Founded 1985 • With Angi since May 2001
Service Provider Response
This reviewer retained an attorney and even though mediation was scheduled, sent in this second review after an initial review in January 2014. The facts are well documented and verified as follows: The backyard was essentially a ditch/bog when property was purchased in February 2013. (Pictures available) The desired result was a back yard with a lawn that could be played in. We remediated the situation by bringing in 12 tandems loads of topsoil, adapting an existing irrigation system, and sodding the entire lawn. Upon completion of the project on June 21st, I volunteered that our company would aerate/seed in August 2013 at no charge because sod installed that late in season might not endure summer humidity. Over the course of the summer we corresponded multiple times in response to various questions. One of his replies on August was" The cutting went fine..... I was pleasantly surprised with the backyard firmness." We performed the aeration/seeding as promised in August 2013 with successful results, along with additional topsoil dressing as needed. We did not bill this additional work. On October 2, I visited the site again in response to claims that the lawn looked terrible; standing there as some minor problems were pointed out I was asked to consider resodding the whole backyard, noting that sod was better than seeded lawn. I replied the grass was coming in nicely and did not warrant replacing. In December 2013, the situation took on another dimension, when I was called about standing water in the backyard from a rain two days earlier (actually the weeks prior and after were rainy as well). The entire backyard was somewhat wet because of seasonal sunshine(lower in sky), above normal rain in December, and lower temperatures. This in addition to three tall houses and trees blocking the sun. Specifically, the sumphole at the top of the yard had water in it; I offered that this could be piped out, but it had no bearing on a dry lawn. His answer was "Piping the water out is not fixing the problem." After which in the same email he stated "Also as we said from the beginning, there should be some type of underground drainage system to move this water through". My professional opinion and that of a third party professional is that water is draining off 98% of the lawn; however because of lack of direct sun and excess rain, it is taking much longer to dry than he would like. (pictures also available)Service Provider Response
We thank our client for taking the time to issue this report. It is our desire to perform all services in a professional and timely fashion. The good words from a pleased client are very inspiring and appreciated.Angi Certified
Offers Coupon
We install LOW VOLTAGE landscape Lighting systems. Our products are of the highest quality, utilizing energy saving LED technology with smartphone App controlled capabilities. Try our FREE Lighting Demonstration. We will come out to your location at NIGHT, set up our lighting for you to view and create the atmosphere that best suits your needs. Call Owner/Operator Tim Snyder 704-749-4949
Angi Certified
Here at ZOOM DRAIN®, we are proud to be your drain and sewer experts. We provide residential and commercial drain and sewer services. From sinks, toilets, and tubs to main drains, roof drains, storm drains, and anything else that carries water, we've got you covered. Providing services that are fast, focused, and ensure the job is done right the first time is the motto we have always stood by and continue to follow. We go above and beyond on every job until the problem is resolved. It's our mission to show you how these qualities set us apart from other companies. Services include: • Power Snaking • Zoom Jetting (High-Pressure Water Cleaning) • Planned Maintenance • Video Inspections • Pipe Relining • Trenchless Sewer Replacement Cleaning drains is our specialty and each of our technicians cleans thousands each year, more then the average plumber will do in a lifetime. Unlike many of our competitors who also perform heating, air conditioning as well as general plumbing, we specialize in drains and sewers only. While it's admirable to be a "jack of all trades" we believe our customers benefit from Zoom being the master of one: sewer and drain services.
Angi Certified
2022 Super Service Award
Offers Coupon
Call for 24/7 Emergency Service, Office hours 8:30 to 5:00,Super Service Award Winners 2011 through 2019, Locally based, dedicated to providing reasonably priced service for our clients while maintaining proper insurance levels, quality equipment, licensing, bonding and quality workmanship. Our fully stocked trucks are dispatched by GPS locating system. We have a State of North Carolina Master Plumbing License. You can always get a VERBAL ESTIMATE from your technician BEFORE HE STARTS the work so that you have a more than reasonable idea of the total cost. Our DISPATCHER also can and will GIVE you the STANDARD RATES OVER THE PHONE for plumbing work by the hour, or drain cleaning by the size, and by the hour (in case your drain was improperly plumbed, is broken, heavily root infested or has limited access) camera work and water jetting pricing is usually quoted by the field supervisor after a phone consultation. Angie's List Clients receive a $20.00 discount. These discounts may not be used with any other coupons or offers, with the exception of a referral coupon, referral account credit, or an Angie's List Honor Roll Coupon.