Founded 1984 • With Angi since June 2005
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Verified Reviews
Showing 1-22 of 22 reviews
Katherine M H.
07/06/2015
It didn't "go". The Service Manager, Kevin was to have been to our home on Thursday, July 2. When I booked the appointment, I was told that no specific time would be given because Kevin likes to keep his days flexible. Apparently, the customer has to accommodate the company. Finally, after waiting ALL day, I called and asked if he was going to be coming to our home as planned. I was put on hold for two to three minutes and then was told that Kevin "got stuck on a job". No one bothered to call me to tell me of this delay. Believing in giving people a second chance, I rescheduled Kevin for today but made it clear that it was to be a morning appointment. I suspected that he probably would be a "no show" but at least the entire day wouldn't be spent waiting for him. This company contacted me via Home Advisor. Little Giant Pool and Spa's response to my completed questionnaire on Home Advisor was immediate - which was impressive. However, that was short-lived. When a company cannot even show up for an appointment, it's a big fat red flag. Customer service is obviously not a strong point. The lack of good manners and professionalism to extend a brief phone call regarding a delay was blatant. It occurred not just once but twice. Why in the world would I hire a company to work on my pool if they can't even show up for an initial appointment Pete's sake? I could never in good conscience recommend this company.
Description of Work
Nothing
Category
pool cleaners
Cathy R.
06/22/2015
Daniel P.
06/11/2015
Don A.
01/07/2015
Debbie R.
10/08/2014
They opened my pool on April of this year. I got billed for chemicals that they never added to my pool ever before. Since I did not watch anything, I couldn't prove anything. I just didn't feel comfortable with them. They did not close the pool for the fall and I am not going to use them again. I had some repair works to be done on the pool and I got a quote from them. They were way out of line. So I am looking out for another company.
Description of Work
.
Category
pool cleaners
Service Provider Response
Hi [member name removed], I am truly sorry to hear that we have lost your business. We strive very hard in providing quality service at a reasonable price. After reading your review, I can clearly see where we went wrong. The pool opening invoice we provided you was vague and did not clearly state "why" we added certain chemicals to the pool. The work order with the technicians remarks, where not completely transferred to your invoice. Had this been done, it would have explained the billing more clearly. I can assure you that nothing was added to the pool that should not have been added. The work order states that the technician spoke with you and the pool condition upon leaving your home was crystal clear. Back in 2009 your opening cost was $372.42 and the same chemicals were added. Periodically your pool, which uses a chlorine generator (salt) to generate its own chlorine, will require Calcium hardness increaser and Cyanuric acid (stabilizer). Someone who does not have a chlorine generator (salt), uses stabilized chlorine tabs which have a form of cyanuric acid already in them and calcium hypochlorite to shock the pool which uses calcium as a binder. Your pool loses these chemicals every time you backwash the filter, swimmers exiting the pool, or splashing water out of the pool. The chemicals eventually need to be replenished and we tend to do so during an opening and not a closing. The closing and opening rate of $285 has not change in the 7 years that you have been with us. However, the chemicals and materials to open or close a pool will be inconsistent every year. In conclusion, I sincerely hope this helps. You have been a great customer since 2008 and I would have hoped that you would have felt more comfortable to call and question any service or invoice that we provided. We take your feed back seriously and will do better in our invoicing in the future. Thank you for the past 7 years and wish the very best to you and your family. Sincerely, Brad Stewart, PresidentRebecca H.
07/19/2014
First (but not last) the provider was a no call no show for the initial appointment to bid the job. After I contacted LGPS office to inform them that no one had shown up, they scheduled another time for him to come. When company representative (Keith?) did come to my home I was impressed with his field knowledge and his understanding of the scope of work. Big project, respectable estimation of time pool would be out of service, etc. He told my husband and I it would be about two weeks before the quote would be mailed. Unfortunately we never got that quote, even after substantial efforts to contact the company and having given them several chances (and additional weeks) to provide he quote. That in and of itself is another ridiculous series of unprofessional events. First, I contacted the office after I did not receive quote at the end of the initial two week period. LGPS said that due to current high volume of repairs for customers needing work performed immediately they were a bit behind. Then we waited another two weeks (one month later now) and contacted the office, they said they were "swamped" but would hopefully have the quote by the end of the week. No quote was received. After a total of six weeks and weekly check ins we still have nothing. This is a major project of 30k+ so obviously we want several bids to compare and analyze, and would assume that companies would want a job of this scale. Called them again on Monday and asked about the quote, same response. I told them that if they didn't have the bid to me by Friday then don't bother. Come Friday, still no quote so I called again ... and was then asked what my name and phone number was... Really? I have zero faith that a job of this scale can be performed in a timely or professional manner by LGPS. Avoid this company at all costs if the following things are important to you when choosing a contractor: reliability, professional courtesy, respect, timeliness, communication, and organization.
Description of Work
Services were not performed. I contacted LGPS for a quote to have my in-ground 41x21 47000gal pool resurfaced, brick coping and water line tile replaced, as well as installation of patio drainage system, replacement of several cracked concrete pads, upgrade pool lighting and a few other cosmetic projects.
Category
pool cleaners
Service Provider Response
Dear [member name removed], I give to you and your husband my sincerest apology. There is no excuses for this to happen. This year has been the busiest year we have ever experienced due to our popularity. Unfortunately we have let you down and for this, I apologize. Our focus has been placed on our customers who have signed with us and completing those jobs in a timely manner. Unfortunately getting bids out have been a challenge. We are in the process of correcting this problem so that we can accommodate the influx of bids. I truly appreciated your feed back. My apologies, Brad Stewart, PresidentDaniel M.
06/30/2014
Tony T.
06/23/2014
Little Giant is awesome! All employees were professional, courteous and great to have around the house. The owner, Brad, is very knowledgeable, has been responsive to all questions and provides advice that is sound to all questions. He is also very good about communicating when weather causes delays and nimble enough to change up the work so that his guys can keep going in spite of the weather. We love our new pool and can't say enough good things about Little Giant. Would definitely recommend and use again in the future.
Description of Work
Installed a new pool
Category
pool cleaners, swimming pools
Mary D.
05/30/2014
ART H.
05/23/2014
Douglas B.
05/14/2014
William or Viola H.
12/11/2013
During the sale Brad the owner didn't try to push a lot of up sells or additional products down our troats and talked out of some items he thought were bad ideas. His design and suggestions on the layout were great. Other than weather delays they were very timely. Brad the owner was on site regularly to monitor quality and progress of the work. After the installation was complete they promptly responded to any questions my wife had trying to operate the the equipment. Everyone was very helpfull and polite before the sale, during construction and after completion.
Description of Work
Install a pool, surrounding concrete, pool equipment and accessories
Category
swimming pools
Marlon P.
10/01/2013
CHARLES K.
09/30/2013
I have been using their services for about 5 years. Most of the time there are great, but sometimes they are not. For example, when they opened my pool this year, they were supposed to come back and repair a hose, but they never did. Most of the time, they do follow up with me. However, there are times, such as this, that they do not. They are a little more expensive than other companies, but they are able to show up and open or close the pool faster than others.
Description of Work
They provide ongoing maintenance and services for my pool.
Category
pool cleaners
Philip and Colleen L.
09/30/2013
We have been using their services for about five years. They are very committed, cost effective, show up on time, and do good work. My husband really likes and trusts the regular technician’s opinion who works on the pool. The work has turned out very well.
Description of Work
They open and close our pool as well as complete any maintenance or repairs.
Category
pool cleaners
TODD H.
09/30/2013
We have been using their services for 15 years. They do a good job, are honest, and don’t seem to do a lot of unnecessary work. We have always been happy with any type of work they have done.
Description of Work
They have done maintenance on the filter, repairs, and the opening and closing of our pool. They have also installed a pool cover and changed our filter for the pool.
Category
pool cleaners
CAROL B.
09/30/2013
They are the only pool company I have used and the work has turned out very well. I like the technicians who come out for the work. The owner, Kevin, has even come out himself and completed some work on my liner. I have been a customer of theirs for many years. I like them a lot and they are a real good company.
Description of Work
They have completed repair work and also installed a couple of liners for my pool that is 32 years old. They also complete my weekly pool maintenance and most recently closed my pool.
Category
pool cleaners
Matthew L.
08/22/2011
Little Giant installed my neighbors pool and I guess is OK for them, but I expect a higher level of service than I experienced from them. For me, not the right fit.
Description of Work
Called for service appointment on existing inground pool. Girl that answered phone was nice but couldn't answer my question. Was to have service mgr return my call. I had to call back 3x to request follow up return call but never heard back from svc mgr. Ended up calling anohter company who actually walked me throuh fixing the problem over the phone for free. It a a shame as I am looking to hire a new pool company for all my future service needs and will now surely go with the other company.
Category
pool cleaners
EDWARD V.
03/01/2011
Marlon P.
10/30/2008
JOE H.
09/27/2007
They did very good quality work, but they left some concrete debris behind and I had just had the area re-sodded. The price was high and they charged my credit card for the balance a second time without asking me. The tech's very nice, but the inside staff people were a problem. I would use them to open the pool again, but not for any more large jobs.
Description of Work
They installed a new concrete pad in the pool and opened the pool for the summer. It is an in-ground pool, standard-sized, about 3 to 9 feet range in depth.
Category
pool cleaners
BUTCH G.
06/27/2005
LITTLE GIANT POOL AND SPA ANSWERED MY PHONE CALLS RIGHT AWAY. THEY WERE VERY KNOWLEDGEABLE AND PROFESSIONAL. THEY MADE SURE THE SPA WAS IN GOOD SHAPE AND READY FOR ANOTHER SUMMER SEASON.
Description of Work
LITTLE GIANT POOL AND SPA CAME OUT TO DO A MAINTENANCE AND THE SPA. THEY CHECKED THE PUMP, HEATER AND SHUT OFF BREAKERS.
Category
pool cleaners
Phone
Address
120 N. Olive St.
Pacific, MO 63069
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