BUFFALO RESTORATION INC

I would never hire this company again. They are awful! The person they subcontracted to do the job performed horrible work and I ended up firing him. I fought with Buffalo for over a year to get the remainder of my insurance money back (I paid a portion up front). I finally had to call the Consumer Protection Bureau, the Department of Justice. The sent a letter to Buffalo notifying them that had been contacted with my complaint. After that Buffalo refunded the remaining amount of money I had initially paid. DO NOT USE THEM!!!!

Buffalo was able to start work shortly after the insurance gave the ok to proceed. Buffalo however was only able to dedicate two individuals to the task.. We took it upon ourselves to get more labor to speed up the process. We were working hard to have move date more in line with the insurance company estimates. Buffalo and many members of our family worked side by side to complete the cleaning and packing of the contents of our home. The work was basic and easily completed. With the help of our extra labor we were able to cut the estimated time by more then half. The demolition work and as well the rebuilding were completed by another contractor. Buffalo cleaned and deodorized the structure after the contents had been stored. Buffalo performed the cleaning and deodorizing process adequately. The reason for the low scores are the high prices, and poor communication. Without going into specific detail Buffalo's prices are way above insurance standard rates. Our adjuster had to add about $7000 after receiving Buffalo's invoice, which was almost double what the insurance estimated for that portion. We were also told by Buffalo that we were charged a higher labor rate since they did not receive the entirety of the project. We were confused by this since they did have the labor at the start to commit to the project. Communication was hit and miss. Buffalo authorized it's employee's to complete work that the adjuster had not approved, work that we had also said to hold off on. Emails and questions regarding work and work performed received slow responses until Buffalo was ready to be paid. In the end I believe the same quality of work could have been achieved at a much lower price. Recommend shopping around.

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They came over the first day and brought two giant floor units too capture all the water in the basement and spare bed room. They checked in two days to check the levels Last Thursday they removed the equipment. This Monday the carpet in the spare bedroom will be shampooed. If I need these services again This will be the only firm I'd contact

Buffalo Restoration's estimates were grossly inaccurate and, in fact, borderline fraudulent. Virtually everything from the dimensions of the damaged/affected property to the description of the damaged/affected property and amount of time actually spent on-site while allegedly performing documented services was exaggerated and/or outright WRONG. Right now, there is a case pending with the Montana Insurance Commissioner's office regarding this situation.