Good Neighbors LLC

Requested an estimate for a full kitchen remodel. Doing my own research, I came up with a number before Tom gave me the bid and it was spot on. The bid included everything we asked for and was totally in order. Unfortunately, the wife threw her trump card and we went with another contractor that were "friends of a friend of family etc". Tom is a good communicator and always showed up on time. My overall experience with Good Neighbors was excellent and the next remodel or project we have, I plan on giving Tom a call.

Tom did a great job, he was very professional, a couple of items were completed at new extra charges even though we both were not sure if we talked about it at the estimate level, thats why he was so easy to work with. I would never hesitate using Tom again. We were very satisfied with our remodeling project

Tom came to do the estimate a few days after we asked for it. Work began less than a week later. It took Jeff 4 days to do the work. He was very good at all the different things he did. He explained what he was doing and why, and was professional about his job. When he found the new vanity would not go in because of where the plumbing was, he explained the situation to us and gave us the information we needed to decide what to do.

They went above and beyond on everything. They had the baseboards custom made for us and they had to move the cabinets up for us and did a lot of problem solving throughout the project. They did a great job maintaining the integrity, original foot print of our home.

They ripped 3 layers of tiles and walls and put in new tiles and walls. They also put in fixtures, did plumbing work and did painting too. After the work there were a lot of little things that wasn't quite right, which I wasn't happy about. The nice thing about them is that they kept informing you about what they were doing, and if I had any questions they would answer it. It took 3 months to get the job done. Their conduct was good and they were reasonably priced.

We had a fantastic experience. The project started in the middle of September and finished in the beginning of December with a few details that were wrapped up in January. Tom is consistently easy to work with, wants to please, and he suggested some great design ideas. We appreciated the flexibility with materials-they will install whatever you want. This was not the case with other companies we received bids from. Jeff performed beautiful tile work and also offered his most honest opinions and suggestions. We found all of the people associated with the company to be friendly and respectful of us and our home.

Everything was done decently, but the finishing was a little sloppy. There was spattered paint on the bathroom floor from touch up painting. I called the owner of the company, Tom, to fix the job. There is still some paint on the bathroom floor after he was done. He attempted the job was done sloppy and advised me he had fired the guy that did the work in our house. Overall the job was done OK and would probably use him again.

He told me that he would charge me $2800 and I asked him to go over it with me and he said no or I could go with someone else.

From start to finish the crew was careful, trying to make sure the dust and dirt didn't travel throughout the house (that is impossible with a large project). During the soffit tear out we learned there were pipes and venting that had to be moved and Tom handled that without any issues. His crew went as far as mopping the floor several times and left the house in great condition. We love the way everything turned out and would highly recommend Tom and Good Neighbors! Should we have a future project we will call Tom.

Everything went fine. They were very prompt, and everything was done problem free. They got everything done in the amount of time that they thought they would, and I would use them again in the future as well as recommend them to others.

This was our first big "redo" in our older home. Tom and Jesse were very easy to work with. Things we really appreciated: Tom was able to meet with us during the evenings multiple times before the start of the project to go over what we wanted, questions we had and updating the design. Jesse would always update us on the status of things and challenges he'd run into. Tom even gave us a referral for help in getting a new hot water heater installed. We liked being able to pick out preferences from the recommended vendors. The list made it easy to contact them. Hours and driving directions were also listed which were helpful. We were able to be involved at just the right amount. Tom would always return phone calls or emails also. The whole project took about 4 weeks including Jesse finishing on a weekend with the final touches. Any corrections (touch up paint, scratch repaired) that were needed were taken care of promptly and efficiently. We were comfortable letting Jesse work while we were away and he was able to manage with our dogs also. I was able to be home periodically on my days off and it was helpful to get updates etc. It was helpful to be home one day when the vanities were being set. The final design was a little different from the original estimate as we'd decided to remove a toilet divider wall to increase vanity space. Tom's price was lower than other estimates we'd received and we liked his style of communication. He never pushed a hard sell and was able to tell us what could be done with the remodel and what couldn't. We were able to maximize the most from the space we have and are enjoying it very much. We feel like we're in a new hotel bathroom! Jesse would go the extra mile with all the little details regarding hardware placement and the height of the shower head and the big things like double checking that drains were working properly etc. before it was too late. We highly recommend them for a good quality job, good communication and an end product you'll love.

It went very well using their services, this was the first time I had used their services. I liked that the owner came out and talked to us about the estimate, he listened to what we wanted and based the estimate off of that. He was not pushy with trying to sell us things we did not want.

Everything went very well. He came out and was very courteous, professional, and clean. He's very honest about his material prices, and always pointed out things that might need some attention paid to.

Tom Earle was very professional at our first meeting. He measured the kitchen, bathroom and laundry room. I enjoyed working with Tom from start to finish of this project. The guys who worked on this project, Jesse and Jeff, were prompt, polite and moved quickly through the project. Each day there was progress and if one of them was sick, they would personally call me to tell me why they wouldn't be there that day. They were also very polite to my children and I appreciated that. They helped me with several extra little things that were broken in my house as well. Each day Jesse would call me to get an update on my opinion and if there was something that I did not like, they were quick to change it. Jeff is quite talented with tile and made my backsplash into something that was impressive. They had a nice list of suppliers with contact names which was very helpful. My husband was worried about how intrusive it would be when in fact it was not intrusive at all. They were delightful to work with and I will definitely hire them again to do more things.

Tom Earle came on a Saturday to discuss the potential remodeling of our master bath. He measured & expressed concern over the amount of space that would be left for a vanity chair once the corner tub was put in. He left indicating he would research available corner tubs and get back to me with an estimate for the job. Ten days later he phoned and asked me if I had decided anything on my bathroom yet. He asked if there were any dealers in the area. I was taken aback with this conversation, to say the least. He did not follow-through with researching tubs and appeared to have no interest in the job, even though he didn't say that or indicate why he hadn't come through with tub models or an estimate. He basically wished me luck with the project. The conversation was very odd.

They were very friendly when they were there working. They were very professional about the job. They had showed up on time to do the work. They had cleaned up every night when they were done.

The entire process was outstanding. I just have three stories that capture what it was like to work with this company. First, the spring of 2008 was wet, very wet. One night when we were experiencing a particularly strong storm, Tom came over to the house in the middle of the night to check on critical areas that might be exposed to the rain. This kind of care was typical throughout the project. Second, the level of communication at every point along the way was outstanding. Tom alerted us to the workflow patterns and the plan coordination at every step. When there was an issue with our electrical service, as an example, he was able to walk us through what the process would look like and where we might anticipate a work slowdown. Third, I had three bids from other companies for the same work and Good Neighbor was the most expensive bid, but I told them that Good Neighbor was our first choice to do the work. To compete with these bids they began to suggest some value added features including details like a coffered ceiling and French doors. They also worked with us to perform some cost savings by having us paint. The name Good Neighbor says it all.

I'm so glad we never got further than we did in the process. I would never recommend working with such an unprofessional.

They didn't waste my time and told me the project would be outside of my budget. They came out on-time and were very professional and up front. No work was performed but I was satisfied with their service.

The job went well. There were a few small issues with timing and/or delays but in general a good job and a fair price. It turned out better then expected! In part because of Tom's (the owner) thoughtful suggestions as well as Rudy's good work and helpful suggestions.

They did a great job. It took a while to get them started - I put down a deposit in July, work started in early Dec. These guys are understandably popular. It didn't bother me as I didn't have any particular timetable. Once they started, there were no delays - somebody was there working Christmas Eve & New Year's Day even! The guys doing the work were all very good - I would particularly recommend Quentin, who did great work. I felt as though he had just as much of a stake in making my kitchen perfect as I did. He even brought some of his own Mexican tile in to put in the backsplash - I thought that was really above & beyond the call of duty! Tom kept the costs down - compared to other companies his bid came in $7-8k less. The only overrun we had was that the stack needed to be replaced, but even then it came in at a reasonable cost. Things went smoothly with Good Neighbors - I am very happy with the work and will definitely call them for the next project.

This company is wonderful to work with. They are prompt and professional. We had a bid from them within two days of Tom Earle first looking at the job. Jesse and Jeff, who did the work on our bathroom, were meticulous and did not make assumptions about anything. Plus, they are both just really nice people. They called me if they had the slightest question about how I wanted something done instead of making the decision without consulting me. Tom Earle made suggestions that were a great improvement on my original plans, and Howard from Artistic Glass, who did the glass shower wall, did a beautiful job, and he also had suggestions that were a vast improvement on our original ideas.

They did finally reach me a week later and came out and made a proposal. They were very courteous, polite, and kind and I have no complaints against them. ($1948.)

Good Neighbors was a pleasure to work with from start to finish - the opposite of every horror story everybody warned me about with remodeling contractors. From the day Tom Earle came by to do the estimate to the day they started work to the day they finished, everything was done on schedule as promised and sometimes early. As requested, they scheduled the floor finishing work for while we were on vacation. Rudy and Jeff were professional, prompt and courteous, and did beautiful work; you can tell they take pride in getting it right. The electrician did a great job and helped us with lighting plans. Plumbing was mostly good, with a few problems that were quickly resolved. Tom worked well with the city on permits and with a home improvement store, where we bought our cabinets and appliances. Mostly I didn't have to get involved in coordinating deliveries, he took care of it. The inevitable changes that were needed in the original plans were handled quickly at minimum cost.

Excellent!!! I cannot praise Tom and Jesse enough. Tom is the main contact and he walked us through the process so that he fully understood what we wanted, provided options for us to consider, provided us sources for materials, etc. This was our second bathroom to gut/remodel and this was easily the best experience. Jesse performed the work and was exceptional. His communication, professionalism exceeded our expectations. By far, Jesse maintains the cleanest job site I have ever seen!!! The quality of Jesse's work is exceptional and he readily showed us what was going on, solicited our feedback and reviews, and made all tweaks that we requested. Follow up was also very good. Overall, this was a great experience and I do not hesitate recommending Good Neighbors.