Granite Reflections

It was a horrible experience. Once granite was chosen the contact person changed from the owner to the installer. They first came to measure for fabrication. No template was made just a rough sketch and measurements. That night received a call that measurements were forgotten, with the option of wasting another visit or me to get them myself. After measurements were taken an appt was made to do install which was very quick (At first a good sign). The day of the install appt received a phone call that their truck broke down but they would only be delayed and did not need to cancel. Upon me prompting communication each time it was reiterated they would still be there that day (this was at 6pm on a saturday). I told them to come the next day instead which was agreed (after spending an afternoon waiting on them). Next day no phone call or communication. Five days later a call was received to setup another time. The crew showed up an hour late, smelling of alcohol. It took them 1.5 hours to bring the slabs in and then excuses were made that they had to leave and come back in the morning. Next morning came, no crew and no communication. After multiple calls to installer and owner, owner answered and did not know anything about what had been going on and no apology. Installer finally called and setup a later time that day. They showed up late as usual to an already late appt time. At this point had wasted an entire day waiting on crew. They did not have all of their tools and ended up needing to borrow mine to finish promptly and not go back to their shop. Job was finally finished and to normal people looked fine until you look at the details. The sink looks to be cut out after someone had been drinking as there is uneven cuts and inconsistent overhangs over the undermount sink. The seams can also be seen from 10 feet away. Each time the installer came there were multiple people present but only installer was the one doing anything (very slowly at that). Communication was incredibly unprofessional when it actually occurred. Overall I would have paid significantly more to not have to deal with people of this caliber. Its been a few days and not even a follow up from the owner to ask my opinion or apologize for the process. DO NOT USE THIS CONTRACTOR!!! A DIYer could have done as good of a job as these hacks!!!