Midtown Home Improvements, Inc. (St. Louis)

The workers were courteous and professional and did a great job. They took out my chain link fence and installed the new picket fence as contracted. Their customer service was great.

David went out of his way to help with my water heater. Arrived on time everyday, and cleaned the mess every day. Great Guy!!!

Midtown Home Improvements removed and replaced my old aluminum siding with brand new vinyl siding as well as installed new soffit and gutters on my garage. Overall the quality of the work is outstanding. Looks like a brand new building. Quality of the materials is excellent. Sales rep and installers were all courteous and respectful and work was completed in a timely manner. Would recommend this company to anyone.

Everything the sales rep promised was delivered. They tore down old deck and replaced with and new material. Workers were very courteous and on time every day. Project was handled very professionally.

Everyone from the sales rep, the measuring people, to the installers were courteous and professional. They explained everything in detail from the products quality to the time to do the work. The installers were very good in the details they put into their labor and were very pleasant. They cleaned up after their completion. I am very satisfied with their work and I am very glad I chose them.

The sales rep did not try to pressure me to buy right away, but did a great job with persuasion as time went on. The fact that they had a payment plan that I could afford was a major plus! The crew that installed the deck were professional and did a wonderful job. Whenever a problem came up, they were sure to inform me, provide suggestions for a solution, and ask for my input before proceeding. They also did well with clean up. The deck turned out great and I'm completely satisfied.

Midtown was the only company/remodeler that was not way over our budget. Had no luck with receiving quotes from individual contractors. Most of them would not show up or even call back. The technician was helpful and did great work. Our newly remodeled bathroom is exactly what we wanted.

They also rescheduled gutter install because we had terrible leaking. I was impressed with the re-schedule.

The sales team presented a low pressure and factual bid. The installation team was top notch and completed the project in a timely and professional manner. Clean up was good. The finished deck is beautiful, well constructed, and will be enjoyed for many years.

with any major project, there are issues. These were addressed and resolved to my satifaction

Positive experience through the whole project.

Overall, the experience was very positive from the initial meeting through installation. We love our door!!! We custom matched the door to the color of our brick and the leaded glass looks great.

I appreciated the wealth of information offered by Midtown Home Improvements prior to the installation of my fence. I love my fence and am extremely happy with the appearance and quality of the product.

Gave us excellent service. From the sales meeting all the way through project, I would highly recommend their work to anyone. Fantastic job.

Excellent customer service.

You have to drive schedule, there is no sense of urgency with Hometown. There is no communication unless you call them, the office staff do not know what customer service is. Bottom line higher priced than others and less responsive

Salesman was rather pushy but I'm happy with the work. I was told upfront it would take probably 12 weeks to get the windows & sliding glass door made. They accommodated my work schedule & left everything neat & tidy. The installer was clean cut, professional & friendly. Initially I thought the windows were pricey but I really didn't shop around so shame on me.

They were prompt in responding. Salesman was personable but after signing papers we didn't hear anything for 12 weeks and when I made calls they were very slow in responding. When subcontractor came out no supplies had been delivered.When supplies had been delivered subcontractor did very well and finished his part quickly. Now two weeks have passed and we are still waiting for our roof and for the electrical to be replaced that was disconnected. And again no communication of any sort to let us know what is happening. I am very frustrated and very unhappy. At this point I would not and will not recommend Midtown Home to anyone..

One of the worst experiences we have had. Quality is ok, but everything else was not so great. We were told the project of tile in a small toilet closet, another bathroom and custom vanity would take 5 days. It took one month and one week. We were told they would lay down plastic and basically leave no trace of them being there or any mess. Our garage was where they decided to dump the old floors, toilets and sink. It sat there for almost a month. The first day they said they would be there at 7 am. Called at 8am to say they would be there by noon. They showed up at 2 pm. They did this everyday they came. The first week they were there, they maybe worked 5 hours. Save yourself the time and money. Read the rest of the reviews. We didn't and we regret it. In addition, there was an extremely long wait for the parts to come in. All The parts for the project were not there when they started. They measured the bathroom 3 different times by 3 different people. Had to miss work so they could measure. I believe a one time measurement should be sufficient.

The installer was extremely nice and was a jack of all trades. He would absolutely be the person you hire yourself to install everything you buy on your own if you couldn't do it yourself. Unfortunately if you are paying a company to completely remodel your bathroom you want a professional plumber, electrician, mud and taper, etc... When you pay a company to remodel a bathroom you are paying twice as much as doing it yourself which is fine if you get the craftsmanship you are paying for. Paying twice as much for the quality you can do yourself is a bad money decision. The salesman sold a great project only to be completely deceived throughout. Was told work area cleaned up after each day, which didn't happen and still have stuff in my house weeks later from project. Was sold on professionalism and have gouges in my walls, had to hire a different contractor to come out and redo the caulking, had to reinstall the accessories on the wall myself to be level, just today found the HVAC vent not even attached to wall, etc..... Not once did a representative of the company actually come out to my house after the salesmen, just the subcontractor. Original supplies given to subcontractor incorrect. He was only given one piece of drywall to completely gut and refinish a whole bathroom. The vanity I received is not the one we were told we were getting and might end up ripping out and putting a different one in. The project was given an estimate of 3 weeks when most other companies gave 2 weeks and it still took over 5 weeks. Wouldn't use this company for anything. Would probably hire the subcontractor for installation help but definitely not for a complete project at not fault to his own. Completely unacceptable for a company to charge what they did and still have to hire another company to finish the job. Also no one came out from Midtown during the entire project to see how things were going or how it finished. My wife loved having to get the shop vac out when the plumbing leaked all over my basement. She also loved having to clean the basement carpets full with water the day before a party from the leak. Maybe if Midtown cared they would have come looked at their work but obviously they don't. Have already talked two people out of using them and hope this post prevents others from making the costly mistake I made. The sad thing is I didn't go with the cheapest bid and wish I did. The other two bids were cheaper and included all materials and included them painting. With Midtown they don't paint and they only came close to the other bids because you have to buy the tub, vanity top, faucets, toilet, shower doors, shower faucets, drain, etc... yourself. Save yourself the money and heartache and use someone else.

good job

The project was to install a new bathroom in the basement that had no rough-in. They worked with me on materials and helped me stay within my budget. They were a little slow to start, but the finished work was high quality and exactly what I was looking for.

Went very well except for weather. Kept me informed about changes needed to do properly as some adjustments needed to be made since stairs not lined up properly before, and deck not exactly square (only we know about the fix)!! They also installed a new fan which we purchased and covered the exposed beam with aluminum to make it look better. Cleaned up all debris and were very polite and professional.