Al-Don Indoor Air Quality Specialists

Terrible , terrible service, anyone using them should really have their head examined. Look at their yelp, Facebook, and google reviews say. its the same story over and over and they just don't back their work up. Disgusting and sad, they lure you in with a warranty in case of future problems which is a great sales pitch until you actually try to use it. SPOILER ALERT they wont honor it without explaining to you about some obscure rule they will tell you about as soon as you try to use it.

Al-don installed the AC in my home for a previous owner, refused to answer if it was under warranty over the phone(it was installed 5 yr 2 mos ago), told me only way to look at it was with a 99$ visit fee, I had a pretty good idea of what was wrong with it, told the office that, but went with it since its their stuff and likely should be under warranty by industry standards. Technician was very nice, told me I needed a new contactor, that my system was no longer under warranty, it would be 350$ to replace the 20$ part, and either way they were stealing 99$ from me to tell me what I told their office idiots who schedule the visit. I wish I hadn't fallen for this scam and just order the part on my own and replaced it.

AlDon installed a Coleman HVAC system approx 9 years and 10 months ago. It quit cooling. As the temperature was approaching 98F I called a company (Not Al-Don) to see if it could be fixed ASAP. The technician from the company ( Courtney’s) arrived and determined it was low on refrigerant , added 4 pounds to the system along with an ultraviolet dye to find any possible leaks, a standard practice for many years. Upon checking the paperwork, I found the system to still be under the 10 year parts and labor warranty issued by both Al-Don and Coleman ( American Standard). It had been 9 years and 10 months since the installation. The technician arrived from Al-Don and upon being informed another company had put the UV dye in the system refused to do any work on it, stating that it was company policy that they could not put their gauges on any system into which the UV dye had been introduced stating it would ruin their gauges. This was verified by the service manager in a subsequent phone call by me. I offered to lend him MY air conditioner gauges to use. He declined my offer. I used to repair the AC systems on any older cars I owned and was pretty familiar with how AC works and more importantly when and how the UV dye is used to detect leaks. To make sure technology had not changed in the last 5 years or so, I called 1. A manufacturer of AC test gauges. 2. The company that made the AC system. And, 3. A manufacturer of UV dye. I was assured by all of them that there would be absolutely no harm to any equipment by the use of the dye. The service technician then told me there would be an approx $165 charge for the service call, even though he never got near the system. I respectfully decline to pay and suggested they turn it over to a collection agency. I will have Courtney’s fix the system and any failed part may be covered under the manufacturer’s warranty. But that was not the issue. The problem with telling me the dye will harm the gauges is, I know better. I have used both the dye and pressure gauges. While I am not an HVAC technician, I know how a pressure gauge (Bourbon tube) functions, and the gas laws involved in an AC system. It’s simple physics. If what the company says about it’s policy is true, how would they know if the dye was installed if they were not told beforehand ? That was my mistake. I should have played dumb, and they would have been none the wiser. Or if they were called to service a system they had never seen before that had dye installed in the past. I doubt I’ll ever use Al-Don again. I am a bit surprised this happened to me, as it would seem they have a very long complaint free history.

They were very professional. they inspected my entire system for a very low price of $99 service call and gave me recommendations for future upgrades.

Great. Very professional. Went out of their way to make sure I was happy. Technicians were friendly and informative. They also call and let me know when I'm due for service.

I have an annual contract with them to maintain my HVAC system.

I'm doing a bathroom remodel, so they moved some ducts around. They put one in the upstairs bathroom and put tube turns in and a total of three vents. I have an annual contract with them to maintain my HVAC system. They put in my split unit when we moved into this house and I've been using them since.

Evertything went well, from the sales visit to installation. The sales call was no pressure and no nonsense. The service manager pointed out the advantages and disadvantages of a more efficient system, and we agreed that the cost of a more efficient system outweighed the potential reduction in the utility bills. From there, we scheduled the appointment, and everything was great. The installation crew showed up 15 minutes early, went right to work, and finished at about 2:00, around 3 hours earlier than expected. I was impressed by their courtesy and professionalism, and even by the care they took to close the gate behind them so my dog wouldn't wander out.

I would tell a friend to do their homework and know hat they want and know for sure that what they are saying is correct. once my husband tells them what he thinks is the problem he is out there making sure he is checking it and he sees what they are doing.

Hector was great. Gave me info about my furnace and general heating system. No one else had done. Problem: My very bad hearing and he had an accent - difficulty understanding but he understood. May request another tech next time that has English as a 1st language.

It was expensive, but it was worth it. They are pretty good. It took them time to do it, but they were pretty good. We got estimates, and everybody else told us $12000-$13000, and he did it for $9000. The owner is the son of my patient, and he had to put the new furnace in the attic, and they still put it, and they cleaned up after themselves. They did every thing that they said they would do.

I like their responsiveness and their price. I have very high regards for them. They did everything above and beyond. I’ve used them twice and I’ll probably use them again in the near future. They’ve been a pleasant surprise. I’ve read their reviews before I called them. The water heater installation was $3,500 and the furnace was $5,000. It was a good price because the other prices I got were higher. I would definitely recommend to other people that they talk to this company.

From the first contact for a quote to the completed contract, Aldon's personnel were absolutely the best. I've used the system for a year now, and I couldn't be happier.

Jerry was on time and did a thorough job. He was very efficient and clean.

-Excellent-arrived/finished on time -Cleaned up well -Explained new features well

I have contract with them and they come 2 times a year. Normally one technician comes out and he stays for about 30-45 minutes. I like that they give me good service. They keep my equipment running. I have confidence in them! Over the years they have also put in an AC unit and Furnace.

Ed, the installer, did a great job once again. They had previously installed a tankless gas water heater. Removed the old furnace, installed gas lines, installed new gas furnace in a day and a half. Couldn't be more satisfied with these folks. They are on time, quick, thorough and clean up. Will use again when it is time to replace my AC condensing unit.

Al-Don Company has taken care of this A/C Unit, Hot Water Heater & the Furnace for a few years before we purchased this house. We continued with them & our service technician, Lisa, had rebuilt the A/C when we were not ready to replace it. We haven't had problems but when the freon was discontinued we had no choice but to replace the A/C Unit. We were having problems with the Hot Water Unit & had our technician, Mark, coming out to check both. Their team is well trained, dressed accordingly & you generally get the same technician which means they know what has been done. The A/C & Hot Water tank were ordered & installed 2 days later. When he replaced the hot water heater, there was a lot of sedament in the bottom & the heating element was bad. After installation Mark set the dials & while it was filling he removed the A/C Unit, changed out the piping, wiring, etc. Then turned the unit back on & while it was starting to cool he checked the hot water heater to be sure it was heating proper. One last check on the A/C unit, we went over the guarantee & he was done in one day. They called 2 days later to be sure everything was working alright. We maintain a service contract with Al-Don so they are out at the change of the season to check everything. I would highly recommend this company.

They were here at the appointed time; they were courteous and professional. We had some problems with the A/C overheating so they came over and tried to correct the problem but when that didn't work, they put in a whole new unit and it's been working great! What I really appreciated was the fact that when we had problems, we were able to get ahold of them quickly and they came out right away. We will continue to use them for regular maintenance.

Jeff and his team showed up when they said they would, and did the service as described. Jeff was also able to arrange interest free financing from the manufacturer. The electrician came the first day and then Al-Don installed the ductless system and cleaned up the site. Jeff met with the Kirkwood building inspector to make certain everything was done to code both before and after the job. The upstairs is now delightfully cool and comfortable. My son and daughter are delighted that they can each set the temperature in their own room to their preference. All in all, a excellent experience. I will use them again to maintain my AC and furnace as well.

very well. They were prompt and tried hard to fix the problem at a lower cost.

Aldon puts customer service first. They are prompt, do their best to keep my equipment in good working order, and are very pleasant to work with. I always feel that they are trying hard to maintain rather than sell me something new and I am getting great service from some rather old machines. They have always been very honest with me and when the time comes, I will have them install the replacements.

Company was prompt with a good price. They showed up on time and completed the work on time. Cleaned up when they were finished. I couldn't have been more pleased. I would hire them again without hesitation.

Al-Don was on time, polite, effficient and very professional. Their work was exemplary and the ac is working great. It's also nice to know they'll be there for us, as they always have been in the past, if anything goes awry.

They show up ON TIME and with everything they need. It goes smoothly every time they are here.