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Carpet Pros Inc

Carpet Cleaning, Carpet Sales and Installation, Upholstery Cleaning,

About us

Carpet Pros is Charlotte's most trusted carpet, upholstery and fine area rug cleaning firm and has served the Charlotte region since 1995. At Carpet Pros we take great pride in our reputation, our extensive experience, our systems, and our 100% money- back guarantee for all the services we provide. You can depend on Carpet Pros to provide you with the most professional service possible!

Business highlights

30 years of trusted experience
Family Owned & Operated

Services we offer

Cleaning carpet, upholstery, draperies. Carpet repairs & re-stretching. Water damage restoration. Area rug cleaning. Tile & grout cleaning.

Services we don't offer

New carpet sales. Carpet installation. Area rug binding.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9793 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
3%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 326-350 of 793 reviews

John O.
05/2009
5.0
carpet cleaners
  + -1 more
Call for an estimate on claning my carpet in the living/family room and was given an estimate over the phone, spoke with the owner who was very professional scheduled an appointment for the next Friday at 3:00pm. On Friday employee Tony called about Noon and asked if he could come over earlier which I said yes, he showed up at about 1:30pm talk to my wife and I about how this works, we then went into the house to look at the carpet and said the carpet looks like a high quality carpet and I explained it was. He then set up his equipment in the driveway and connected hoses from the truck to inside the house and was very very particular not to drag any dirt in. As he was cleaning the carpet he found a stain caused by our dog about a year ago and we had tried to cleanit but used the wrong type of cleaner on it and cause the stain to be permanet. Tony explained how why carpets need to be cleaned even if they do not look dirity and gave us some suggestions for pet problems products. Tony made this a very educational experience and he has a great personality, if Tony went with another comapny I would look him up that is how good he is.
Description of Work: Steam clean my carpet in the living/family room about 40x16.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

STEVE W.
05/2009
5.0
carpet cleaners
  + -1 more
Great, We have been using them for years. We schedule them on a regular monthly basis as we have 2 dogs and we are outdoor people and love to have the house open
Description of Work: clean whole house carpeting, took wool 8 x 10 wool rug to office for cleaning and delivered back to house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Ann M.
05/2009
5.0
carpet cleaners
  + -1 more
The technician was very prompt and honest. He determined that one of the rooms had so much pet urine, that he did not think it would come clean of odor. This was a house I was buying, so we decided to replace the carpet in that room. I appreciated his honesty.
Description of Work: I am buying this house and the sellers agreed to let me have the carpets cleaned prior the move in date. Darrell came out and gave a reasonable estimate and was informative on the filtration cleaning. I had 7 rooms cleaned with the extra filtration process, which works great. The sellers agent was so surprised the black filtration marks around the rooms came out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

DOUG F.
05/2009
4.0
carpet cleaners
  + -1 more
I think he gave me an estimate before he came over. He was punctual, and the work was okay. They use environmentally safe products and that's why I went with them in the first place.
Description of Work: I used Carpet Pros to clean the carpet in my bedroom.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Sheri B.
05/2009
5.0
carpet cleaners
  + -1 more
They did a good job. They were friendly.
Description of Work: They did a carpet repair for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

JANIS W.
05/2009
4.0
carpet cleaners
  + -1 more
Alex was quite nice, and very embarrassed because he did not have all his equipment and had to go back for it! He gave us a free Teflon treatment to make it up to us. Once he got started, he worked steadily and did a good job. He did have some further trouble with his equipment, which he was able to fix on the spot.
Description of Work: Washed carpet in three rooms and a staircase. Treated one room for pet urine odor. Teflon stain repellent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Chris G.
05/2009
5.0
carpet cleaners
  + -1 more
I've used Carpet Pros before, and once again it went very well. They were able to schedule me in within a few days of my call, at my convenience. AJ was the technician. He is professional and knowledgeable. My carpets look great. And, because I have used them before, I know that whatever they use as a stain resistant works very well. In addition, it did not take a long time for the carpeting to dry, therefore, inconvenience to us was kept to a minimum.
Description of Work: 5 rooms of carpeting cleaned and treated with stain repellent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

JEANNE H.
04/2009
5.0
carpet cleaners
  + -1 more
They were able to get out some pet stains that were on my carpets. I feel like their pricing is fair. They were punctual; they came out the next day that I called them. That was great because other providers that I called could not come out for a week or for ten days. I will call them next week to come out again.
Description of Work: Carpet Pros came out in December and cleaned three of my oriental rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Sherry L.
04/2009
5.0
carpet cleaners
  + -1 more
Would definitely use Carpet Pros again. Found out on Tuesday afternoon that we were having a VIP meeting on Friday, and we needed to get our carpet cleaned. Through Angie's List I found Carpet Pros. I called and left a message and within 15 minutes Darrell called me back. (Note: I really thought it would be impossible to get someone out to clean the carpets in time for the meeting Friday morning.) Darrell was great - he told me Tony would be out Wed. morning at 9:00 a.m. to give me a quote and could start cleaning Wed. afternoon. Tony showed up right on time and withing 20 minutes he had a quote for me. He wasn't going to be able to get the entire office cleaned Wed. because of the size of the office. But he told me not to worry. He called Darrell and they worked it out so that Tony and another associate could be back Thursday morning to finish cleaning, which would allow enough time for the carpet to dry before the early morning meeting on Friday. They finished up by Noon Thursday and did a great job.
Description of Work: Carpet cleaned in our office.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Brad W.
04/2009
5.0
carpet cleaners
  + -1 more
Carpet Pros Inc. had a very good price and they did a good job cleaning my carpet.
Description of Work: Carpet Pros Inc. cleaned the carpet in seven rooms of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Amy S.
03/2009
5.0
carpet cleaners, carpet installation
  + 0 more
Work was performed within a week of initial phone call. Excellent service and results, we were very pleased.
Description of Work: Cleaned and re-stretched the carpet in 2 bedrooms (master and guest).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Carmalita M.
03/2009
5.0
carpet cleaners
  + -1 more
My experience with them was fine and they did a good job. They were responsive, they came in the very next day I called them and they were prompt. The person who came in was friendly and professional.
Description of Work: We used Carpet Pros Inc to clean the carpets on our stairs and in our closets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Carmen & Lee B.
03/2009
5.0
carpet cleaners
  + -1 more
We bought our house 2 years ago. When we moved in the carpets LOOKED clean. 2 months after moving in very dark, large stains began to appear. It was obvious they were pet stains. I tried removing them w/ a product recommended by a pet store, it worked TEMPORARILY. In desperation I even tried paint matching the carpet and painting over the stains (upon recommendation by a Handyman.) FYI - Don't do it!!! Last ditch effort - called Carpet Pros. Didn't really think it would work but the next step was replacing the carpet which is like moving all over again, not to mention the cost. Called in the morning. Darrell returned my call that evening. Came out to give estimate, arrived promptly. He was VERY organized. Gave est. 5 room carpet cleaning, spot treatment, carpet stretching (forgot to mention above, but also needed), and fabric protection for new couch. Except for the paint he felt confident they could remove the stains permanently. We chose to only try the stain removal since the rest would be a waste if the stains returned. He scheduled Tony (I refer to him as the magician) to be here 2 days later. Tony arrived early (after phoning), seemed to love the challenge, very knowledgeable, and was himself skeptical about the paint. Within minutes the paint was gone and he was washing and drying the areas over and over and over. The carpet looked SO clean when he was done he actually brought in the steam cleaner to clean the area around where he was working to blend it for me. So far no sign of the stains. IF they do return Darrell and Tony assured us they would keep at it until they stayed gone. Having said that, IF they do return I don't know how much fight we have left in us for this problem. But that has nothing to do w/ Carpet Pros. We will call them back to do the 5 room cleaning once we are throughly convinced the stains are history. And should we decide new carpet is inevitable....we would use Carpet Pros to install it and do regularly scheduled cleanings. Nice, nice people. Good work. Just a please all the way around!
Description of Work: Removal of significant stains from carpet. Sprayed a new piece of furniture w/ stain guard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

PATRICIA H.
03/2009
5.0
carpet installation
  + -1 more
I had to repair the carpet quickly in order to sell my home. Darrell and I played phone tag a bit as we both were busy on the phone that day but he scheduled to come out and give me an estimate immediately. They wear shoe covers in the house! He was on-time and quickly assessed the work. He was able to schedule an appointment for me a few days later. What a great result! I wish I had known a repair was possible - I would have done it long before now. I will know in the future that repairs can improve the look of my home and extend the life of the carpet!
Description of Work: Stretched carpet in hallway and repaired a place on the stairs where my dog had chewed on the carpet as a puppy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

ROBERT B.
03/2009
5.0
carpet cleaners
  + -1 more
It turned out so good, that the new tenant liked it so well they wanted to know who the carpet cleaner was. They came out when promised and took the amount of time they said.
Description of Work: They cleaned the carpet and removed red spots.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Shannon S.
02/2009
5.0
Our air conditioner overflowed and leaked old musty water on to the floor. We had some molding and damp carpets. It took them less than an hour to clean the carpets. Once the padding was removed the padding we had to wait a couple of days for everything to dry. I feel like they were professional and courteous. It was a good price and the job was done very thoroughly.
Description of Work: They cleaned the carpets and replaced the padding from water damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

amy T.
02/2009
5.0
carpet cleaners
  + -1 more
The Technician was very punctual, and professional and heexplained everything he was going to do. He then explained the other services that were offered. He cleaned the carpets of 6 rooms, the smallest being 11 X 12 and the largest being 24 X 26 feet. He also cleaned the main stairway, (15 stairs), and the hallway uptstairs that leads to all the bedrooms. He then scotchguarded the stairs, hallway, 2 bedrooms and the family room. When he was done, the carpets looked great, and they weren't that wet. It only took about 3 - 4 hours to dry completely. That might have been because it wasn't humid outside. That helped in the drying time. Overall, the job he did was excellent, and I will definately call them again to clean my carpets in the future!
Description of Work: The carpets were cleaned and scotchguarded.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

MARK O.
02/2009
5.0
carpet cleaners
  + -1 more
They were not able to get the stain out totally, so they didn't charge us for the work. This is a very good service.
Description of Work: They came out to work on a stain that we had in our carpet.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DAVID F.
02/2009
5.0
carpet cleaners
  + -1 more
When we called Carpet Pros, they were very responsive. They were very nice and polite. They came in and did a great job. They explained everything that they did. They gave us some hints on how to maintain the carpets. I would certainly call them again.
Description of Work: I used Carpet Pros Inc. to clean one carpet in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Mary P.
02/2009
5.0
carpet installation
  + -1 more
The owner was very polite and professional. When he sent his employee to my house he was prompt, courteous, and very professional as well. He did a great job!
Description of Work: They stretched the carpet in the bedroom and the hallway.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Jill J.
02/2009
5.0
carpet cleaners
  + -1 more
They are very professional. Tony is the technician who came. We always request him. He is very reliable and conscientious. He does a great job. He treats it like it is his own personal carpet.
Description of Work: Carpet Pros cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Kristin S.
01/2009
5.0
carpet cleaners
  + -1 more
They did a fabulist job. They made sure that they cleaned all the carpet. They used scotch guard and insone treatment. My husband found them on Angie s list and they had a very good rateing. He used them for his commercial business too. He uses them for other business and he recommends them to others.
Description of Work: We had Carpet Pros come out to clean the carpets in our condo. They did three rooms and two stairs and a hall way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$365

ED S.
01/2009
5.0
flooring contractor
  + -1 more
They were great. They were responsive to our phone calls. The work done by the two installers was maticious. They worked in a professional manner. They did a great clean-up every day before they went home. They did very little damage to the walls when they were removing the old flooring.
Description of Work: We had water damage and they replaced the kitchen and dining room floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Shelley C.
01/2009
5.0
carpet cleaners
  + -1 more
Cleaner was very courteous and polite. Worked very fast. Everything looked and smelled great. Was a little more than I expected because I chose to have enzyme treatment done (for pet odors).
Description of Work: Carpet cleaning of VERY dirty carpets throughout my house - including stairs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

JAYME Z.
01/2009
5.0
carpet cleaners
  + -1 more
They arrived on time and did a wonderful job!
Description of Work: Carpet cleaning entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Contact information

3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273

http://carpetproscharlotte.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Water & Smoke Damage

FAQ

Carpet Pros Inc is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Carpet Pros Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carpet Pros Inc offers free project estimates.
Yes, Carpet Pros Inc offers eco-friendly accreditations.
No, Carpet Pros Inc does not offer a senior discount.
No, Carpet Pros Inc does not offer emergency services.
Yes, Carpet Pros Inc offers warranties.
Carpet Pros Inc offers the following services: Cleaning carpet, upholstery, draperies. Carpet repairs & re-stretching. Water damage restoration. Area rug cleaning. Tile & grout cleaning.
New carpet sales. Carpet installation. Area rug binding.

Contact information

3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273

http://carpetproscharlotte.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM