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STONE SERVICES INC HEATING COOLING ELECTRICAL
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Stone Services Inc. is a full-service heating and cooling Chapel Hill company. We also do electrical wiring. We provide design, service, repair and installation of Heating Cooling systems. We can offer you a wide variety of electrical services, such as wiring individual rooms, entire houses, hanging ceiling fans or lights and solving problems related to electrical issues. In order to serve you better, our technicians are clean, courteous and uniformed. Our trucks are well stocked with supplies to provide you with a fast and reliable service call every time. We are also locally owned and operated.
Business highlights
Emergency services offered
39 years of experience
Services we offer
Air conditioning, Heating, electrical. We service sell and repair all makes and models. We also offer all types of duct cleaning and duct sealing.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.250 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 12% | ||
| 2% | ||
| 12% | ||
| 8% |
Showing 1-25 of 50 reviews
Marsha C.
Feb 2017
Stone Services Inc. charged me $475 for a $143 part; more than three times up-charge on this one small part. To be exact a 332 % mark-up. Total rip-off! I know the price they paid for the part because I saw their supplier's invoice for $143 taped to the part's shipping box. I also later priced the part number on line and I, as a private individual, could purchase that same part for $158 which included shipping. In addition, I also paid $89 for diagnostics fee, plus a $133.50 labor charge to install the part (took less than 30 minutes to install) and $35.62 tax. I called this company 3 or 4 times before I was able to speak with someone in charge, Pam Stone, a very disagreeable woman that could care less about customer complaints ... she said she didn't need me, a new customer, as they already had enough old repeat customers to fall back on. I would not use nor recommend anyone else to use this price gouging company. I will find a different company to work with in the future.
Susan G.
May 2016
I since found the attic HVAC unit FULL of water, (approximately 10 gallons) and about to rise to the top of the pan. When I called they dismissed it and said "a technician would call me back" with no estimated time frame, then hung up as I was asking another question. I called them again and asked to talk to someone else and was connected to Pam Stone (owner). She was belligerent and extremely rude, to the point where I asked her to stop yelling. She responded, this is not me getting angry. I explained how much water was in the pan and it could overflow into the ceiling of my bedrooms. She said all of her technicians are dispatched for the day and she was unsure when she could have anyone come over. I explained I would have someone take care of the water and fix the drain pipe and expect her to be responsible. She scoffed and stated I can call anyone but I would be responsible for the payment.
The technician did call and he explained the issue and what he did. The technician was very business-like and courteous. The actual service and appointment went smoothly. However the stress and being yelled at by a service provider is not acceptable. I would not use this vendor nor recommend anyone to use them. Perhaps the owner had a bad morning, but in no way do I expect the customer to feel belittled and yelled at.
The technician did call and he explained the issue and what he did. The technician was very business-like and courteous. The actual service and appointment went smoothly. However the stress and being yelled at by a service provider is not acceptable. I would not use this vendor nor recommend anyone to use them. Perhaps the owner had a bad morning, but in no way do I expect the customer to feel belittled and yelled at.
Thomas W.
Nov 2015
Took a little over an hour, despite light rain. came within 2 days of rquest for service.
Lawrence W.
Aug 2015
unknown
Shari R.
Jul 2015
.
Carla M.
Feb 2015
I believed they were supposed to pay for the fixing but at the end I was the one doing the paying. At least they should have given me a discount. They were not prompt and they were irresponsible.
Carla M.
Feb 2015
I was not happy because they did not refund my money. There was a lot of heat coming from the battery . I had to pay 5000 dollars to buy another unit. However, the director did come to inspect and they did some corrections in the work.
B H.
Jan 2015
I think they did a thorough job as far as on the like side. I thought they were expensive on the dislike side. They looked at each of the units and documented the branded unit as well as the date of manufacture.
Response from STONE SERVICES INC HEATING COOLING ELECTRICAL
"Just to clarify, the service the customer is referring to was for an HVAC inspection for the sale of this property. Our technician spent two (2) hours thoroughly inspecting two (2) units. The customer was charged our regular hourly rate of $89 per hour, for a total of $178. At the end of the inspection the customer received detailed notes regarding the two (2) units and our recommendations, see below: Checked electrical, running operations, refrigerant pressures, safeties, manifold pressures, ignition controls, exhaust, temperature splits, condensate drains, and overall condition of upstairs and downstairs systems. Downstairs system is running normally for both heating and cooling. Furnace is a 2010 model and compressor is a 2007 model. The coil and a/c do match with furnace. Only concern with system is return duct work for basement is crimped in a manner that would impede airflow. Upstairs system is running normally for heating. For cooling the temperature split is not within normal ranges. Believe this is from older coil not matching up with furnace and restricting airflow. Condensate drain for a/c is also not draining properly, water is backing into coil drain pan and overflowing into duct work and draining through condensate pan's drain. Condensate pan is holding water as well as return duct work. This issue needs to be resolved to prevent mold and mildew. Furnace is a 2004 model and compressor is a 1996 model. We do recommend replacing a/c and coil due to age, efficiency, and compatibility. To the customer, thank you for your review! We appreciate your business!"
Andrew S.
Jan 2015
Technician arrived on time and completed the job quickly. After asking if I had any concerns about the performance of the furnace, he replied to my suspicion that the heat exchanger might be cracked by explaining how it works and that the orange flame symptom I was describing was due to dust/dirt and not a crack.
Response from STONE SERVICES INC HEATING COOLING ELECTRICAL
"Thank you for your review of our company! We appreciate your business!"
Eliza F.
Jan 2015
This company is untrustworthy, and I would not recommend them to anyone. Although the work was competent, the price turned out to be ridiculously unfair. I had previously hired Stone Services in the summer of 2014 to do some work at my new house, on the recommendation of my realtor. Everything went fine, so I called them again in October to remove an electrical outlet in my laundry room and create a connection for my new gas stove (I already had gas service to the house, just not to the kitchen). Their employee, whom I knew from his work last summer, gave me a verbal estimate that the two jobs together would cost about $530, which I thought sounded fine. Because they had earned my trust with the work last summer, I made the mistake of believing what this man said and not requesting a written estimate. He charged me $221.54 to do the electrical outlet (which I paid) and then returned on October 14 with a couple of other guys to do the gas line. I was present during the entire time they were working at my house, and nobody ever said anything about the job being unexpectedly difficult, or taking longer than expected, so I was completely astonished to receive a new bill for $670, bringing the total charges to $871.54. This is close to twice the estimated amount, and completely unreasonable for the work that was done. I certainly never would have agreed in advance to such a ridiculously high price. I immediately called and talked to the manager, Jamie, about the new bill, and she said she would look into it. I didn't hear anything further until I received a second bill for $670 (dated December 24) threatening me with a collection agency if I refused to pay. I called again, and Jamie insisted that the charges were fair and refused to make any changes. I have filed a complaint with the Better Business Bureau. Never in my life have I been ripped off by a service provider to this extent, and I want to warn everyone else to avoid hiring Stone Services and being ripped off like I was.
UPDATE January 19, 2014: I have been pursuing a resolution to this problem through the Better Business Bureau online complaint resolution process. As a point of fact, nobody at Stone Services suggested that the $530 estimate was only for the gas line until we were in the BBB complaint process. While Stone Services and I have negotiated a slightly reduced price for the work, the manager is also demanding that I remove this review from Angie's List, or else she will send the whole bill to collections. This is entirely unreasonable. I am confident that Angie's List members can judge for themselves when they read both sides of an account about a disputed bill.
UPDATE January 19, 2014: I have been pursuing a resolution to this problem through the Better Business Bureau online complaint resolution process. As a point of fact, nobody at Stone Services suggested that the $530 estimate was only for the gas line until we were in the BBB complaint process. While Stone Services and I have negotiated a slightly reduced price for the work, the manager is also demanding that I remove this review from Angie's List, or else she will send the whole bill to collections. This is entirely unreasonable. I am confident that Angie's List members can judge for themselves when they read both sides of an account about a disputed bill.
Response from STONE SERVICES INC HEATING COOLING ELECTRICAL
"At the time of the service call for the electrical work in the laundry room, [Member Name Removed] asked for and received a rough estimate to run new gas piping for a new gas stove in the kitchen. Maybe she was confused since the estimate for the gas stove was given to her at the service call for the laundry room; regardless, she is mistaken about the estimate including both jobs. The verbal estimate of $530 was for the work for the gas stove only, and did not include the electrical work in the laundry room. This is evidenced by the fact that she was billed for the electrical work in the laundry room separately; if each job (laundry room and stove) had been included in one estimate to be performed as one job she would have received one bill. If she thought, as she states, that both jobs were to be included in one price, why did she pay the bill for the electrical work without any questions or concerns as to why the gas piping wasn’t included or why she was receiving a separate bill? It wasn’t until she received the bill for the gas piping that she decided that the estimate was for both jobs and called to complain about the price. [Member Name Removed] did call our office in October and again this week, and it was explained to her, just as it has been explained here, that the estimate she received was for the stove only. It was also explained to her that the estimate she received, was just that, an estimate, which by definition is a guess, not a final price. At no time during either conversation did she offer to pay a portion of the invoice (even, at the very least, the portion that she acknowledges that she owes) or request to make payments. She simply stated that she absolutely would not pay her bill and tried to intimidate the office manager into erasing the bill by threatening Stone Services with negative reviews on Angie’s List and with the Better Business Bureau. It is unfortunate that [Member Name Removed] feels that she can use intimidation and threats to get out of paying a bill that she clearly owes; however, we stand behind our pricing and the services we perform. Stone Services prides itself on providing fast, friendly, high quality service at reasonable prices, and in return all we expect is prompt payment for our services from our customers. While we make every attempt to provide our customers with an accurate picture of how much our service will cost, an estimate is simply a guess, and the final price cannot be determined until the work has been performed. Additionally, if a customer would like a formal written proposal (which [Member Name Removed] did not ask for) we are happy to provide one, and happy to honor that proposal. We thank [Member Name Removed] for the feedback and the opportunity to respond; and we welcome her to find a different company to work with on further projects and hope that she will not have difficulty paying her bills in the future."
Andrew L.
Nov 2014
I purchased this service through a "BigDeal", so there was confusion who should make the first contact . After waiting about a week for a call, I called the contractor and scheduled the service the following week. The contractor arrived on time and spent about an hour carefully evaluating the HVAC system. He then called me to tell me the condition of the system. Based on the age of the system, he asked if I wanted a quote to upgrade it. I said I would like to defer until next summer. There was no push to sell a new system.
Charles L.
Oct 2014
Everything went very well. We have greatly enjoyed the increased comfort of the new systems, and they have been dramatically more efficient that the old ones. The people who work for Stone Services are very well qualified and hard-working. They have given us better service than we have ever had on servicing and at a reasonable price. They continue to service the system.
Valerie W.
Sep 2014
They were fine. I used the Angie's List messaging tool and scheduling was fine. They were easy to work with.
Laura M.
Jun 2014
Promply came out to our home to give us an estimate, and answered all my questions. Went out of their way to send information from consumer reports to help me with my decision. arrived promptly, extremely polite sevicemen, cleaned up, wore covers on their shoes when in our home. answered all my questions during installation.
B H.
Jun 2014
STONE SERVICES INC HEATING COOLING ELECTRICAL did a thorough job of inspecting the two furnaces and the two AC units within the home. They provided specific ages of the units, along with recommendations for upgrades/repairs that they deemed necessary.
Kevin B.
May 2014
They were professional and knowledgeable. They do a great job.
Eleni R.
May 2014
..
Mary R.
May 2014
I haven't had them back, and I wouldn't. It took a while to set it up, and I felt like they were pushing for their services, and their prices were higher then other companies that I had checked with. They had priced out a new gas fireplace for me, and they told me that I would have to rip the entire wall down, and bring down the chimney, and their price was $2500 more than the other company that I went with. The work that they did was fine, and the interaction with them was okay.
William B.
May 2014
It worked out very well.
M-L R.
May 2014
Stone Services Inc Heating Cooling Electrical was excellent. They came, for example, one night one a Saturday night when I couldn't get any help at all and I was without heat, the owner and his son came by after hours and didn't charge anything extra for it. It's little things like that that mean a lot.
Alexander A.
May 2014
They've been fantastic. We have a service contract with them and they are very good. They are really reliable and always come when they say they are going to come. They don't give you a window; they give you a time which is very good.
LisaCaitlin H.
May 2014
It worked out just fine.
Joseph J.
May 2014
They were very good; excellent. I thought the price was more than fair and the gentleman and his son were very professional. They were outstanding. They were very responsive and they talked about being on Angie's List and asked me to please provide feedback. They provided excellent service and were very good.
Shari R.
May 2014
..
Janice W.
May 2014
That was fine and they showed up on time, the prices were fair and they did what they were suppose to do. They were also courteous and clean.
Licensing
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FAQ
STONE SERVICES INC HEATING COOLING ELECTRICAL is currently rated 4.2 overall out of 5.
STONE SERVICES INC HEATING COOLING ELECTRICAL accepts the following forms of payment: CreditCard
Yes, STONE SERVICES INC HEATING COOLING ELECTRICAL offers free project estimates.
No, STONE SERVICES INC HEATING COOLING ELECTRICAL does not offer eco-friendly accreditations.
No, STONE SERVICES INC HEATING COOLING ELECTRICAL does not offer a senior discount.
Yes, STONE SERVICES INC HEATING COOLING ELECTRICAL offers emergency services.
No, STONE SERVICES INC HEATING COOLING ELECTRICAL does not offer warranties.