Founded 1984 • With Angi since June 2005
Service Provider ResponseHi [member name removed], I am truly sorry to hear that we have lost your business. We strive very hard in providing quality service at a reasonable price. After reading your review, I can clearly see where we went wrong. The pool opening invoice we provided you was vague and did not clearly state "why" we added certain chemicals to the pool. The work order with the technicians remarks, where not completely transferred to your invoice. Had this been done, it would have explained the billing more clearly. I can assure you that nothing was added to the pool that should not have been added. The work order states that the technician spoke with you and the pool condition upon leaving your home was crystal clear. Back in 2009 your opening cost was $372.42 and the same chemicals were added. Periodically your pool, which uses a chlorine generator (salt) to generate its own chlorine, will require Calcium hardness increaser and Cyanuric acid (stabilizer). Someone who does not have a chlorine generator (salt), uses stabilized chlorine tabs which have a form of cyanuric acid already in them and calcium hypochlorite to shock the pool which uses calcium as a binder. Your pool loses these chemicals every time you backwash the filter, swimmers exiting the pool, or splashing water out of the pool. The chemicals eventually need to be replenished and we tend to do so during an opening and not a closing. The closing and opening rate of $285 has not change in the 7 years that you have been with us. However, the chemicals and materials to open or close a pool will be inconsistent every year. In conclusion, I sincerely hope this helps. You have been a great customer since 2008 and I would have hoped that you would have felt more comfortable to call and question any service or invoice that we provided. We take your feed back seriously and will do better in our invoicing in the future. Thank you for the past 7 years and wish the very best to you and your family. Sincerely, Brad Stewart, President
Service Provider ResponseDear [member name removed], I give to you and your husband my sincerest apology. There is no excuses for this to happen. This year has been the busiest year we have ever experienced due to our popularity. Unfortunately we have let you down and for this, I apologize. Our focus has been placed on our customers who have signed with us and completing those jobs in a timely manner. Unfortunately getting bids out have been a challenge. We are in the process of correcting this problem so that we can accommodate the influx of bids. I truly appreciated your feed back. My apologies, Brad Stewart, President
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Established in 1981, in the West County area by Thomas Silber, Midwest Concrete & Const., Inc. is family owned and operated with three sons: Ben, Chris, and Tommy. Years of experience, quality work, and friendly service lead the way to continued customer satisfaction and ongoing referrals. We specialize in concrete, brick, and stone flatwork, and feel that our commitment to excellence has made our company a success.
Concrete, Electric, Fence
Little Giant Pool & Spa is currently rated 4.2 overall out of 5.
Little Giant Pool & Spa is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Little Giant Pool & Spa accepts the following forms of payment: Check, Visa, MasterCard, Financing Available
Ask Little Giant Pool & Spa for details on free project estimates.
Yes, Little Giant Pool & Spa offers eco-friendly accreditations.
No, Little Giant Pool & Spa does not offer a senior discount.
Little Giant Pool & Spa offers the following services: Pool Sales Construction & Installation, Service & Repair