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JDC Construction and Remodeling LLC

Founded 2007 • With Angi since April 2012

2.0

(1) Verified Reviews

Business Details

Phone Number

Address

4629 Kellykris Dr

Saint Charles, MO 63304

Description

JDC Construction and Remodeling LLC is a small privately owned remodeling company that is 100% dedicated to its customers. We do one to two jobs at a time guaranteeing one of the two business owners are on your job at all times. We use a fully licensed electrical and plumbing contractor that we

Verified Reviews

A few reviews for this pro...
Greg M.
2.0
11/08/2013
We heard good things about JDC and our initial experience during the planning and negotiation stages was excellent. Our discussions about their attention to detail and professionalism was exactly what we wanted to hear. We were excited to get started (a week late) and once they did, it was mostly downhill from that point. Once the demolition was complete and the framing started, I realized they were using old plans and some of the framing and plumbing had to be redone. At one point during the construction, we left for vacation and found out they didn't show for 3 consecutive days. I was told it was partially due to needing the permits, which should have been taken care of weeks prior. Overall communication was poor, after recognizing all of the delays, I asked for day by day plan to which I got less than acceptable pieces of information. They were not clean and asked on multiple occasions to use drop clothes, frankly they should not have been asked once. At one point during the project, some of my personal items were taken from my garage over a weekend and they magically appeared the following Monday after I called them over the weekend inquiring about the situation. The quality was decent, although a few shower tiles had to be re-installed and other areas touched up. Additionally, the marble vanity was scratched due to them putting their tools/supplies on top without any protection. As we were nearing completion, the panels used around the bathtub were the incorrect size. I am not certain if the vendor or JDC caused the problem but once they were reordered I was given a date when they would come back out and complete the job. UnfortunateIy I was emailed (not called, thankfully I checked my email) that morning and told they would not be out until the following week, completely unacceptable. We were told the job would take approximately 4 weeks and took them 8 1/2 with only a couple of additional days due to changes that we made. We are still not clear as to why it took twice as long as their original projection, but they showed no interest in trying to make up for lost time. It's unfortunate Justin and Dave didn't handle things like they should have after we expressed our frustrations on multiple occasions.
Description of Work
Gutted a small hallway bath and added a full shower and separate tub.
Category
home remodeling

Service Provider Response

I would like to start by saying, that in this business, and any business for that matter, you cannot please everyone. Our number one goal is to provide professional remodeling services with end results that we can all be proud of. Fortunately for us, this is the first and last unhappy customer that we have had. We have spent years building a reputation that is one of professionalism, honesty, and work that is second to none. With every proposal we supply a full page list of previous homeowners that we have worked for in the past for our current potential customer to check references. We pride ourselves and our company on our work, our word, and the quality end results. As far as this project and review is concerned, I would just like to give our side of the situation. First, yes, there was a change in the plans per customer request that required the sink to be moved from the right of the vanity, to the left. The plumbing was roughed in for the middle of the vanity (48" vanity) so that it could service a left or right sink. It did not have to be redone, nor did any framing. When the customer was on vacation, there was never a time that we weren't there for 3 days. He had someone come by daily for 5 minutes to check on things. It just so happened that one of those days he came by when we were out to lunch. However, it was clear that we were working because all of our tools were out in the bathroom. As far as the cleanliness, there is going to be dust, noise, etc when having a home remodeling project done. However, we are diligent about our cleanliness, and that is one of the staples of our company. Of anyone we have worked for, that is one of the main compliments we receive is how clean we are and how much it is appreciated that we clean and remove tools at the end of each day. If it is a large project, we even hire a cleaning service to clean all of the affected floor and rooms at the conclusion of the project. As far as the disappearance of personal items, (plastic sawhorses) that we supposedly took over the weekend, I don't even know how to respond to that. The customer called us over one weekend to see if we knew where they were and we stated that they were in the basement, where they were when we started the job. On Monday, when we showed up to work, they were exactly where we thought. I personally think it is slanderous and ridiculous to accuse a company that shows up with an enclosed trailer full of tools to do the job, of stealing a set of sawhorses that never left the property. As far as the comment that the quality was "decent", the homeowner told me on more than one occasion that the quality of work was remarkable, the only issue was timeframe. And the shower tiles needing to be replaced were flaws on the tiles, not due to our craftsmanship. Now lets jump ahead to time-frame. Yes, the project did take longer than estimated for a number of reasons. The main reason being the customer decided after the project was underway for a week, that instead of the tile tub deck, they would like to use marble. We informed him that was fine, but there would be a lead time on the marble. I passed my stone companies information on to him, and he dealt with them directly. The lead time on the template, fabrication, and installation was 3 week minimum. That is done by a outside company and is not in our control whatsoever. The customer ok'd the stone companies proposal (which I got him my cost on the stone) and gave them the deposit check. Now, had this been marble for a vanity top or something of that nature, no big deal. But when you are waiting 3 weeks on a tub deck, that puts things on hold. We could not finish the tile, which in turn meant we could not finish the trimwork, tub panels, and a variety of other things that all ties together. So there are 3 of the 4 weeks we were over the estimated time frame right there. Also, when we opened up the walls, we found that the exterior wall of the home was out of level by 3" from floor to ceiling. We could not leave it that way. The structure was fine, but the finish of the tile would have looked horrible. You would have seen the corner tiles from bottom of the shower to the top getting larger and larger into the corner up to 3". We made him aware of the situation and fixed it for a perfect finish. Might I add we did not even charge him for the unforseen problems we fixed. There was also a "in home" vacuum system that we uncovered behind the wall of an old closet that was now to be the new shower. It had to be relocated before we could move forward with the shower. We asked him to contact the vacuum company to have it relocated, and 2 days later, he did it himself. There are always things that come up in a project of this nature, especially on a 100 year old home, that you cannot forsee i.e. bad wiring, framing issues, bad plumbing, settling etc., that is why the time-frame ALWAYS states estimated. Therefore, yes, we did go over the expected time allotted for this project, but it was for a 3 week delay per customers request for marble after the fact, and fixing issues for free that made the end result immaculate. I will take the heat for going over a timeline to give someone the end result they deserve. Now, onto the panels around the bathtub that were the incorrect size. Again, I passed one of my cabinet suppliers information along to the homeowner. He and his wife met with said supplier, picked out what they liked, ok'd his renderings and paid the money. we received the drawings only after they had their meeting and decided to move forward. I'm not sure how we would be to blame for this mistake. The panels themselves were the correct size, but the recessed part of the panel was in the wrong location. A mistake, yes, our companies fault, no. The permit comment is inaccurate as well. We were not waiting on permits, because we had them for the start of the project. As a matter of fact, we had the inspector on site before this incident to go over a proposed idea to fix some bad roof rafters (another fix we did at no charge). I will admit, the communication could have been better. I unfortunately was dealing with a death in the family and my father battling cancer at the time, which in turn left all of this on my business partner. It takes two to make the company run seamlessly and unfortunately that was not the case on this project. However, even with all this going on, I ALWAYS answered the customers calls and dealt with his concerns. As I said in the beginning, you cannot please everyone in this world no matter how hard you try. I take pride in the fact that 99.9% of our past customers are 100% happy and continue to refer us to their close family and friends. I feel that we did all we could in this situation to make it right, but the bottom line is in the homeowners eyes, there was no making it right. I stand behind my work 100% and would be proud to show off this bathroom as one of JDC's completed projects.

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    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    JDC Construction and Remodeling LLC offers a wide variety of services from kitchens, baths, basements to full additions and will build custom new homes for particular customers. We specialize in custom cabinetry installations to full custom tile showers and built in bookcases and mantles.

    Services Not Offered

    JDC Construction and Remodeling does not do strictly concrete or roofing. If it is part of a project such as covered patios, or additions we most certainly will, but do not do just the concrete or roof.

    Frequently Asked Questions & Answers about JDC Construction and Remodeling LLC

    How is JDC Construction and Remodeling LLC overall rated?

    JDC Construction and Remodeling LLC is currently rated 2 overall out of 5.

    What days are JDC Construction and Remodeling LLC open?

    JDC Construction and Remodeling LLC is open:

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does JDC Construction and Remodeling LLC provide

    JDC Construction and Remodeling LLC accepts the following forms of payment: Check

    Does JDC Construction and Remodeling LLC offer free estimates?

    Yes, JDC Construction and Remodeling LLC offers free project estimates.

    Does JDC Construction and Remodeling LLC offer eco-friendly accreditations?

    No, JDC Construction and Remodeling LLC does not offer eco-friendly accreditations.

    Does JDC Construction and Remodeling LLC offer a senior discount?

    No, JDC Construction and Remodeling LLC does not offer a senior discount.

    Are warranties offered by JDC Construction and Remodeling LLC?

    Yes, JDC Construction and Remodeling LLC offers warranties.

    What services does JDC Construction and Remodeling LLC offer?

    JDC Construction and Remodeling LLC offers the following services: JDC Construction and Remodeling LLC offers a wide variety of services from kitchens, baths, basements to full additions and will build custom new homes for particular customers. We specialize in custom cabinetry installations to full custom tile showers and built in bookcases and mantles.

    Are there any services JDC Construction and Remodeling LLC does not offer?

    JDC Construction and Remodeling does not do strictly concrete or roofing. If it is part of a project such as covered patios, or additions we most certainly will, but do not do just the concrete or roof.