Window Gang

Everything went as expected. Workers arrived around 8:15 a m and finished at 12:30

The 2 man crew arrived on time and said it would take 2 - 3 hours to complete the job. Less than 1 1/2 hours later they said they were done and packed up to go. I hastily walked through the house to look at what they had done. A large, multi-paned window in the living room had not been cleaned, so one of the guys washed it and they left. After they left I found one other window with a large streak on the outside and I just cleaned it myself. Several days later I noticed hand prints on the inside of the lower part of a window behind a desk and wooden blinds. Someone had braced himself on the lower pane to clean the upper pane, then left his hand prints! I sent an email to the president of the company complaining about those lapses and the fact that most of the screen frames were still dirty. They had taken the screens off the windows one at a time and hurriedly wiped them with a damp cloth. But on many that just streaked the dirt that was on there. The president responded promptly to my email but it took a week for him to get back to me to schedule someone to come out to fix the problems. But ultimately everything was fixed and cleaned as it should have been in the first place. I'll give the company an A for that but it's really an A minus. Not sure I'll use them again.

Excellent, on time, great quality and professional.

A great job as usual. Both workers were professional and courteous.

Great job. Very diligent and professional worker. Windows stayed clean longer than expected.

Great job -- arrived and finished on time and windows looked great.

Did a good job, especially for the price.

The work came out gorgeous. When I need my home pressure washed, I will definitely be calling them.

They did an awesome job. Very professional and meticulous about their service. We were amazed at how beautiful the windows looked. It's been a couple months now and the windows still look great. I highly recommend this company.

Did a very nice job. They are very professional. We have used them again and continue to be happy with their service.

The service turned out great. It took a while for the service but the work was good. Overall I was happy with the service and I would use them again.

The experience was excellent and I will use this company when needed.

Punctual and agreed to do only outside, at my request. Windows looked great.

They set up the date and showed up on time. In about 4 hours they had 20 windows cleaned inside and outside. Not a streak.

Very satisfied. Courteous and profesional.

Everything went fine and they did a great job. No complaints.

He showed up on time and everything was cleaned properly.

Have used several other widown services in the past. They are similar in quality and with Angies list coupon, a good deal

They did a good job. I would use them again.

Alan arrived on time and did all the work in a professional and courteous manner. The house, porches and deck were quite dirty and now look fabulous. We have used this company several times in the past for windows and etc. and will again in the future. They do a wonderful job We highly recommend Window Gang..

They did what they said they were going to. The pricing was fair and they did a good job.

had to have them come back to re lean mirror

Overall a totally painless experience, start to finish.

I gave all the info and details in the first paragraph not knowing that their were 2 paragraphs sorry.

In the past 12 months, I have completely renovated my backyard with new deck, decorative concrete patio and landscaping around an existing above ground pool at no small expense and needed my deck powerwashed and stained. I met Mr. Babb at the St. Louis Home Show and was impressed with his professional demeanor and the fact that he was on Angie's List. After some email difficulties, I received an email with an estimate and called his staff to schedule a service date, which happened to fall in early July. The powerwashing was completed on Wednesday and the deck needed to dry for 48 hours, during which time it rained. I was left a voicemail with a return date of either Monday or Tuesday at 8am to complete the staining, which happened to occur during a stretch of 100 degree days. My mother was at my house to make sure the stain color I had chosen from a pamphlet complimented the wood. The gentlemen showed up about an hour and a 1/2 later than their planned start time, then abruptly left. When they didn't return for more than 2 hours, my mother phoned the company to ask what had happened and was told the men had to retrieve a piece of equipment from the office (approximately 20 minutes away from my home). They returned, worked for about 20 minutes and left stating they had been called by their boss, told it was too hot and to go home. My mother then received a call from the Window Gang office staff affirming this and was told I would be notified of when I would be rescheduled. I received a voice mail later that evening with a very vague set of dates when I could expect my deck to be completed ("maybe Thursday or Friday, or even Monday, we'll see"). I left a return voice mail stating I had workers coming to install siding on a storage area below the deck and needed the job to be completed no later than Friday. I came home Friday night to find several cigarette butts in my brand new landscaping, metal patio furniture and three heavy ceramic pots from the area under the deck left on what was very obviously fresh sod and a deck staining that was splotchy and darkened in the areas around the railings (overspray) and streaking in several areas of the deck. I took pictures of the cigarette butts, notified Mr. Babb that I was beyond appalled and sent an email stating so as well as addressing my concern regarding the inability to at least tentatively schedule my work earlier in the week. I received a return email explaining the delay, informing me that Mr. Babb had managed the problem with the cigarette butts being left, that he would not endanger his workers health simply for my timeline and basically accusing me of misrepresenting the problem with the new sod as he had been told the furniture/pots had been returned to the patio. I sent a return email stating that I work in Emergency Medicine, fully understand and treat the issues with heat related illness and by no means meant to imply that his worker's health was not a concern. Further, I reinterated that despite what he had been told, the furniture had been left on the sod as I had moved it myself. Mr. Babb did not reply to that email, nor did he ever offer to come out and inspect the staining work that I dubbed merely adequate or the damage to the sod. Instead it was left with the final line from his email stating he "did not control the weather, leaving your home, spending fuel and labor to get the tools needed to do the job correctly, moving other customers around to take care of your time constraints should gain more than an adequate rating". As a single woman who works very hard to maintain my home at more than an "adequate" level, I expect the same from those whom I hire to help me, clearly I disagree.