Affordable Kitchen And Baths
About us
No appointment is necessary to meet with a designer and receive a free design and estimate. We offer full installation. 12-months same as cash financing available to those who qualify.
Services we offer
Appliances, bath, countertops & cabinets. Kitchen and bath remodeling. Free estimates and in showroom design. Kitchen and bath installation., kitchens
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.218 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 17% |
Showing 1-18 of 18 reviews
Christy G.
Nov 2023
CANNOT stress enough how much we would NOT recommend this company! The worst for communication, job performance & customer service. Britney Callier - son of Dave Callier (business owner) sadly is running things at AKB now so you have no choice but to try and work with him if you do business here. Our whole process started for a new shower and vanity back in March and we're now over 7 months and counting. We were originally told 6 weeks! Gave the down payment on Mar 21 and told 13 weeks. At 9 weeks we hadn't heard anything so we stopped by the store for an update and this finally got them to do the final measurements and was told it would be delayed on account of materials still needing to be ordered even though they cashed our check within 2 days. Red flag -they only take cash or check -now we and others know why. Hadn't heard a word again so July 17 we stopped by the store to be met with more excuses. Asked for the owner to call us. Finally, on Aug. 2nd, 5 months later for the first time EVER we heard from someone. Told us others were waiting longer than us. Not a good sign and not told to us up front. Things looked like they were finally going to be completed the week of Aug. 14 only to be left with a horrible installation, The doors were put on backwards leaving holes in the shower walls, the doors were not aligned, the shower fixture (wrong one) was loose (videoed this) caulking was so bad any amount of water would get behind and ruin the walls. The fan was never connected properly and the vanity we were told was defective so we never saw that. We have not been able to use or even turn the water on. We contacted Brit and John Dolence (owner of Mission Contracting) immediately with email, pictures and a phone call as the guys left saying "enjoy your shower". We were told it would be about 2 weeks and they would replace and send new guys. Again, no communication & numerous unanswered emails so Sept 21 we stopped by the store and videoed the encounter. Rudely, we learned that our replacement materials were in and nobody bothered to call. For Real! Feeling scammed, we've had to contact the BBB, the Attorney General's Office and now a private lawyer. Brit has been rude, patronizing, and condescending during this process. We did a google review and from that, we have now met and come into contact with others in the same situation as us with AKB since Brit has taken over. Brit actually lied and told the Atty. Gen. we have a fully functional shower and he knows we do not! AKB is denying us a refund to hire someone else and John said he has someone in mind to replace the work, but Brit refuses to let him return to honor the original contract. We call this breach of contract. Best advice- wish we had, is DO NOT buy from this dishonest unscrupulous company. They have our money plus some and we do not have a functional shower. Just hostility, excuses & delays.
Kay M.
Oct 2023
We have found Affordable Kitchens and Baths to be both unprofessional and dishonest. We paid them in full for materials and 20% installation in April 2022, for a kitchen remodel that was to begin in July 2022. After three months of calling and being put off, they finally started our remodel on October 17, 2022. The day they began we received a call from Lonnie, VP of operations for a check for an additional 60% of install which he sent someone to pick up. The man that showed up to demo our kitchen and hang new drywall didn’t protect our floors and left deep gouges and scratches throughout. On day three he admitted that he wasn’t employed by Affordable K & B and probably wouldn’t be returning to complete the job because there was a dispute over money. Lonnie Walker contacted me the same day to ask for additional funds to which I declined. The drywall was atrocious. He left 4 inch gaps at the bottom of each wall. He drywalled over electric outlets and exhaust duct for microwave. He did not remove any door casings instead cut and removed drywall close to casings instead leaving large gaps and gouging casings. When he began to instal cabinetry the first one out of the box was damaged. We were told there would be a 7 day rush for a replacement. The lower cabinets were installed but an additional upper double cabinet was ordered incorrectly and had to be replaced and another piece was damaged. So, we were under the impression that in one week they’d be back to complete the kitchen with cabinet replacements. THEY NEVER CAME BACK! For 6 weeks we were told the replacements weren’t in. They literally worked 8 days in our home. They stopped taking our calls. We asked a friend who’s an attorney to send letters to negotiate at the very least the replacement cabinetry that we’d paid for. They wouldn’t give them to us. After being left without a kitchen for 3 months we were tasked with hiring another company to repair mistakes, order replacement cabinetry and complete the remodel. We spent an additional $10,000. Five months to the day after demo began, our kitchen was finally completed! We have hired a lawyer to litigate this matter.
Patty A.
Oct 2023
I’d give less than one star if it would let me. This has been the worse experience, I wish I had searched reviews BEFORE ordering. We ordered a shower for my daughter the first week of July and paid in full. We started checking in order and would leave messages on the VM for Britt or Brett not sure what his name is. So today I called the manufacture and the order was just placed today and actually still wasn’t placed they needed more information. When Britt just called me he stated that we aren’t allowed to call the manufacture that we don’t have all the information.. thats bull, I had the order number and it’s pretty clear they just placed the order and it won’t be delivered until Nov sometime. He said we can’t get a refund even though he just placed the order because we signed the paperwork stating special orders have a no refund policy. .oh and he said he never got any of our VMs I told him I guess his Voicemail system is terrible as well. Whatever you do stay away from this place!!! N
RHONDA B.
Apr 2016
unknown
Tonja B.
Aug 2014
Process took almost three weeks longer than originally promised. Affordable stated the delay was from manufacturer. Work quality ok.
Response from Affordable Kitchen And Baths
"Thank you for taking the time to review your experience with Affordable. Feedback is essential to ensuring a high quality of employee performance and customer satisfaction. We are so pleased that you had a positive experience with our company and want to make sure you continue to be happy in the future. Please don't hesitate to contact us with any questions, concerns or needs you may have in the future."
Ruth C.
Jul 2014
We saw their ad in St. Charles so we decided to go with them. They were just very cooperative on what we wanted and they way we wanted it. They did exactly what we wanted. They did not try to turn us on to something more expensive. The only problem that we had with them was it took them a little longer than we expected to come back and take care of a couple of things. Their price was also comparable.
Response from Affordable Kitchen And Baths
"Thank you for sharing your experience doing business with our company. We are very thankful for your business and truly appreciate you taking the time to give us feedback, which is truly crucial to our continued success and customer satisfaction. We are glad that you got exactly what you wanted and hope you're continuing to enjoying your new kitchen and bathroom. We apologize that it took longer than expected to fine tune the project. We want you to be happy for years to come, so if there's anything you need, please don't hesitate to call us."
Cheryl G.
Jun 2014
I have mixed feelings about Affordable Kitchens and Baths. The sales person we dealt with, Heather, was wonderful to work with. She was very helpful in selecting products and finishes and helping create a cohesive bath. The contractor, Fred, was a very nice man who was always prompt and professional and did his best to make sure we had everything we needed and things were moving along as quickly as possible. Our installer, Jerry, was a very skilled and personable guy. He made sure to do things the right way and to inform us if anything we had selected was not going to look right or if there were structural concerns with any of our choices. He was, however, a late arriver and early leaver. Despite the fact that Fred ensured us that our job was running ahead of schedule, I couldn't help but think it could have been done even sooner if Jerry had worked a full day more than a handful of times.
On the negative side, apparently, the most important detail in terms of how long it would take to finish our bathroom was left out at the time of signing the paperwork. Heather never told us that it would take 2-3 weeks BEYOND when Jerry was finished with the rest of the room, to get the countertop in. She failed to mention that the type of surface we chose (Cambria quartz) took the longest to come in-- something that may have impacted our decision. According to Fred and Jerry, the sales people never mention this and they are left with trying to do damage control when the homeowners are fit-to-be-tied, as we were. We had company coming two weekends in a row AFTER I was told our bathroom would be completed. To his credit, Fred made sure we had temporary sinks installed so that we wouldn't have to share the hall bath with our kids AND company, but it would have been nice to have the knowledge that it could take up to 6 weeks for our bathroom to be done BEFOFE scheduling company.
In summary, I would say that the quality of the work was excellent. The price, I believe, was competitive. The communication on the part of the sales team was poor. They need to be completely transparent when it comes to how long it takes to COMPLETELY finish the bathroom, not just how long it takes their own guys to do their portion of the work.
On the negative side, apparently, the most important detail in terms of how long it would take to finish our bathroom was left out at the time of signing the paperwork. Heather never told us that it would take 2-3 weeks BEYOND when Jerry was finished with the rest of the room, to get the countertop in. She failed to mention that the type of surface we chose (Cambria quartz) took the longest to come in-- something that may have impacted our decision. According to Fred and Jerry, the sales people never mention this and they are left with trying to do damage control when the homeowners are fit-to-be-tied, as we were. We had company coming two weekends in a row AFTER I was told our bathroom would be completed. To his credit, Fred made sure we had temporary sinks installed so that we wouldn't have to share the hall bath with our kids AND company, but it would have been nice to have the knowledge that it could take up to 6 weeks for our bathroom to be done BEFOFE scheduling company.
In summary, I would say that the quality of the work was excellent. The price, I believe, was competitive. The communication on the part of the sales team was poor. They need to be completely transparent when it comes to how long it takes to COMPLETELY finish the bathroom, not just how long it takes their own guys to do their portion of the work.
Response from Affordable Kitchen And Baths
"We are glad that you are happy with your completed bathroom. We apologize for not making lead times on materials more transparent when laying out an estimated timeline for your bathroom. We try to be as transparent as possible in all aspects of our services, so I am sorry that we failed on that attempt with your project. I can assure you it is not normal business practice for us and we will make sure our sales staff know to make this aspect of the project very clear to our clients in the future. We hope to work with you on future projects! Thank you for your business."
Richard B.
May 2014
Salesperson was helpful and professional. Communicated when the cabinets would be available for pickup. They were ready when promised.
Response from Affordable Kitchen And Baths
"Thank you for letting us know about your good experience with our company! We are so pleased that you're happy with your cabinets and that your customer service was professional and timely. We want to ensure that you remain happy with your purchase for years to come, so if you have any questions or need anything regarding your cabinets, please don't hesitate to contact us. Thanks so much for your business!"
Kathy W.
Apr 2014
Needed cabinets for laundry room. Had previously purchased bath vanity and top there with good results so it was the first place we went. Provided measurements, the designer did the rest. They were ready on time and were well-made. We installed them ourselves and are very pleased with the results. We would definitely use them again.
Response from Affordable Kitchen And Baths
"We are very glad to hear that you were so happy with your previous experience with Affordable that you returned for your laundry room. We truly appreciate your business and are so pleased to know that you're satisfied with your cabinets. We hope for your continued happiness, so please contact us if you have any questions or need anything regarding your previous purchases. Thanks again for your business!"
Ali D.
Jan 2014
I rate them 5 stars...
Response from Affordable Kitchen And Baths
"We are so pleased that you are happy with the products purchased from us. As you know things don't always go exactly right in a remodeling project, so thank you for being patient with us during the process of getting your replacement parts!! We look forward to working with you on future projects."
Sarah T.
Nov 2013
Their install team was really great. They had very thorough and fair estimates because it included everything that I or someone who was having the kitchen redone would need. The people who came out to do it were very hard workers and good people.
Response from Affordable Kitchen And Baths
"We are so happy to hear about your experience with our company! We're glad to know that your project went well and that your remodel (which we know can be stressful!) went smoothly. As a family owned company, we truly care about each customer and each project . . . big or small. Please let us know if you have any questions, concerns or need anything regarding your kitchen remodel or any future home improvements. Thank your for doing business with our company and shopping local!"
J L.
Nov 2013
We went to Affordable Kitchen and Baths several times for our renovation. Heather was nicest person we worked with during our renovation process! She laid out kitchen cabinets on her computer, compared different options, and quoted several different possibilities for us. Our kitchen countertop is installed without any glitches. We are very happy with Heather's suggestions and so did everyone who saw our new kitchen.
Our reno is still underway, and we may use more of their service in the future.
Our reno is still underway, and we may use more of their service in the future.
Response from Affordable Kitchen And Baths
"Thank you for your kind words! We are very happy to know that your experience with our company was a positive one and that you're so happy with your new kitchen! We hope you continue to enjoy it for many, many years to come. Please let us know if you have any questions, concerns or need anything regarding your kitchen remodel or any future home improvements. Thank your for doing business with our company and shopping local!"
Clifford W.
Oct 2013
.The woman who helped us select the cabinets, light, sink countertops, and everything else couldn't have been better. She made suggestions that were great, never tried to pressure us in any way and overall was wonderful to work with. The hat is lookinquality of the cabinets and countertops was very good although we didn't choose the most expensive. The installation was as good as it could be done. The installers were professional and anxious to please. I don't have anything negative to say about these people. I doubt that I will ever need their services again but I would not hesitate to use them if the time came. I would heartily recommend them to anybody that needs their service.
Response from Affordable Kitchen And Baths
"Thank you so much for your kind words and recommendation! We are thrilled to hear that you were happy with our designer, installers and your new kitchen! We hope you continue to enjoy it for many, many years to come. We are also glad to hear that you appreciate the absence of "high-pressure sales" at Affordable. We always want to be there to meet every customer's needs, but never want to push or pressure someone into a purchase. Please let us know if you have any questions, concerns or need anything in the future. Thank you again for doing business with our company and shopping local!"
Kevin A.
Oct 2013
It was good. They did what we asked, they got the materials that we selected and their prices were within our range. The people who did the work were good.
Response from Affordable Kitchen And Baths
"Thank you very much for doing business with our company. We are happy to hear that we came in within your budget and that you feel we did a good job. We were disappointed to see that we received a 'C' for "Professionalism" and "Punctuality" for this project. We strive for every customer to be satisfied with every aspect of their experience with our company, and encourage open communication to help us improve. We would love to hear from you over the phone or through email regarding the ways you feel our professionalism and punctuality fell short. Thank you again for doing business with us and hope you continue to enjoy your new space for many years to come. If you have any questions, concerns or needs regarding your project or any future improvements please don't hesitate to call."
Ruth C.
Jul 2013
Everything has gone very well. Conscientious of getting things done on time and correcting any problems.
Response from Affordable Kitchen And Baths
"Thanks (removed member name)!"
Sara M.
Mar 2013
I would recommend them again and use them again. They were professional and courteous. I worked with Heather, Fred, and Jerry. Everything was done at a high level of quality. They explained everything to me and answered all my questions. The price was good . He did such a good job and he actually refinished the walls even when he didn't have to. I feel like they did even more than I anticipated. Also, all the products they used were quality products.
Response from Affordable Kitchen And Baths
"Thank you for your business and for your kind words! We are very glad to hear that you had such a great experience with our company and that you are happy with the quality of our work and products. We will be sure to pass your compliments along to Heather, Fred and Jerry! If you have any future questions or needs regarding the work we did for you or any additional kitchen or bath needs, please don't hesitate to call. Thanks again for your business and for shopping local!"
Jan M.
Feb 2013
The sales associate was very helpful, not pushy, but attentive. She showed us the size of vanity that we had requested and let us discuss our likes and dislikes. She checked in with us to see if we had any questions and gave us her opinion when we asked her specific questions. Great selection of bathroom vanities and countertops, from different sizes to a wide choice of finishes. We liked the option of mixing and matches countertops with vanities.
Response from Affordable Kitchen And Baths
"Thank you so much for your business. We're very glad to hear that you had a great experience at Affordable and that you enjoyed our selection. We hope you are continuing to enjoy your new vanity and if you have any questions or needs regarding your purchase or any future kitchen or bath needs, please let us know. Thanks again for your business and for shopping local!"
Roberta D.
May 2012
I had a wonderful experience. Two guys came and did it for me and they were really good. Even the sales people were good.
Response from Affordable Kitchen And Baths
"Thank you so much for choosing our company for your cabinet and counter tops, and for your complimentary review. We always love to hear that we've lived up to our high standards of customer service. We hope you continue to enjoy your new cabinets and counter top for many years to come. If you have any questions, concerns or needs in regards to the products you purchased from us or any future kitchen or bath needs, please let us know!"
Licensing
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FAQ
Affordable Kitchen And Baths is currently rated 4.2 overall out of 5.
Affordable Kitchen And Baths accepts the following forms of payment: CreditCard
Yes, Affordable Kitchen And Baths offers free project estimates.
No, Affordable Kitchen And Baths does not offer eco-friendly accreditations.
No, Affordable Kitchen And Baths does not offer a senior discount.
No, Affordable Kitchen And Baths does not offer emergency services.
No, Affordable Kitchen And Baths does not offer warranties.