With Angi since March 2014
With over 40 years of experience in the Helena area, we provide a variety of septic services for both family and business accounts. We are available 24 / 7 for all of your septic needs!
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Mark A.
04/19/2013
Helena Septic Pumping was able to get me on their calendar right away. I can't speak to the quality of the pumping. I wasn't experiencing any problems and didn't look into the holding tank personally. i assume the pumping went fine. My problem is two-fold. First, the driver of the septic pumping truck drove right through the middle of my yard, for a distance of approximately 150'. It's springtime and the yard is soft. The truck left deep ruts the entire length of my yard. This was totally unnecessary, as there's an access road on the other side of my yard where they truck would have been closer to the septic system and would not have disturbed my lawn at all. My second problem is the management's total lack of responsiveness to resolve my problem. I paid my invoice immediately (since they did in fact pump my septic system), but I included a letter and photos of the damage, asking that Helena Septic return to repair the damage they caused. A month later, I haven't received any response at all. This total lack of customer service is unacceptable. I would highly recommend that you find another pumping service in the Helena valley.
Description of Work
It'd been awhile since I had my septic system pumped, so I did an online search for a company to do it. Helena Septic Pumping was close by, so I gave them a call. I hired them to pump the holding tank.
Category
excavators
Service Provider Response
If you are going to publish anything you should have the facts straight - not exagerations 1. This job was done on Feb 19th in Montana - dead of winter not spring as reported 2. I met with your member and measured the "affected" area at 42 feets not his 150 feet 3. The "deep ruts" are depressed dormant grasses 4. Your member left no phone number on his note to me I went to his house 3 times - he had my number and never calledLicensing
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Insured
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