COMPANY AND REPRESENTATIVE HANDLED A DISCREPENCY IN A VERY PROFESSIONAL MANNER, MUCH TO MY SATISFACTION. ALTHOUGH THEY'RE CERTAINLY NOT THE CHEAPEST, THEIR QUAILTY OF WORK, THE MANNER IN WHICH DISPUTES ARE RESOLVED AND THE PROFESSIONALISM OF THE REPRESENATATIVE WOULD BRING MY BUSINESS BACK TO THIS COMPANY.

INSTEAD OF PUSHING US TOWARD PURCHASING A MORE EXPENSIVE REPLACEMENT LOCK, EASTWAY REPAIRED THE LOCK FOR US. THEY WERE VERY QUICK WITH SAME DAY REPAIR.

I WAS SURPRISED AT THE 'LABOR' CHARGE ($90) FOR REPLACING A $40 LOCK. BUT A PROMPT AND EXCELLENT JOB.

THEY ARRIVED WITHIN AN HOUR, TOOK ABOUT AN HOUR TO COMPLETE THE WORK, AND THE PRICE WAS LESS THAN I EXPECTED. I''M PLEASED WITH THE WORK.

HE WAS WONDERFUL, COURTEOUS AND SYMPATHETIC. VERY NEAT AND CLEAN AND CONCERNED ABOUT PROPERTY DAMAGE. I HIGHLY RECOMMEND THIS SERVICE.

ARRIVED 3 HRS LATE. GOT NO APOLOGY WHEN I CALLED THE OFFICE RE LATENESS. THE WORK WAS DONE REALLY WELL BUT I WILL NOT CALL AGAIN.

EXTREMELY COURTEOUS. VERY RESPONSIVE.

RE-KEYED OUR DOORS, SINCE WE ARE NEW IN THE NEIGHBORHOOD.