Founded 1985 • With Angi since May 2001
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This reviewer retained an attorney and even though mediation was scheduled, sent in this second review after an initial review in January 2014. The facts are well documented and verified as follows: The backyard was essentially a ditch/bog when property was purchased in February 2013. (Pictures available) The desired result was a back yard with a lawn that could be played in. We remediated the situation by bringing in 12 tandems loads of topsoil, adapting an existing irrigation system, and sodding the entire lawn. Upon completion of the project on June 21st, I volunteered that our company would aerate/seed in August 2013 at no charge because sod installed that late in season might not endure summer humidity. Over the course of the summer we corresponded multiple times in response to various questions. One of his replies on August was" The cutting went fine..... I was pleasantly surprised with the backyard firmness." We performed the aeration/seeding as promised in August 2013 with successful results, along with additional topsoil dressing as needed. We did not bill this additional work. On October 2, I visited the site again in response to claims that the lawn looked terrible; standing there as some minor problems were pointed out I was asked to consider resodding the whole backyard, noting that sod was better than seeded lawn. I replied the grass was coming in nicely and did not warrant replacing. In December 2013, the situation took on another dimension, when I was called about standing water in the backyard from a rain two days earlier (actually the weeks prior and after were rainy as well). The entire backyard was somewhat wet because of seasonal sunshine(lower in sky), above normal rain in December, and lower temperatures. This in addition to three tall houses and trees blocking the sun. Specifically, the sumphole at the top of the yard had water in it; I offered that this could be piped out, but it had no bearing on a dry lawn. His answer was "Piping the water out is not fixing the problem." After which in the same email he stated "Also as we said from the beginning, there should be some type of underground drainage system to move this water through". My professional opinion and that of a third party professional is that water is draining off 98% of the lawn; however because of lack of direct sun and excess rain, it is taking much longer to dry than he would like. (pictures also available)Service Provider Response
We thank our client for taking the time to issue this report. It is our desire to perform all services in a professional and timely fashion. The good words from a pleased client are very inspiring and appreciated.Phone
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235 W LIDDELL ST
Charlotte, NC 28206
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