Good Neighbors LLC

Their work was amazing. It was just one contractor. He showed up on time and returned calls promptly. I felt comfortable having him in my house. He cleaned up the site every night. The price was on the higher end, but still within reason.

This company did very good work. They came right out on time to get the job going every day. They hired good subcontractors, plumbers and electricians, who did a great job on our kitchen.

We have waited a year to submit this review to give perspective to this extensive remodel. Bottom line: We could not be happier with the price, the quality of work, and professionalism of Tom and Rudy. Almost every work day, there was someone working on our kitchen or deck (or both!) The quality of the work really stands out. The deck is also something special. Rudy did most of this himself, and as a woodworker myself, I really appreciate the quality of the workmanship. We were very impressed how they were able to schedule around our contractors in addition to their own subcontractors. Any minor 'glitch' was covered and the work kept progressing. I give them credit for very good lines of communication. They cleaned up as best they could each day. They kept us informed at each step of the way and were constantly checking and double checking so that everything was done right the first time. I could go on and on. This is a good company!

They did a great job and were very professional. They always performed the work that they said they would. Most important, they were very flexible when I changed my mind.

We only asked for an estimate. The representative arrived promptly, provided the estimate quickly, and also offered an estimate on additional work we were considering. The rep was professional and courteous. We chose to go with a smaller company for a smaller job.

Tom was very professional. He came out and gave a bid on remodeling a bathroom. Unfortunately, his bid was higher than I was able to pay for the job. However, the bid was not unreasonable and was in the neighborhood of other bids that I received.

Overall, the project went quite well. I was happy with the project from beginning to end...especially the end. Our kitchen looks amazing!c

Although Tom Earle the owner of GOOD NEIGHBORS did not actually do the work himself, he sent two of his employees, Jessie and Travis to do it he was available to help facilitate the logistics. I found him to be efficient in these matters and follow up was usually done in a quick manner. The job did take quite a bit of time to get rolling. The work they did was as described in the contract and I found him and his employees to be professional, punctual and trustworthy. I chose this company because in all contracts/work. I try to employ small business owners as much as possible rather than the larger corporations because I too am a small business owner. The other reason I chose them is the time to get to and complete the job was faster than the other two bids I had received. They were not the least expensive bid I received. They deal with MIDWEST KITCHENS AND BATHS. They too were great! They even honored a $500 coupon!

Tom Earle came out to do the estimate, and although we ended up going with another company, I thought his approach was very professional. We will be contacting his company soon for other remodeling jobs.

Overall, I am happy with the work that Good Neighbors did for us, but there were a few glitches during the remodel process. Unfortunately, the first person assigned this job did not perform up to any reasonable standard and after a week and a half was taken off the job and replaced by Jesse. I liked Jesse a lot. He was very polite, friendly, and a hard worker. He seemed to be stretched pretty thin as he now had to work 2 rehab jobs (his original assignment plus ours). We were told the job would take a week to a week and a half, but ended up taking 3 and a half. Since the bathroom being worked on held our only bathtub/shower and we have two kids (2 and 4) the extended time was sort of a pain. I think because Jesse felt so rushed there are few detail items that we may end up touching up ourselves. Also at the present time we are having a few caulk issues. All in all, I am happy with the bathroom and the work done and would call Good Neighbors again if I decided to do another project.

Well they were very good the first week and then we got hit with the bad thunderstorm that knocked out most of the electrical power in Missouri. Upon the electrical power returning there was some problem with the work progress that was taking too long. We called Tom (the owner) who rectified the problem. We are still thinking of hiring them again in the future for our other bathrooms and kitchen work. The price quoted does not include the bathtub, sink,toilet,towel racks,floor tiles,bathroom cabinet,wall mirror,etc... that we felt more comfortable in purchasing ourselves. The price we paid for the work included an extra $900 because of more digging into the subflooring to make the bathroom legal to code; this wasn't discovered until after the subflooring was removed. Tom is very personable, knowledgeable and a prompt contractor and we are very impressed with the quality.

There were several problems with leaking plumbing immediately after it was installed and the subcontractor broke the cultured marble back panel for the surround. Tom of Good Neighbors made sure the replacement piece was a rush job and he tried to make sure we had a working shower while we waited. We had the new shower and tub installed and working, but some of the finish details were lacking and we were not happy with the trim work around our window in the shower. Tom made it right by seeing that the details were finished to our liking and ordered extra pieces to finish the window trim again. I can't say we had a good experience, but Tom stuck to the project and didn't try to talk us out of quality or charge us to fix mistakes his company made. He was truly concerned with getting the job done to our satisfaction. Given the horror stories I have heard about other contractors, I feel Good Neighbors is a good one and I am willing to give them another try the next time we have a project.

They did a good job and were prompt. I have no complaints and I'm happy with my new bathroom.

Phase 1: Satisfied with work. For the most part, good quality work. Had to be called back to correct minor oversights which was done willingly. Rudy and Ron worked very hard and were very professional and courteous. Arrived early,,dependable and cleaned up every evening. Since I wasn't home all the time, Rudy took my dog out for a few necessary ''walks,'' which was above and beyond his job, but which I appreciated. Phase 2: Problem with matching ceiling texture and wall finishing. Three to four attempts to correct. (Ron even came over on a Saturday). Finished project is better but below expectation. Shade brackets removed for painting, but subsequently broke because reinstalled incorrectly resulting in shade falling. New brackets obtained and reinstalled. Last day of project, areas was cleaned up and tools put away before walk through and approval. Thought this was a little premature, however, Tom did stop by a few days later to review job.

Job 1: Tom was professional and courteous. The price was very reasonable. The work was done promptly and efficiently. Jesse, who did most of the work was very pleasant and accommodating. Some extra work was required to bring the plumbing up to code, which was done. We are having them do our master bath next. Job 2: All of the workers were very professional, pleasant, and talented. The job took much longer than expected, but did get completed. Good Neighbors was imaginative and easy to work with.

There was a problem with communications. He understood one thing and I understood another. He was ill and wasn't able to get back to me when I expected him to.

LARRY ROBINSON WAS THE LEAD ON THIS JOB. LARRY WAS DILIGENT AND KEPT THE WORK MOVING AT A RAPID PACE. HE ASKED QUESTIONS WHEN APPROPRIATE AND ASKED FOR APPROVAL OF SIGNIFICANT ITEMS. FROM START OF JOB TO COMPLETION IN JUST OVER 4 WEEKS. THERE WERE ONLY 1-2 DAYS IN THAT TIME THAT GOOD NEIGHBORS (GN) WAS NOT ON SITE WORKING. IN OUR CONTRACT I HAD ADDED A $250 BONUS FOR ON TIME OR EARLY DELIVERY (SIMILAR PENALTY FOR LATE DELIVERY). THEY DID EARN THE BONUS. I BELIEVE THAT GN WOULD HAVE MAINTAINED A SIMILAR SCHEDULE WITHOUT REGARD TO THE CONTRACT. SUBCONTRACTORS WERE USED FOR PLUMBING AND ELECTRICAL WORK. THERE WERE SOME ISSUES WITH THE PLUMBING INSTALLED AND SOME REWORK DURING THE 4 WEEK JOB ON THE PLUMBING, BUT GN DID NOT HESITATE TO MAKE THE NECESSARY REPAIRS. GN TOOK ON THIS JOB THAT SEVERAL KITCHEN REMODELERS DID NOT WANT BECAUSE OF THE PLUMBING, GAS, AND ELECTRICAL WORK INVOLVED. THE PRICE WAS GOOD AND THE QUALITY OF THE WORK EXCELLENT.

GOOD NEIGHBORS HAD THEIR WINDOW SUBCONTRACTOR CALL ME FOR A QUOTE ON 10 REPLACEMENT WINDOWS. EVIDENTLY, THIS IS A SMALL ORDER. THE SUBCONTRACTOR WAS VERY ATTENTIVE WHEN IT CAME TO PROVIDING ME WITH AN ESTIMATE. HE GAVE ME A PRICE THAT NO COMPETITOR COULD MATCH. ONCE I SIGNED THE CONTRACT, IT TOOK ME SEVERAL PHONE CALLS TO GET THE INSTALLER TO VISIT AND TAKE THE WINDOW MEASUREMENTS. BOTTOM LINE, NO ONE COULD TOUCH THIS GUY'S PRICE. THE WINDOWS SHOULD BE HERE IN ONE WEEK.

TOM WAS ALWAYS WILLING TO WORK WITH OUR SCHEDULES DURING THE ESTIMATE PART OF OUR TRANSACTION. HE WAS VERY UNDERSTANDING WHEN WE ASKED TO DELAY THE WORK. ONCE WORK BEGAN THE CREW WAS PUNCTUAL, VERY POLITE AND KEPT US UP TO DATE ON WHAT WOULD BE DONE NEXT. WE WILL DEFINITELY USE THEM AGAIN WHEN THE OCCASION ARISES.

VERY DISAPPOINTING, UNPROFESSIONAL.

WE COULDN'T BE MORE PLEASED. EVERYTHING WAS DONE ON SCHEDULE AND AT THE ESTIMATED COST. THE WORKERS WERE EXTREMELY COMPETENT AND FRIENDLY. WE WERE AMAZED AT HOW THE WORK AREAS WERE CLEANED UP EACH EVENING. THE WORK WAS VERY WELL DONE AND DONE BY VERY FRIENDLY WORKMEN. WE COULDN'T HAVE ASKED FOR ANYTHING BETTER.

SO FAR EVERYTHING HAS BEEN JUST GREAT. THE BID FROM GOOD NEIGHBORS WAS CONSIDERABLE LESS THAN OTHER CONTRACTORS. THE WORKMAN HAVE BEEN VERY FRIENDLY AND EASY TO WORK WITH. THEY ARRIVED ON TIME AND HAVE DONE VERY GOOD WORK. THEY HAVE CLEANED UP AFTER THEMSELVES AND HAVE GONE TO GREAT LENGTHS TO PROTECT THE FURNITURE, ETC., FROM DAMAGE.

THEY DID A VERY GOOD JOB AND DID THE PROJECT IN A REASONABLE AMOUNT OF TIME. THEY WENT OUT OF THEIR WAY TO KEEP ME HAPPY AND WERE MORE THAN HAPPY TO FIX SOME MINOR ISSUES THAT I HAD WITH THEIR WORK.

TOM AND RUDY WERE EXCELLENT TO WORK WITH! THE QUALITY OF THE WORK RIVALS THAT DONE BY THE ''BIG NAME'' KITCHEN DESIGN STORES. THEY KEPT ON SCHEDULE AND DID NOT HAVE ANY EXTRA CHARGES AT THE END. THE WASTE WAS REMOVED EACH EVENING FROM OUR HOME, AND THEY WERE VERY CAREFUL TO TRY AND REDUCE THE AMOUNT OF CONSTRUCTION DIRT IN THE REST OF THE HOUSE. I WOULD HIGHLY RECOMMEND THEM!

GREAT SO FAR! I AM STILL IN THE BID SOLICITATION PHASE BUT SO FAR VERY IMPRESSED WITH THIS COMPANY.