STONE SERVICES INC HEATING COOLING ELECTRICAL

Stone Services Inc. charged me $475 for a $143 part; more than three times up-charge on this one small part. To be exact a 332 % mark-up. Total rip-off! I know the price they paid for the part because I saw their supplier's invoice for $143 taped to the part's shipping box. I also later priced the part number on line and I, as a private individual, could purchase that same part for $158 which included shipping. In addition, I also paid $89 for diagnostics fee, plus a $133.50 labor charge to install the part (took less than 30 minutes to install) and $35.62 tax. I called this company 3 or 4 times before I was able to speak with someone in charge, Pam Stone, a very disagreeable woman that could care less about customer complaints ... she said she didn't need me, a new customer, as they already had enough old repeat customers to fall back on. I would not use nor recommend anyone else to use this price gouging company. I will find a different company to work with in the future.

I since found the attic HVAC unit FULL of water, (approximately 10 gallons) and about to rise to the top of the pan. When I called they dismissed it and said "a technician would call me back" with no estimated time frame, then hung up as I was asking another question. I called them again and asked to talk to someone else and was connected to Pam Stone (owner). She was belligerent and extremely rude, to the point where I asked her to stop yelling. She responded, this is not me getting angry. I explained how much water was in the pan and it could overflow into the ceiling of my bedrooms. She said all of her technicians are dispatched for the day and she was unsure when she could have anyone come over. I explained I would have someone take care of the water and fix the drain pipe and expect her to be responsible. She scoffed and stated I can call anyone but I would be responsible for the payment. The technician did call and he explained the issue and what he did. The technician was very business-like and courteous. The actual service and appointment went smoothly. However the stress and being yelled at by a service provider is not acceptable. I would not use this vendor nor recommend anyone to use them. Perhaps the owner had a bad morning, but in no way do I expect the customer to feel belittled and yelled at.

Took a little over an hour, despite light rain. came within 2 days of rquest for service.

I was not happy because they did not refund my money. There was a lot of heat coming from the battery . I had to pay 5000 dollars to buy another unit. However, the director did come to inspect and they did some corrections in the work.

I believed they were supposed to pay for the fixing but at the end I was the one doing the paying. At least they should have given me a discount. They were not prompt and they were irresponsible.

I think they did a thorough job as far as on the like side. I thought they were expensive on the dislike side. They looked at each of the units and documented the branded unit as well as the date of manufacture.

Technician arrived on time and completed the job quickly. After asking if I had any concerns about the performance of the furnace, he replied to my suspicion that the heat exchanger might be cracked by explaining how it works and that the orange flame symptom I was describing was due to dust/dirt and not a crack.

I purchased this service through a "BigDeal", so there was confusion who should make the first contact . After waiting about a week for a call, I called the contractor and scheduled the service the following week. The contractor arrived on time and spent about an hour carefully evaluating the HVAC system. He then called me to tell me the condition of the system. Based on the age of the system, he asked if I wanted a quote to upgrade it. I said I would like to defer until next summer. There was no push to sell a new system.

Everything went very well. We have greatly enjoyed the increased comfort of the new systems, and they have been dramatically more efficient that the old ones. The people who work for Stone Services are very well qualified and hard-working. They have given us better service than we have ever had on servicing and at a reasonable price. They continue to service the system.

They were fine. I used the Angie's List messaging tool and scheduling was fine. They were easy to work with.

Promply came out to our home to give us an estimate, and answered all my questions. Went out of their way to send information from consumer reports to help me with my decision. arrived promptly, extremely polite sevicemen, cleaned up, wore covers on their shoes when in our home. answered all my questions during installation.

STONE SERVICES INC HEATING COOLING ELECTRICAL did a thorough job of inspecting the two furnaces and the two AC units within the home. They provided specific ages of the units, along with recommendations for upgrades/repairs that they deemed necessary.

They were professional and knowledgeable. They do a great job.

I haven't had them back, and I wouldn't. It took a while to set it up, and I felt like they were pushing for their services, and their prices were higher then other companies that I had checked with. They had priced out a new gas fireplace for me, and they told me that I would have to rip the entire wall down, and bring down the chimney, and their price was $2500 more than the other company that I went with. The work that they did was fine, and the interaction with them was okay.

That was fine and they showed up on time, the prices were fair and they did what they were suppose to do. They were also courteous and clean.

I had a very positive experience with them. I would give them a god recommendation to others.

They were very good; excellent. I thought the price was more than fair and the gentleman and his son were very professional. They were outstanding. They were very responsive and they talked about being on Angie's List and asked me to please provide feedback. They provided excellent service and were very good.

It went great and Mr. Stone didn't charge me a dime because of the nature of the malfunction (It was my fault). He gave me some great tips on how to keep this from happening again. (Namely, don't set the unit lower than 72 at the most) He also provided some great insight on how the system works and told me what signs to look for in the future. This is the third year in a row that we've used Stone Services and we'll continue to use them because of their friendly and personal way of doing things. The system that we have has been on its last leg for the past three years and we end up having to have them come out every season to fix this or that. Even though I know I should just buy a new system and stop putting band aids on my current one, these guys have never made me feel pressured into buying a new one. Instead, they continue to help us find ways of maintaining what we currently have and keeping it running at its highest capacity. The service technicians are always friendly even if its their last call of the day. Mr. Stone seems to employ professionals who really enjoy the technical and specialized nature of what they do for a living. You can tell it each time they come out, it's like they're geeking out on a hot rod or something. They genuinely seem to have a passion for their work. I would definitely recommend Stone Services to anyone in the area.

The technician was on time and the work was performed in a professional & timely manner.

HVAC is ready for the summer season, all good there. Light fixture needs replacement parts, still working with suppliers to obtain them for follow up service.

They came on a Saturday and finished the job quickly and quickly!

Our furnace failed in December, 2007 and we were referred to them by a friend. This happened about 1-2 weeks before Christmas so we were quite anxious to get a new furnace installed as quickly as possible. We contacted them and they responded in a timely manner and were able to install the new furnace immediately. We have been quite pleased with the furnace and have continued to maintain a service contract with them since that time. The technicians that have provided the maintenance have always been very courteous and friendly, and always willing to answer any questions that we might have. We would definitely recommend them based on our experience and continued service.

Pretty nice people especially the assistant Heather. Hired them to replace a furnace in the attic. The actual furnace install went smooth; however, the initial discussion noting an option to perform gas pipe bonding became a sticking point later. It was mentioned that I should consider this bonding service given my type of gas line. Miscommunication took place as I thought they'd add this to their service since I didn't really know what it was, and they thought I'd take care of it with the electrician I had (even though I clarified the electrician would only be on site a few hours). During the install I noticed it did not take place and thus the miscommunication on our understandings. Nevertheless, a couple weeks later I decided to have Stone Services perform the bonding. They promptly came out and attached the bonding, drilling into my slab and damaging bathroom tiles in the process. Mistakes happen and they fixed a week later. However, a second mistake was noticed by a certified electrician on site for other work. The electrician noted that the bonding was egregiously wrong as they spliced multiple pieces of copper together rather than one continuous piece. Since this was in the crawl space I would have never known. I brought this to the attention to Stone services which they came out promptly to fix. Stone Services then saw it fit to remind me of the initial conversations on bonding, they were just trying to help (as if I was suppose to thank them for incorrect work) and assure me that millions of homes don't have this bonded....which somehow was suppose to make it okay that the work performed and I paid for was incorrect. In the end, the issues got resolved and mistakes happen, but I could have done without their last few email communications.

Their price value was great. They had very competitive pricing, quality equipment and good responsiveness. Their staff is friendly. They were on time. They worked quickly and got the job done. It turned out great. They had the work inspected by a local inspector and when he had one change that he wanted them to make, they came back to tell us immediately and made the appropriate adjustments. They did that within my schedule without any issues. I would use them again.

They came out to complete a second opionion. He came out with a carbon monoxide detector. He came out and let us know that their was no issues. He also let us know that some of wiring was incorrect. He was great and we had a great experience. He explained things, and was honest and showed a lot of intergrity.