One Hour Heating & Air Conditioning

When the tech came on 4-25-18 to do the bi annual tune up there were no issues with the unit. A couple days later the unit starting tripping the breaker. It continued to do this so I called and they sent another tech out who didn't even bring a flashlight when he came at 10:00 pm. He said it was just a breaker and he didn't need to look at unit because they were just here. Then the unit continued to trip breaker. I called again and they sent out another who tech that took the panel off and found the hard start hanging by wires and not completely connected. The inside of the panel was also charred. The whole unit now needs replaced and they are refusing to take care of

It is $39 a month. They come out twice a year. They should be coming out here before too long in the fall to check on the heating service. The furnace, the blower and the coil is inside and the compressor is outside. They ware booties when they come in the home even when it’s not necessary.

They took care of the whole thing in about half a day.

We're actually personal family friends with the owner. They make sure they take of us; we're customers.They came prepared and got us up and running. They were right on time. We've done two houses. We've got three other properties that we used them on.

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I had no idea how much installing a new A/C and furnace would cost, but when we needed one, I am glad we called them. Not only was their work excellent, but when a customer service issue cropped up--a potentially huge one that certainly cut into their profit on our job--they made the hard decision and made it right. Legally they were not bound to do anything, and could have just taken the money and left us dissatisfied. But they didn't. Steve Kurtz, the owner, is a man of integrity. These are the kind of people you want to give your business to.

unknown

The technician was punctual and extremely professional. It took about 15 minutes for him to diagnose that the problem was related to a bad capacitor. He installed a new capacitor and the air conditioner now works perfectly. I have absolutely zero complaints or negative things to say about the technician (Antonio) he was excellent. My biggest grip with this company was the cost - $218 to show up for 15 minutes and install the capacitor. They charged $139 for the capacitor and $79 for the service call. While I appreciate that they were able to get here quickly (I called at 8:30 at night and they were here by 8:30 the next morning) I feel like we got a little ripped off on the overall price. I should have done more research but when your house is already 85 degrees and climbing and you have a small child you just want to get things fixed. So while I appreciate their punctuality, I don't think I would use this company again. I have had capacitors replaced on other AC units in the past for less than half the price.