Cary Car Care

Description of Work: They have done oil changes, engine work, and tire rotations.

Description of Work: I went in for a 100,000 mile visit.

Description of Work: They are great and I have used them for years for car service.

Description of Work: We had a bad slow leakage in one of our tires.

Description of Work: We use them every 3,000 mile checkups.

Description of Work: I took my car in for an inspection.

Description of Work: Diagnosed leaking exhaust manifold gasket. Replaced the gasket and changed oil and lubricants.

Description of Work: Most recently - Oil and filter change, but had all service for our two cars done at Cary Car Care for the last three years.

Description of Work: Annual Inspection

Description of Work: Our 1999 Toyota Avalon had a front exhaust leak, which we knew the entire part was going to cost $1700 at the Toyota dealership (NOT INCLUDING labor). Cary Car Care was able to cut out the rusted part of the front exhaust and weld a new piece in it's place for $350 part & labor included.

Description of Work: They did some break work on my 63 Buick Riviera.

Description of Work: They adjusted the parking brake, the carburetor, and the ignition timing; drained, filled, and replaced seals on the differential and transmission; replaced the thermostat; replaced the front crank seal; and fabricated custom dual exhaust tailpipes on my 1964 Chevy C-10 step side.

Description of Work: They adjusted the parking brake, the carburetor, and the ignition timing; drained, filled, and replaced seals on the differential and transmission; replaced the thermostat; replaced the front crank seal; and fabricated custom dual exhaust tailpipes on my 1964 Chevy C-10 step side.

Description of Work: Tire replacement, mounting, balancing, wheel alignment.

Description of Work: I had a clutch problem that the Infiniti dealership gave me an estimate of nearly $1,100. The same issue was completely resolved by Cary Car Care for $75. Obviously, the dealership was trying to take advantage of me (a woman). I would recommend Cary Car Care for their professionalism, honoring the appointment time that I had made in advance, calling to confirm that appointment and doing the work quickly since I had to wait for the repair to be made. They were great.

Description of Work: I took my 2001 Ford Taurus in to have an inspection and get the check engine light diagnosed. I told them that after the inspection failed (like we knew it would because of the check engine light) to diagnose the light and any other problems that would keep me from passing the inspection. An hour and forty five minutes later, they came out and gave me a list of seven things that were wrong with my car, totaling about $2000. After they broke all the problems down for me,I asked what was necessary for inspection and they explained the only things that needed to be fixed would be to have the spark plugs and wires replaced since they were misfiring due to old age. The other things that they diagnosed were not safety concerns or things that would cause me to fail the inspection, like having the transmission fluid changed, the rotors machined, sway bars replaced. They breakdown to have to spark plugs and engine wires replaced was $70 for 6 plugs, $70 for the wires and $150 for the labor to do both. I paid $90 for the inspection and the time it took them to diagnose all the other problems with my car when I left that day but wasn't happy about it since I did not ask for them to do the extra work. I know enough about cars to know that to diagnose a check engine light you plug a computer to the car and it gives you codes that tell you more or less what's wrong, but they did much more than that. Normally I would be happy that they went above and beyond the inspection, but when their time costs me $50 an hour, I was upset that they didn't clear the extra work with me first. I now realize I should have said something about the extra work at the time I paid, but I was taken aback and didn't know that was something I could have done. When I went home and showed my fiancé the report, he was shocked that it would be $300 to have the spark plugs and wire work done. He then looked up the wires that they listed on my invoice that they would buy and showed me that they are about $2 a plug (we were on the Advanced Auto website) or $12 total for the 6 I needed, which is a far cry from the $70 they were going to charge me. The wires were the same story; the same set was $55 instead of $70. Needless to say, I got a friend at home to replace them both for me (for free, I might add) instead of paying their outrageous markups. When I asked them about the markup at the re-inspection, they just said they had to make money and it was normal and I could expect the same at any service station.

Description of Work: Services performed included a two part visit. Part One: Tune-up: plugs, wires, cap, rotor, oil change Oil sending switch, valve cover gasket Part two: Overheating: replace stuck thermostat, flush radiator fluid

Description of Work: 1993 Plymouth Grand Voyager minivan Cary Care Car replaced the fuse harness and radiator fan assembly.

Description of Work: Fix a coolant leak.

Description of Work: My anger at this company and the reason I will not go back to them is that while they did a decent job repairing my car they misrepresented the entire auto inspection process with the intent of getting me to authorize expensive diagnostics and possible repairs unnecessarily in preparation to passing the state inspection required to renew my car's registration in October. If I had not called the DOT DMV and spoken to staff in the auto inspection dept I would have spent money in advance of the inspection which would not count toward the $200 required to be spent for parts and labor top remedy a failure to pass inspection. According to the DOT staff, the inspection is required 90 days before the registration is due, and if your car fails you have 60 days to spend $200 worth of labor and parts on repairs to remedy the failure, have the vehicle re inspected and if it fails a second time you take your vehicle with all your receipts for work AFTER THE FAILED INSPECTION to one of the state inspector locations, which for Wake City is in Raleigh and they will review the work, the vehicle, and usually grant a waiver. Now this is what the state told me,Additionally the state DOT staff told me that NOTHING SPENT ON REPAIRS PRIOR TO THE INSPECTION COUNTED INTO THE 200$ REQUIRED TO REMEDY THE PROBLEM. What Cary Car Care told me is that I needed to get things fixed now, like asap. They never would tell me how much was required to be spent, further more they totally misrepresented the entire process. My suspicion is that they treat all new comers this way, to get people to spend money on unnecessary diagnostics and repairs which won't help come inspection time and won't be counted into the 200$. So I am angry and no longer trust them. Fair warning to anyone taking their vehicle there for repairs.

Description of Work: Stuck at Home Depoit when F150 pickup would not shift out of park. Worried that transmission had a serious problem. Had truck towed to Cary Car Care where I have been going for past 10-15 years.

Description of Work: They diagnosed and replaced the leaking heater valve and also replaced some original radiator hoses and clamps.(20 year old Chevy conversion van). Also, replaced a leaking speed sensor seal in the transmission housing.

Description of Work: Checked, Inspected the car, replace bulb, replace & balanced one tire, state inspection.

Description of Work: The A/C on my 1994 Chrysler minivan wasn't working. I brought it in for repair. They told me they tested it and found a leak up by the valve, a simple fix and recharge. Under $200. 2 weeks later it wasn't working. I brought it back, they said after testing, again, the leak was in the rear condensing coil about $1000 to replace,and they would not charge me for freon. A month or so later, the A/C stopped working again, now they said the front condensor coil had a leak and it was $1500+ to replace because the entire dashboard had to come out. It was now a hot summer in NC and I paid to have it done. A few weeks later while driving in a heavy rainstorm, all my idiot lights came on and I lost steering. I pulled over, got out and looked under the hood. Water was pouring down from the windshield drain onto the serpintine belt pulley. Someone forgot to replace a flexible hose from the drain. I had to be towed to a different service station and Paid $400+ to have a new belt (which was chewed up when it slipped off) a new tensioner pulley, radiator thermostat and new Prestone. The temperature ran into the red zone when the belt came off.

Description of Work: engine repair