Tony LaMartina Plumbing Company is a residential plumbing company with an established reputation of providing superior plumbing services to St. Louis homes for over 40 years. We are committed to delivering the highest quality plumbing services to our customers. Our commitment requires us to be the best in our industry at using our superior mechanical skills to solve our customer’s problems, resulting in a highly responsive and satisfying service experience.
When I was informed that my purchase was not valid, Mr. LaMartina said that he could send a plumber out the next day, at normal charges. I agreed. The plumber arrived at the agreed upon time, completed the repair quickly and with no fuss. I would recommend this company to others.
Description of Work: I purchased a Big Deal from Tony LaMartina Plumbing Company, Inc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from Tony LaMartina Plumbing Company Inc
Thanks for the review. I'm really about the Store Front offer not being valid for sewer cleaning and drain cleaning services. We subcontract that service to one of our trusted and qualified partners. We have since indicated in "the fine print" noted on the coupon that the coupon is not to be used for drain cleaning and sewer cleaning services. However, that being said we are thrilled that you were happy the service you received from both Tony LaMartina Plumbing as well as our trusted subcontractor. Matt LaMartina General Manager Tony LaMartina Plumbing
Brenda M.
10/2013
5.0
plumbing
+ -1 more
cae on time very polilte and quick. did the job and was gone before we new it. Very clean and nice man.
Description of Work: put a new shut off for ice maker
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from Tony LaMartina Plumbing Company Inc
Thanks for your review. I'll be sure to pass this information on to your plumber. Matt LaMartina General Manager
Jacquelyn C.
10/2013
3.0
plumbing
+ -1 more
Jim was the Plumber that came to our house. He was very professional, very knowledgeable and did a great job. He knew immediately what needed to be done and he went right ahead and got the job done! I had some general plumbing questions and he was extremely helpful in providing answered to my questions. Jim was just here last week and I have already bought another "deal" for LaMartina Plumbing because I have more work that I would him Jim to do. I highly recommend this plumbing company. Matt LaMartina, the manager is very cordial, helpful and nice to talk with also. Jacquie Crawford UPDATE: 11-12-13 I purchased a second Big Deal coupon when a new plumbing issue came up. I saw that in the fine print it said one per customer. I thought that meant you could not use two coupons for the same project.; so when I had a new plumbing issue arise, I purchased a second coupon and even added a note requesting that they send Jim, the plumber who came the first time, as I was impressed with the work he did. Jim came out for the second job and once again did very good work. When I received my bill, it was for $270.37 and I noticed that LaMartina Plumbing had not given me credit for my coupon. I sent a note to Matt LaMartina to ask him about it. He emailed me back that said: ?I probably screwed up the invoice. I?ll revise it and send over another version tomorrow.? I emailed him back and told him that would be fine. When he did return my email the messaged stated: ?Those deals are only good for a one time use....I ?think? it says that in ?the fine print? per the terms of Angie?s List.? It was at this point that LaMartina Plumbing informed me that my coupon was not valid; that I could only use one coupon in a lifetime! Mr..LaMartina could clearly see that this was my second coupon because we corresponded through Angie?s list to set up my second appointment. This is when he should have told me that I could not use this coupon -- NOT AFTER he did the work and then say?..oops,,this coupon doesn?t work in this case! Bottom line, I do not believe Mr. Martina did this on purpose to get more money or for any other reason---it was a mistake, his mistake, not mine. I acted in good faith and did what I thought was the right thing to do and was never informed otherwise until I questioned the bill. Because of this, I believe my second coupon should be applied to my second order.
Description of Work: Jim fixed the water pressure in my kitchen sink, fixed the flushing mechanism in three toilets and made sure that everything worked the way it was supposed to!
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$42.9
Response from Tony LaMartina Plumbing Company Inc
We are very disappointed that you did not find our second visit to your home as great as the first time we worked at your home. In your first review, you gave us very high marks and noting “I would highly recommend this company”. Our company strives to be very transparent in everything we do. This includes the work we do with structuring Store Front deals on Angie’s List. The terms of our “$89.00 Deal: 1 hour of service + service Call” specifically state in “The Fine Print” the following: "Limit one coupon per customer. Good for one time only.” I am sorry that you were not informed of this when you purchased the second coupon. However, every coupon does contain this language in the fine print. Should you have called us and asked for clarification of our terms I would have certainly told you that since you already used this “deal” you were no longer eligible for using it a second time. Unfortunately, our company was disappointed to find out that after extensive discussions with Chelsea C. and Zach N. at Angie’s List adequate controls are not in place at Angie’s List to alert customers when they are ineligible for “limit one per customer" deals. Regarding the correspondence over Angie’s List message center, I take responsibility for that mistake. Quite frankly, I receive a significant number of Angie’s List Big Deal purchase notifications each day. Angie’s List requires all contractors selling coupons in their “Store Front” to contact Angie’s List customers within 2 days using the Message Center. In order to streamline this process, we typically post an auto-response thanking customers for their purchase and then directing them to visit our website (or to call our office) to schedule service. It was likely the case that we used an auto-response to reply to your purchase of the 2nd “deal”. We firmly believe that if Angie’s List had the proper controls in place at the time of your second purchase, this situation would never have arisen. As demonstrated by the overwhelming number of A+ reviews not only on Angie’s List but throughout the Internet, Tony LaMartina Plumbing provides high quality plumbing services at very competitive rates. Our team continually benchmarks we have found our hourly rates to be highly competitive with comparable plumbing companies in the area - even without applying the “$89.00 Angie’s List Deal.” Sincerest Regards, Matt LaMartina General Manager Tony LaMartina Plumbing Company [email protected]"
LINDA G.
10/2013
5.0
plumbing, drain cleaning
+ 0 more
Arrived on time. Listened to what I wanted done and did the jobs in a knowledgeable and efficient way --without leaving any mess.
Description of Work: Fixed outdoor faucet and installed bathroom faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Tony LaMartina Plumbing Company Inc
Thanks for the review. We appreciate your feedback. Matt LaMartina General Manager
Jeff A.
10/2013
2.0
plumbing
+ -1 more
They were very busy so I got bumped a week so we just didn't use the shower. Other than that it was a job well done.
Description of Work: repaired a leaky shower drain
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Yes, I recommend this pro
$120
Response from Tony LaMartina Plumbing Company Inc
We're so sorry to hear about your experience with our company. We are better than that. Unfortunately, in some instances we arrive a customers home only to find the issue is more severe that previously disclosed which may require a plumber to spend more time there than originally thought. We apologize that you were adversely affected and how you will consider our company in the future. Again, please accept my sincerest apologies. Matt LaMartina General Manager Tony LaMartina Plumbing
Danko T.
10/2013
5.0
plumbing
+ -1 more
They did a clean job. Very reliable firm.
Description of Work: Replaced a faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Tony LaMartina Plumbing Company Inc
Thanks for the review! - Matt LaMartina
Chelli M.
10/2013
2.0
plumbing
+ -1 more
While their site says they will make a Saturday appointment if you call them, I was told by Matt that they only make appointments between 8am and 3pm Monday through Friday for estimates. I explained this is a rental property with the tenants still there and needed some flexibility. They were unable to help us.
Description of Work: We contacted this plumber to replace bathroom faucets in 5 bathrooms and potentially new sinks in the master bath.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
2.0
Response from Tony LaMartina Plumbing Company Inc
Hello. Thank you for your review. Unfortunately, we do not offer weekend hours. We never have offered weekend hours because we think it's important for our plumbers to spend time with their families and take time relaxing. Our Angie's List business page clearly notes that we are closed on the weekends, so do all of our online business listings. During our conversation, I was more than happy to accommodate you and your tenant during normal business hours. We hope you will give us another chance to be of service. Sincerest Regards, Matt LaMartina General Manager Tony LaMartina Plumbing Company
Amanda P.
10/2013
2.0
plumbing
+ -1 more
The appointment was quickly scheduled and Tony showed up on time. He seemed knowledgable and professional... At the close of the appointment he said he would provide an estimate but never did. He ignored my calls and emails and in the end, I had to restart the process with another provider. I chose this individual based on Angie's List but ended up two weeks behind schedule and highly inconvenienced.
Description of Work: Seeking to add a bathroom into my home
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Tony LaMartina Plumbing Company Inc
Hi. I'm sorry to hear about what happened. I checked our records and it shows that I was carbon copied on the estimate that Tony emailed to you. Our records show that he emailed the estimate to your @gmail.com address on 7/24/13 at 5:03pm for the property on Devonshire. Matt LaMartina General Manager Tony LaMartina Plumbing, Inc.
Sandra C.
10/2013
5.0
plumbing
+ -1 more
Arrived on-time and was well groomed and professional. The job was completed in less than an hour and our leak was solved. I would use this plumbing company again when I need fast and efficient service.
Description of Work: Replaced the wax ring in the main bethroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$98
Response from Tony LaMartina Plumbing Company Inc
Thank you so much for your review. We love to hear what our customers think about our services! - Matt LaMartina
Carol B.
10/2013
5.0
plumbing
+ -1 more
Prompt, efficient and professional.
Description of Work: Fixed leaking sink and replace insides of toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$287
Response from Tony LaMartina Plumbing Company Inc
Thanks for your review! - Matt LaMartina
Robert F.
10/2013
1.0
plumbing
+ -1 more
So far it has not gone anywhere!
Description of Work: Bought their coupon 9 days ago and have not heard from them to schedule the work, no email, no phone call, no voice mail. Can I get my money back for the coupon? This does not bode well
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$89
Response from Tony LaMartina Plumbing Company Inc
Our general manager Matt, responded to you on 10/3/3013 through the Angie List Message. Maybe you missed their email Tony LaMartina
Steve H.
10/2013
5.0
plumbing
+ -1 more
The service repair guy showed up very promptly and was very knowledgeable about the particular type/manufacturer of my outside faucets. I wanted to replace them but he explained that all that was necessary was for them to be dismantled, cleaned, and refitted with caulking material. He completed the work and they have worked perfectly since then.
Description of Work: Cleaned and refitted outside hose bibs which were leaking badly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Tony LaMartina Plumbing Company Inc
That's great to hear! We have the best plumbers in St. Louis! Not only are the extremely knowledgeable about their craft but they also are the homeowner's best advocate. We like to pride ourselves on only doing what is necessary to make sure the job gets done right. Sometimes that means we spend a little extra time working through the problem and checking the solution, but most of the time it means only doing what is necessary and not "upselling" our clients on something they don't really need or won't benefit them. Thanks again for you review! Matt LaMartina General Manager Tony LaMartina Plumbing
PAULA R.
10/2013
5.0
plumbing, drain cleaning
+ 0 more
I emailed an appointment request over the weekend (on a Sunday). Someone responded a few hours later. A technician was at my home by 9:30 the next morning. My wife says he was very nice and professional. He laid down tarps everywhere to prevent any mess. When the problem couldn't be solved under the sink, he went to the basement to fix the issue. The technician even cleaned out our faucet spout. Definitely recommended.
Description of Work: Cleared clog in kitchen drain.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Tony LaMartina Plumbing Company Inc
Thanks for your review. No one likes having a clogged sink. We know how much of a pain it can be and how worries homeowners get in these situations. We are very happy that you are pleased with the promptness of our service. Thanks! Matt LaMartina General Manager Tony LaMartina Plumbing Company
Janneke Z.
10/2013
5.0
plumbing
+ -1 more
Tony came out to the estimate two days after I called. He was very professional, knows his stuff. He sent his man within a few days, as we had agreed. The plumber was capable, worked to code, worked neatly and cleaned up after himself. The price was what we had agreed to in the estimate. I couldn't have been more pleased.
Description of Work: Replaced Kitchen stack
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Tony LaMartina Plumbing Company Inc
Thanks for your review. We have a great team in place and are so happy that you are pleased with our services. Thanks again for the opportunity to be of service and the trust you placed in our plumbers to work in and around your home. Sincerely, Matt LaMartina General Manager
Allan W.
10/2013
5.0
plumbing
+ -1 more
I would not hesitate to use their services again....in fact, I have already told 3 of my neighbors about them.
Description of Work: Replaced leaky water valves coming from the wall to our washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$101
Response from Tony LaMartina Plumbing Company Inc
We love it when new customers recommend us to their friends and family. A referral is such a high form of flattery! Thanks again for the opportunity to be of service! Matt LaMartina
Evelyn P.
09/2013
5.0
plumbing
+ -1 more
The technician arrived on time. He was very courteous and I felt at ease having him in my home. He replaced the kitchen disposal. the first day and returned a few days later to repair my bath faucet. I had purchased a new faucet but was told by the technician that it could be repaired, saving me lots of money. I am so happy I discovered LaMartina Plumbling. I will recommend them to anyone who needs a plumber and will always call them when I need one in the future
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Tony LaMartina Plumbing Company Inc
Thanks for the great review. We really love to hear about how customers feel about our services. I will certainly pass this information on to the plumber that visited your home. Thanks again! Matt LaMartina General Manager Tony LaMartina Plumbing
Peter M.
09/2013
5.0
plumbing
+ -1 more
Plumber immediately identified that the problem was the seating of the toilet. He removed it, put in an extra thick ring and reinstalled it. No more leaking. Plumber was polite professional and efficient. I was expecting a much more complicated (expensive) issue. Very happy with the results.
Description of Work: We had water leaking from the ceiling under our 2nd floor bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Tony LaMartina Plumbing Company Inc
Thanks for the review. We appreciate your feedback. Matt LaMartina General Manager
AUDREY M.
09/2013
5.0
plumbing
+ -1 more
It went very well. We called them to replace a toilet in our guest bathroom and they helped get us one which had been discounted so we were pleased to get it at a discounted price. They then came to install and discovered all the parts were not there. They quickly found the right one and then were able to get the job done corrrectly. they did not charge me the extra time They were very professional and courteous and thorough in their work. When the original toilet purchased did not meet specifications they made the changes and found the right item. We appreciated how punctual and customer service-oriented their employees were. They also gave us a price break on their service to make up for any delays.
Description of Work: Replaced a toilet and other minor repairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Tony LaMartina Plumbing Company Inc
Thank you for your review. I will certainly pass this on to our team members so that they are aware of how our customers feel about our service. Matt LaMartina General Manager
RJ C.
09/2013
5.0
plumbing
+ -1 more
The visit went very well. He was very professional and took care of all of our needs we would definitely use them again.
Description of Work: Fixed a leak in our sink and replaced a gasket.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Tony LaMartina Plumbing Company Inc
Thank you for your review. Matt LaMartina General Manager Tony LaMartina Plumbing
Lance E.
09/2013
5.0
plumbing
+ -1 more
They were quick to schedule the appointment. They also called to confirm the appointment date. They installed/removed a laundry sink. They also fixed and packed three different outside hoses. The technician was friendly, knowledgeable, and explained things to me so I could maybe fix it in the future myself. He cleaned up well after himself which was much appreciated
Description of Work: I purchased the big deal for $87 for a Plumbing Service Call + 1 Hour of Labor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$87
Response from Tony LaMartina Plumbing Company Inc
Thanks for the review. We love to hear about how our plumbers walk our customers through the problem and how they solved it even if that means the next time the problem occurs the homeowner may attempt it themselves, which is okay with us. Our goal is to be your trusted advisor when it comes to plumbing. Thanks again for the opportunity to be of service. Matt LaMartina General Manager
Nancy J.
09/2013
5.0
plumbing
+ -1 more
It all went well. Tony LaMartina always provides good service.
Description of Work: Replaced and outside faucet and shower head.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from Tony LaMartina Plumbing Company Inc
Thanks for your review of our services. Matt LaMartina General Manager
Christine W.
09/2013
5.0
plumbing, basement waterproofing, wells
+ 1 more
We were selling our home and needed a new sump pump installed due to the home inspection. It needed to be completed in a timely manner. Tony LaMartina Plumbing Company was outstanding from start to finish. We were scheduled immediately. The plumber arrived promptly. He was very courteous. efficient and knowledgable. The work was completed and the area cleaned up completely. We will use this company again.
Description of Work: A new sump pump and PVC line was installed in the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Tony LaMartina Plumbing Company Inc
Thanks you for your review. I will definitely make sure to pass this information on to the plumber who worked at your home. We work hard to ensure that our plumbers are very respectful of your living spaces. Matt LaMartina General Manager
Elizabeth N.
09/2013
5.0
plumbing
+ -1 more
We had an excellent experience. We were not able to be at home at the time of the repair but my mother was and she spoke highly of the plumber's professionalism and courtesy. Tony LaMartina was very prompt responding to us from the beginning, and communicate well by phone and email. Lots of good follow up. We would use them again.
Description of Work: We had a bathroom sink faucet and tub faucet repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Tony LaMartina Plumbing Company Inc
Thanks for the review! We really appreciate the opportunity to be of service! Matt LaMartina Tony LaMartina Plumbing
Mary C.
09/2013
5.0
plumbing
+ -1 more
Brad did a great job! He knew exactly what needed to be done and did it well.
Description of Work: Replaced broken part of sewer stack in basement and inside wall of first floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear feedback on what customers think of our service offering. Matt LaMartina General Manager
Jill L.
09/2013
5.0
plumbing
+ -1 more
It went extremely well and fast! My appointment was for 8am today, and they said he would call when he was on his way. He called at 7:50 and said he would be here in 15 minutes, and he was. I gave him a tour of what needed to be fixed, and he got started right away. He started working a 8:20am and was out the door on his way at 9:05am. I was shocked at how fast he was, and I was happy that it was all covered under my one-hour Angie's List coupon. I was prepared to pay for a second hour if needed. I was interested in learning how to fix things, so as he went along, he explained things to me and told me what causes problems and things to look for. He cleaned up after each job was done and was very professional. I will definitely call this company again if I need any plumbing work done.
Description of Work: Had a whole list for the plumber to work on. He installed a new kitchen faucet, replaced a shower head, connected a sink in my basement and fixed a pipe leak in the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$87
Response from Tony LaMartina Plumbing Company Inc
Thanks for the great review. It's so great to hear that our plumber took the time to explain the repairs he made and cleaned up after himself. We pride ourselves on making sure that we are very respectful of the living spaces we are invited into by our customers. Matt LaMartina General Manager
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Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
General Remodeling,
Drain Pipe Installation,
Natural Gas Lines,
Basement Waterproofing,
Wells and Pumps,
Concrete Pouring and Repair,
Sewer Cleaning,
Water Filtration and Softening
FAQ
Tony LaMartina Plumbing Company Inc is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Tony LaMartina Plumbing Company Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Tony LaMartina Plumbing Company Inc offers free project estimates.
Yes, Tony LaMartina Plumbing Company Inc offers eco-friendly accreditations.
No, Tony LaMartina Plumbing Company Inc does not offer a senior discount.
No, Tony LaMartina Plumbing Company Inc does not offer emergency services.
No, Tony LaMartina Plumbing Company Inc does not offer warranties.
Tony LaMartina Plumbing Company Inc offers the following services: Residential Service and Repair Plumbing