ROGER'S HEATING & COOLING

We called Rogers when our downstairs unit went out and they came out to diagnose the issue, that was an $85 charge. No complaints there and they came out quickly— however, on their second trip to fix the issue, we were told there was nothing they could do to fix it and that we would need to get another unit and that the unit would cost us $13,500 minimum to get an equal or greater than HVAC in comparison to the one we had. We explained to them that we were not in the financial position to pay that all at once and financing was not an option for us at the moment, so the technician said he could do a temporary fix that would “get us through the summer season” while we got ourselves into a better position for a new HVAC. We were very appreciative, but the repair sadly only lasted for 4 days— NOT the “summer season” like we were told. When we called customer service, they quoted us another $1,800 for a fix, and none of $1,400 would have been applied to that total. That would be a total of $3,285 for repairs when the first one either was not done properly, or was misdiagnosed from the start. The only offset they offered was to not charge for labor to do a second repair. When we told them that the technician said the repair would get us through the summer, their response was that the paperwork says no repairs are guaranteed. We would not have made the decision to throw $1,400 down the drain without the confident statement of our technician that it would be a good option for us, since we were unable to get a new unit. We rely on professionals to tell us about the things we do not know about and unfortunately in this case, ours was wrong and we will not see any of our $1,400 back. We will not be calling Rogers in the future or recommending them to our family or friends.

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Great service! Dependable, very reasonable and just generally great guys!

The service men from Roger's Heating were able to work us in while doing another job in our town. They quickly found our problem was not what we had been told by someone else and replaced a bad part and added freon. Having been without air all summer we were glad to find a reliable service company. We will definitely call Roger's in the future.

Arrived on time, fixed it promptly. Great service!

Great!