Doug's Heating & Cooling

We had our house remodeled from 2010-2011. Under the supervision of RTSCO, our general contractor, Mr. Miller installed a complete HVAC system for us and made changes in duct work and HVAC registers as needed. Before we moved into our home, we expressed concerns about the size and number of ac units added. We also reported condensation dripping from two of our ac registers. Adjustments were made to the ac system and our general contractor, Dennis Siracusa, assured us the problems were resolved. He also said the ac units were properly sized and that we needed that many units due to an addition of approximately 600 square feet of heated space. We first called Doug's Heating and Air in 2011 when we noticed mold growing out of air vents in a couple of our rooms. We also noticed warping on our furniture and books. There was a musty smell in our basement. He came out and made adjustments and said it would be the next ac season before we knew if the problem was fixed. In 2012, we called him again for the same issues and he made some adjustments. He came out several times after that, but the problem persisted. We called in two additional contractors who added a dehumidifier and crawl space ventilation. In 2013, appeared on ac vents and the moisture problems continued throughout our house. We called Mr. Miller back and he made more adjustments. In June of 2013, we noticed mold growing all over a downstairs room in our home. We also saw mold growing on the air vents again. We contacted Mr. Miller to discuss this problem. It was hard to get him to come to our house and return our phone calls. In October, a remediation company addressed the extra moisture issues and removed the mold. It grew back. They did an inspection and said the ac system was improperly installed and the moisture originated from there. My husband and I both suffered from numerous recurrent respiratory illness since we moved in in 2011. In November of 2013, my physician told me move out of the house due to health issues. They told me I had to stay out of the house until the mold issues were resolved. We have been renting an apartment and furniture since that time at considerable cost and with major disruption to our lives. Mr. Miller has not filed an insurance claim on our behalf or offed to make restitution for the expenses we have incurred. We want to be reimbursed for any and all expenses related to the issues of extra moisture in our home since Oct. of 2011. We also want damages for pain and suffering, which has been considerable. We also do not think it unreasonable to get a refund on the cost of the first HVAC system. We called Mr. Miller and told him what Servpro said. He said he didn't know what they were talking about and did not know how to fix the problem. He said, "i stand behind my work. I'll fix the problem if you tell me what it is." We were puzzled that a licensed ac contractor could not fix a system he had installed. He also contacted Servpro and asked them how to fix our ac system. It was at this point that we hired a contracting firm that specializes in trouble shooting construction problems. They inspected the house from the crawl space to the attic.They also monitored humidity levels in our home and did air tests. The source of the extra moisture was from our ac system being oversized. 20 tons were installed in a house that is under 4,000 square feet. There were also uninsulated vents and duct work. These were the only problems that were found that caused excessive moisture . Mr. Miller made the proper measurements for sizing our HVAC system before he installed our new HVAC systems. He did not follow his own measurements and added almost twice the amount of ac units than we needed. We had to hire more experts to tell Mr. Miller how to fix things. We also had to pay a contractor to supervise his work. The cost has been astronomical. We are approaching the $100,000 mark in repairs, losses, storage, housing and contractor fees. The repairs to our ac system should have taken 7-8 days. The needed repairs are still not done after four months. This is even with Mr. Miller knowing we have been displaced from our home. While making repairs, Mr. Miller has caused more damage to our home. He shut off the heat on our bottom floor the week of 1/20/14 without notifying us or our contractor. This was the coldest week of the winter with night temperatures of 10 degrees. This caused a pipe to break in our crawl space. We found the broken pipe on 1/25/14. It took Doug Miller about a month to get our heat running again on this floor. Again, the total repairs for the HVAC system should have taken 7-8 days. We had to rent alternate heat sources to protect our pipes and heat our downstairs and crawl space. The week of Feb. 17, 2014 Mr. Miller and a plumbing subcontractor installed a humidifier that was attached to the HVAC system in our attic. We were about a month away from returning to our home at this point. On Feb.22, 2014, it was discovered that there was a leak originating from this unit. It leaked from our attic to the crawl space and caused considerable damage. We are waiting to see how much of this damage will be covered by our insurance company. It will take between 2 weeks and three months before we can move home. We are paying thousands of extra dollars a month in living and contracting expenses. If Mr Miller had properly installed our HVAC system back in 2010-2011, none of these problems would have happened. We also hold our general contractor, Dennis Siracusa responsible for not making sure the system was properly sized and the vents and duct work properly insulated. They both dropped the ball and we, the homeowners, are the ones paying the freight on this. No compensation has been offered and Mr. Miller's insurance company has yet to contact us. Mr. Miller also did not obtain the proper permits while working for us from Nov. 2013-March 2014. We want compensation and damages paid. At this point, after our house has been wrecked numerous times by this contractor, we have finally met the conditions of the NC right to cure law and have fired Mr. Miller of Doug's Heating and Cooling. (By law, we had to give Doug Miller the chance to fix his work or we would have had to pay for all the repairs ourselves. This is a very bad law. I call it the right to wreck statute.)He is no longer allowed on our property. We have hired another ac contractor and it will cost us between $1,200-$3,000 to have the ac fully repaired. We hope Mr. Miller will stand behind his work and pay to have our ac work finished. We also want damages and reimbursement for expenses.He certainly has not "fixed it" even though he has been told what the problem was. To our knowledge, Mr. Miller also did not obtain the proper permits while working for us from Nov. 2013-March 2014. This is in violation of NC law.

Perfect! Doug took our call after hours and was at our house and fixed the heat within one hour from my call!!!

We have had problems with the unit since it was installed. The original company did a poor job of installing the unit, which has caused issues twice a year. We finally found Doug, and he has been able to fix our unit without any having the sample problem reoccur. Doug is responsive, prompt, knowledgeable and honest. Will only use him from now on!