Founded 2006 • With Angi since August 2012
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
yes
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 30 reviews
Leisa B.
03/07/2016
Gena J.
01/23/2016
They did a good job on the concrete and I paid extra for two coats of ceiling and they only did one coat. They said they did the next coat but they never did. I put something on the sidewalk and it was never moved. They didn’t complete the service so I would not use them again. I would tell some to monitor their steps when using them.
Description of Work
They did the sidewalks.
Category
concrete repair
James C.
09/30/2015
The only thing that I don't like about it and I don't know if it's the kind of concrete they used or what they did, but it always gives up dust. I was just sweeping in there today because we put it in our crawlspace. When I get some mud or something, I have to sweep it out and when I do, it continues to sweep off cement dust. It's not like in my garage where I have cement and we didn't seal our garage. I thought maybe it was just because it was new that it kept doing that, but it is continuing to do that. I think we have to seal it. I didn't seal my driveway and garage. I don't if it was how they finished or the kind of cement they used. It's not out in any weather, but it continues to be dusty. Generally, it was a good experience. I don't know what to compare it to with regards to price. They came out soon right after we called them. I think they are pretty good with regards to their professionalism. It was level. It was fine. It was just that the dust thing is annoying.
Description of Work
They did a 10 x 10 concrete patio but it's under the house so it's covered.
Category
concrete repair, patios
Lesa B.
05/18/2015
unknown
Description of Work
Vendor did not make initial appointment. Finally got a quote for the work and the vendor missed a very important element. When I bought this up she (Emily) stated it would increase cost by $2,000.00 when I got the quote it was and additional $3,500.00. I told her in Feb. I did not trust her and I would like a refund. They will not respond to phone calls, emails, or text. Spoke to Angie's List and was told someone would call me, that was two weeks ago. Good evening Lesa! We can schedule you for the initial consult on June 6 after 3pm. Is this a good time for you? Emily Weidinger Step By Step Remodel 919-228-0014 Step By Step Remodel6/20/2014 Good morning Lesa, I know that you are out of town quite a bit and I understand that you want to cancel the appointment. Just give me a call at your earliest convenience to discuss! Thank you! Emily Weidinger Step By Step Remodel 919-228-0014 Lesa Brown6/21/2014 Sorry about the cancellation. This company is looking at my house and the lot next door. I will get back to you. Lesa Step By Step Remodel6/22/2014 Hi Lesa, I understand and that's no problem at all. I will follow up with you on Friday if I haven't heard from you by then. Thank you! Emily Weidinger Step By Step Remodel 919-228-0014 Lesa Brown8/19/2014 Emily, Your company has lied and stated you have been to my house and started work. You got a message from me that your person did not show up. You did not call me back or respond. At this point after looking at other simliar reviews I want a refund to I can get the work done. I am going to channel 11 news about this and I will write another review. Lesa 919-796-8387 Step By Step Remodel8/19/2014 Good morning Lesa, There was no misrepresentation of our work for you. You purchased a deal that was for 40 hours of time and stated that you could not get an appointment with us. However after many attempts to reach you we have been unsuccessful. I am sorry you are upset but before we can discuss further I will need to speak with you. When you have a moment to call me please do as I cannot reach when I call you myself. Emily Step By Step Remodel8/29/2014 Good evening Lesa! I will see you at 8:30an tomorrow morning. Thank you! Call me with anything. Emily Weidinger Step by Step Remodel 919-228-0014 Step By Step Remodel9/2/2014 Hi Lesa, I hope you and Osaze (sorry if I spelled incorrectly) enjoyed your weekend! I will be in touch and send over the estimate of costs for phase 1 shortly. Thank you again! Looking forward to all the plans for the future! Emily Step By Step Remodel10/9/2014 Good morning Lesa! Give me a call please. Need to talk about this weekend. Thank you! Emily Step By Step Remodel10/16/2014 I forwarded the email to you at lesalynnbrown@gmail.com. Call me with any questions or send me a text at 919-228-0014 or email at eweidinger@stepbystepremodel.com I had the basic notes and original estimate but I went ahead and transferred everything into the contract for work. Take your time to look through it all and we will discuss when you are available. Also I will be leaving Cary for 8 days to Pennsylvania to help my parents for the week. My father has battled Parkinson's for several years now and has reached a stage where he needs hands on assistance regularly. This week my mom asked for my help as she is going in for surgery tomorrow and will not be able to continue helping him until she recovers. I am still available to discuss any and all questions or concerns you may have so please feel free to contact me in the most convenient way for you! Thank you again for your advice and sharing how you feel. I do greatly appreciate it. You are of great value to us and any feedback is always welcome! Emily Step By Step Remodel10/16/2014 Contract for work attached. Copied to lesalynnbrown@gmail.com 10/16/14 @ 11:50am LesaBrownStepByStepContractorAgreement.docx LesaBrownStepByStepContractorAgreement.docx (158KB) Lesa Brown2/17/2015 Emily, I got the scope of work but no pricing. Please include pricing. Lesa Brown3/22/2015 Emily, please send my deposit back. We seem not to communicate well. I requested pricing the quote and I have not heard from you. I need to get my house done and I think I have been patient but now I need to move forward. Lesa Brown3/22/2015 Emily the first document I saw had scope of work but I did not see the prices. When we first spoke I wrote down the price you stated over the phone and it was $7,600. I identified the problem with the ceiling and you stated that would be another 2,000 dollars. Now this quote is close to 11,000. Lesa Brown 4/22/2015 Emily please call me. I really want to finalize our dealings.
Category
remodeling
Ronald M W.
01/13/2015
I really wasn’t pleased. Every time I look at the work, I am irritated. I blame myself for not shopping harder and for trusting Angie's List. He was a nice guy trying to support his family. But the skills were not there. He was cool and always very courteous. The end result was not pretty. I am just frustrated with it. I would not recommend him. I paid additional for doing additional work. He was friendly and cordial. The price was reasonable if it was a great job. He has to reschedule a number of times. He was professional.
Description of Work
I bought the Big Deal for Step By Step Remodel. He worked on our driveway.
Category
concrete driveways
Linda C.
11/10/2014
STILL waiting.
Description of Work
Nothing. I purchased this in May 2014. I had a couple of contacts with them trying to arrange a date for initial job site walk. I talked to him in early August via phone and, trying to be accomodating, I offered to let him set a convenient date the following week (when he would be in my area). Never heard back. I am still waiting for them to walk the job site and provide a final estimate so I can get this work done.
Category
remodeling
Service Provider Response
Dear [removed member's name], After receiving your message yesterday that you were ready and interesting to finally completing this project I called you. I never received a response or call back after that. You also stated in your message to us that you wanted to complete this work in December. I hope that we will be able to connect finally and get on the same page as there seems to be some confusion between the messages and your review posted with Angie's list. Angie's list is important for all customers as it acts as a real and true representation of customers experiences. However when there are details omitted from the reviews it can paint an image that is not accurate. As I stated in my messages before we would be more than happy to come by and take a look at the project site and discuss dates. Please let us know the next 3 best times for you and we will so what we can to accommodate you.Debbie P.
10/08/2014
unknown
Description of Work
I purchased an "angie's deal" to have some concrete work done to expand my drive way and fix cracked walkway. The work I needed done exceeded the sq footage of the deal, so I agreed to pay the additional amount as well as have drive way power washed and sealed. He was prompt to come out and give the quote (in May), but I wanted to work done the July 4th weekend because I needed to move plant/landscaping in the area the driveway was going. He called the week before the agreed upon scheduled date informing me cement would be here the next day - a week earlier than the date we agreed upon. I had to work late into the evening to move the landscaping that I had planned to have done by the agreed upon date. He gave no reason except that he had the concrete scheduled. | |Then, on day of cement pour, I marked the are we had agreed upon - he said that was more sq footage than he quoted and he would not have enough cement.. YET, he poured huge piles of extra concrete in my backyard as if it was a dumping ground for the cement. I had to call to have him come back and pick up the cement frames as well as the agreed (and paid for) power washing. I have yet to have the drive way sealed - but gave up on that. | |Overall - quality of the job was good, but the professionalism leaves a lot to be desired. Would not use again.
Category
concrete repair, remodeling, pressure washing
Stacey W.
08/22/2014
Fredy and his team were great. We gave him a few challenges with ever-creeping project scope, but he handled everything with grace, often giving us terrific deals on the additional work. The cost above was our final total, all said and done. Our house looks terrific, and we expect it will sell quickly due to Step by Step's expert efforts.
Description of Work
We were preparing our house for sale, and had a laundry list of items from a pre-listing inspection to go through, so I purchased a week of general contractor work from Angie's List for Step By Step.
Category
remodeling
Service Provider Response
Thank you for the opportunity! We are a small family owned business and we do our best to be sure that we keep our customers for life. I am thankful for your business! It was a pleasure working with you!Paola V.
08/22/2014
Thomas C.
08/18/2014
While they were here when they indicated they would be for the most part, they quoted on something they would not deliver. They would not honor the $1,200 value. It felt like a rip-off. I have had the Big Deal refunded.
Description of Work
We purchased the Big Deal for stonework for an outdoor patio.
Category
patios
Service Provider Response
Sometimes there is some confusion when it comes to our specials and how they work. We are sorry that you were not happy with the outcome as we try to do our best to keep our customers for life. However unfortunately there are those times when we cannot complete a project within the budget that is set by our customers. We can understand how this is frustrating as you envisioned a completed project and how you would enjoy it. We did our best to offer a fair and very competitive price for the work you wanted to complete. Thank you for giving us the opportunity to meet and discuss. We do value your input and thoughts.Lesa B.
08/02/2014
It took a while for us to set up an appointment due to my work schedule. We got a date for 8:30 am on a Saturday morning. I called the vendor at 9:30 to see where they were. He said there was and emergency and he could come around in an hour. He then called back and said he could not come until early next week. I told him this was not acceptable and he hung up. I call "Emily" who was so nice and left her a message and she did not return my call. I spent $1,500.00 on this deal and the situation to date has not been resolved.
Description of Work
Did not come out at all.
Category
remodeling
Service Provider Response
Hope to find a resolution for you. As we want all our customers to be happy and have a fantastic job in the end! We will keep working towards a resolution as your schedule allows.Shannon A.
07/16/2014
I purchased the Big Deal but never heard from the provider within the time listed in the terms. My experience has been that not hearing from a service provider up front foreshadows further communication problems, so I've opted to go with a more responsive company. I know that this is a busy time for contractors, but a quick email or call, even just to say that they will get back to you, is reasonable to expect.
Description of Work
.
Category
remodeling
Robert M.
07/13/2014
Made appointment for Saturday 7/5/14 at 2PM. Company did not show up and did not notify me they were not coming. Company phoned Monday and made appointment for Tuesday at 2PM which was kept. Measured for job which was larger than Angie's deal as expected. Quoted cement job, then added unexpected cost for "material delivery" not mentioned by Angie. Company listed things that would be done without extra cost that would otherwise be additional. I became uncomfortable with how often "additional costs" were mentioned. I felt rushed to commit and sign by both the company and by Angie. I did not feel that I was given enough time to evaluate the job by either party. I felt very uncomfortable.
Description of Work
.
Category
remodeling
Yvonne D.
07/04/2014
Since 26 June, I have tried to contact this company. Voice message on phone answering system; unable to leave a message; too many messages; not accepting more messages. Sent an e-mail to Emily Weidinger to see if they were still in business. No response. First meeting went very well. I am pleased with their professionalism and attention given towards my project. We will continue to work together through the completion of my project. I feel confident that we can work well together.
Description of Work
First time meeting to discussed work to be done. Very professional and clearly responded to my plans to have my driveway paved. Designed input with suggestions. Company has 1 project before mine. I understood that their company is small and they would work with me to complete my project.
Category
remodeling
Service Provider Response
[member name removed], I am sorry that you feel this way. We have corresponded several times on Angie's List messaging. If you would like I will contact Angie's list again to be sure that we are able to send and receive messages properly. As for the work you would like completed we are waiting to hear back from you on the best possible days to view the area you need finished. I will contact you in the next hour to discuss the best dates. If I cannot get a hold of you please feel free to contact us back at 919-228-0898 or 919-228-0014Peggy F.
06/27/2014
We were very satisfied with the work that Step-by-Step Remodel did for us. Everything was cleaned up after the cement was poured. Very very pleased. Thank you
Description of Work
They removed an existing sidewalk, then poured a new sidewalk to line up correctly with our new deck. Beautiful job! Freddie is the best!
Category
concrete repair
Steven W.
06/25/2014
Freddie arrived to do an estimate on the work we wanted done, but as yet there has been no estimate received and no follow-up.
Description of Work
Was late in returning request for contact, but there were family issues that excuse this.
Category
remodeling
Service Provider Response
Good morning [member name removed], Thank you for sharing your feedback. Yesterday afternoon I sent an estimate to your husband for review. Typically our response time is under 24 hours to any email or phone call and estimates are giving within 2 business days. Again as I have said before I apologize for our family emergency. I knew this would effect several of our customers on schedule to receive estimates. My family went through a very difficult times losing a family member unexpectedly. Please review the estimate received and let me know if there is anything else we can do for you. Hope that we will have great communication going forward and be able to help you finish your project timely and to your satisfaction. Your feedback is what keeps us learning and growing and building a stronger company for all our customers so thank you again! Emily Weidinger Step By Step Remodel 919-228-0014Heidi B.
06/18/2014
4/30/14 : I contacted Emily about an ad they had for concrete on Angies List. We scheduled an onsite inspection on where I wanted the driveway placed for 5/5/14 at 5:30pm. 5/5/14: Nobody showed up and no response to email or text 5/12/14: I was alerted they had a family emergency and sorry they missed the appointment 5/23/14: I rescheduled for them to return on 5/19/14 as I am home on Fridays 5/19/14:I received an email stating they stopped by and met with my wife at 7:30am and the price was $2400 instead of the $600 we spoke about. My wife had no idea I was even doing this. 5/21/14: COmpany confirmed the $2400 price and felt somethign was wrong as it differed from what we originally spoke about and they would stop by and flag so I could see. 5/29/14: They responded back to an email stating they would flag the next day I have never heard a response back to any more emails. It is extremely frustrating on how this worked out and that they just went silent. I guess the offer for the $600 was to get someone to call and then propose a much higher number and when I said no they quit responding. I hate to think that but it appears that is so. I attempted to contact as recent as yesterday with no response.
Description of Work
They were to stake the yard and confirm where a driveway pad was to be poured.
Category
concrete driveways, remodeling
Clark P.
06/17/2014
Fredy and his crew were wonderful to work with. They were able to start my project within a week from when we first spoke. Each morning they showed up on time and worked efficiently from 9-5. The tub and the tile work looks beautiful. They encountered some obstacles along the way, but were able to correct the issues on their own without bringing the project to a stand still. I would suggest giving Fredy and his crew an opportunity to earn your business before looking elsewhere. I know I already have some other projects in mind for Step by Step. Thank you for treating your customers well!
Description of Work
Demo'd bathtub, installation of new tub, plumbing & hardware for tub, tile wall installed, as well as 36" vanity installed.
Category
ceramic tile, plumbing, remodeling, home remodeling
Service Provider Response
Thank you Mr. [member name removed] for your kind words! We do appreciate your business and are happy to hear we have a customer for life! We really enjoy what we do and look forward to tackling future projects with you!Holly E.
05/29/2014
First they did not respond or contact me within the first three days. I then received an email the following Monday that they would meet me there at 11:30 am. I responded back that I would meet them there. I showed up that Monday, the 8th @ 11:30am. They no called no showed. I called them, until finally the called me back. I met with them on the 12th of May at 7:30 am and they said that they would send someone to come out and flag the area that was going to be poured with concrete around 6:30 pm. No one ever came out that evening to flag the area. I had tried to contact them every day since that time. It wasn’t until May 29th that I was able to contact them, they gave me different excuses as to why the work won’t be done: A family emergency, that no concrete is being poured until June, and then now, those they don't even service my area.
Description of Work
I purchased a Big Deal being offered by the service provider as a mother’s day gift. I was to have 100 yards of concrete patio laid down.
Category
concrete repair, patios
Service Provider Response
I am so sorry that you are not happy. As you stated in your review we did have a family emergency that required rescheduling your initial appointment. I understand that this unfortunately was unpleasant as was for several of our Angie's List customers. We are working hard to make amends to all our Angie's List customers that needed to reschedule for that. Our decision to move in a different direction was made when accusations and language used lead our working relationship to a halt. We stand by our customers and try in every way possible to provide quality customer service, superb workmanship and ask for feedback so that we may grow and learn for the future. When the deal was purchased we responded immediately, no more than 1 hour after your purchase, thanking you for your business. At the time we did not have access to your address and were unaware that you were not only out of our service area but of significant distance beyond our service area as well. As stated in the Angie's list deal we service Wake County and offered this deal to the residence of Wake County. While we strive to please we cannot meet all requests. We did speak about our service areas and also attempted to still honor this purchase by going the extra distance to an area that we do not service in order to keep you as a customer for life. There are times when a company is confronted with a tough decision to make a call that may not be a pleasant one but still the best for both parties concerned. We feel it was the best call for both of us to move forward and have Angie's List offer a refund as we could not honor this deal in the timeframe acceptable to your schedule. We wish you all the best in your future endeavors and projects. Thank you again for taking the time to write a review on Angie's list and allow us the opportunity to grow and learn from this experience. Sincerely, Step By Step RemodelDeborah C.
05/13/2014
They were very prompt and professional in getting in touch with me after I bought the big deal. They are coming out next week, on the 23rd to consult on the job. I'm wanting a stamped concrete walkway done.
Description of Work
I bought a big deal for $599 for Concrete Patio, Walkway, or Driveway
Category
concrete repair, remodeling, sunrooms, stamped concrete
Service Provider Response
Thank you so much [Member Name]! We appreciate your review! We are eager to have you submit another review when work is completed and you are enjoying your new area! Thank you for your business! We hope to have you as a customer for life!Jon H.
01/30/2013
We hired Freddy from Step by Step to come in and repair some significant termite damage and wood rot to the joists and sub floor of a home we purchased. We received several quotes and he was the cheapest so we were skeptical of the quality of the work, however we were pleasantly surprised. He was excellent to deal with and they did quality work. I will continue to use Step by Step on some of my other upcoming projects.
Description of Work
Crawlspace/Floor Support Termite Damage Repair
Category
contractors, concrete repair, remodeling, woodworking, basement remodeling
David S.
12/28/2012
We had a Groupon coupon $500 worth of work for $250. He made an initial visit to look at the work and provided advice on various options for after the teardown. He and an assistant completed the job, and cleaned up all the old wood, saving some pieces per my request. The job took about half a day, and we felt we had great value for the price.
Description of Work
Tore down a non-structural wall, which was made up of a large set of built in cabinets.
Category
remodeling
Phone
Address
1111 Evans Road
Cary, NC 27513
Service Categories
Other Information
Services offered
Services not offered
FAQ
Other Local Pros In Your Area
B&B Triangle Lawn Care
Angi Certified
Here are your go to landscaping service provider. Here to help you with any landscaping needs, shrub trimming, grading, retaining walls, pavers and much more
R&J Carpets LLC
Angi Certified
Standard Construction & Landscaping Inc
Angi Certified
Family Owned & Operated. Decks, paver patios, outdoor kitchens, fireplaces, fire pits, retaining walls, sunrooms & screen rooms, gazebos, play sets & wooden fences, aluminum fences.