RippnFinish LLC

The floor had to be sanded and stained three times to get it right. The first two attempts resulted in a disaster, a rough floor with a very uneven finish. Since this was a house we had not moved into, the delay of 10 days it was not serious. If we had lived in the home, the grade would be an F. Some of the concerns include, failing to clean up. Although they discounted the project by couple hundred dollars, we have spent over a week cleaning up their mess

The job was performed at well below par. They did not cover trim & quarter rounds so stain splashed all over our white trim and kitchen cabinets. Stain dripped down the walls and trim of our staircase. Uneven top coat with lint, hair and other debris in the sealer - as if they didn't vacuum after they sanded. They charged us more than quoted and when we discussed the additional charges, we were told we would be reimbursed - but we never got our money back. We have had 2 other contractors come and look at our floors where RippnFinish messed up. Both advised us that the job was amateurish at best. I would not hire this company again.

Project turned out great. High quality work with impressive results.

.

unknown

.

I will start by saying the work itself is excellent. My floor looks great. However, that comes at the price of the craziness that is working with this company. Throughout the entire process, although very nice, they were just really disorganized. The worker that actually came to do the floor couldn't figure out where to plug in the 300 lb. sander he needed for the UPSTAIRS room. Apparently they need a heavy-duty plug (like you'd have for a dryer) but who has one of those upstairs?? We also have an older house, so whatever prong type plug we had, it didn't work with their equipment (no one told us any of this during the estimate process). He also didn't have help to get that monster up the stairs. They ended up rigging some sort of connection to wiring behind my stove in the kitchen. Probably unsafe, but it got the job done. He did work late into the evening to get it done, which we appreciated. After the work was done, I gave them a check. I noticed it hadn't been cashed after two weeks, so I called. They lost the check. I had to send another one (lesson learned, probably best not to pay these guys by check). If you don't mind some general sloppiness on the business side, I would overall recommend them because the work itself was very good.

When we first decided to refinish the floors of our 1941 home, we sought bids from 6 different companies. I work in the construction management industry, so I'm familiar with the process and know what to look for, or so I thought. Ripp N Finish was not the lowest bidder, in fact, they were in the middle of the pack. They won us over with good initial customer service, promise to finish in a timely fashion, and promise of a 100% satisfactory finished product. Not only that, but they promised a cash reward if we gave positive reviews online. All in all, we believed they would back their word and deliver an amazing finished product. When we told them we were going to go with them, they sent over a contract which was riddled with errors, most obvious was the fact that the contract listed the total sum of $3650.00, which is the agreed price, but later stated that all materials would be billed separately. When we brought this to their attention, they mentioned that this was a blanket agreement and they needed to change that statement, but wouldn't send a new contract. This never became an issue, but was the first red flag. When we finally agreed upon a date to start and a date to finish, they did not meet these times. We had just purchased this home and were anxious to move in, but we wanted to refinish the floors first. The workers showed up at the house, usually after 5:00pm and worked late in to the night. I can't thank the workers enough. They were put in a bad situation as the Owner of Ripp N Finish had obviously overbooked, but we needed to get into our house and asked them to stick to the agreed upon schedule. They delivered the floors a few days late. We agreed to pay extra to have the quarter-round removed, reinstalled, and caulked in the entire home to avoid stain on the painted wood. When they started sanding, they hadn't removed any of the quarter-round and when I went to the home, the workers said that wasn't in their budget. I had to call the Owner and remind him that I was paying for it. They removed 90% of the quarter-round and when I returned a second time, they told me they weren't going to remove the quarter-round in the kitchen because it had been glued in place. I could deal with that, but expected a refund for the decreased work scope. The Owner said "You know, it really isn't much so I can't give a refund." We never got a refund for this decrease in scope. The work was finished a few days later than originally agreed upon, but we managed. When the floors were finally done, they looked beautiful. They really did do a fantastic job. My only complaint, was in an area in the kitchen in front of the refrigerator. They had filled a small quarter-sized hole in the floor with wood putty, then covered the light putty with a permanent marker to darken it since it wouldn't accept the stain. This spot still looks like permanent marker on the floor to this day. When I let the Owner know about it, he said they'd come out to look. Weeks went by so I reminded him again. Then one Friday at 5:00 I got a text from the finisher saying he was on his way. This was the only notice I received, and unfortunately I couldn't get home in time to meet him. They never contacted me again to remedy the problem. Every time I stand in my kitchen I see this spot, and think about how I paid $3650 for a permanent marker spot on my floor. Finally, they had promised up to a $100 refund if we gave a positive review online. We were never even given this option, perhaps because they knew we wouldn't give a great review, but they should have at least offered what they promised originally. Not only that, but we had to call and remind them they owed us the cleaning kit and felt pads that were also promised. Ultimately, I wish we had gone with a different company. The floors look great, aside from the permanent marker, but the professionalism and care for the client was just not up to par. I wish I could give them an A+ rating...but they don't deserve it. I'd look elsewhere for your refinishing project.

.

From the start, these folks were very professional. Returned calls quickly, explained estimate in detail, sent a revised estimate when I decided to use the "deal" on the Angie's List website. We were on a time crunch, maneuvering between flooring, new appliance delivery, and countertop placement. These guys understood what we needed to have done, were attentive when we were asking questions about stain color, and gave us what we felt was an unbiased opinion on several different colors. They scheduled their work to be the least disruptive to our life (we have 4 people, 1 dog and 1 cat). Always called when they were on the way. Always pleasant. Had a follow up conversation with the owner. Floor looks beautiful. Loved these guys!

Wonderfully! I couldn't be happier with how the floors look!

.

Everything went wonderfully. Travis and his team were very knowledgeable and walked us through every step of the process. We just purchased our house and there were only two rooms with carpet, the living room and dining room. We pulled the carpet back to find beautiful hardwoods underneath. We wanted the carpet out of there! Our brother-in-law recommended RippnFinish, so we called Travis to come give us a quote. The website was very helpful and easy to use when we were picking our time frame for him to come over. Travis came over, checked everything out and had a bid to me within about an hour. The bid included carpet and tack board removal for those 2 rooms @ $180. After giving it some thought, I really thought I could do that myself. With just buying a house and having several large expenses, if there was a way to save money, I would be all over it. I told Travis that I had done it myself, so he took off the $180 and sent over the revised bid right away! When the guys came to start the job, they walked me through every step and the timing of the job. We had to have a transition piece, which I did not want, but it really wasn't an option because of the manufactured wood in the entry way. They worked with me, took their time and made sure my wife and I were going to be happy with the end product. And we were. The floors looked great. The stain matched the floors perfectly and were done in a timely and professional way. I would absolutely use them for my flooring needs in the future!!

Overall the process of getting my floors refinished was an excellent experience. RippnFinish took got the job done in 2 days. They used a dustless system that prevented a mess on my newly painted walls. They sanded over the floor several times and then put multiple layers of stain and gloss on the floor. The floor looks amazing and I am very pleased with the job they did. They explained the process from start to finish before I even got a quote on how much the floor would cost. They worked with me and my budget I had set aside for the floor. They kept me updated on the progress of the floor and even gave me a time table of when I could walk on the floor and move my stuff in. I was never in the dark about any part of the process which is tough to find in a service anymore. I am glad I chose RippnFinish and I am thankful for the good work they did. I have already referred them to a friend who is also very happy with the work they have done.

The workers were all very courteous. Again, always on time, and went about their work, like worker bees, without wasting any time. It took three days to complete all work, as outlined in the proposal. The worker allowed us to test and review and approve, the test, color sample, prior to spreading it over the floor. We were quite pleased with the color match. They left the job site clean each day. We particulary were impressed with the dustless sanding, which left very little, if any traceable dust. Yes, we are vey happy with the results, and would recommend this company to others that are looking to have wood refinishing floor work completed. Yes we would use again.

The workers were all very courteous. Again, always on time, and went about their work, like worker bees, without wasting any time. It took three days, (one full day, and 2 partial days), to complete all work, as outlined in the proposal. The worker allowed us to test and review and approve, the test, color sample, prior to spreading it over the floor. We were quite pleased with the color match. They left the job site clean each day. We particulary were impressed with the dustless sanding, which left very little, if any traceable dust. Yes, we are very happy with the results, and would recommend this company to others that are looking to have wood refinishing floor work completed.

I couldn't be more pleased! My floors are beautiful and turned out better than I expected. When I purchased my house I had no idea I had hardwood flooring until I ripped up the old carpeting. After being covered up for many years, the floors were in pretty bad shape. I hired RippnFinish and they delivered as promised completing the job in just 3 days. I was very impressed with their professionalism and care of my home. At the end of each day everything was picked up and clean. There were no tools sitting around and NO dust! I get a lot of compliments on my floors and never miss an opportunity to recommend RippnFinish to my friends and family.