Response from Green Thumb Lawncare N' Landscape, LLC
Thank you for your feedback about this service. As you can see below we have been in constant communication with the customer about this service. This aeration big deal was purchased on September 8, 2012. On September 14 at 1:29pm I sent the following email to the customer (the same email that was sent to everyone who purchased the big deal) "Thank you for your purchase of the Angie’s List Big Deal for aeration. We will begin the aerations next week and will contact you 3 days prior to us coming out to let you know when you are scheduled for and give you time to water or mark any irrigation or underground pet fences. If you are interested in getting on overseeding and/or fertilization done at the same time as the aeration please call or email us to let us know." At 4:28pm 9/14 we received the following response "Jason, I do not want our lawn aerated until after our house and deck staining have been completed. That should take place next week (17-21 Sept). I’d like you to hold off aerating our lawn until the following week (24-28 Sept)." On Monday 9/17 at 5:58pm the following response was sent to the customer "Not a problem, I will get it scheduled as close to those dates as possible. We are scheduling on Saturday, Sundays and Mondays this year. " On Tues 9/18 at 7:05am we received the following email from the customer "Jason, I’ve just been notified that our house won’t be done until, at the earliest, Tuesday, the 25th. Therefore, I request you schedule us for the weekend of 29 and 30 Sept or Monday, Oct 1. Thank you," On 9/25 at 6:58 am we received the following email "Jason, the house staining is complete. I’ll have the lawn ready for this weekend. I hope you can schedule us." On 9/25 at 8:24pm we replied with the following "I will know tomorrow or Thursday at the latest when you are scheduled for." That week it rained on Wednesday which delayed our mowing for the week which did limit the number of aerations scheduled for that weekend to ensure that we provided the best customer service possible and to make sure that we could in fact complete the aerations we did schedule. Upon completing the schedule the following email was sent to the customer on 9/27 at 3:07pm "With the rain we have had this week it has pushed back our scheduling some. I have you on the schedule for Saturday, October 6. Thank you," The customer replied on 9/27 at 6:41pm "Jason, I understand the rain has had an impact on your schedule. When do you estimate you’ll get to us?" "OK. Disregard my last note. We’ll look for you a week from Saturday." on 10/4 at 4:34pm the following email was sent to us from the customer "I’ll have all our sprinkler heads and Sentricon stations flagged for Sat morning, Jason." We replied on 10/4 at 4:48pm "Great! Thank you." On Friday 10/5 it rained all day and we were completely rained out, thus pushing everything back 1 day. I notified the customer on 10/5 at 4:02pm "Just wanted to let you know with the rain, we may not make it out tomorrow, if we don’t we will be out on Sunday." and they replied on 10/6 at 1:12pm "I hope you can make it, Jason, but, if not, the earlier the better on Sunday. "