Tony LaMartina Plumbing Company is a residential plumbing company with an established reputation of providing superior plumbing services to St. Louis homes for over 40 years. We are committed to delivering the highest quality plumbing services to our customers. Our commitment requires us to be the best in our industry at using our superior mechanical skills to solve our customer’s problems, resulting in a highly responsive and satisfying service experience.
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Cheryl P.
04/2015
2.0
plumbing
 + -1 more
unknown
Description of Work: My daughter was here when Jim H. came to fix our leaky "faucet pull out head". He said "mounting hardware was rusted out". Our daughter mentioned that we plan on remodeling the kitchen so he told her "to keep an eye on it and replace if needed--he said it would last until the remodel". It wasn't leaking when he left but I would have preferred a whole new faucet replacement rather than having to worry about if & when it will leak possibly ruining our hardwood floors. Now to have that done, we will incur another service charge just to come to the house plus the charges to install faucet. He was here about 10 minutes according to our daughter but the invoice charged us for 1/3 of an hour ($36.30 + $55.00 service charge). I am asking for a refund of $135.00=Angies List Coupon because on their invoice they "RECOMMEND RETURNING THE ANGIES LIST COUPON STATING THAT I BOUGHT IT FOR SEWER CLEANING & WAS NOT AWARE THAT IT COULDNT BE USED FOR THAT SERVICE AND THEN WOULD BE REFUNDED MY $135.00. SECOND OPTION WAS TO APPLY COUPON FOR $135.00 TO CHARGE OF $91.30 AND LOSE OUT ON THE $43.70 BECAUSE A CREDIT IS NOT ALLOWED, OR SAVE FOR FUTURE USE. Update: Today 4/11/15 must be "future use day" but we will not be calling Tony Lamartina as they were here on 4/2/15--9 DAYS AGO AND DID NOT FORSEE THE PROBLEM WE JUST DISCOVERED--A MAJOR WATER LEAK POOLING IN OUR CABINET. Please refund our $135.00, we will pay their invoice, call a new plumber, and all will be happy. Thank you.
Rating Category
Rating out of 5
Response from Tony LaMartina Plumbing Company Inc
Thank you for your feedback. We are disappointed that our services did not meet your expectations. When you initially contacted us, you provided the following description of your plumbing problem to our scheduler, which were then added to the notes on the work order: “Leak at waterline of hot water on the faucet under the sink. This is what the dishwasher installation guy told her.” When we arrived, our plumber diagnosed the issue as you mentioned in your review: the mounting hardware for the faucet was rusted which was the source of the leak. To stop the leak the plumber used his tools to tighten the pullout spray head. The plumber provided the following notes on the invoice: “Repaired leak on pull out head of Moen kitchen faucet, it had leaked for a while because mounting hardware is rusted out. Daughter said they plan on remodeling kitchen, I told her to keep an eye on it and replace if needed. Tested and found no leak.” The plumber was not informed that you “would have preferred a whole new faucet replacement rather than having to worry about if & when it will leak possibly ruining our hardwood floors.” Unfortunately, we weren’t made aware of your preference because if we knew that you preferred a replacement faucet, the plumber would have “paused” the job and made a parts run to pick up a new kitchen faucet and install it if it needed to be done that day. Furthermore, the office was not made aware of your preference for a replacement faucet when we were emailing back and forth on 4/7/15 regarding your questions about our invoice and why the $135 credit wasn’t applied. If we would have known your preference, we would have directed you to one of the three showrooms we partner with to select a faucet for 15% off list price and, furthermore, we would have also informed you that you would NOT be assessed another service call charge because the work is related to a recent plumbing repair visit. Unfortunately, we were never informed that you preferred to have your faucet replaced until we read your review on Angie’s List. Regarding use of the $135 Big Deal Coupon (valued at $165.00), the terms of the coupon state that a credit is not allowed. Nor is “cash back” allowed. During the service visit, our plumber was onsite for 19.8 minutes (we bill by the minute unlike most companies which bill to the nearest 30 minute interval). Therefore the labor charges were $36.30 plus a service call charge of $55.00 which brought the total price of the work performed to $91.30. The $135.00 coupon you purchased has a value of $165.00. Since a refund is not allowed, if we would have applied your coupon to the work that Jim did, you would have “lost” $73.70 of value you purchased. We didn’t think that was fair so we offered you one of two options: 1) return the coupon to Angie’s List for a full refund or 2) hold on to the coupon until a later date when you would need plumbing services (NOTE: Now that we know you prefer a replacement faucet, this option would be more suitable) Regarding the leak that occurred 9 days later, please note that our work carries a 2 year guarantee as was noted in the email that you were sent with the invoice attached. If you would like us to return to your home and replace the faucet, we can certainly do that; after all that is what the plumber recommended on 4/2/15 (except that no one was available to authorize those additional charges). Should you have us return to replace your faucet we would be more than happy to earn your business and, as I mentioned earlier, we will waive the service call charge. If you would like to discuss this matter in greater detail, please feel free to contact me directly. Matt LaMartina General Manager Tony LaMartina Plumbing Company
P R.
04/2015
5.0
plumbing
 + -1 more
Great Service and Fast
Description of Work: Fixed 3 faucets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Jackie P.
04/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: Repaired leak under sink. It went very well. Matt was courteous, prompt, and efficient. They were scheduled to come on April 1, but were able to get here almost a week early. We were very appreciative of their quick response.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from Tony LaMartina Plumbing Company Inc
Thank you for the kind review. We are happy to read that you were satisfied and look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
V S.
04/2015
4.0
plumbing
 + -1 more
unknown
Description of Work: Installed frig ice maker including running water line.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manage
R I (Rosie) R.
04/2015
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manage
Vicki S.
04/2015
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Ellen G.
03/2015
5.0
plumbing, remodeling
 + 0 more
unknown
Description of Work: Repair a kitchen faucet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Jackie R.
03/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: Fixed a leaky pipe, was in and out in an hour or less. It went well and I'm having them back next month for some other work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$135
Response from Tony LaMartina Plumbing Company Inc
Thank you for the kind review. We are happy to read that you were satisfied and look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Donna F.
03/2015
5.0
plumbing, water heater repair
 + 0 more
unknown
Description of Work: The water heater was replaced. I was contacted by text and e-mail letting me know that Chris was on the way. He arrived promptly at 8 AM. We discussed the work to be done and Chris answered all my questions. He put floor coverings on the steps and the carpeted portion of the basement floor. He cleaned up afterwards and was very pleasant and courteous during the entire process. I would use and recommend Tony LaMartina Plumbing in the future. Their bid was a little higher than others that I obtained but their reviews and ratings on Angie's list sold me!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,075
Response from Tony LaMartina Plumbing Company Inc
We truly value your business and are grateful for the trust you put in us as we worked in and around your home. Your feedback is so important because it helps us maintain the highest quality inservice and results. Thank you for spending your valuable time reviewing our company. Sincerely, Lauren LaMartina-Ross Customer Service Manager
DEBBIE K.
03/2015
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Shelia H.
03/2015
5.0
plumbing, water heater repair, gas leak repair
 + 1 more
.
Description of Work: I have used Tony La Martina Plumbing on more than one occasion. First, they came to look at my great room fireplace because of an issue I was having with the gas feed. In January 2015, I had a leak on one of the stacks in my furnace room. They came out and looked at that, after my HVAC guys had been here, and diagnosed the problem. In the end, we purchased a new 75 gallon hot water heater. I am and have been very pleased with Tony La Martina Plumbing. They are very polite and courteous on the phone, they do what they say they're going to do, they are prompt, and the cost is more than competitive. I will definitely use them again and would recommend to anyone that they at least give Tony La Martina Plumbing a chance. You won't be disappointed!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,650
Response from Tony LaMartina Plumbing Company Inc
Thanks for taking the time to write this review. We really love to hear the feedback on what customers think of our service offering. We appreciate your business and look forward to working with you in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Kate S.
03/2015
5.0
plumbing, remodeling
 + 0 more
unknown
Description of Work: Repaired kitchen drain and dishwasher. All went quite well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Christine N.
03/2015
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Maureen M.
03/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: Installed new toilet, they purchased the toilet in the total amount paid. Top of the line toilet, took old toilet away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
JAMES C.
03/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: Installed new faucet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Laurie C.
03/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: Added shut off valves to sink in 1/2 bath and replaced the shut off valve for the toilet. It was quick and seemed easy. This was my first purchase from Angie's list. Previously, I had no "go to person" for plumbing problems, but I do now. I. Received a text that my technician was on the way, followed by a phone call that he was stuck in traffic due to an accident. They were worried about my time and schedule for the day. How refreshing and unusual is that! Lauren in the office is very helpful and easy to work with.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from Tony LaMartina Plumbing Company Inc
Thank you for the kind review. We are happy to read that you were satisfied and look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
David B.
02/2015
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
maria P.
02/2015
5.0
plumbing, wells
 + 0 more
unknown
Description of Work: Called to put in a sump pump and backup battery pack. As always there were responsive, friendly, knowledgeable, and very easy to work with. They are not the cheapest plumber in town but if you want it done right the first time, call Tony LaMartina!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jo Ann C.
02/2015
5.0
plumbing, remodeling
 + 0 more
unknown
Description of Work: Repaired broken pipe under kitchen sink. Excellent service in short amount of time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jessica T.
02/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: The cost of the coupon for one hour labor and a service call covered the whole thing. They replaced the valve for our water line to the refrigerator in a quick timely manner and didn't overcharge or try to push additional services. Punctual, wore booties in the house and cleaned up very nicely. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from Tony LaMartina Plumbing Company Inc
Thank you for the kind review. We are happy to read that you were satisfied and look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
DEBORAH C.
02/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: They replaced the "guts" in a toilet to stop leaking
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
DENNIS C.
02/2015
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Blair M.
01/2015
5.0
plumbing, water softeners
 + 0 more
.
Description of Work: Fantastic work. Replaced sink garbage disposal (I purchased separately) and installed whole house Rhino water filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Response from Tony LaMartina Plumbing Company Inc
Thank you. We appreciate your business. We look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
Greg P.
01/2015
5.0
plumbing
 + -1 more
unknown
Description of Work: I needed to have a shower diverter valve replaced behind my shower wall after I screwed it up trying to fix it myself (note to self: Call Tony next time and let them do it!). James came out and did a fantastic job on the repair including very careful work opening up the backside of the wall in a manner in which it would be easiest to repair. There were NO surprises - the best kind of repair work possible! Tony and his company are great to work with, timely, professional, and do a wonderful job - I strongly recommend them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Tony LaMartina Plumbing Company Inc
Thank you for the kind review. We are happy to read that you were satisfied and look forward to working with you again in the future. Sincerely, Lauren LaMartina-Ross Customer Service Manager
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
General Remodeling,
Drain Pipe Installation,
Natural Gas Lines,
Basement Waterproofing,
Wells and Pumps,
Concrete Pouring and Repair,
Sewer Cleaning,
Water Filtration and Softening
FAQ
Tony LaMartina Plumbing Company Inc is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Tony LaMartina Plumbing Company Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Tony LaMartina Plumbing Company Inc offers free project estimates.
Yes, Tony LaMartina Plumbing Company Inc offers eco-friendly accreditations.
No, Tony LaMartina Plumbing Company Inc does not offer a senior discount.
No, Tony LaMartina Plumbing Company Inc does not offer emergency services.
No, Tony LaMartina Plumbing Company Inc does not offer warranties.
Tony LaMartina Plumbing Company Inc offers the following services: Residential Service and Repair Plumbing