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Tony LaMartina Plumbing Company Inc

Plumbing, Water Heaters, Drain Cleaning,

About us

Tony LaMartina Plumbing Company is a residential plumbing company with an established reputation of providing superior plumbing services to St. Louis homes for over 40 years. We are committed to delivering the highest quality plumbing services to our customers. Our commitment requires us to be the best in our industry at using our superior mechanical skills to solve our customer’s problems, resulting in a highly responsive and satisfying service experience.

Business highlights

44 years of trusted experience

Services we offer

Residential Service and Repair Plumbing

Services we don't offer

24 Hour Emergency Service

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.81,269 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
2%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 401-425 of 1269 reviews

NOELI L.
06/2014
5.0
plumbing
  + -1 more
As far as I can tell the toilet is fixed. They were very nice people to work with. The scheduling was very prompt as they came within three days and they came on the day that I picked.
Description of Work: This was a Big Deal for $135.00 for a plumbing service call plus one hour of labor. They replaced parts in a toilet to stop a plumbing leak.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Caroline M.
06/2014
5.0
plumbing, drain cleaning
  + 0 more
This was a terrific experience! The gentleman was quick, clean and honest. He addressed the issues in a timely manner. I would absolutely use them again.
Description of Work: The provider replaced a split in a pipe, unclogged a sink and put 2 new shower heads on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Tony LaMartina Plumbing Company Inc
We truly value your business and are grateful for the trust you put in us as we worked in and around your home. Your feedback is so important because it helps us maintain the highest quality inservice and results. Thank you for spending your valuable time reviewing our company. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Nicholas R.
06/2014
5.0
plumbing
  + -1 more
I contacted Tony LaMartina Plumbing after 3 other plumbing companies failed to follow up on a scheduled repair. The plumber that came out was extremely professional and had all of needed materials to finish the Job without having to make a trip to Lowes (sutter plumbing had to make a trip for a faucet). Not only did they complete the job in 3 hours while having to cut into drywall and the frame, but left very little holes that can be covered easily. I would highly recommend Tony LaMartina plumbing for any job!!!
Description of Work: Original Exterior Faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. We appreciate your business and look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Sarah B.
06/2014
5.0
plumbing, drain cleaning
  + 0 more
Very good. Professional. Helpful - added the bathroom lines on (although had to pay a small overtime charge, which is understandable). Company was recommended by a friend - and we recommend too.
Description of Work: Cabled stopped-up kitchen sink line and bathroom lines.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Elizabeth K.
05/2014
5.0
plumbing
  + -1 more
The service turned out well. He did a very good job with the work. I did recently get a bill for over a hundred dollars and I need to call them on that to see what it was for. The guy was really nice and they let me know what they were doing and I was glad they were able to do a repair instead of replacement.
Description of Work: This was a Big Deal for $89.00 for a plumbing service call + 1 hour of labor. They repaired an outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. Please give me a call in the office and we can go over your bill, sometimes it is the new parts the can be costly. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Eric R.
05/2014
5.0
plumbing
  + -1 more
Overall, I was very satisfied with the experience. The plumber was punctual, professional, knowledgable, and friendly. Because one of the tasks was to replace the main shutoff, the water had to be turned off at the outside stop box. Our plumber tried to locate it, mainly by guesswork, and could not. He referred me to another service provider who specialized in locating stop boxes, and it was done that same afternoon (at additional expense, but who's counting). In the meantime, he diagnosed the situation with the tub drain and specified the replacement parts needed. On return visit, the main shutoff was replaced first. All good. The tub drain was more challenging, getting the old one out and fitting the replacement through the unfinished basement ceiling below, but it went ok. The only issue I could fault was that it took an inordinate amount of time for the plumber to fit/adjust the popup drain stopper: I'd say at least 45 minutes. It probably would have taken me even longer, but that seemed excessive for a master plumber. And of course, he was on a time clock for the whole job. I'd call the issue minor, not even worth raising as a concern with the company. I'd definitely use them again.
Description of Work: 1) replace main shutoff inside house 2) replace bathtub drain/overflow/popup that was not working (not able to fill tub)

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$570

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Peter G.
05/2014
5.0
plumbing
  + -1 more
He showed up on time, did the work promptly and left a clean area when he was done! What more could I ask for? I would definitely use them again. It's been several months since the service was done and the toilet is still dry; I think it shows that they did a great job.
Description of Work: My toilet was leaking at the base and he fixed it!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

EASTER W.
05/2014
5.0
plumbing, drain cleaning
  + 0 more
I had a very slow drain which I was constantly plunging. My garbage disposal was replaced about 15 years ago and broke about 6 months after it was installed. I am someone who does not use my dishwasher and neither did I use my garbage disposal much. I always keep a sink drain plugged in and I always take a paper towel to clean my dishes before washing them. But I have had relatives who have stayed with me during the last 15 years who did not always follow to my rules. So for the last 15 years food has been escaping my drain plug and making its way down the drain. Okay that was the background. So I purchased this coupon for Tony LaMartina Plumbing Company in June 2013 (yes 2013). I thought it was a good deal via Angie's List and with no expiration date, I figured I would just hold on to it until I needed it. My thought was to have my bathroom shutoff at the toilet replaced. Well I kept putting it off. So in April, I had to plunge the kitchen sink again. So I thought maybe I should just use the coupon to have the disposal replaced and I would have the sink drain checked. I called to make an appointment. I was told that someone could come the next day. I had to let them know I was not in a hurry (I know I should have been). I made the appointment for May 12th because I had already scheduled another tech to come for something else that day. The gentleman was very nice and everything was explained to me without me having to asking many questions. I was given the cost of the visit before the call ended. I was also given the option to purchase my own disposal or allow the company's tech bring one with him. He provided the name and model type of the disposal that the company would install. He told me to price compare. I just decided to allow the company to supply the disposal. I was told there would be 2 different techs coming. The first plumber would work on the drain problem and should be at my home at 8:00 AM, then the plumber to install the disposal would come after him. I was told that he would try to get the men there about the same time. Well the first plumber arrived at 7:45 AM. Yeah!!! He determined that the problem was caused by the disposal. He did snake the drain down to the basement though. I do not remember what time the 2nd plumber came but it was not that long after the 1st plumber had finished. He stayed until the 2nd one arrive a few more minutes afterwards just in case he was needed. The 2nd plumber got right to work. The entire job took about 2 hours. I was very pleased with the work that was performed. Everyone was professional. I had my checkbook in hand ready to pay but was told I would receive my bill later. This was new to me. I received my invoice via an email a couple of days later and I paid via the internet. I love online bill paying. :) I believe The Tony LaMartina Plumbing Company is one people can trust.
Description of Work: snaked my kitchen drain and replaced company provided garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$372

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. We appreciate your business and look forward to working you you again. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Josey S.
05/2014
5.0
plumbing, basement waterproofing
  + 0 more
The process went very well. I've been meaning to write a review for a while and I am finally getting to it. I originally made an appointment and someone came out in the morning, I think around 8 or so...on time and we talked in the bathroom and I showed him the pipe in the basement. He had no doubt of the problem and we made plans to have someone come out and begin the work. Another person came out and removed the toilet, cut open the drywall and replaced the pipe section. I appreciated the fact that they were respectful of the house...I know when having work done in the house it can get kind of ugly, but this wasn't bad at all. I was able to communicate with Matt through e-mail which I really appreciated. He set up an appointment with the city inspector and later referred a contractor who did a nice job patching up the wall. So overall the job took maybe a week..but really only two days of work..the wall sat open just to wait for the inspector but the bathroom functioned so it wasn't a big deal. I think we will have to have some different plumbing work done in the house (not related to this) and it's nice to have a good company in mind to call.. I definitely recommend the Tony LaMartina Plumbing Company..nice people to talk to about plumbing issues.
Description of Work: Replaced a cracked section of the main plumbing stack in the wall in our bathroom. Water was leaking into the basement because of the crack in a very old pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. And we are very happy to hear that you liked our services. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Sandra C.
05/2014
5.0
plumbing
  + -1 more
He responded promptly and took care of the problem quickly. He was very knowledgeable and efficient and pleasant to have in our home. I would recommend him for any plumbing job you might have. We would not hesitate to have him do any future job for us.
Description of Work: The toilet was leaking at the base and we needed it repaired. We looked on Angie's list and found Tony's plumbing Company had a special offer for $89.00 for a small plumbing job. He came and found that the wax ring had deteriorated and needed replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Sidney & Rosslyn W.
05/2014
5.0
plumbing
  + -1 more
Journeyman plumber was on time (actually a few minutes early). Thoroughly reviewed work to be done. Work was done timely.
Description of Work: Relocated one exterior water faucet; replaced two exterior water faucets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Paula S.
05/2014
5.0
plumbing, remodeling, home remodeling
  + 1 more
As always, with LaMartina entire crew did an outstanding job. We purchased toilets we would not normally have been able to purchase, American Standard provides a sanitary toilet pan for those in need. And LaMartina grows their sales. Wins all round! Ordered on May 5 and removal/install on May 8. Old toilets taken away and no mess left behind. No more 'bang' when the lid goes down. We will definitely be using LaMartina's for all our plumbing needs.
Description of Work: Removed toilets in master bath and hall bath. Installed 2 American Standard Champion Pro toilets with slow close seats. Normally these toilets are priced at $699 each, but with the 'Flush For Good' program, we purchased them for $499 each installed. Removed toilets in master bathroom and hall bathroom. Installed two American Standard Champion Pro toilets with slow close seats. Removed toilets in master bathroom and hall bathroom. Installed two American Standard Champion Pro toilets with slow close seats. Removed toilets in master bathroom and hall bathroom. Installed two American Standard Champion Pro toilets with slow close seats. Removed toilets in master bathroom and hall bathroom. Installed two American Standard Champion Pro toilets with slow close seats. Removed toilets in master bathroom and hall bathroom. Installed two American Standard Champion Pro toilets with slow close seats.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$998

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. It was a pleasure working for you and look forward to working with you again in the future. Thank you. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Brooke R.
05/2014
5.0
plumbing, home remodeling
  + 0 more
He is good. He had good attendance, and did a good job for me. Overall, I am grading him an A, and I will use him in the future.
Description of Work: Plumbing Services: Bathroom Remodel.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

JUAN R.
05/2014
5.0
plumbing
  + -1 more
The project was completed in a timely fashion and came in on budget. Throughout the whole experience, LaMartina communicated to us effectively and were on time for all repairs.
Description of Work: They replaced rotted out and split cast iron plumbing from the upstairs bathroom toilet, sink with new PVC piping. They took away all existing piping and connected the new sewer drain to the main floor 1/2 bath. In the 1/2 bath they moved the toilet drain to fit the new toilet. They installed a new sink in the main bathroom as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Elizabeth S.
05/2014
4.0
water heater repair
  + -1 more
who assured me it would be taken care of and a new invoice would be sent. I received a new invoice for the amount I was quoted and next to the amount the words "past due". Really??? Brad was very professional and I assume the install was correct as I have not had any issues in the six days since the install. But, two errors, even though they were taken care of, do not warrant an "A" rate...thus the "B' rating.
Description of Work: I bought a deal through Angie's list for a 50 gallon hot water heater. Before committing to the deal, I called and spoke with Lauren and asked her several questions one of which was the cost of the permit now required by St. Louis County. I heard her ask another person the cost after I provided her with the specific location of my home. She then quoted me a price for the permit. I also asked for a specific brand of heater and the installation was scheduled. Brad showed up at the schedule time and proceeded to install the water heater. When he was done with the installation, he called me down to the basement to show me some things. It was at that point that I questioned the brand. They did not install the brand I had asked for. He assured me that switching it out was not a big deal and he would do it. I told him I would do some googling and let him know the next day of my decision of whether to switch it out for the brand I originally selected. (I opted to keep the one installed...so we'll see how it performs.) I few days later, I received the invoice for the permit. It was for more than I was quoted. I called and talked to Tony

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$995

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We sincerely apologize for our mistakes with the water heater, permit and "Past due" written on your bill. They were our fault. Your bill was not past due, it unfortunately got put in the collection letter pile when we went back to change that permit cost, which is why it stated "Past due". We will use your feedback to be sure we correct these things to make us stronger and prevent it from happening again. We do appreciate your business and look forward to working with you again in the future. Thank you very much. Have a wonderful day. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Robert P.
05/2014
5.0
plumbing
  + -1 more
It was okay. There wasn't anything I didn't like about them.
Description of Work: We use the "Big Deal" that we purchased for the services of Tony LaMartina Plumbing Company. They did a couple of plumbing work on a couple of bathrooms, faucets and things.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Rick W.
05/2014
5.0
plumbing, water heater repair
  + 0 more
He came out and did the job and did a great job. He unhooked my water heater and checked on a leak. I'm very satisfied with his service. He is very professional and very fast.
Description of Work: I purchased a Big Deal for $135 Plumbing Service Call Plus One Hour Labor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

MICHAEL S.
04/2014
5.0
plumbing, water heater repair
  + 0 more
Installer was professional and efficient. The water heater is a good brand, and works well. I did ask about upgrading to an Energy Star rated water heater - they quoted a huge price difference between the standard tank I got and a higher efficiency tank. From what I can tell, those should only be maybe a couple of hundred dollars more... (I'm not talking about a tankless heater). For what I got, the service was great & I will not hesitate to call LaMartina again in the future.
Description of Work: Remove and replace gas water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$930

Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Douglas S.
04/2014
5.0
plumbing
  + -1 more
I was under the assumption that this Big Deal would be applicable for water heaters, though they informed that is not something they do. I was able to contact a different provider to perform the work so I have contacted Angie's List in order to get a refund of the Big Deal purchase.
Description of Work: This was a Big Deal purchase for $135 Plumbing Service Call Plus One Hour Labor.
Rating CategoryRating out of 5
Yes, I recommend this pro
$135

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We apologize that we could not help you with the service you requested. And are happy to hear you were able to find someone that can repair your water heater. Thank you for thinking of us and if there is any plumbing services that we can provide you with in the future please give us a call back. I have heard Angies List is very good about returning the coupons. I believe it takes 7-10 days for the refund. Thanks again. Have a great day. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Christine C.
04/2014
5.0
plumbing
  + -1 more
They were good. They did a great job and I would recommend anybody them. Their price was really fair. They were very willing to answer questions that I had and answered it in an easy understanding way.
Description of Work: Tony LaMartina Plumbing Company, Inc. fixed three toilets. Bathroom, guestroom and family room needed to be resealed as when they were flushing they would keep running.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. We appreciate your business and look forward to working with you in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Darryl G.
04/2014
1.0
plumbing
  + -1 more
After only needing minor plumbing work, of which I could have completed myself but didnt really feel like handing at the time, we were advised that we needed our entire mechanisms replaced. I knew this wasnt true but I was going to just let the work be completed since he had came all the way out here. I asked for the cost of the total services, but was advised he needed to call into the office. He had advised me at the time that the parts would be $50.00. He was working on replacing the guts of our toilet in our guest bathroom when I had to leave for a minute. I figured it would be okay for my wife to say until I returned. I had received a call from my wife and she said she was confused about the payment. She said that the plumber asked for the credit card for payment but didnt know the price of the services. She told me she had advised them to reach out to me. When customer service called, they said "I'm sorry, but I understand you are unhappy with our prices?" I said, "I'm sorry but I don’t know what the price is in order to be unsatisfied.” I advised we had been trying to get the price for the services since the plumber arrived. They finally advised me that the price would be 700.00! To my surprise I asked, what and how did the services total to $700. I was advised it was from the expensive parts that were needed. I had 2 toilets and the guts replaced, as well as a faucet replaced. I really didn’t understand where this price came from especially when we had already purchased a coupon for the work that needed to be completed. I finally just advised the customer service representative that I would be getting off the phone now because I didn't want any further aggravations or irritation from these services. At this time nothing has been resolved on this matter.
Description of Work: I purchased a big deal for plumbing services. I needed some work completed on a toilet, bath tub, and sink.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$135

Response from Tony LaMartina Plumbing Company Inc
Sir, Thank you for your review. Please note that I was the representative in the office that the plumber spoke with as well as the same representative that you spoke with on the phone. To begin with, I am somewhat confused as to why you gave us an "F" in each of the categories (Price, Quality, Responsiveness, Punctuality, and Professionalism). Unless I'm missing something, both of the toilets we rebuilt, as well as the 1/2 bathroom lavatory faucet we worked on, and the 2nd floor bedroom shower valve that we worked on are all in good working order. If any of these items were not in good working order you would have noted that in your review of our services, to which we would promptly contact you to send a plumber back to your home at no charge to make the necessary repairs. Therefore, I’m confused as to why you rated us an “F” for “Quality”. For the purposes of context, I'd like to add the following information: 1. Currently (and for the previous 30 years) we do not collect on the job. Our plumbers do not, under any circumstances, collect money or run a credit card after they have performed their services. Therefore I'm not sure why the plumber would have asked for a credit card when he has absolutely no way of 1) determining the final charges and 2) actually processing the card. However, it should be noted that we will be providing our plumbers with iPad’s in the near future in which they will be able to provide customers with detailed price information as well as be able to collect on the job. 2. The plumber called me because you requested the price of the parts that were going to be used to rebuild your toilets. The plumber indicated that he would need to install 2 flush valves, 2 fill valves, 2 flappers, and 2 tank to bowl kits. The price I quoted the plumber over the phone was $50.00 for the parts. While we were on the phone, you asked the plumber how long it would take to work on each toilet, to which the plumber replied "about 30 minutes". Indicating that the labor charges for each toilet would be $55.00. Bringing the total amount for each toilet rebuild to $105.00. Both toilets are now in good working order. While you may dispute our recommendation to replace most of the parts inside your toilet tank, I can assure you that experience has determined that replacing most of the parts solves the vast majority of issues related to toilet operability. During our conversation on Friday, you disagreed with me on this point to which you stated that the only reason Tony requires the plumbers to replace most of the parts is so he can “charge more money.” I find your statement patently false and, more importantly, counterintuitive to the mission of our company which is to become “Your Family’s Plumber” by establishing a long-term relationship based on mutual trust. 3. We worked on your Kohler pedestal sink lavatory faucet which was leaking. The plumber noted that your faucet needed new cartridges (which we stock on our truck). Each cartridge (one hot, one cold) cost you $51.00. The plumber worked on your lavatory faucet for approximately 45 minutes and noted that the pedestal sink was located in a bathroom with hardwood floors and therefore he took extra precautions to protect your finished hardwood floors. The labor charges for working on your Kohler pedestal sink lavatory faucets were $82.50. Your faucet is now in good working order. 4. We worked on the Kohler shower valve in the 2nd floor guest bedroom bathroom. The plumber noted that the cartridge needed to be replaced. The cost of the replacement cartridge was $92.00. The plumber worked on the shower valve for approximately 45 minutes In which case labor charges were $82.50. Your shower valve is now in good working order. 5. You were assessed our standard service call charge of $82.50 (which includes the first 15 minutes of service). 6. I have not processed your invoice yet, but it appears that total costs for our services will be approximately $640.00. 7. During our conversation on Friday, you mentioned that we were not your first choice. You indicated that your first choice plumbing company was unable to perform your needed repairs in a timely manner. Therefore, I’m confused as to why we were rated an “F” in “Responsiveness”. As you know, our company specializes in residential home plumbing services and installation of fixtures. Because our customers are trusting us in their homes, one way in which we demonstrate our respect is by requiring our plumbers to wear booties while working inside and leaving their work area cleaner than when they found it. Furthermore our plumbers drive fully-stocked box trucks as evidenced by the fact that the plumber who worked on your high-end Kohler fixtures was able to use his current inventory to make the necessary repairs. Our plumber did not have to leave your home and make a supply house run or, worse yet, order parts that will arrive sometime in the near future and require another service visit. Our company employs licensed, journeyman plumbers with an average of 12 years experience. We are bonded, insured, and guarantee our workmanship for 2 years from the date of service. Each of our highly-skilled, journeyman plumbers are exceptionally well-paid and given full medical benefits not just for themselves but their families as well. Additionally, each employee receives a 3% company match to their SIMPLE IRA Retirement Account. We strongly feel that the compensation and benefit package we offer our plumbers allows us to recruit the best and brightest plumbers in St. Louis. As the president of a local flooring company, as well as the former vice president of a local big box hardware store (which my grandfather had a working relationship with), I'm sure you can appreciate our need to generate a fair profit. A fair profit margin allows us to re-invest in our company, grow our assets, and provide fair wages and benefits to our employees. Without a fair profit margin the long-term viability of our firm would be severely threatened. We are not least expensive plumber in St. Louis, nor are we the most expensive. We feel strongly that we offer exceptional value for our services as evidenced by the fact that we have over 400 “A” reviews on Angie’s List as well as over 100 “Five Star” reviews on our website. We appreciated the opportunity to be of service but are disappointed with your ratings. If you would like to speak more about this in greater detail, I will welcome your call. Respectfully Yours, Matt LaMartina General Manager Tony LaMartina Plumbing Company, Inc.

Pat J.
04/2014
5.0
plumbing, drain cleaning
  + 0 more
It was wonderful. He charged me extra for the back bedroom as it was not part of the deal. First of all, he came and fixed the faucets and that's when he noticed the crack in my drain. He did charge me for that. But he didn't charge me anything for the faucets. He is excellent. The pricing was real good.
Description of Work: I purchased a big deal for Tony LaMartina Plumbing Company. He changed all the water faucets in two bathrooms and one kitchen. Also, I had what they call the waste pipe in my basement and it was all busted up. I wasn't getting any smell in my house but it had a great big crack in it. He worked on it. Then, I had to call him back because I had a problem with one of my bathrooms. He fixed the toilet in my back bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Tabatha K.
04/2014
5.0
plumbing
  + -1 more
The service turned out fine. Everything was great. We did not spend anything more than the $87 that we had purchased the big deal for. They were fast, polite, and clean. Everything was the best.
Description of Work: We had purchased a big deal for Tony LaMartina Plumbing Company, Inc. They reset a toilet on the plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$87

Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Mary jane H.
04/2014
5.0
plumbing
  + -1 more
First off, I called the office to inquire about the problem, and the office woman couldn't have been more pleasant & informative. In fact, she told me to go on Angie's List and buy the deal voucher before I scheduled the work, so I saved myself a bit of money. How great is that? I bought the $135 for service call fee & 1 hour work, which covered everything the plumber needed to do. He was prompt & clean. He showed me the washer that was worn to a nub, that was causing the constant drip (slow flow) of the hot water in the tub faucet, and changed it out for a new one. He checked the cold, and did the same, just to be on the safe side. Plumber then re-arranged the position of my water faucet & hand soap spout in my kitchen sink, because I thought the positioning wasn't convenient. No big whoop here. The cool thing about this company, they charge on the 15 minute intervals. I was told that most plumbers round up to the half hour. So?..that's a big plus. Definitely pay full price for these guys in the future! Highly recommend.
Description of Work: Fixed leaky bathtub faucet & switched position of kitchen faucet controls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Tony LaMartina Plumbing Company Inc
Thank you very much for the kind review, I will be sure to share this awesome feedback with the plumber. We appreciate your business and look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Floyd S.
04/2014
5.0
drain cleaning
  + -1 more
My experience went well. They were well priced and explained everything in detail. I would recommend them to other members.
Description of Work: They replaced a valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. Sincerely, Lauren LaMartina-Ross Customer Service Manager

Contact information

1337 Hughes Pl, Saint Louis, MO 63110

http://www.tonylamartinaplumbing.com/contact-us/

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
General Remodeling,
Drain Pipe Installation,
Natural Gas Lines,
Basement Waterproofing,
Wells and Pumps,
Concrete Pouring and Repair,
Sewer Cleaning,
Water Filtration and Softening

FAQ

Tony LaMartina Plumbing Company Inc is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Tony LaMartina Plumbing Company Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Tony LaMartina Plumbing Company Inc offers free project estimates.
Yes, Tony LaMartina Plumbing Company Inc offers eco-friendly accreditations.
No, Tony LaMartina Plumbing Company Inc does not offer a senior discount.
No, Tony LaMartina Plumbing Company Inc does not offer emergency services.
No, Tony LaMartina Plumbing Company Inc does not offer warranties.
Tony LaMartina Plumbing Company Inc offers the following services: Residential Service and Repair Plumbing
24 Hour Emergency Service

Contact information

1337 Hughes Pl, Saint Louis, MO 63110

http://www.tonylamartinaplumbing.com/contact-us/

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM