American Floorcraft

Well... as stated above it went pretty well! We need flooring FAST b/c the tile guy was at our house.. and when he pulled the quarter round off, we realized that when they redid the plumbing before we bought the house many yrs ago, that the drywall didn't line up w/ the floor leaving a 3/4" gap! So I was running all over trying to find a tile that could go on the floor (evidently not all tile is 'equal' and can't be put anywhere so I learned hahha ;-).. Also needed one that we wouldn't slip on, would match up w/ our 1920s original hex tile that we were planning on keeping but now had to cover, and last was also affordable as we weren't expecting that additional expense. I went to MANY places... I happened to be passing by AFC and stopped on whim. And I'm so glad I did!

unknown

Very pleasing experience overall. Best price we could find, and quality workmanship. Timely response with the estimate, delivery, and installation. Very professional team. We cannot imagine how the entire experience could have been any better.

We were not that impressed with him. It took us a long time to get the tiles that we ordered.

American Floorcraft had a good selection of tiles and we were working with a very approachable salesman with good artistic eye. Once the tiles were ordered it took an excessive amount of time to recieve the tiles, with many un-returned calls chasing confirmation on delivery. As I was awaiting for a couple of sheets of glass tiles to arrive, the owner kept trying to pass me the sample that was originally provided to design the bathroom and repeatedly told me that the company had sent this the day before (I can tell it was a sample because of the coffee ring stain that was present from sitting on his desk). After the initial sales was completed, follow-up support melted away, full of empty promises. At one point I was visiting the store every evening chasing down the tiles. A misunderstanding on what a pencil tile was, even after an e-mail was sent with links and pictures to a competitors example, added further delays and some rather uncomfortable conversations discussing the return policy (even though I had not accepted what was offered) and the excessive price difference between what was requrested by e-mail and what was offered. I eventually went to a compititor who had the tile in stock, offered no questions asked return policy and was an excellent price. When I needed some additional tiles to finish the job, I found that the tile manufacturer had a warehouse site in St Louis and went through another distributor to order the tile collected myself, saving myself time (delivery was in days), money and stress

We will use American Floorcraft again in the future for smaller jobs. He was not organized. It took a lot longer than he said it would. He did not have his workers organized. He would send them to other jobs in the middle of my job. But the quality of the work was very good. His help with the design effort and his suggestions were very good. I enjoyed working with them in the planning, but in the execution he was just not as organized as I would think he could be. I am thinking about the living room carpets and I will use them again for that. I will not use him for a whole house operation with so many different options.