With Angi since July 2009
No appointment is necessary to meet with a designer and receive a free design and estimate. We offer full installation. 12-months same as cash financing available to those who qualify.
Verified Reviews
Showing 1-23 of 23 reviews
Kevin G.
03/15/2022
Affordable Kitchen and Baths has extremely poor customer service - especially Amy Hotchkiss. We made it through about 50% of our design and order phase and then we did not hear back from Ms. Hopkins even after numerous emails and phone calls over a 4 month period. At first she told us she was busy and was working on our design and cost estimate and then we heard nothing at all. We lost a lot of time with our kitchen remodel. Our budget increased to $40K but she would not return our correspondence so we could let her know. We also had friends who work with her on new countertops and experience the same thing. No decency to even say they didn't want our business. We were extremely patient but finally had to move on. I would not recommend this company to anyone.
Description of Work
Kitchen Remodel
Category
custom cabinets, countertops, home remodeling
Grey J.
09/07/2016
I had set up an appointment with the owner, Gary Collier, and a plumber to come and provide an estimate as some of the plumbing needed to be relocated. We had picked out the shower & vanity for the room at Affordable K&B. I had to take Annual Leave to arrive at the appointment time that Gary insisted upon. My partner would have been home all day two days later, but he stated that the Monday would be the best. So I took AL and no Gary or Plumber. I called the store and asked for Gary. He was still at the store. I asked why he had not shown up. He said he had gotten side-tracked with another customer and forgot. I said I was a customer and asked again if the plumber had showed up. He didn't answer and said he could come now. I then asked him if this was the kind of punctuality I could expect from his workers. He told me that I didn't have to hire him. I responded that he was correct and hung up. You decide!
Description of Work
Estimate on a Master Bath
Category
home remodeling
Teri O.
09/06/2016
RHONDA B.
04/07/2016
unknown
Description of Work
complete gut and remodel of kitchen. Included moving plumbing and gas lines and opening a wall to the dining room. Replaced cabinets/counter tops. Moved electrical outlet. Removed a pocket door. Added additional can lights. Installed 2 pendant lights and over the sink lighting. Installed a new range hood and vented it to the outside. | |Our experience from consulting with the designer to installation was very good. The installers were very professional and cleaned up well after each days work. The guys kept me up to date on their progress and any delays. We had an issue with tile purchased through one of their suppliers. They worked with us to quickly refund our money and help us source through another supplier.We will definitely use Affordable again for future remodeling projects and I would recommend them to friends in the area.
Category
drywall, remodeling, home remodeling, doors
Peter G.
02/17/2016
We decided to completely remodel our kitchen, all new cabinets, counter tops, backsplash, and all new appliances. In addition to the main portion of the kitchen, we also wanted new cabinets in the laundry room, and the installation of a pantry cabinet to replace the existing pantry. We had NO IDEA of what we actually wanted, (drawer units verses standard door units, spice racks on the doors, etc) so we contacted 4 different kitchen remodeling companies to help us design and install the new kitchen. Having never gone thru the process of completely remodeling a kitchen, our expectations from each of the companies was that a design specialist would come to our home, view the kitchen, pantry area, and laundry room, take the appropriate measurements, discuss with us the possible options, and put together a preliminary design. We would then go to their showroom, review the preliminary design, make any modifications necessary, and then select cabinet styles, countertops, tile, etc. The vendor would then put together a final design and cost breakdown for our review. The above process is exactly the way that the other 3 companies handled the process. I tried contacting his vendor thru AngiesList, but they never responded so I emailed them thru their own web site. The response that I received from them was the following ?Hi xxxxxxxxx, Typically we have you come to our showroom with rough measurements to get the pricing process started.. but I understand if you have limitations with scheduling. Would you be able to provide some pictures of your space with rough measurements via email? That way we can get you a rough material price before we come out to your home to price installation. Also, do you have a look or style in mind for the finish product? Any inspiration pictures that you can send me links to would also help in narrowing down what cabinet line we should be using to design and price your kitchen will help get you a more refined bid without coming out to our showroom. Looking forward to hearing from you!? I responded with a diagram of our current kitchen and a few days later received from them a quote for a one for one replacement of the existing cabinets (same look) with no quote for installation, no quote for the laundry area nor for the pantry cabinet. We decided at this point the business model that this vendor operates under was not to our liking , the customer doing the measurements, providing pictures, not viewing the area before providing a design, and that we would go with one of the other 3 vendors.
Description of Work
We were looking for assistance in designing and installation a completely new kitchen, laundry area and pantry
Category
home remodeling
Service Provider Response
We did our best to work with Mr. [Member Name Removed] via his preferred method of obtaining a quote through email. One of our designers provided pricing based on exactly what Mr. [Member Name Removed] provided. We are a brick and mortar establishment with thousands of square feet of displays and find it best to have the intitial meeting with clients here in our showroom. This is an even better approach in cases where the client is new to the remodeling process, as Mr. [Member Name Removed] stated he was. We have a multitude of options to touch, see and educate a potential client. With all of our examples, we feel our showroom is the best location to start the process. Our company excels at helping customers thru the complicated journey of remodeling and through many years of experience, we have developed a process that works for most clients. After we meet a client in the showroom, we are happy to visit their home, take measurements, and provide a more complete design and estimate. This is the process we undertake with the vast majority of our projects and we find it is the safest and most efficient use of both ours and the client's time.Tonja B.
08/18/2014
Process took almost three weeks longer than originally promised. Affordable stated the delay was from manufacturer. Work quality ok.
Description of Work
They repaired a drawer for me. They had to order the box from Merrilat then install the slides.
Category
woodworking, home remodeling
Service Provider Response
Thank you for taking the time to review your experience with Affordable. Feedback is essential to ensuring a high quality of employee performance and customer satisfaction. We are so pleased that you had a positive experience with our company and want to make sure you continue to be happy in the future. Please don't hesitate to contact us with any questions, concerns or needs you may have in the future.Ruth C.
07/08/2014
We saw their ad in St. Charles so we decided to go with them. They were just very cooperative on what we wanted and they way we wanted it. They did exactly what we wanted. They did not try to turn us on to something more expensive. The only problem that we had with them was it took them a little longer than we expected to come back and take care of a couple of things. Their price was also comparable.
Description of Work
Affordable Kitchen And Baths did a new kitchen and a new bathroom for me. They also did drywall and new doors.
Category
drywall, home remodeling, doors
Service Provider Response
Thank you for sharing your experience doing business with our company. We are very thankful for your business and truly appreciate you taking the time to give us feedback, which is truly crucial to our continued success and customer satisfaction. We are glad that you got exactly what you wanted and hope you're continuing to enjoying your new kitchen and bathroom. We apologize that it took longer than expected to fine tune the project. We want you to be happy for years to come, so if there's anything you need, please don't hesitate to call us.Cheryl G.
06/03/2014
I have mixed feelings about Affordable Kitchens and Baths. The sales person we dealt with, Heather, was wonderful to work with. She was very helpful in selecting products and finishes and helping create a cohesive bath. The contractor, Fred, was a very nice man who was always prompt and professional and did his best to make sure we had everything we needed and things were moving along as quickly as possible. Our installer, Jerry, was a very skilled and personable guy. He made sure to do things the right way and to inform us if anything we had selected was not going to look right or if there were structural concerns with any of our choices. He was, however, a late arriver and early leaver. Despite the fact that Fred ensured us that our job was running ahead of schedule, I couldn't help but think it could have been done even sooner if Jerry had worked a full day more than a handful of times. On the negative side, apparently, the most important detail in terms of how long it would take to finish our bathroom was left out at the time of signing the paperwork. Heather never told us that it would take 2-3 weeks BEYOND when Jerry was finished with the rest of the room, to get the countertop in. She failed to mention that the type of surface we chose (Cambria quartz) took the longest to come in-- something that may have impacted our decision. According to Fred and Jerry, the sales people never mention this and they are left with trying to do damage control when the homeowners are fit-to-be-tied, as we were. We had company coming two weekends in a row AFTER I was told our bathroom would be completed. To his credit, Fred made sure we had temporary sinks installed so that we wouldn't have to share the hall bath with our kids AND company, but it would have been nice to have the knowledge that it could take up to 6 weeks for our bathroom to be done BEFOFE scheduling company. In summary, I would say that the quality of the work was excellent. The price, I believe, was competitive. The communication on the part of the sales team was poor. They need to be completely transparent when it comes to how long it takes to COMPLETELY finish the bathroom, not just how long it takes their own guys to do their portion of the work.
Description of Work
Completely remodeled master bathroom, gutting everything except tub.
Category
home remodeling
Service Provider Response
We are glad that you are happy with your completed bathroom. We apologize for not making lead times on materials more transparent when laying out an estimated timeline for your bathroom. We try to be as transparent as possible in all aspects of our services, so I am sorry that we failed on that attempt with your project. I can assure you it is not normal business practice for us and we will make sure our sales staff know to make this aspect of the project very clear to our clients in the future. We hope to work with you on future projects! Thank you for your business.Richard B.
05/07/2014
Salesperson was helpful and professional. Communicated when the cabinets would be available for pickup. They were ready when promised.
Description of Work
We purchased three cabinet pieces for our bathroom vanity. they put them together in a timely manner. We had someone else install.
Category
countertops, remodeling, woodworking, home remodeling
Service Provider Response
Thank you for letting us know about your good experience with our company! We are so pleased that you're happy with your cabinets and that your customer service was professional and timely. We want to ensure that you remain happy with your purchase for years to come, so if you have any questions or need anything regarding your cabinets, please don't hesitate to contact us. Thanks so much for your business!Kathy W.
04/30/2014
Needed cabinets for laundry room. Had previously purchased bath vanity and top there with good results so it was the first place we went. Provided measurements, the designer did the rest. They were ready on time and were well-made. We installed them ourselves and are very pleased with the results. We would definitely use them again.
Description of Work
Made cabinets for laundry room
Category
home remodeling
Service Provider Response
We are very glad to hear that you were so happy with your previous experience with Affordable that you returned for your laundry room. We truly appreciate your business and are so pleased to know that you're satisfied with your cabinets. We hope for your continued happiness, so please contact us if you have any questions or need anything regarding your previous purchases. Thanks again for your business!Pamela E.
02/05/2014
Did not use.
Description of Work
FYI this company requires FULL PAYMENT when you order the cabinets. I was not comfortable paying in advance for a product, so I went elsewhere.
Category
home remodeling
Service Provider Response
Our company policy is to collect full payment on materials on the day they are purchased. For installation, we typically collect 60% on the start date of the job and 40% upon usable completion. This is common industry practice. We also offer builder accounts.We do provide 12 month no interest financing that requires no immediate money down for those that would like to spread out their payments. All of that being said, we are a family owned company that tries to be flexible and work with each customers individual needs and concerns with such a big purchase. When a customer has concerns, we highly encourage them to bring them to our attention so we can try to work with you.Ali D.
01/28/2014
I rate them 5 stars...
Description of Work
We had ordered our kitchen cabinets from Affordable Kitchens & Baths in around Thanksgiving 2012...well, we decided we needed three more upper cabinets this past October and went back to order those. While there, our salesperson helped us figure out that we could add a shelf unit to the end of the upper cabinets. They are beautiful and match our "Thanksgiving" cabinets perfectly. We did have a slight hiccup...the shelf unit was for the wrong end (we ordered right hand return, but left hand return was delivered - a mistake from the manufacturer - wrong shelf unit in correct box - box was labeled RHR). We returned it to Affordable and they reordered it for us. Unfortunately, the manufacturer drop shipped it to the wrong address....they had to redo it. We got it about 2 weeks ago and it's perfect. Now we're waiting for our friend to help us put them up. I am very impressed with Affordable Kitchens and Baths and will definitely be buying from them again. They were very helpful and the product is top notch. I love my new kitchen and tell all my friends to go there for any cabinets that they need. Our next project will be a bathroom. But not too soon...first we must finish the trim in the kitchen.
Category
home remodeling
Service Provider Response
We are so pleased that you are happy with the products purchased from us. As you know things don't always go exactly right in a remodeling project, so thank you for being patient with us during the process of getting your replacement parts!! We look forward to working with you on future projects.Sarah T.
11/27/2013
Their install team was really great. They had very thorough and fair estimates because it included everything that I or someone who was having the kitchen redone would need. The people who came out to do it were very hard workers and good people.
Description of Work
Affordable Kitchen And Baths did some cabinetry installations and some custom cabinetry for us.
Category
custom cabinets, woodworking
Service Provider Response
We are so happy to hear about your experience with our company! We're glad to know that your project went well and that your remodel (which we know can be stressful!) went smoothly. As a family owned company, we truly care about each customer and each project . . . big or small. Please let us know if you have any questions, concerns or need anything regarding your kitchen remodel or any future home improvements. Thank your for doing business with our company and shopping local!J L.
11/05/2013
We went to Affordable Kitchen and Baths several times for our renovation. Heather was nicest person we worked with during our renovation process! She laid out kitchen cabinets on her computer, compared different options, and quoted several different possibilities for us. Our kitchen countertop is installed without any glitches. We are very happy with Heather's suggestions and so did everyone who saw our new kitchen. Our reno is still underway, and we may use more of their service in the future.
Description of Work
Installed kitchen countertop; design new kitchen layout; design bath reno
Category
countertops, home remodeling
Service Provider Response
Thank you for your kind words! We are very happy to know that your experience with our company was a positive one and that you're so happy with your new kitchen! We hope you continue to enjoy it for many, many years to come. Please let us know if you have any questions, concerns or need anything regarding your kitchen remodel or any future home improvements. Thank your for doing business with our company and shopping local!Clifford W.
10/30/2013
.The woman who helped us select the cabinets, light, sink countertops, and everything else couldn't have been better. She made suggestions that were great, never tried to pressure us in any way and overall was wonderful to work with. The hat is lookinquality of the cabinets and countertops was very good although we didn't choose the most expensive. The installation was as good as it could be done. The installers were professional and anxious to please. I don't have anything negative to say about these people. I doubt that I will ever need their services again but I would not hesitate to use them if the time came. I would heartily recommend them to anybody that needs their service.
Description of Work
Install kitchen cabinets and lights.
Category
home remodeling
Service Provider Response
Thank you so much for your kind words and recommendation! We are thrilled to hear that you were happy with our designer, installers and your new kitchen! We hope you continue to enjoy it for many, many years to come. We are also glad to hear that you appreciate the absence of "high-pressure sales" at Affordable. We always want to be there to meet every customer's needs, but never want to push or pressure someone into a purchase. Please let us know if you have any questions, concerns or need anything in the future. Thank you again for doing business with our company and shopping local!Kevin A.
10/14/2013
It was good. They did what we asked, they got the materials that we selected and their prices were within our range. The people who did the work were good.
Description of Work
Affordable Kitchen And Baths did some kitchen and bathroom remodeling work for us.
Category
home remodeling
Service Provider Response
Thank you very much for doing business with our company. We are happy to hear that we came in within your budget and that you feel we did a good job. We were disappointed to see that we received a 'C' for "Professionalism" and "Punctuality" for this project. We strive for every customer to be satisfied with every aspect of their experience with our company, and encourage open communication to help us improve. We would love to hear from you over the phone or through email regarding the ways you feel our professionalism and punctuality fell short. Thank you again for doing business with us and hope you continue to enjoy your new space for many years to come. If you have any questions, concerns or needs regarding your project or any future improvements please don't hesitate to call.Michael C.
08/24/2013
Worked with Natalie throughout the process and were pleased with her service and attention. We were all ready to move forward with our selections until the bomb dropped that Affordable requires full payment up front before ordering anything. I've learned this a big no-no as a consumer and thought that this was an unheard of practice. When I called it out, Natalie informed that full payment is very common her industry and Affordable made no exceptions. I quickly found in making calls and getting some quotes from other competitors that full payment is not common. Fifty percent was the most any other competitor required. Several laughed at requiring full payment, and one said he gets a lot Affordable's business because of it. We went with a competitor.
Description of Work
Affordable provided a design plan and quote on kitchen cabinets and countertops.
Category
home remodeling
Service Provider Response
We do require full payment for materials that are purchased through our company, but only on materials not labor. With installation projects, we take a deposit at the beginning of the job and only receive final payment when the job is done and our customer is happy! We do offer 12 month interest free financing for those who are more cautious about full payment purchases!Ruth C.
07/31/2013
Gregg G.
07/17/2013
I thought they did a really good job in helping me with everything. I gave them the business for the bathroom cabinetry. I thought that the girl I worked with did a very good job giving me the design ideas and walking me through the options that I needed.
Description of Work
I bought some cabinets from Affordable Kitchen And Baths. I ordered them and they'll be in at the end of the month.
Category
custom cabinets
Service Provider Response
Thank you very much for doing business our company and for your kind words! We are glad to know that your experience with our company was a positive one and that you were happy with our designer and her ideas. Please let us know if you have any questions, concerns or need anything regarding your project or any future home improvements. Thanks again for doing business with our company and shopping local!Sara M.
03/28/2013
I would recommend them again and use them again. They were professional and courteous. I worked with Heather, Fred, and Jerry. Everything was done at a high level of quality. They explained everything to me and answered all my questions. The price was good . He did such a good job and he actually refinished the walls even when he didn't have to. I feel like they did even more than I anticipated. Also, all the products they used were quality products.
Description of Work
They remodeled our upstairs bathroom with a new tub, tile, vanity, vanity mirror, cabinet, floor, toilet, light fixture and fan.
Category
home remodeling
Service Provider Response
Thank you for your business and for your kind words! We are very glad to hear that you had such a great experience with our company and that you are happy with the quality of our work and products. We will be sure to pass your compliments along to Heather, Fred and Jerry! If you have any future questions or needs regarding the work we did for you or any additional kitchen or bath needs, please don't hesitate to call. Thanks again for your business and for shopping local!jan M.
02/09/2013
The sales associate was very helpful, not pushy, but attentive. She showed us the size of vanity that we had requested and let us discuss our likes and dislikes. She checked in with us to see if we had any questions and gave us her opinion when we asked her specific questions. Great selection of bathroom vanities and countertops, from different sizes to a wide choice of finishes. We liked the option of mixing and matches countertops with vanities.
Description of Work
Bathroom vanity and countertop only (Installation performed by our bathroom remodeler)
Category
home remodeling
Service Provider Response
Thank you so much for your business. We're very glad to hear that you had a great experience at Affordable and that you enjoyed our selection. We hope you are continuing to enjoy your new vanity and if you have any questions or needs regarding your purchase or any future kitchen or bath needs, please let us know. Thanks again for your business and for shopping local!Roberta D.
05/21/2012
I had a wonderful experience. Two guys came and did it for me and they were really good. Even the sales people were good.
Description of Work
I had Affordable Kitchen And Baths redo my kitchen for me and it was a wonderful experience. They did cabinets and counter tops only. They also made a back splash for me.
Category
custom cabinets, countertops, home remodeling
Service Provider Response
Thank you so much for choosing our company for your cabinet and counter tops, and for your complimentary review. We always love to hear that we've lived up to our high standards of customer service. We hope you continue to enjoy your new cabinets and counter top for many years to come. If you have any questions, concerns or needs in regards to the products you purchased from us or any future kitchen or bath needs, please let us know!Christine B.
06/25/2011
See above.
Description of Work
We walked into the store and were immediately impressed with the prices which were considerably lower than other stores, even other scratch and dent stores, so we were excited about the store at first. A saleswoman approached us and we explained we were looking mainly for appliances, but we were gutting our kitchen and needed everything. But we were on a severely restricted budget and were going to buy unfinished oak cabinets from Hood's to save money. She swore up and down she could match those prices with their finished and warrantied cabinets plus they offered free design services. I was very doubtful and expressed my disbelief but she was insistent they could do better. She said it was her last day working for the store so she handed me over to Robin Callier. I believe Robin is a family member because the store is owned by another store called Callier & Thompson so I thought I was in good hands. We told her what we were looking for and gave her our budget of $5,000 and she said she would give us her best prices and work something up and email us the design. I did express acknowledgement of how much we were asking for with such a small budget, but she did not indicate that she thought it would be much more. So with the impression the first lady gave us and from what we saw of the prices of their appliances I was thinking I had found a great deal. When she sent the design I was very impressed. We made a few modifications and settled on a design and then she went to price out a quote. When I received her quote I opened it up and I was shocked!! It was over $11,000 which is more than twice our budget and when I went to compare the pricing of their cabinets to the Hood's cabinets they were over twice as much. So I was extremely disappointed, and even a little embarassed because it was very obvious we were asking for champagne on a beer budget. At this point I was more embarrassed than mad. So I responded to her quote by thanking her for all the hard work but explained that it was way beyond our budget and asked if she had any suggestions to lower the price. (I did notice that she had only us 10% off the appliances and no kind of discount on the cabinets so I thought she could maybe give us a discount on those also.) I also explained to her about the first saleswoman and the misleading impression she gave us about the cabinets, partly to let her know there was a reason behind our obviously unreal expectations, and partly to persuade her to give us better pricing. Remodeling work is notorious for bargaining for better pricing, right? The only thing she did was apologized if I "felt" mislead, which is when I really did get angry. It wasn't a matter of how I "felt", her employee truly did mislead me! Then she proceeded to explain that she re-worked the design "by eliminating things" and got the quote down to about $8,500. What she did was strip out half of the kitchen and swapped out all of the appliances for cheaper models and still no kind of discount except the 10% on the appliances. I thanked her again for her work (ignoring her poor customer service in my opinion), told her that we were going to have to go another route and get the unfinished cabinets, but were still interested in getting appliances and asked her to let me know if they were still available. The only reason I still wanted to deal with them was because I couldn't find better prices anywhere. She didn't respond and I had to send her another message asking about the appliances, although at this point I had changed my mind about the stainless steel and wanted black appliances. She did respond stating they only had a dishwasher in black and there was not much else to her message. I never responded back because I was thoroughly disgusted at this point. To top it all off I've been hearing commercials for 25% off of their cabinets recently so that makes it even worsel...so much for her giving me her "best prices"!
Category
home remodeling
Service Provider Response
Our company loves the challenge of trying to give a customer everything on their wish list on a limited budget. We did everything we could to get the price as close to the Busso's budget as possible.Other local Pros in your area
For over 20 years we have created interiors, offices, and commercial spaces that reflect each client's unique personality. From accessories to complete remodels, custom furniture, and window treatments, to kitchen and bathrooms, each project is as different as the clients that hire us. Like a chameleon, we adapt our approach to the client's style, from clean lined contemporary to Rustic Country French. Each client's design is different with fabrics, furniture and finishes selected just for them. We use trusted subcontractors for all our construction work, custom draperies, deliveries, and upholstery, which we have partnered with for years, that we know and trust to do high quality work. Check out our services offered and call or click to schedule a free estimate today! Â
Angi Certified
2022 Super Service Award
Offers Coupon
All types of home remodeling and new construction. Our company has a crew of 5 full time employees. We take on any size job. We use a small amount of sub-contractors and most have worked along side us for a long time. Â
Angi Certified
Other Information
Services Offered
Kitchen and Bath Remodeling, Countertops and Backsplashes, Cabinet Making, Finished Carpentry and Woodworking, Doors,
General Remodeling,
DrywallServices Not Offered
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Licensing
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