Express Granite
About us
Family owned and operated stone fabrication company located in St. Charles, MO. We handle projects ranging from small custom made windowsills to technically complex and detailed kitchen and bath projects with a focus on residential remodeling. We have a proven reputation with many customers and contractors throughout the metro area. We would love to earn your business. Please visit our website: www.expressgranite.com
Business highlights
Services we offer
Fabrication and installation of granite, and thresholds. Custom table and desk tops of ALL sizes. Outdoor kitchen and bar counter tops., marble & other natural stone countertops for: Kitchen counter tops Bathroom vanities, quartz, sills, tub surrounds
Number of Stars | Image of Distribution | Number of Ratings |
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54% | ||
0% | ||
0% | ||
15% | ||
31% |
"[Member Named Removed] - I just wanted to respond here in defense of our company, and our standard of work. I guess it's a bit confusing on our end here: The 1 [Member Information Removed] review reads: Beautiful quartz, Fair Pricing, Good communication - all things that probably warrant a GOOD review, historically. You then go on to state that you were aware of the possibility of this occurring, signed a contract acknowledging it, and 100% understand standing behind a contract. On that contract you signed, this clause was included, and you signed off acknowledging it: Incidental Damages: During the demo/removal and installation process, it is possible for scrapes, digs and punctures to occur. These are considered normal and are not considered as negligence. Moving appliances prior to the demo/removal process is encouraged and will greatly reduce buyer’s exposure to these types of damages. Final wall preparation (wall paper, tiling, painting, etc.) should not be completed until after the countertop installation. In the event of the aforementioned damages, it is the homeowner’s responsibility to repair. You also then state the drywall damage, "Goes beyond the scope of the contract". Very clearly, it does not - and the pictures you've attached elsewhere during your little smear campaign show this. The "hole" in the wall we were referring to was specifically the desk area. The hole was very clearly there the entire time, but was covered by the existing laminate backsplash, caulk. The pictures you attached very very clearly shows this. My installers confirmed with me that they let you know of that hole as soon as they tore out the existing countertop. Not because they caused it, but because they've been instructed to do so EXACTLY to avoid these types of complaints. This is a situation where you are trying to get "something for nothing" and because we won't do that, you're doing your best to post your dishonest review wherever you can. It's unfortunate, but we don't owe you anything and have fulfilled our obligation to you in full."
"Sorry you feel this way. We always strive to make all of our customers happy. Throughout our time in business any mistakes we have made are addressed and rectified as quickly as possible, to the best of our ability. From our perspective, this pretty cut and dry. We are a stone fabrication and installation company, every job we have sold since we've started in business has been accompanied by a contract that explains the scope of work, the color of the stone, the edge profile, the sink, etc. The granite that was installed in your house (Valle Nevado) is the exact stone you signed a contract for (Valle Nevado). The signed purchase agreement is the only legally binding piece of paperwork - the information on that document supersedes ANY other information given or received during the course of the sales process. In 10+ years and 4,000+ kitchen installs, we've never had this situation come up. How can we be held responsible, or be liable, for supplying, fabricating, and installing the EXACT color of stone that you signed a contract for? If there was any doubt in your mind about the color, that should have been addressed prior to signing the purchase agreement. We never forced, coerced, or pressured you in any way. We maintain, and have signed documents proving, that we have done absolutely nothing wrong."
"This exact situation is covered in the signed purchase agreement provided to the customer, and signed before the project started. One of the items on the purchase agreement covers the levelness of cabinets. It reads, " Levelness of cabinets is, without question, the most important factor in a stone counter top installation. The CUSTOMER, not Express Granite, is responsible for the levelness of cabinets or structure to receive the stone. .... Our installers will check, to the best of their ability, the levelness and sturdiness of the cabinets prior to installation. Shimming is an integral part of almost every stone installation. In some cases, due to unlevel cabinets, we may have to shim the granite off your cabinets leaving a visible space between the stone and the top of the cabinets. It is the responsibility of the customer to remedy this situation after installation. This is written in plain, clear language and was signed off on by the customer on April 7th, 2015. Express Granite and the customer have documentation of this. We offered a remedy, that we deemed to be fair and consistent with the signed document, to our company, and the customer. We strive to please every customer, within the terms of the signed purchase agreement."
We went to the granite wholesaler a few times to get an idea of what we were looking for and to get an exact price. After we picked the color and agreed on the price, we moved forward. The only reason I give them a "B" in professionalism is that there were two instances where they messed up the scheduling. The first was when we were going to select are specific slab. Greg was going to meet us there but called the night before or so to tell us he had to go to a measurement and could not make it. He offered to reschedule but our schedule was tight so we were unable to. He assured me that he would look them over once they got to his store anyway and would alert me if there were any issues (cracks, etc) that I did not notice. My wife and I went alone and picked out the slabs we wanted. Greg did call them and had them move a few out so we could see what we were getting. The slabs were laid out and ready to go when we got there, which was nice.
Another scheduling issue arose when the lady who runs the schedule called and told me that they double booked the guy who was scheduled to come over and template the kitchen. She asked if I could reschedule. I was unable to and the guy showed up as scheduled. So both of these scheduling issues did not turn out to be a problem at all, but it made me a little nervous about the project.
When the gentleman came over to do the template, he offered suggestions and we made some changes to the template of the island. We also added the bathroom vanity which was not a problem for them. After the template was done, Greg called me about the price changes, which we were expecting given the changes that we made. I am pretty sure Greg knew that we were going to make the changes regardless of price (within reason) but the upcharge was in my opinion quite reasonable. In other words, he probably could have run up the price on me for the additions, but he didn't.
Finally, the day of install came. Just about three weeks following signing the contract. Two guys came by about 8:30 and and tore out my existing countertops and replaced them with granite. They gave me some instructions and were gone by 1pm. It looked great!. I am very pleased with the work they did and I really couldn't be happier. I would undoubtedly use them again.
Licensing
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