Kansas City Audio-Visual (KCAV)

We took a projector to KCAV to see if it could be repaired. They charged $75 to evaluate and determine it could not be repaired but said they would apply the $75 toward the purchase of a new projector. Based on the projector we brought in, Randy Adler ( KCAV President) specified and sold us a new projector. We rented the equipment (scissor lift) to install the projector, and we found the projector was specified incorrectly. It was much larger than the screen and could not be adjusted! Randy Adler said he would apply the cost the projector he incorrectly specified to the purchase of a different, more expensive one, but did not feel responsible in any way for getting it wrong the first time. Seriously ... he takes unprofessionalism to new heights. When talking with him, it was obvious that customer service means NOTHING to them. He speaks about all of the big contracts they have with governments and school districts, but offers no responsibility for being incompetent. He feigns being insulted as a way of acting the victim rather than owning up to his mistakes. I was embarrassed for him. They have been in business for 60 years so you would think they must be doing something right. ...right? Well all I can say is there is no way they can be in business another 60 years with they way Adler does business. The only reason I did not give them an "F" is because the technician (Joe) KCAV sent to install the 2nd projector -- at OUR COST -- both labor and equipment rental (yes, that is right, they do not even have their own equipment) -- was a very experienced, professional. The second projector Randy sold us was also off the screen but only slightly -- the technician was able to make it work. We now warn everyone that will listen that KCAV should not be used for AV services and sales -- save yourself unnecessary expenses & grief and go with a company that is professional & customer focused.