Express Granite
About us
Family owned and operated stone fabrication company located in St. Charles, MO. We handle projects ranging from small custom made windowsills to technically complex and detailed kitchen and bath projects with a focus on residential remodeling. We have a proven reputation with many customers and contractors throughout the metro area. We would love to earn your business. Please visit our website: www.expressgranite.com
Business highlights
17 years of experience
Services we offer
Fabrication and installation of granite, and thresholds. Custom table and desk tops of ALL sizes. Outdoor kitchen and bar counter tops., marble & other natural stone countertops for: Kitchen counter tops Bathroom vanities, quartz, sills, tub surrounds
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.214 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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Showing 1-14 of 14 reviews
Trent G.
Jul 2025
We have used Express Granite for a large kitchen project in two different homes. THEY ARE AMAZING. We just did a kitchen in our new home and they went above and beyond to make sure it was perfect. Not all slabs from the manufacturers come without issues. While it is rare to have flaws in quartz, it can happen. We happened to have an issue with the slab once it was installed and it was no fault of Express Granite. Express Granite stood with us to get the manufacturer to replace the quartz slab with another quartz slab. They never waivered in their commitment to us to make our dream kitchen come true. The most important part of this review is that if you are looking for a company that does impeccable fabrication, clean installation, and will stand behind their work....LOOK NO FURTHER; they are the company. My wife and I would highly recommend them to anybody we know.
Denise O.
Jan 2023
wonderful. it went really well.
Allie L.
Jul 2022
Beautiful quartz. Fair pricing. Good communication up until post-installation. We called about the damages done while installing our quartz - the owner did remind us that there is a clause in the contract that we signed about not being responsible for damages during install. We were expecting a nick or two, maybe even some chipped paint on our cabinets. The pictures below are what happened. I overheard the installer on the phone talking about an issue with the measure while installing. While calling to share photos and discuss what happened, the owner then told us that the hole (seen in the picture) was there prior to removing our old counters. The counters they removed were original. I find that response to be somewhat inappropriate...but either way - We 100% understand standing behind the contract. But this goes beyond the scope of the contract and for the company to wash their hands of this and say, "Well you signed the contract, sorry" and not offer to at least try to make this right is why I'm writing this review. If you use this company, expect beautiful quartz along with a hefty price tag to repair the damages done to your home. You will also be expected to vacuum and clean up after installation.
Response from Express Granite
"[Member Named Removed] - I just wanted to respond here in defense of our company, and our standard of work. I guess it's a bit confusing on our end here: The 1 [Member Information Removed] review reads: Beautiful quartz, Fair Pricing, Good communication - all things that probably warrant a GOOD review, historically. You then go on to state that you were aware of the possibility of this occurring, signed a contract acknowledging it, and 100% understand standing behind a contract. On that contract you signed, this clause was included, and you signed off acknowledging it: Incidental Damages: During the demo/removal and installation process, it is possible for scrapes, digs and punctures to occur. These are considered normal and are not considered as negligence. Moving appliances prior to the demo/removal process is encouraged and will greatly reduce buyer’s exposure to these types of damages. Final wall preparation (wall paper, tiling, painting, etc.) should not be completed until after the countertop installation. In the event of the aforementioned damages, it is the homeowner’s responsibility to repair. You also then state the drywall damage, "Goes beyond the scope of the contract". Very clearly, it does not - and the pictures you've attached elsewhere during your little smear campaign show this. The "hole" in the wall we were referring to was specifically the desk area. The hole was very clearly there the entire time, but was covered by the existing laminate backsplash, caulk. The pictures you attached very very clearly shows this. My installers confirmed with me that they let you know of that hole as soon as they tore out the existing countertop. Not because they caused it, but because they've been instructed to do so EXACTLY to avoid these types of complaints. This is a situation where you are trying to get "something for nothing" and because we won't do that, you're doing your best to post your dishonest review wherever you can. It's unfortunate, but we don't owe you anything and have fulfilled our obligation to you in full."
Jeff W.
Jul 2022
The process was awesome. We went to the office on a Saturday and met with Geoff. He provided great advice on what we should do and provide us with a very competitive quote. When they came out to build the template, the guy was great and provided an option that we had not thought of regarding a topper for a half wall. When the installers showed up, everything went great and they actually finished early. I would highly recommend these guys.
Lane C.
Nov 2019
Here is the summarized version of working with Express Granite: I have countertops that were installed into my new home that I have never seen before. The owner was awful when I called to talk about the situation (I worked with the owner, I would have been better off with a salesperson that knew what they were doing). I recommend NOT going here unless you want a surprise countertop.
Response from Express Granite
"Sorry you feel this way. We always strive to make all of our customers happy. Throughout our time in business any mistakes we have made are addressed and rectified as quickly as possible, to the best of our ability. From our perspective, this pretty cut and dry. We are a stone fabrication and installation company, every job we have sold since we've started in business has been accompanied by a contract that explains the scope of work, the color of the stone, the edge profile, the sink, etc. The granite that was installed in your house (Valle Nevado) is the exact stone you signed a contract for (Valle Nevado). The signed purchase agreement is the only legally binding piece of paperwork - the information on that document supersedes ANY other information given or received during the course of the sales process. In 10+ years and 4,000+ kitchen installs, we've never had this situation come up. How can we be held responsible, or be liable, for supplying, fabricating, and installing the EXACT color of stone that you signed a contract for? If there was any doubt in your mind about the color, that should have been addressed prior to signing the purchase agreement. We never forced, coerced, or pressured you in any way. We maintain, and have signed documents proving, that we have done absolutely nothing wrong."
JoAnne V.
Apr 2018
2/27/18 – Taking measurements • The measuring process was done. We provided 2 sinks for this install - one for the kitchen and one for the hall bathroom. The sinks were taken to Express Granite by the young man who came to our home to take measurements prior to the installation. 3/6/18 – • The day prior to the scheduled install we received a phone call stating the kitchen sink we provided was not properly tagged when it was removed from our home and Express Granite did not know which sink in their possession was to be used for our installation. We gave them the sink manufacturer and specs. 3/7/18 – Installation day. • The cut out for the sink was done incorrectly. The granite was cut too large for the sink. • The installers forgot a piece of the granite and had to retrieve it from the warehouse. • When they returned to our home, they laid the granite on top of the cabinet, but did not glue it down. • They also did not glue the windowsill. 3/8/18 – • Gary - the owner of Express Granite - came to our home to inspect the sink. He was not apologetic for the error. Instead he attempted to throw the responsibility on to my husband and me by stating this type of thing happens when folks bring their own sink to the job. Not sure WHY – I didn’t make the sink – I bought it – new. 3/8/18 – • A new sink was provided by Express Granite and installed. It is a better fit than the first, but not 100% flush around the entire sink. When the installers came to replace the sink, and glue down the section of granite and the windowsill, one of them stated..."I knew that first sink was incorrect, but what could we do?" • At this time I asked the installer to redo one of the seams on the countertop which was uneven. He attempted to fix the seam and in the process chipped the granite. He stated he didn't have the tools needed to repair the chip nor enough time because he had to leave my home in 10 minutes to get to his next job. He said he would make sure another installer came to the house on Monday, 3/12/18, to repair the chipped granite. 3/12/18 – • I had to call Express Granite to schedule the repair. The chip was repaired. The seam is still uneven. 3/26/18 – • I phoned Express Granite regarding the uneven seam. I was asked for photos, which I provided. 327/18 – • I again contacted Express Granite regarding getting on the schedule for the seam repair. Finally got a response that someone would be out on 4/2/18 to take a look. 4/2/18 – • Gary came out to our home and met with my husband. He inspected the seam and agreed the seam was unacceptable. We are awaiting a date/time to be put on the schedule so someone can come out to polish the seam. Gary said he would’ve gotten us on the schedule today, but the polisher called in sick – he told my husband the guy has a drinking problem and has missed several Mondays. (yeah, I want this guy to come out to my home! Especially not on a Monday!) 4/10/18 – • One week after Gary was at our home to look at the seam – and we have still not been contacted as to a date/time for the polisher to come to our home. • We contacted Gary – got his voicemail. No call back from him. • We contacted Livia at Express Granite. She put us on the polisher’s schedule tomorrow, 4/11/18. 4/11/2018 – • Another Express Granite employee (a polisher) came to the house today to inspect/repair the bad seam. He told us the granite on our peninsula had moved! • Granite on the peninsula is being removed. It will have to be made level, reattached and properly secured. Apparently this was not done when first installed on March 7, 2018. • This installation began on March 7, 2018. After many phone calls and multiple visits to our home from the owner and employees of Express Granite, FINALLY (Hopefully, this job is complete. Miscellaneous items: • The underside of the granite on our peninsula still has the fiberglass backing on it. When I spoke with the owner at Express Granite as to why it was not removed or buffed smooth - he said they never remove this - (even though I’ve noticed some of the overhang on my counter tops is smooth and some still has the fiberglass backing???) Again - Gary was not apologetic nor did he offer any compromise regarding this issue. (What he said was “your husband is in the business, he should’ve known”. My husband was “in the business” for 4 months. He was not a fabricator or installer. He was in SALES. He did not sell to the end user. He sold to fabricators.) • When the countertop in the bathroom was installed there was a gap between the granite and the wall. It was not caulked on the first visit to my home. The installers had to be instructed to do this on one of their subsequent visits. Bottom line - I would not recommend Express Granite. There is a definite lack of professionalism on the part of the owner of Express Granite and his employees. Fabricating and installation abilities are sub-par. Very poor attention to detail and horrible follow up. Gary did not once phoned us to make sure we were satisfied with the original installation or any of the ‘fixes’ that had to be done. If we had not been persistent in letting them know of our dissatisfaction, the owner and employees of Express Granite would have been fine with doing a less than professional installation and letting it go at that.
James R.
Aug 2017
These guys had the best price in town, for the exact same stone. Everything went perfect. No complaints at all. Other companies wanted to put a seam over my lazy susan, granite express installed one slab. Was a totally seamless installation.
Rachel D.
Apr 2017
I was referred to Gabe at Express Granite by our realtor. I was trying to decide between granite and quartz, and trying to stick within a certain budget. Gabe was helpful and answered all my questions in a timely manner. They arrived on time for the blueprint/mapping apt and showed up on time for the install. Everything went very smoothly. Happy we went with them!
Thomas W.
Sep 2016
You were warned! Check Express Granite’s BBB and Angie’s List rating, and read their Google reviews. I was referred to this company by a contractor I was working with. And, I’m a moron for not checking them out. When I was considering purchasing, I was going over the details of the job and job site. All I got was, “oh, that’s not problem”, “we can definitely do that”, “shouldn’t be an issue.” They were more than accommodating when selling you your granite. Basically, the owner (Gary) was just paying me lip service and wasn’t listening to a word I said. The issue that arose was with the number (31) of steps at the job site, which Gary was made aware of before he took my deposit. I also brought this up with the guy that came out to do the template, and he said “I wouldn’t worry about it.” The day of the install I get a call from the installers saying they cannot find the house. They told their boss that they had spent half the day trying to find the house and could not get in touch with the homeowner. This was a blatant lie. According to my iPhone, they called me at 9:37am on the day of the install and left a message stating they were having trouble finding the house. I returned their call at 9:43, 6 minutes later. I guess at express granite, 6 minutes is half a day. Then they refused to install the granite citing “loose gravel” in the driveway. There was lose gravel in the driveway, but not where they had to walk. They were able to back their truck down to a concrete slap at the top of the steps. Fortunately, I had another contractor there who the installers told that they were not made aware of the steps and they were not carrying the granite down the steps because it would take too long and they had another appointment. Then I get an angry voicemail message from the owner (Gary). I return his call within 4 minutes, but he is not available and did not return my call. Then, my wife who was as the house to meet the installers, calls and tells me they left and refused to install citing “loose gravel.” They even took pictures of the gravel in the driveway, but unfortunately for them, I also took pictures the same day of where they actually had to walk, and it shows that there was no loose gravel, but only a concrete slab. What this boils down to is that Gary forgot about the steps and didn’t allow enough time for delivery. He used the “loose gravel” as an excuse to not do the install on the specified day and then cited an additional trip charge would apply. Later that afternoon, 5:37pm, I tried to call Gary again to find out what had happened. I have never been so verbally abuse by anyone in my entire life. Who speaks to customers this way? Well, Gary at Express Granite apparently. Read his BBB, Angie’s List, and Google reviews. Apparently, I’m not the first to have issues with them. Don’t make the same mistake I did. There are plenty of others granite companies out there, and almost all have better ratings than Express Granite. Just in case there was any doubt that I went over the steps issue with Express granite, and as I prepared for this to get ugly, I went back to 5 delivery companies I has used on this project, flooring, appliances, furniture, kitchen cabinets, and lumber. All but one company signed an affirmation letters stating that I discussed the steps with them prior to delivery to ensure there would not be a problem. FYI, none of them charged me any additional amounts for delivery.
Lesa E.
Aug 2016
Horrible. The installers drilled holes in the granite inside our bathroom. Pieces of granite and dust were everywhere. Once the installers left I noticed an orange/yellow colored spot about 2 by 3 inches that had ridges. There is also a piece of the granite by the spot that is rough. It was obvious some sort of patch was done on a possible chip. The color of the patch does not match any of the colors on the granite and sticks out like a sore thumb. The man who sealed our granite from a different company also thought it looked like a patch. Upon searching the internet, I found exact examples of "unacceptable patching of granite" that looked like our patch. Upon calling Greg the following day, he said that patching was common practice and would not offer any solution or concern to our problem. He stated he was not sure our granite had patch work done and asked me to text him a picture of the patch. He said he would call me back. I sent several pictures via text and called him on his cell and the store (as well as sending another text) the next day. He never answered the phone. I have never heard from Greg again. I paid a lot of money for a new granite counter top. I was never told upfront that the granite would be a defective, repaired piece. This company is not legitimate and is fleecing it's customers. I urge anyone to run from this company and do not do business with them.
William B.
Jul 2015
They measured our project in early April and told us not to change anything. Our new cabinets were bare, nothing on them to skew the measurements. When they installed a month later they told us that our cabinets were not level and would require a shim or two. Well, a shim or two is an inch and a half at one end. My expensive piece of stone is sitting atop three shims glued in place. If they would have told me I was unlevel when they templated in early April I could have had them leveled. I spoke with Gary at Granite Express and he says that it is my problem. The only accomodation he will make is to charge me $400.00 to remove the stone but only if I sign a waiver that if they break the counter top it is my problem. This would not have been a problem from the get go if his employee had told us to level our cabinets. I even had a contractor on site while they were installing and he could have fixed the problem on the spot if they had allowed it. All it would have taken at that time was loosening a screw or two and shimming the bottom of the cabinet. Now, it is incredibly ugly and not secure.
Response from Express Granite
"This exact situation is covered in the signed purchase agreement provided to the customer, and signed before the project started. One of the items on the purchase agreement covers the levelness of cabinets. It reads, " Levelness of cabinets is, without question, the most important factor in a stone counter top installation. The CUSTOMER, not Express Granite, is responsible for the levelness of cabinets or structure to receive the stone. .... Our installers will check, to the best of their ability, the levelness and sturdiness of the cabinets prior to installation. Shimming is an integral part of almost every stone installation. In some cases, due to unlevel cabinets, we may have to shim the granite off your cabinets leaving a visible space between the stone and the top of the cabinets. It is the responsibility of the customer to remedy this situation after installation. This is written in plain, clear language and was signed off on by the customer on April 7th, 2015. Express Granite and the customer have documentation of this. We offered a remedy, that we deemed to be fair and consistent with the signed document, to our company, and the customer. We strive to please every customer, within the terms of the signed purchase agreement."
Jeff R.
May 2015
unknown
Dennis D.
Mar 2015
I was hesitant to use Express becasue there was no record of them on Angie's List. However, my neighbor used them and i saw that they did quality work. She indicated that she had no issues. So we went ahead with Express since they were priced below the our estimates.
We went to the granite wholesaler a few times to get an idea of what we were looking for and to get an exact price. After we picked the color and agreed on the price, we moved forward. The only reason I give them a "B" in professionalism is that there were two instances where they messed up the scheduling. The first was when we were going to select are specific slab. Greg was going to meet us there but called the night before or so to tell us he had to go to a measurement and could not make it. He offered to reschedule but our schedule was tight so we were unable to. He assured me that he would look them over once they got to his store anyway and would alert me if there were any issues (cracks, etc) that I did not notice. My wife and I went alone and picked out the slabs we wanted. Greg did call them and had them move a few out so we could see what we were getting. The slabs were laid out and ready to go when we got there, which was nice.
Another scheduling issue arose when the lady who runs the schedule called and told me that they double booked the guy who was scheduled to come over and template the kitchen. She asked if I could reschedule. I was unable to and the guy showed up as scheduled. So both of these scheduling issues did not turn out to be a problem at all, but it made me a little nervous about the project.
When the gentleman came over to do the template, he offered suggestions and we made some changes to the template of the island. We also added the bathroom vanity which was not a problem for them. After the template was done, Greg called me about the price changes, which we were expecting given the changes that we made. I am pretty sure Greg knew that we were going to make the changes regardless of price (within reason) but the upcharge was in my opinion quite reasonable. In other words, he probably could have run up the price on me for the additions, but he didn't.
Finally, the day of install came. Just about three weeks following signing the contract. Two guys came by about 8:30 and and tore out my existing countertops and replaced them with granite. They gave me some instructions and were gone by 1pm. It looked great!. I am very pleased with the work they did and I really couldn't be happier. I would undoubtedly use them again.
We went to the granite wholesaler a few times to get an idea of what we were looking for and to get an exact price. After we picked the color and agreed on the price, we moved forward. The only reason I give them a "B" in professionalism is that there were two instances where they messed up the scheduling. The first was when we were going to select are specific slab. Greg was going to meet us there but called the night before or so to tell us he had to go to a measurement and could not make it. He offered to reschedule but our schedule was tight so we were unable to. He assured me that he would look them over once they got to his store anyway and would alert me if there were any issues (cracks, etc) that I did not notice. My wife and I went alone and picked out the slabs we wanted. Greg did call them and had them move a few out so we could see what we were getting. The slabs were laid out and ready to go when we got there, which was nice.
Another scheduling issue arose when the lady who runs the schedule called and told me that they double booked the guy who was scheduled to come over and template the kitchen. She asked if I could reschedule. I was unable to and the guy showed up as scheduled. So both of these scheduling issues did not turn out to be a problem at all, but it made me a little nervous about the project.
When the gentleman came over to do the template, he offered suggestions and we made some changes to the template of the island. We also added the bathroom vanity which was not a problem for them. After the template was done, Greg called me about the price changes, which we were expecting given the changes that we made. I am pretty sure Greg knew that we were going to make the changes regardless of price (within reason) but the upcharge was in my opinion quite reasonable. In other words, he probably could have run up the price on me for the additions, but he didn't.
Finally, the day of install came. Just about three weeks following signing the contract. Two guys came by about 8:30 and and tore out my existing countertops and replaced them with granite. They gave me some instructions and were gone by 1pm. It looked great!. I am very pleased with the work they did and I really couldn't be happier. I would undoubtedly use them again.
Patricia V.
Oct 2014
Prior to installation, consulted with Greg Takavitz regarding stone to place on vanity in master bathroom. Fully expected guidance during inquiry and discussion on type, style and color of stone (based on his expertise). After Kashmir White granite was installed, there were water spots everywhere on the granite. Any liquid would leave a stain on the granite. Emailed Greg asking if the granite was sealed. He responded via email that his installation crew sealed the granite and offered to seal them again or sale the sealant they use to be self applied. He also stated in the email that Kashmir White is one of the most porous species of granite. This was very upsetting as he should have provided that information prior to purchase and installation into a bathroom. Had he been a responsible fabricator and advised that the species of granite selected was extremely porous, a different, less porous species or stone would have been selected. This was relayed to him via email along with request to have the granite resealed by Express Granite. Dissatisfaction over the lack of customer service regarding utilizing his knowledge of porous species and not relaying this information to his costumer prior to purchase and installation, was also stated in the email. After this email, he did not return any phone calls nor respond to the email. He also did not seal the granite again as requested. Store purchased sealant was self applied.
Other species of granite were installed in the home, including the kitchen, by other fabricators. There are NO porosity issues with those stones. Never had porosity issues with any other stones in previous homes.
Will NEVER use Express Granite again! Does not respond to customer inquiry. Has no concern for customer satisfaction.
Other species of granite were installed in the home, including the kitchen, by other fabricators. There are NO porosity issues with those stones. Never had porosity issues with any other stones in previous homes.
Will NEVER use Express Granite again! Does not respond to customer inquiry. Has no concern for customer satisfaction.
Response from Express Granite
"While I regret that you've deemed us to offer poor customer service, I would like to respond with my version of events in attempt to "clear the air". The initial contact I received from the customer was this: "Greg, We are now seeking quotes for our bathroom vanity. We are refinishing the wood but would like to replace the masterbath vanity top with Kashmire White 3cm granite. Approx 24 sq ft. with backsplash. Need 2 sink cut outs for under mount. I have seen the slab photo from Global and like it. Do not need tear out or plumbing installed. Please provide me with an estimate. If there is a similar stone for a lower cost, please include it in the estimate as well." As you can see, I was never consulted on the type of stone, style, or color. She had made the selection of Kashmir White before I was even contacted. As far as scheduling, templating, and installation are concerned, everything went off without a hitch, and I received this e-mail from the customer shortly after installation had been completed: Greg, In the next few months, we plan to replace the top to our half bath vanity on the first floor near the kitchen. It is the standard small size one, unlike the master bath. Keep us in mind for scrap pieces you end up with that would be enough to make one. The kitchen has Santa Cecelia so if you end up with a scrap piece enough for approximately 22 x 31 1/2" with back splash in Santa Cecelia or a close relative, let me know. We have time, not in a big hurry. The Kashmir White looks great. Guys were great, professional etc. Thank you. As far as I was concerned, this client was satisfied with not only her color selection, but the way the entire process was handled from start to finish. Fast forward a month later and I'm contacted by e-mail about the water spots - I informed the client that, yes, even sealed granite can have water spots and stain. This is the case with ANY granite - even 2 slabs of the same color are going to be different in their mineral make up, consistency, porosity, etc. That is the nature of the product, for better or worse. Sealing of stone is NOT part of the warranty we provide. Our warranty is for workmanship (things that we can control) and the porosity of stone and/or sealing does not fall under that category for the reasons listed above. We do, however, offer a 15 year warranty sealer through a 3rd party company (DuPont), but that wasn't available to us at the time of this project. I offered to come out to put another coat of sealer on the stone free of charge, even with the issues not being covered under our warranty. I will admit that I dropped the ball here. I did not follow up on that and I regret it. I forgot about it and provided poor service on that front. I never, knowingly, ducked or dodged phone calls or e-mails. That is not how we operate."
Licensing
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FAQ
Express Granite is currently rated 3.2 overall out of 5.
Express Granite accepts the following forms of payment: CreditCard
Yes, Express Granite offers free project estimates.
No, Express Granite does not offer eco-friendly accreditations.
No, Express Granite does not offer a senior discount.
No, Express Granite does not offer emergency services.
No, Express Granite does not offer warranties.