Michael's Flooring Outlet

Fine. No problems. Honest and friendly. Would use company again ,

Excellant. Salesperson very helpful. Installers were great. A job well done.

Easy to work with. Happy about the results.

Great! The crew was prompt and cleaned well after each day. We are pleased with the outcome

We needed to replace our 21 year old carpeting. We got two bids and Michaels Flooring Outlet was $1400 cheaper. They were very nice at the store, with no pressure. They came to measure very quickly and was able to install it faster than expected and were willing to work around our schedule. They did everything they promised, including moving heavy furniture. The crew did a great job and we love our new carpet.

The subcontractor came out to measure hardwood floors for refinishing and for new carpeting.he was an unusual character in that he told me what trim color I was getting, one dog was okay, but the other is gonna be a problem after telling me 2 minutes before that he was fine with them, I couldn't ask him questions while he was ciphering... Just a little peculiar. The wood floor sub was great, on time, neat, explained things well and finished the job as he promised. the carpet on the other hand was a different animal. the sub finished the first two offices without a hitch however the basement became problematic.the unfinished edge was to have a metal transition piece however the installer decided justto turn the carpet under and attach it to a tack strip.I refused the original color trim I was told I was getting and the gray color I wanted was unavailable and had to be special ordered.one of the dogs worked the transition piece of edge and took the carpet up which necessitated the installer to come back and repair. The metal transition piece came in however it wasn't long enough and him to be re ordered. There was not sufficient quantity of grey trim available which left 1 room half done. It was yet again another trip by the installer 2 put the base cove on. Quite an ordeal especially when the wood floors in first office came together so quickly and easily.

VERY POOR!!!I will never walk in this company again. The manager Mark was very rude, condescending, just acted like we were a pair of dummies. They called and gave us 18 hours notice of coming to lay the carpet. They were told about two speaker wires that needed to be routed under the carpet for the two rear speakers. The wires are lost in space under the carpet some where. The carpet will have to pulled up along one wall to find the wires. The whole experience left my wife in tears, VERY POOR EXPERIENCE!!!

The sales personnel at Michael's in St. Peters were very professional and took the time to explain things, show us tons of samples and gave us advice and recommendations based on our input as what we were wanting. The installation crews were professional and went out of their way to do the little things that made the difference. They asked questions and made us part of the installation process by asking us if we liked it being done this way or that way. They cleaned up after themselves and didn't leave a mess. They did their best to accommodate us still having to move about and do things. Afterwards they told us how to care for the floor and left us with their phone numbers in case we noticed a problem. We are very pleased with the results and their pricing was better than the other bids we received. I will definitely go back to Michaels in St. Peters for any other flooring needs that we might have. I strongly recommend them.

They were very helpful and they work on their price; their installation was great and they don't contract out their work, if I have any installation problems I can call them back and not on a sub-contractor. Their treatment for me was great! They were respectful and prompt. During the installation they moved the furniture and they were respectful of it, I will use them again anytime I needed them.

The job was done in 3 days by two men. They were neat and efficient. They cleaned the flooring after they were done. They cleaned the garage where they cut the wood. They worked hard.

I already told you that in the first box.

I found flooring that I really liked and, because the store is close to where I live, I agreed to purchase from them. The estimator came out and refused to even give me a bid on one room I wanted to have floored because he said it would be "too hard" to install around the furnace. That was disappointing, but I figured I could just get that room done by someone else. The flooring arrived and they sent out the installers ... I hardly know where to begin here. They were nice enough, but they didn't seem to know what they were doing. I had to call them back 3 times for various serious problems -- trim popping off within 4 hours of them leaving (twice), water flooding my kitchen where they shut off the ice maker improperly. I also still have a hole in my kitchen wall that they put there while removing the trim to replace the flooring and chipped tile around the fireplace for the same reason -- when I called the store, they told me that these things were probably already damaged before their installers arrived. THEY MOST DEFINITELY WERE NOT! The installation job is a really hack job -- there are tiny pieces shoved in crevices near doorways/walls that are popping out, one of the tiles has a gouge in it (that was either a defective tile or put there by the installers), the tiles that are in one of the room have a directional design which was disregarded by the installers, etc. Each time that I tried to call the store to talk to a manager, I was told to handle it with the installers. The store wasn't the least bit interested in resolving the issues I had with the installation -- once they had their money, they were done! I now need flooring for the main living/dining room of my house and I most definitely will not be using Michaels!

I don't believe you will find a better price anywhere. My salesman Marc (now in the North County location) was golden. Very responsive on quoting job and follow-up rework. Workmanship was average. However, I subsequently tried a "high end" flooring company in West County to install tile in basement expecting a better installation. I paid approximately 20% more than Michael's quote and the workmanship was no better than Michael's. In the end, the quality of the work depends on the luck of the draw....the person they send to do the work. Both companies farm out work to installers who don't work directly for the company. For an example, when the Michael's carpet installers finished the job they gave me their personal company business card for future work not a Michael's card. When installing my kitchen and laundry room tile Michael's had to call in a contracted guy to do the laundry room because the job was taking too long. His workmanship was excellent. I wish he had installed my kitchen tile. He also gave me his personal business card. On a side note, when my tile installation was completed, the Michael's installer handed me a satisfaction survey to fill out. Not a good way to get an honest appraisal of work performed when the installer is standing right there watching over your shoulder. I gave him an excellent review because my review was given under duress.

I was under a very tight deadline to get new carpet installed in the house I was selling. The people at Micheals worked with me to not only give me the best price on the carpet, but also were able to work within my time constraints. They even came out on a Saturday to install the carpet so that I would be able to start showing the house on Monday. The whole experience was great and I would definitely recommend Micheals Flooring Outlet to all my friends and family.

They did an excellent job. They were courteous and they did quality work.

Had 4 rooms and a hallway re-carpeted. Installers came early, moved furniture safely without damage and did an efficient, professional job. I am very happy with my new carpet!

The installers arrived at 8 a.m. and went to work. They moved the furniture and even helped me move some of the smaller, heavier things I was not able to handle. There were no problems. The carpet looks great. The only issue I had was that they sub the work and said they had to get my payment before they could pay the subs. I didn't like that.

First I have to say the sales person Patrick Cullen did an excellent job in showing me samples, letting me take them home to match with cabinets, etc. This entailed several trips and he patiently walked me thru this process. Helped with decisions because of pets in the household and what would be the best in the long run. House was also up for sale and wanted to get the best, but priced reasonably. At every step along the way Pat was a great person to work with and there to answer questions. I highly recommend him and Michaels Flooring. Vinyl was laid 9/14: They moved refrigerator and propped up front of range to lay vinyl under these areas. Thus no seams. Removed old vinyl and removed and replaced baseboards. The toe-kick was left in place and installer did not do the best of job in protecting that area as old vinyl was removed. Attempted to abate squeak in kitchen, but not able to completely remove. Prepped and installed new vinyl. Hauled away old vinyl. I chose a ceramic tile look and the Vinyl looked so much better and cost less. This was done by contractor Tim Riggs Flooring LLC. Carpet was laid 9/17: They moved heavy sectional living room furniture and dining room set to lay carpet and new pad. Ripped up old carpeting and pad. Started to sweep up with a broom (but was raising too much dust) and then switched to vacuuming up the area per my request. Hauled away old stuff. Then put down new pad and carpeting. Was able to get rid of squeak in hallway. Did a great job around the spindles on the stairs, and also making sure no tacks were too high on the stair back portion, to cause dogs to cut their feet going up and down stairs. Vacuumed the areas again. Also did some carpet stretching and tacking down in my Family room by patio door. Contractor Mike Hendrik Flooring did the pad and carpet install. Overall was pleased with the job Michaels Flooring (the St Peters, Main Street store) did and how nice everything looked when finished. Everything was put back in place and the house looked very new with these improvements. Loved the feel of the 8lb moisture barrier pad under the carpet. Very cushioned and great protection against pet accidents. So far none that has occured! Michaels works with Wells Fargo to offer no interest financing, if paid off within a certain period of time. Thank you Michaels for helping me thru this renovation with the least problems.

We had used Michael's Flooring in the past and knew from that experience to use them again. We weren't disappointed. From the time we walked into the showroom to pick out carpeting to meeting the measurer, to the removal of the original carpet and pad, to the final installation of the new carpet, we couldn't have been more pleased. Dave, at the showroom, was knowledgeable and helpful and directed us away from the more expensive pad because we were getting the more expensive carpet. Without his help, we would have ended up spending quite a bit more without any noticable difference. Now we're in the house and absolutely love the carpet.

Absolutely Fabulous. I did my homework and research and had pricing from various places. I saw someone say they weren't pleased with their pricing, but I found them to be flexible and willing to reduce pricing if you had valid comparison pricing to show them. Dave A. was my salesman, and he was great. I had been into see him at least 5 times for samples and "re-works" before I bought anything and everytime he was friendly, courteous and professional and fun to deal with. Of course the tile I picked out was not the "run of the mill" brand, but I'm a visual person and when I saw a picture of the tile I wanted I fell in love with it. Dave A. found out for me who the manufacturer was and turns out the owner of Michael's used the same tile in his house in a different color (earth-which I'm putting in my Master Bath!). They ordered me a sample sent directly to my home. When I finally decided to go ahead and do it, they sent a professional to measure. I had them measure for not only the Hall Bath, but all the bedrooms (I also bought carpeting from Michael's), and the Master Bath (tile to be installed August 20, 2012). The individual measuring was completely thorough and asked many questions while measuring - probably because I told him I wasn't totally sure what all I was going to do. This cost me $40.00, but was credited to my account when I purchased the tile. They also gave me copies of all the estimates and measurement documentation, which I am still using for reference. The tile was installed by Dave and James of Prestige Interiors (installers for Michael's). They were on time, courteous, professional, clean, friendly, and very knowledeable. Their work was OUTSTANDING! and I have requested them to do my Master Bath install as well. We went over what they were going to do from beginning to end and I realized I may not have figured the bathroom closet into the measurements for the bullnose tiles. No problem, they used leftover tile and scraps to cut-to-fit for a "custom" border. They cleaned up every day before they left. When they reset the toilet, the valve was leaking so they made an extra trip to replace the valve. I also had not fully decided what I wanted to do in our Master Bath and asked for their opinion since they see a lot of bathrooms! We talked about what I was thinking about doing and they gave suggestions that I didn't even think I could do. I wanted to get rid of the window sill and they said no problem. So I went back to the drawing board and reworked my Master Bath plan and went back to Michael's to order the tile. Again, Michael's worked with me on pricing.I know I could have gone to Home Depot or Lowe's or The TIle Centre, but the amount of time Dave A. spent with me on my projects NEVER ONCE getting pushy, or annoyed and the knowledge I gained from him and the installers only made me a better informed consumer and believe me my 3 inch binder is proof I did my homework! I would definitely recommend Michael's Flooring Outlet and Dave A.

We have an oddly shaped family room which gets a great deal of traffic and needs a very robust and stain resistant carpet. Because of the size and shape of the room we felt we needed extra wide rolls to keep the seams down to one at most. I called several different vendors who flat told me that was not available. Michael's worked with us not only on the type of carpet we wanted but also the special order of extra wide pad which also came from Shaw which doubled our warranty to 30 years! The room was large so the total was fairly high given it was one room, but the price was below any other quotes I got when I presented them with the same specs for the same products. The installers were cool, they used new tack strips, and used extra wide glue strips on the one seam we had to have. All at no extra cost - they were great and will use them again soon. I waited until we had a little experience with the carpet before I wrote a review.

Sales process: Not pushy, informative and respectful Intallation: Called for installation date confirmation, arrived on time, work was done professionally and left everything in great order - Clean and ready for company!

The company did not ask any pertinent questions about my needs. If they charge a flat rate for any repair, it is too much for what I had done.

Purchased 4 rooms of carpeting with pad and installation. MIchael's quote the price including all of those when you are looking. I found other companies only quote the price of the carpeting and add pad when you ask about it; and won't give an installation estimate until they come out and look at it. Michael's made an effort to make sure that I was aware of some extra special deals that they have on in-stock carpeting. When I was looking at a special order carpeting, the salesperson pointed out that they had a very similar in-stock carpet that would save me $600. The installation looks good, can't see any seams, all smooth. The person measuring the rooms did his best to use the carpet in such a way that I didn't have much excess. I bought a remnant that they dropped off for me at the same time as the installation. They were in and out in a day. I would definitely use them again.

Not much to add, since I have contracted with two other companies for material and labor. My only complaint is I felt they needed more selections on carpeting, although what I did see was fairly priced.