Affordable Kitchen And Baths

CANNOT stress enough how much we would NOT recommend this company! The worst for communication, job performance & customer service. Britney Callier - son of Dave Callier (business owner) sadly is running things at AKB now so you have no choice but to try and work with him if you do business here. Our whole process started for a new shower and vanity back in March and we're now over 7 months and counting. We were originally told 6 weeks! Gave the down payment on Mar 21 and told 13 weeks. At 9 weeks we hadn't heard anything so we stopped by the store for an update and this finally got them to do the final measurements and was told it would be delayed on account of materials still needing to be ordered even though they cashed our check within 2 days. Red flag -they only take cash or check -now we and others know why. Hadn't heard a word again so July 17 we stopped by the store to be met with more excuses. Asked for the owner to call us. Finally, on Aug. 2nd, 5 months later for the first time EVER we heard from someone. Told us others were waiting longer than us. Not a good sign and not told to us up front. Things looked like they were finally going to be completed the week of Aug. 14 only to be left with a horrible installation, The doors were put on backwards leaving holes in the shower walls, the doors were not aligned, the shower fixture (wrong one) was loose (videoed this) caulking was so bad any amount of water would get behind and ruin the walls. The fan was never connected properly and the vanity we were told was defective so we never saw that. We have not been able to use or even turn the water on. We contacted Brit and John Dolence (owner of Mission Contracting) immediately with email, pictures and a phone call as the guys left saying "enjoy your shower". We were told it would be about 2 weeks and they would replace and send new guys. Again, no communication & numerous unanswered emails so Sept 21 we stopped by the store and videoed the encounter. Rudely, we learned that our replacement materials were in and nobody bothered to call. For Real! Feeling scammed, we've had to contact the BBB, the Attorney General's Office and now a private lawyer. Brit has been rude, patronizing, and condescending during this process. We did a google review and from that, we have now met and come into contact with others in the same situation as us with AKB since Brit has taken over. Brit actually lied and told the Atty. Gen. we have a fully functional shower and he knows we do not! AKB is denying us a refund to hire someone else and John said he has someone in mind to replace the work, but Brit refuses to let him return to honor the original contract. We call this breach of contract. Best advice- wish we had, is DO NOT buy from this dishonest unscrupulous company. They have our money plus some and we do not have a functional shower. Just hostility, excuses & delays.

We have found Affordable Kitchens and Baths to be both unprofessional and dishonest. We paid them in full for materials and 20% installation in April 2022, for a kitchen remodel that was to begin in July 2022. After three months of calling and being put off, they finally started our remodel on October 17, 2022. The day they began we received a call from Lonnie, VP of operations for a check for an additional 60% of install which he sent someone to pick up. The man that showed up to demo our kitchen and hang new drywall didn’t protect our floors and left deep gouges and scratches throughout. On day three he admitted that he wasn’t employed by Affordable K & B and probably wouldn’t be returning to complete the job because there was a dispute over money. Lonnie Walker contacted me the same day to ask for additional funds to which I declined. The drywall was atrocious. He left 4 inch gaps at the bottom of each wall. He drywalled over electric outlets and exhaust duct for microwave. He did not remove any door casings instead cut and removed drywall close to casings instead leaving large gaps and gouging casings. When he began to instal cabinetry the first one out of the box was damaged. We were told there would be a 7 day rush for a replacement. The lower cabinets were installed but an additional upper double cabinet was ordered incorrectly and had to be replaced and another piece was damaged. So, we were under the impression that in one week they’d be back to complete the kitchen with cabinet replacements. THEY NEVER CAME BACK! For 6 weeks we were told the replacements weren’t in. They literally worked 8 days in our home. They stopped taking our calls. We asked a friend who’s an attorney to send letters to negotiate at the very least the replacement cabinetry that we’d paid for. They wouldn’t give them to us. After being left without a kitchen for 3 months we were tasked with hiring another company to repair mistakes, order replacement cabinetry and complete the remodel. We spent an additional $10,000. Five months to the day after demo began, our kitchen was finally completed! We have hired a lawyer to litigate this matter.

I’d give less than one star if it would let me. This has been the worse experience, I wish I had searched reviews BEFORE ordering. We ordered a shower for my daughter the first week of July and paid in full. We started checking in order and would leave messages on the VM for Britt or Brett not sure what his name is. So today I called the manufacture and the order was just placed today and actually still wasn’t placed they needed more information. When Britt just called me he stated that we aren’t allowed to call the manufacture that we don’t have all the information.. thats bull, I had the order number and it’s pretty clear they just placed the order and it won’t be delivered until Nov sometime. He said we can’t get a refund even though he just placed the order because we signed the paperwork stating special orders have a no refund policy. .oh and he said he never got any of our VMs I told him I guess his Voicemail system is terrible as well. Whatever you do stay away from this place!!! N

unknown

I rate them 5 stars...