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Step By Step Remodel

General Remodeling, Concrete Pouring and Repair, Patios,

About us

Full Service Remodeling Business for Residential and Commerical work.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

From top to bottom and inside out, we offer full service remodeling & repair work.

Services we don't offer

HVAC/ heating and cooling

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

3.630 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
17%
3
7%
2
17%
1
27%


Rating CategoryRating out of 5
quality
3.9
value
4.2
professionalism
3.8
responsiveness
3.9
punctuality
3.9
Showing 26-30 of 30 reviews

Norman H.
07/2014
1.0
remodeling
  + -1 more
Vendor did not return calls.
Description of Work: .
Rating CategoryRating out of 5
$599

Response from Step By Step Remodel
We are happy to have you as a customer. After discussing your job details and deciding to complete the work with us after you were refunded. We greatly appreciate your business and look forward to keeping you as a customer for life!

Amish S.
07/2014
3.0
concrete repair
  + -1 more
This doesn't seem right.
Description of Work: I thought the fine print was clear, but when contacted by the company was told they would need to quote me even if I wanted exactly what was in the description.
Rating CategoryRating out of 5
$599

Response from Step By Step Remodel
I am sorry that you are unhappy with the process our company follows. However due to difficult access, incline and other changes a project can often change. We like to be upfront from the beginning and let everyone know what to expect. We cannot do that without first looking at the project site and going over what you want. While 100 sq ft may be exactly what you want many other factors go into laying concrete. We offer a warranty unlike any competitor for 10 years against cracking or damage. We have to be sure that the area is free and clear will withstand that length of time. Often price shopping customers do not fully understand the scope of work they are looking to complete. In the future when you purchase a deal or package or special offer it may help to fully discuss the project before asking for a refund. There may not have been any additional charges for your project but we cannot answer that for you without first looking at your job site and discussing the details of the project with you.

Swen W.
07/2014
5.0
remodeling
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Isabel S.
06/2014
5.0
remodeling
  + -1 more
unknown
Description of Work: Removed paneling in family room 16'24' and replaced with sheet roc. Replaced all trim and painted ceiling and walls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,700

June S.
05/2014
2.0
remodeling
  + -1 more
unknown
Description of Work: knocked down wall between living room and kitchen, leveled floors, laid new wood floors, built cabinets, painted, built screen door, and broke a lot of stuff that was working at the start of the project, ie: furnace, aquarium, amplifier, dishwasher. They had to re-lay the floor, but its buckling anyway, I had to haul their trash away in my trashcans. I had to chuck out all their left over debris, and they still havn't completed the project. He did not write anything down and measured with his feet. He turned up when he felt like it, and did things the way he felt like doing them. End result is nice, good carpenters and painters, but I have a random hole in the kitchen floor where he thought an air return should have been. In desperation I had to hire professional heat/cooling team to replace the furnace he had installed which they could not make work. No compensation from him for their bum furnace.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$16,000

Response from Step By Step Remodel
Dear [Members Name], Unfortunately you hired a contractor for your heating solutions and that was not our company or affiliated with our company. I believe you are aware that slander is against the law. I want to also note that after feeling sorry for you while doing work to remodel your kitchen we provided our own space heaters to you so that you were not without heat during the blizzard weather we had. I and my newborn daughter were left in our home with little heat due to our generosity to try to help you with the matter. The heaters were not damaged by us. You should ask however that your boyfriend not touch electrical issues you have without a permit or license. This may be the cause of your problems. It seems every time he comes into town you have more electrical problems. After attempting to resolve many times I feel that you are looking for a free ticket to fix a problem not created by step by step remodel. We in good faith asked many times that you resolve this issue with the actual contractor as we were not the contractor involved in this. It was very clear that we do NO heating and cooling work and all heating and cooling needs would be handled by your own contractor. It is a shame that you feel the need to put blame on our company where blame is not due. I wish you all the best in your future endeavors. Hopefully you can get your contractor Benito Torres for the heating unit to resolve this issue for you as I know that it can be very frustrating.
    • 1
    • 2(current)

Contact information

1111 Evans Road, Cary, NC 27513

http://www.stepbystepremodel.com

Service hours

Sunday:
10:30 AM - 2:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:30 AM - 2:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

General Remodeling,
Concrete Pouring and Repair,
Patios,
Concrete Driveways,
Decorative Concrete,
Basement Remodeling,
Sunrooms and Patio Enclosures,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Pressure Washing,
Plumbing,
Handyman Services

FAQ

Step By Step Remodel is currently rated 3.6 overall out of 5.

Sunday: 10:30 AM - 2:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 10:30 AM - 2:00 PM

Step By Step Remodel accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Step By Step Remodel offers free project estimates.
No, Step By Step Remodel does not offer eco-friendly accreditations.
No, Step By Step Remodel does not offer a senior discount.
Yes, Step By Step Remodel offers emergency services.
Yes, Step By Step Remodel offers warranties.
Step By Step Remodel offers the following services: From top to bottom and inside out, we offer full service remodeling & repair work.
HVAC/ heating and cooling

Contact information

1111 Evans Road, Cary, NC 27513

http://www.stepbystepremodel.com

Service hours

Sunday:
10:30 AM - 2:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:30 AM - 2:00 PM