Show Me Moving & Home Delivery

They called me and set up a date and stated multiple times that I would be called 30 minutes prior to the delivery being in my area.  My delivery window was 7AM-11AM.  I was called (while I was at work and unable to answer to my phone) 3 times over a 6 minute period.  The second and third calls were rather rude with the driver stating "if you do not comply your service will be terminated." (Yes he used the term "comply" not reply.) The calls came at 7:06 AM, 7:08 AM and 7:12 AM.  In the third voicemail the driver stated "you have seven minutes to comply or your service will be terminated."  I assume the driver terminated my delivery at 7:19 AM - 13 minutes after the initial contact and without any attempt at all to "call 30 minutes prior to being in my area."  I called the driver at 7:23 AM, 17 minutes after the initial call, and my call was not answered or returned.  I left 2 voicemails for the driver and neither were answered.  I phone the business and left a voicemail for Mr Dave Matthews the regional manager and never received a reply.  I emailed the customer service department as instructed "for the quickest response" and never received a reply.  I have no idea at this point if my delivery will be rescheduled if my product has been returned.  Overall this company provided some of the worst service I have ever experienced at every level.

I had used them before and they were great.  This time they sub-contracted another company to move our things and a lot of items were broken and damaged.  They offered to refund some of our money, but we never saw any of it.  Lousy company.  Stay far away.

After a 10 day delay due to Home Direct not shipping the cover WITH the hot tub, I ordered, I was finally scheduled to accept delivery of my hot tub from Overstock.com on Sept. 19.  Their local subcontractor for delivery was Show Me Home Delivery, Inc. and the contact person I worked with was Mille Rector.  She accommodated my request for a late afternoon delivery between 2-6 pm.  Prior to delivery she had requested photos of the delivery site.  I sent several photos and a video of the best delivery route, which would include going over grass and some rock.  I suggested bringing two sheets of 4x8 plywood to make rolling the dolly/transporting the item smoother.  I thought all was in place for a successful delivery.
When the deliverymen showed up, there were two men to transport the 800+ lb hot tub.  They initially brought out two small square 2x4 platforms with casters on the bottom.  After moving it 5 ft, the casters collapsed under the weight. At that point, they got out a small hand dolly, similar to what I have in my house, and used straps that had to be tied together to reach around the hot tub to secure it to the dolly and attempted to tip it back on the dolly.  They could not do it so I jumped in.  We could not do it so I
recruited two other men on the street to help.  We did manage to finally tip it back and move it.  Without the plywood to roll on, it was tough going over grass.  It slipped three times and slammed into the ground each time.  Once it hit my neighbor smack in the face, almost breaking his nose.  Another time was right as we were going through the gate and when it slammed down, it bent the gate latch.  When we finally got it to the site and situated it, there were several scratches on the fiberglass rim that had been on the bottom side. 
The two deliverymen worked very hard but simply were not enough manpower to complete the task, nor did they have the equipment to do so successfully.  There were several times during the process where I felt unsafe and as if there was a good chance one of us could be seriously hurt as it fell, not to mention that the hot tub itself could have been badly damaged in any of the drops.  I am happy to say that after I got it hooked up and filled, there were no leaks ? or that could have been a whole other
nightmare.
When I called to discuss the move the following week, I was extremely disappointed with the company?s response.  I told them that I was very dissatisfied with the service I received and explained the situation.  At first, Millie was very conciliatory.  When I pushed and asked what could be done about it/what could be done to make me happy, her tone changed completely.  She asked if I wanted money back.  I replied that that was a possible option due to having to participate in the move, but I was open to other
ideas.  I really just wanted them to understand how bad the experience was; most companies would stand behind their service.  At the least, one would think they would offer to pay the three of us that had to help move it the same amount they pay their hired movers.  At that point she tersely stated that she would have to talk with her supervisor and hung up.  The next day I had another terse voicemail stating there would be no money reimbursed and that it was a ?successful delivery?.  Since then, I have e-mailed the company to get her supervisor?s contact information so I could speak with him.  I have gotten no response.  I have called the company directly; one time I got through and got Millie and asked to be transferred.  In the process I was disconnected.  When I called back three other times my call was not picked up. 
I am not a hard person to please.  I simply ask for quality service and for a company to stand behind it when something goes wrong. I?m sorry to report that I do not feel this company did.  Despite prior knowledge of what the job would require for success, this delivery was understaffed and ill-equipped, resulting in the product being dropped to the ground three times, the hot tub
fiberglass shell being scratched, the gate latch requiring repair, my neighbor getting smacked in the face, and my back being strained for three days afterwards from helping with the delivery.  If this delivery had gone to the home of a middle-aged couple who did not have extra help that could be recruited, the delivery would never have been possible. 
I always try to contact the company first and work it out, but when that fails, I go above. After failing to get satisfaction, I reported this problem to Overstock.com and filled them in on the details ? my goal was simply to convince them to use a different company for large deliveries in the St. Louis area to prevent other customers from having a similar experience.  After hearing about the experience, they immediately offered financial compensation and to follow up with the company.  I wish Show Me Home Delivery had simply done this up front and saved me a month of hassle.  Based on my experience, I would strongly counsel against using this company.

Arrangements for delivery were made by my dealer and everything was done as promised. I would have no problem recommending them in the future.

The company gets an 'F' because of employees rudeness to costumer.