Bud Matthews Service & Building Co Inc

So far, so good.

Okay but way too expensive.

I have used them before and they always show up on time. They are courteous,professional and thorough.They advised me of a problem and were back the next day with the part to complete the repair.

I was desperate to find someone. I found him on Angie's List, I believe. He was very prompt and professional and had a great sense of humor as well. He was also realistic, telling me he didn't know how long my refrigerator would last, but he did extend the life of it.

First of all, we asked them to give us an estimate and provide a timeline for the work. We have added a few things to the job, but nothing major. They estimated that the work would take about 2-3 weeks but it has been about 2 months now and the work is still not completed. I can understand it taking an extra week or so due to our additions to the work, but another 4-5 weeks is excessive. I have been trying to get a hold of my project manager, Todd, so he can keep me in the loop as to what is going on but he has been fairly non-responsive and every time I ask him to do something he says he'll take care of it but it never seems to get done. Most recently we were having them rebuild our deck. Initially Todd said the labor would be between $1500 and $2000 but I received the invoice today and it was close to $3000. They are still not quite finished with the deck and I was looking at their work and noticed that there are gaps in the railings and some of the boards are already splitting because they were installed incorrectly. We had also asked them to replace the mantle above the fireplace and the mantle he created ended up splitting on him and he told me they weren't going to be able to do the work. It seems like there is always something going wrong with the work and I even called the owner, Bud, and he didn't really seem to care about the problems.

It came out great. He let me watch him do the work in case I ever wanted to do it myself. The price was reasonable and he did the job in a short amount of time, about 2 1/2 hours.

The technician was on time and thorough. He got it working quickly. He was very helpful talking generally about dryers and thinking through our next purchase (when we need it). Only concern was the cost for replacing a $20 part, but that's pretty standard.

The guy showed up and was okay, but was supposed to get back to me. When I contacted them, they told me that I needed a part that was not available. I was able to get the part myself online, however, which they were unable to do. Since they could not even find a part, I would not use them in the future.

They set up an appointment quickly, were on time, and very efficient. Will hire again with no hesitation.

They were responsive and they were busy like everyone else. They were very pleasant and as sociable as any repair guy is going to be. I wouldn't hesitate to use them again. He corrected the problem, he was knowledgeable, and it was fine. It worked out well.

After $1,200 in expenses, we still did not have a working A/C unit. Another company, Flynn Bros., subsequently solved the problem in minutes. Apparently there was a simple leak that was shorting out the A/C circuit board. They simply reattached the leaking pipe. Problem solved.

Our dryer worked but provided no heat. We called another repair company and got an appointment 1 week in the future. We looked up Bud Matthews on Angie's List. They came the next day, on time. Two guys performed the work in about 30 minutes. They were very nice, very professional. They even swept up after they were done! I paid with my credit card. And they gave us a 90-day warranty on the work.

This was the first big project that I did in my new home. This company was recommended by my realtor who did a lot of business with them. When they did the estimate I told them that I wanted an energy efficient water heater. This being my first project I was not sure how things worked. I asked if I should pick something out or if he had choices etc. Bud said he knew what would be good for me and that was that. The installation went fine, but when I came home to see the finished project, I saw the energy star label on the water heater and was upset. It said that this water heater was less efficient than others. I called Bud and he didn't explain why he chose that water heater, but said he would put in a different one for free if I really wanted, but that I would have to pay for it. He never explained why he chose that water heater. I really didn't want to have more work done, so I did a lot of research on water heaters. I found that this was reasonably efficient compared to others, but not the best in it's class. So I stuck with the water heater.

I have been very impressed with them. I have used them two or three other times. They seem to be a source to come and take care of numerous little things as well as larger items. They came and do an estimate and then they send people out to do the work.

The installation was a disaster. It was not properly installed, I had to call the State of NC Consumer Protection Agency, they sent inspectors and ultimately required this company to make corrections. They were rude, in addition. Following the installation, he returned to do a repair and charged me $500 for one less than an hour's work "because it was on a Sunday." I would never use them again.

We called at 8:00 the morning after a holiday. They were able to give us their first morning appointment the following day (due to gas prices they currently service different cities on different days). They arrived early within the scheduled 8:00-9:00 slot, and had the washer fixed within a half hour. He cautioned us that the replacement part would be more sensitive than the original to opening the lid during a cycle, which was a habit I will need to break and I appreciate him providing the education to keep this from recurring. On request, he also provided his perspective regarding repairing this top-loader washer versus buying a front loader. We especially appreciate him tolerating the 85-pound retriever who thought his being on the floor was an invitation to play. This was my first Angie's List contractor. I am well pleased with the information the list provided that allowed me to select him, and very pleased with the contractor's service.

Excellent service. Arrived on time, diagnosed the problem quickly. They did not have the exact correct rollers for our model but did a temporary repair and returned after getting the correct part. Steve was on time and efficient for both visits. He had a courteous and friendly manner.

Just fine. They came when they said they would. They explained the options and costs.

I called for service at 7:45am, spoke with Jeff and Jeremy, the repairman, arrived at 8:30am to look at our water heater. This was the first time we had used their services. Jeremy quickly determined the problem, explained it and replaced the upper and lower thermostats. The company was courteous, responsive, and efficient. We are very pleased with the experience.

We have used this company for over ten years now. We buy appliances, central air conditioners, and furnaces from them. We keep going back because of the excellent service we always receive from them. We have never had a problem. We always get a fair deal. I don't recall what we paid for the furnace.

On time, polite, clean. Trip fee $35 plus hourly minimum of $85. I'm looking elsewhere the next time.

The technician, Steve, was very good. He provided good service. The work was performed professionally and efficiently.

VERY nice guy did the work, He knew his stuff, and was very professional all around. However, I feel I was WAY overcharged on this and a couple of smaller jobs done by Bud Matthews' company.

THE QUALITY CRAFTSMANSHIP IMPRESSED ME. I HAD AN IDEA AND THEY HELPED ME PERFECT IT. I WANTED HAND DRIVEN NAILS AND THAT IS WHAT THEY DID. THE OWNER CAME TO MY HOUSE AFTER IT WAS FINISHED TO MAKE SURE I WAS SATISFIED. I AM VERY HAPPY WITH IT.

THEY ARE VERY RELIABLE. THEY DO EXCELLENT WORKMANSHIP. THEY WERE VERY POLITE AND VERY CLEAN. I WOULD CALL THEM AT ANY POINT IN TIME FOR OTHER SERVICES BECAUSE THEY ARE VERY EXPERIENCED.